This is a good choice for a one-night-and-gone trip. I would not want to make this the base for exploring Phoenix. We were getting in late and leaving early - which made it perfect. The hotel is right near the airport and they have a convenient shuttle. There's a restaurant on site, open at 6 for breakfast and at least...
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Dear Valued Guest,
Thank you for taking the time to write about your stay at Best Western Airport Inn. We invite all of our guests to let us know how we are doing. Our main focus is to ensure every guest is satisfied with their stay. Your feedback is used so that we may improve and better serve our guests....
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Stayed at the Best Western Airport Inn a few weeks ago. Just one adult and a daughter. Easy to find, fairly close to the airport as advertised and a good rate. Not a hotel you want to stay at for a week but for a quick over night not terrible. Rooms were fairly clean but used, good hot water in...
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Dear Valued Guest,
Thank you for your feedback. Customer satisfaction and cleanliness are just a few of our top priorities at our Inn. Please know that your comments help us to improve and we look forward to hosting you again the next time you visit Phoenix.
Thank you for selecting Best Western Airport Inn!
Respectfully,
Griselda Mena
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My wife and I stayed here overnight prior to flying out of the Phoenix airport at 7:00 AM the next morning. No problems with the reservations, check-in process or room. Restaurant on site was suitable. Shuttle left a little late waiting on someone but got the airport in plenty of time. The only issue was the directions posted on the...
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Have stayed here 3 times in the past when catching an early flight. This time the room was hot and couldn't get the A/C to cool it down. Would only blow warm air. We had to go outside to cool off after our morning shower. Also the pipes when turned to hot in the shower made a loud noise. Besides...
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Dear Valued Guest,
Thank you very much for taking the time to share your experience of your stay at our hotel. We apologize for any inconvenience caused to you as a result of the cooling/plumbing issue. As we are focused on improving we have taken the necessary action to correct this maintenance issue and hope that you will give us...
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We stayed at the Inn twice for connections at the airport. The facility itself is good enough for overnight accommodation, nothing fancy but certainly adequate.
The airport shuttle service worked fine.
The only serious negative we had was a lack of choice in dining. The attached Roadhouse was mediocre, to describe it charitably, particularly its menu, but there was nothing...
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Dear Valued Guest,
We appreciate you taking the time to tell us about your most recent stay at our Inn. I do apologize for not meeting your expectations in relation to the restaurant. We take your feedback to heart and are focused on improving. We hope to better serve you the next time you visit Phoenix.
Respectfully,
Griselda Mena
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For those of you not familiar with the Phoenix airport it isn't located in the most wnderful of areas. In actuality the neighborhoods arent very safe at all. This hotel is very near the airport but in a a commercial part of town. Safe but isolated. There is nothing within easy walking distance.
The building itself has a 70's kind...
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Dear Valued Guest,
Thank you very much for selecting Best Western Airport Inn to host your stay in Phoenix. Please know that your comments are appreciated. Our focus is to make sure each guest is satisfied with their stay. Any feedback we receive is used to improve so that we may better serve our guests. We hope that you will...
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We booked this hotel on-line and got a good rate. Check in was easy, the attached restaurant made us a wonderful chef's salad to take to our room. The beds were great, room quiet. They also have an airport shuttle and it is very close to the car rental return area. Only other slight problem might be the neighborhood--not the...
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Missed flight in Phoenix, needed a hotel with shuttle service, clean beds and close to airport. BW fit the bill and more! I was traveling with my daughter and 6 yr old grandson, we were tired, upset about the missed flight home, and hot! (we had left Portland Or 34 degrees to 90 in Phoenix) to add insult to injury,...
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Dear Valued Guest,
Thank you for taking the time to share your experience of your stay at Best Western Airport Inn. We are always very grateful to hear that our guests enjoyed their stay. We look forward to hosting you again soon on your nest visit to Phoenix.
Kind regards,
Griselda Mena
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We had to catch a 6am flight, and return a car before that. This was the perfect place to stay. There is a restaurant attached, along with a sports bar. We ate in the latter. Nothing open at 4am when we had to leave, but we got breakfast at the airport. There was some noise from planes - departing flights...
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Dear valued Guest,
Thank you for taking the time to share your experience about your stay at our Inn. We appreciate your comments and use them to better serve our guests. As always, we look forward to the opportunity to hosting your next visit to Phoenix.
Respectfully,
Griselda Mena
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Stayed at the Quality Inn after a long haul flight from London, the night before picking up a rental car.
Chose it based on the reviews that have been posted.
The beds were amongst the most comfortable we had in a 14 day, 7 hotel tour.
The only slight disappointment was we had to wait 35 mins for the shuttle...
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Thank you very much for taking the time to share your experience of your stay at our hotel. We apologize for the inconvenience of a longer than expected wait for the airport shuttle. Please know that we value your comments and we look forward to better serving you the next time you visit Phoenix. Once again thank you for your...
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79 Reviews
121 Reviews
