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Pointe Hilton Tapatio Cliffs Resort

4.0 of 5
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11111 North 7th Street, Phoenix, AZ 85020
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Pointe Hilton Tapatio Cliffs Resort
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Ranked #77 of 175 Hotels in Phoenix
A recent review
5 of 5 stars Reviewed March 14, 2012
tericita123 North Vancouver
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Pointe Hilton Tapatio Cliffs Resort
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North Vancouver
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed March 14, 2012

I stayed at the Hilton Pointe Tapatio from March 4 - 9, 2012 and it was a positive and wonderful experience. The staff is helpful, friendly, courteous and the concierge helped us plan our daily adventures successfully. I was especially impressed with printed cards they handed out which had easy to follow directions to all the tourist spots I wished... More 

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

I appreciate your taking the time to share your experience and many positive compliments with us and other travelers. It’s great to hear that you had the opportunity to dine at Different Pointe of View and enjoyed the beautiful scenery of the valley below. Our chef will be happy to hear your compliment about the menu. I hope you will... More 

Calgary, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2012

This resort was a wonderful experience from start to finish...well almost. Location was awesome(backing against the mountain) but might be a challenge for those that aren't used to an uphill hike, to get to your room. We had trouble finding our room but were quickly assisted by a friendly staffer. View was fantastic! Facility was clean and very family friendly.... More 

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate your choosing to stay with us and thank you for your many positive comments. I am puzzled at your comment about being charged for “incoming” phone calls as we do not have a way to track incoming calls to a suite. We would be happy to review your folio with you. Please feel free to contact our guest... More 

Top Contributor
87 reviews 87 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 14, 2012

Recently visited Tapatio Clifs. Journeyed there with my college daughter on her spring break. The room was very spacious, clean, with neat features such as a lighted closet. I also liked that the bath area was completely separated from the sink/vanity area. This made it much easier for multiple people to get ready at the same time. The pools were... More 

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for taking time to review your stay and for the many compliments. I’m happy to hear that you and your family had a good visit and that you found our staff to be friendly. I do apologize that you we fell short in regards to your dining choices. We will certainly consider your suggestion. We hope to see... More 

Colorado Springs, Colorado
2 reviews
5 of 5 stars Reviewed March 13, 2012

I am a long standing Hilton Diamond member and have been coming to the Pointe at least once a year for the past 20 years for both business as well as pleasure. Though we have traveled extensively and have stayed in very nice properties, the Hilton Point Tapatio is our very favorite. The resort has never looked better. The associates... More 

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

A huge thank you for your 20 years of patronage and I appreciate the many compliments. It’s wonderful to hear a guest with your Diamond status comment that there is nothing else we could to do to make your stay any better. We hope to serve you again in the near future. More 

Boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 12, 2012

The resort itself is very nice, the rooms are a little worn but the pool areas and outside areas were great! Almost all the staff was wonderful! The concierge helped us find everything we needed it! Housekeeping helped us find the gym by basically walking us there and the Bellman/ Valet man from Minnesota was extremely friendly and patient with... More 

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

I am very sorry for the experience you encountered with a team member at our front desk. We take great pride in providing our guests with the highest level of customer service and I’m saddened to hear we fell short. However, I am glad to learn that you met with good service from our housekeeping, bellman, and concierge and that... More 

Oakville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 11, 2012

If you have any health issues or are over 50 stay away from the rooms on the cliffs. Best restaurant is the one by the golf pro shop-Point in Tyme , ask for AJ as he's a great guy and server. The restaurant on the mountain top is quite expensive and has the most snobbish waiters in the state...time to... More 

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your review and compliment about AJ. I will share your comment with both AJ and his manager. I am sorry and shocked to hear that you felt negatively about our Different Pointe of View restaurant. The menu is competitively priced to other upscale restaurants in the Phoenix area and for 21 consecutive years, it has received AAA’s... More 

Chicago, IL
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 8, 2012

We chilled here for 3 nights and it was well worth the affordable price. Our sweet had a fridge, nice view, and super comfortable bed. We spent most of the time at the pool and clubhouse-like restaurant.

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with this past Fall. I am happy to hear you both enjoyed your stay and hope you will return in the near future. More 

Bisbee, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2012

The staff, the grounds and the suites are perfect for a wonderful vacation. The customer service we consistently receive at this resort is outstanding. The grounds are absolutely stunning and well kept. The suites are spacious and inviting. On top of that, when making reservations with small children in several rooms, the staff is incredibly thoughtful in their choice of... More 

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

I appreciate you taking the time to write about your experience with us. It is our focus to provide the best customer service to each and every guest and I’m happy to hear that you received it. We hope to see you again the next time your family needs a little rest and relaxation. More 

Seattle, Washington
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 7, 2012

In general, we had a fantastic time at the Pointe Hilton. The resort is set in a wonderful location and the service/amenities were top notch. Our only complaint was with the room. We booked a king suite through our credit card reward program. When we arrived at our room, we realized they had placed us in a suite for disabled... More 

Was this review helpful? Yes 3
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Please accept my apology for having given you a handicapped accessible suite. I can assure you that booking through Priceline, or any third party, does not have a bearing on which suite you are assigned to. However, when booking through a third party, often times the room type is unable to be guaranteed or confirmed. We do our best to... More 

Milwaukee, Wisconsin
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 4, 2012

Over the past 20 years we have stayed at this resort six times at least. The resort and the people here never disappoint. Each suite is set in a creative location. Choose views of the city to the north or the south. Higher suites tend to be more spectacular. The Presidential suites are amazingly spacious and certainly worth the upgrade... More 

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your business over the years. I appreciate the many compliments of our staff and property. I’m happy to hear you enjoyed the breakfast served at Pointe in Tyme and will share your comments with our chef. You may be interested to learn that when we renovated our Presidential Suites we changed the suite name to Signature. We... More 

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