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BEST WESTERN Airport Inn

2.0 of 5
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2425 South 24th Street, Phoenix, AZ 85034
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1 room 1 guest
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BEST WESTERN Airport Inn
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468 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tucson, Arizona
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms clean/quiet. Staff polite. Shuttle drivers GREAT. Internet worked fine. Did not worry about car parked there for a week. Restaurant not so great, not bad, but eat elsewhere, it's great for drinks--priced fairly and will give you "go-cups."

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Tucson, Arizona
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms clean/quiet. Staff friendly, and helpful. Drivers for shuttle polite and prompt. Restaurant on site handy and nicely decorated, food ok. Drinks priced ok. The hotel makes sure you know it's NOT affiliated with BW. I would probably not eat there again. No elevator. Felt fine leaving car for a week.

Review collected in partnership with Best Western

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Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

We appreciate your feedback and value your comments. Please know that we will be using the information you gave us to provide a better experience in the future. It is our hope that you will give us another try the next time you are in Phoenix. Respectfully, Griselda Mena Assistant Manager More 

Baltimore, Maryland
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay. The room was spacious and clean. We had ants in our room, we went and told the clerk and they apologized and immediatly changed our room. That room was just as clean and spacious.

Review collected in partnership with Best Western

Was this review helpful? Yes
Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you very much for taking the time to tell us about your recent stay. We're glad you enjoyed your recent stay at our hotel and we look forward to seeing you again soon the next time you visit the Phoenix area. Kind Regards, Griselda Mena Assistant Manager More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very close to the airport. There is a shuttle to and from the airport, even at odd times. The staff is very helpful and the pool is nice and cooling. The hot tub ain't 😉 Good choice if you have to go by plane! (The laundry @📷 is ours by the way)

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Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you very much for your comments about our hotel. We're glad you enjoyed your stay and look forward to another opportunity to better serve you. Kind Regards, Griselda Mena Assistant Manager More 

Phoenix, Arizona
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Made reservations via Expedia.com. Chose this hotel because they accept pets. Per Expedia.com pet fee is $10/night per pet. No problem. At check in they tell me $50 for my pet. I showed them my confirmation from expedia. She checked with her mgr, sorry Mgr states that the fee is $50. Not a happy camper, requested to speak with the... More 

Was this review helpful? Yes 1
Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you for your recent stay at our hotel. We're apologize for any inconvenience caused to you during your stay. We have since requested the pet fee modification with Expedia and hope that we can see you again soon! Once again, thank you for your stay and feedback. Sincerely, Griselda Mena Assistant Manager More 

Warner Robins, United States
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Very close to the Phoenix airport and easy to do a rental car return from this location. They do have a restaurant on site for meals so it was nice that we didn't have to get back in the car to go somewhere for a meal. Beautiful lobby! All the staff we came into contact with were very nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you very much for your recent stay at our hotel. We're glad to hear that you enjoyed our your time with us. We appreciate your feedback and look forward to hosting you again the next time you visit Phoenix. Respectfully, Griselda Mena Assistant Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a good motel, very clean, good amenities, helpful staff and a restaurant onsite. We flew out early, and they offer coffee, bananas and cookies, which isn't a bad start at 3 AM. We were able to leave our car there while we were away, and there's a free shuttle to and from the airport. They seem to have... More 

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Globe, United States
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel is older and not fancy but it is clean and comfortable and the staff are just great! Very pleasant check-in. Sierra in the lounge/bar is OUTSTANDING and very attentive to her customers. Good food and great happy hour to help unwind from the business day. My only minus is they need to furnish firmer pillows. I hate soft... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

We thank you for your nice comments about our hotel. We're glad that you enjoy the services and amenities provided to all our guests. We look forward to seeing you on your next stay. Kind Regards, Griselda Mena Assistant Manager More 

Havre de Grace, Maryland
Level Contributor
76 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed July 25, 2015

Thought the constant airplane traffic overhead would be an issue, but quite honestly it did not affect us. We found the front desk help to be the most unfriendly group at any stay in Arizona. We needed to book transportation to the rental car drop off as well as a very early am flight. We were unable to book 2... More 

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Sao Paulo, SP
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 25, 2015

The whole ambiance is awful. Reception people are not friendly. Hotel is not clean, there was some trash around the stair. It's pretty old. Bad conservation. There's no lift. No breakfast. You don't really feel fine. Toilet tap was not working. So sad.

Was this review helpful? Yes
Griselda M, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

We are deeply sorry that we could not meet your expectations. Please know that your feedback is very valuable to us and we will be using your comments to implement improvements. We appreciate you taking the time to write about your stay with us and hope that you will give us another try in the future to better serve you.... More 

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