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All 174 Phoenix hotels

Hilton Garden Inn Phoenix North Happy Valley

3.0 of 5 Hotel   |   1940 W Pinnacle Peak Road, Phoenix, AZ 85027 (Deer Valley)
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86%
Ranked #22 of 174 hotels in Phoenix
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Ricky V
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167 people have reviewed this hotel

Traveler rating
    91
    53
    14
    4
    5
See reviews for
34
33
18
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
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English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Went with my family for a quick stay cause we were going to Wet n Wild in the morning, a very clean and quite hotel and price was very do able, I would recommend this hotel to anyone in the area, I would use it again, breakfast was kinda price at first but figured out it was a make to... More

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Tucson, Arizona
Top Contributor
132 reviews 132 reviews
23 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It is conveniently located to golf courses, malls, highway 17, etc. which is nice. The place just seems like it hasn't been cared for in a while. Dirty curtains, dirty carpets, nicked and dirty furniture, nicked bathroom accessories, poorly repainted front door, inexpensive memory foam like mattress, dirty and stained business service service directory, etc. I felt like the night... More

Was this review helpful? Yes 1
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

Thank you for taking the time to write a detailed review of your stay with us. The information you provided assists us when addressing these issues with our staff. We agree 100% that first impressions are important and are disappointed that we did not exceed your expectations with your stay. Your comments have been taken to heart as we continually... More

Glendale, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A hidden oasis is the name of this hotel who happen to be way from the freeway view or your regular views, after a long vacation in the Dominican Republic my family stayed at this hotel and to our surprise we noticed and talk about customer services excellent when Miss Kesha make our day almost everyday with a huge smile.

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GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

We are so glad to hear that you enjoyed your stay at the Hilton Garden Inn Phoenix North/Happy Valley. Can we let you in on a little secret? We're pleased, but not surprised, to hear such wonderful things about Kesha. She takes her customer service very seriously and we're proud to have her as a part of our team. We... More

Columbia, Maryland
Contributor
16 reviews 16 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice property overall, but a few shortcomings - TV did not work in my room...when I called the front desk, the agent mentioned they've been having trouble with them and proceeded to tell me how to troubleshoot it instead of just sending someone to fix it. Also, could not get the room cool enough despite setting the temperature control to... More

Was this review helpful? Yes 1
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

We appreciate you taking the time to write a review of your stay with us. We apologize for the issues with your television and A/C unit. We will work with our staff to more effectively address these types of concerns in the future. Our guests' comfort and enjoyment of the room features are of utmost concern to us. We're glad... More

Lithonia, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

It took house keeping too long to get to my room in order to clean it. I left my room around 9 am and returned around 4 pm and house keeping hadn't touched my room. They finally came around 6ish. I decided to just skip house keeping. I didn't feel like leaving my room while house keeping cleaned it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

Thank you for taking the time to post a review of your stay with us. The details you've provided will assist us in proactively addressing the issue you experienced at our next housekeeping staff meeting. We look forward to seeing you on your next stay and making your stay exceptional. More

Central Point, Oregon
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I had a great stay here. It was an excellent location close to shopping, restaurants, and for my 17 year old, a nearby Anytime Fitness so he could work out. Speaking of the gym, theirs was small and fairly ineffective, but typical for a smaller hotel. The pool and spa were enjoyable and clean. The location is... More

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GuestRelationships, Guest Relations Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

Thank you for taking the time to provide such a detailed review of your stay with us. We are glad that our location was convenient for all of your plans while you were in Phoenix. We enjoy a great relationship with nearby businesses and attractions like Wet N Wild, Ben Avery Shooting Range, and Norterra shopping center. And the beautiful... More

Boise, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

From the time we arrived to the time we left, this Hilton property and staff exceeded all expectations!!! The room was spotless and very spacious. The entire hotel was very well maintained. AND the staff was extremely helpful and knowledgeable. This is by far one of the best Hilton properties we have ever stayed at. The area was very quiet... More

Review collected in partnership with Hilton Garden Inn

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GuestRelationships, General Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

Dear Judy: Thank you so much for taking the time to write such a wonderful review of your stay with us. I'm pleased that your stay was a memorable one. I look forward to sharing your review with the team at our next staff meeting. We look forward to seeing you again the next time you're in Phoenix. Best regards,... More

Silver Spring, MD, United States
1 review
5 of 5 stars Reviewed July 13, 2014

Smooth experience, clean rooms, excellent service. Sufficient internet speeds. The breakfast was clean and had kosher muffins. Very helpful since I keep strictly kosher. The convenience center was also helpful. I forgot to pack toothpaste, but HGI had my back!

Review collected in partnership with Hilton Garden Inn

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Michele F, Front Office Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

Thank you for the fantastic feedback on your most recent stay. Our staff takes great pride in doing everything possible to make your travels seamless. From the kosher breakfast options to last minute toiletry needs, as you say, we have your back! When traveling to Phoenix, it would be our pleasure to have you again! More

Knoxville, Tennessee
Top Contributor
52 reviews 52 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 10, 2014

I stayed at this hotel for a business trip that lasted a couple of days and was pleased. The rooms are comfortable and the staff is nice along with the hotel being close to several restaurants. I would recommend this hotel if you are here for business at one of the many corporate offices close by.

Was this review helpful? Yes
Michele F, Front Office Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

Thank you for the great feedback on your most recent stay. Our staff works hard to ensure you are provided with any local information needed to make your business stay a success. We are also happy to hear our location was advantageous to your business and dining needs. When future travel plans bring you back to Phoenix, we would love... More

1 review
5 of 5 stars Reviewed June 28, 2014

Awesome hotel and extremely friendly staff. Nice area and great rooms. I would stay here again when in Phoenix, arizona. Breakfast was good and tasty. Rooms were clean and cool. awesome. caring and profesional

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michele F, Front Office Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review

Thank you for the wonderful response on your recent stay. We love making your stay as comfortable and pleasant as possible with clean rooms and delicious cooked to order meals. Turning a "stay" into an "experience" with each interaction is our pleasure. When your travels bring you back to Phoenix, we hope to see you again! More

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Additional Information about Hilton Garden Inn Phoenix North Happy Valley

Address: 1940 W Pinnacle Peak Road, Phoenix, AZ 85027
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Deer Valley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Phoenix North Happy Valley 3*
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Also Known As:
Hilton Garden Inn Phoenix North Happy Valley Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

13 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#10 Best Value Hotel in Phoenix #21 Family Hotel in Phoenix #22 Top resorts Hotel in Phoenix #23 Business Hotel in Phoenix #31 Romantic Hotel in Phoenix
Hotel Class
Number of rooms
126

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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