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All 174 Phoenix hotels

Pointe Hilton Tapatio Cliffs Resort

4.0 of 5 Resort   |   11111 North 7th Street, Phoenix, AZ 85020
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Ranked #73 of 174 hotels in Phoenix
A recent review
4 of 5 stars reviewed yesterday
Frank L San Diego, California
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1,441 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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English first
San Diego, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had our fantasy football draft here for 8 guys and our significant others. Played a round of golf, had our draft, dined in restaurant, swam and sat at poolside, and stayed the night. First the highlights: golf course was tough and in great shape. Service at the course was impeccable. Very cheery, friendly and helpful. Lunch at clubhouse was delicious... More

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Chandler, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here over labor day weekend and the place was packed! The service from Carlie at the adult pool was fantasic she was friendly and very attentive! Service everywhere else was ok. The room was spacious, clean and had a great view of the mountains. The bed was so comfortable we did not want to get up! The restaurants... More

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Los Osos, California
1 review
2 of 5 stars Reviewed 3 days ago NEW

We have stayed at this hotel several times in the past and we do like it. There is however one problem which has not been addressed. In the past couple of years , we were quite happy to see the hotel become a "non-smoking" hotel. At least that is how they advertise themselves now. We almost exclusively use the adult... More

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Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

We have visited and used this hotel for a local gathering for the past 2 years. The Hotel grounds and location for those out of state are great. Food was found to be very good over the past visits and that also goes with the restaurant which is on the hotel property. There 5 swimming pools and the accommodations (chairs... More

Review collected in partnership with Hilton Hotels & Resorts

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Cleveland, Tennessee
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had my parents' 50th wedding anniversary party in one of the banquet rooms here. The service was beyond anything I would have expected. Everyone was so friendly and made sure we had everything we needed. The party was incredible. The sleeping rooms were also very nice and comfortable. I loved the 24 hour shuttle service around the facility. I... More

Review collected in partnership with Hilton Hotels & Resorts

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Phoenix, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

This is a wonderful property with a great location and amenities. However, my room was filled with ants, and several friends had the same problem. I received several bites while sleeping, and I could see them running all over the floors and counter tops. This is inexcusable for a high-end hotel. The pool was filled with all sorts of debris.... More

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate your taking the time to complete our Hilton satisfaction survey as well as provide feedback on this Trip Advisor. I am very sorry for the inconvenience you incurred finding ants in your suite. That does not meet the standards we hold ourselves accountable to. We will be reaching out to you to talk about your stay in further... More

Gilbert, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I planned a quick overnight with friends and our kids....asking for 3 rooms with two queen beds in each room and either connecting or close to each other. We booked a special summer rate that removed the normally standard Hotel Resort Fee. We arrived early in the morning (around 10am) to check in and our husbands booked golf at the... More

Was this review helpful? Yes 2
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for taking the time to provide this detailed review. It’s great to hear that you all enjoyed your stay complete with a thunderstorm show. Come back soon! More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The resort is scenic, but service was very weak. No help to your room except for a complicated map. No info when checking in. Nobody tells you where breakfast is served. The lobby coffee house (Starbucks) closes at 6 pm. The entire resort is really weak. I was in a signature suite, the best they offer and no microwave.

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Please accept my apology for the service deficiencies you encountered during your stay. Help with your luggage most certainly should have been offered as well as providing information about the property. We failed to provide the service you and every guest deserves and I am truly sorry. If you would like to talk about your stay in further detail to... More

Bayonne, New Jersey
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for the week with my teenage kids and everything was great. We were in the main building and everything on the room was new and clean. The grounds and pool facilities were also very well taken care of and maintainence staff could be seen everywhere. The Falls Village was our focal point and was very refreshing and relaxing. The... More

Was this review helpful? Yes 2
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us for your family vacation. We are delighted to hear that you had a wonderful stay with us and would like to thank you for sharing your experience on Trip Advisor. We appreciate your business and hope to be considered again if your travels bring you back to the Phoenix area. More

2 reviews
3 of 5 stars Reviewed 1 week ago

First of all, the hotel staff were outstanding. That is the last positive comment I can make. The first room we were assigned smelled musty and moldy so we moved into the hotel part. We had bugs in the room and were told that they couldn't spray in the room but they did spray outside. It seemed to help. We... More

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us and for your valuable feedback. It is true that our Different Pointe of View restaurant was fully committed last Saturday with only a 9:30pm seating available. I hope you enjoyed the alternate experience of appetizers in the Terrace Lounge. We work diligently with an outside pest control company and I sincerely apologize... More

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Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Luxury Hotel in Phoenix #12 Spa Hotel in Phoenix #53 Business Hotel in Phoenix #73 Top resorts Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 
Number of rooms
584

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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