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Pointe Hilton Tapatio Cliffs Resort

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11111 North 7th Street, Phoenix, AZ 85020
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1 room 1 guest
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Pointe Hilton Tapatio Cliffs Resort
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1,872 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for a weekend with my young son - obviously it was hot, but thankfully the rooms are sufficiently cooled with a working a/c. And they're appointed fine - nothing too nice, nothing too worn, just enough to feel like you can sleep. And that's a miss - they could do more with the rooms, make them just a... More 

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Gold Canyon AZ, United States
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed two nights for a short get-away. Stayed here on a recommendation. We were very impressed by overall cleanliness; how friendly and helpful the staff was and the room itself. Our only regret is that we did not get to the Pointe of View Restaurant.

Review collected in partnership with Hilton Hotels & Resorts

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Mesa, United States
4 of 5 stars Reviewed 3 days ago NEW

I don't like being charged a hidden Resort Fee when the resort was offering deals to fill up the facility . Parking was difficult and the spaces to turn around was cramped . It seemed like one group was booking a room and inviting all their friends to stay in the rooms to party. People were driving down parking in... More 

Review collected in partnership with Hilton Hotels & Resorts

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Scottsdale, United States
5 of 5 stars Reviewed 3 days ago NEW

I had a girls weekend planned for the hotel. We arrived early and our room was ready for us. We enjoyed the free cart service to take us across the grounds to the pool. The Cascades bar had the perfect drinks and apps to start the weekend. The pools were refreshing and overall beautiful. We loved our room and my... More 

Review collected in partnership with Hilton Hotels & Resorts

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Peoria, United States
1 review
2 of 5 stars Reviewed 1 week ago

Find another location - one that cares about its customers. Restaurant did deliver an exceptional experience, but some of the hotel and the sales staff - clearly bush league. Would expect fewer problems at Motel 6. Go elsewhere.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for sharing your review and for the compliment about having had an exceptional dining experience. Your contractual responsibility with the resort were made quite clear and we do apologize if there was a misunderstanding. I am happy that we were able to assist you with making those reservations. We hope to serve you again. More 

Irvine, California
1 review
1 of 5 stars Reviewed 1 week ago

As someone that has shown loyalty to this hotel and stayed in this property 3 to 4 times a year, this last visit, will be my last. I found the pool personnel and management rude when I asked them to turn the volume down a bit when their DJ was blasting music and I followed up with the assistant manager... More 

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

I am very sorry for this disappointing stay and apologize that we did not follow up with you. A member of my senior management team will be reaching out to speak with you further to make this right. More 

Scottsdale, Arizona
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at the Pointe Hilton Squaw Peak multiple times and because of our last stay we decided to try something different. Also had an amazing Groupon so it was a win win! This property is the sister property and the rooms are set up almost exactly the same as Squaw Peak. Upon arrival we had no idea how... More 

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you very much for your detailed summary of your stay with us. We appreciate your compliment about our friendly and helpful staff and are happy to learn that you enjoyed your dining experiences at Different Pointe of View and the Cascades Café. We value your business and look forward to your future visits. More 

Highland Park, United States
1 review
2 of 5 stars Reviewed 1 week ago

Tired rooms with dead bugs. Beautiful mountainside location but roads were being repaved and repaired without notice when I made reservations. Detours were poorly marked. Glad that I did get help 2X to maneuver back to my room by Daniel, Proj. Ops. Would not recommend this resort.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Please accept my apology for your disappointing stay. We just completed repaving the entire property which did require detouring traffic. It is good to hear that Daniel assisted you. We are in the planning stages of a suite renovation and hope you will consider returning for a more pleasant visit. More 

Rome, Italy
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Just one night in this hotel (and in Phoenic). Not sure about the pricing (it was a package for our honeymooon) but the hotel is very nice, rooms are clean and the pools are amazing! We did not have breakfast but there is a little bar inside. Improvements: they could provide free wi-fi in the rooms (available just in the... More 

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Congratulations! We wish you many happy years together. We appreciate your business and thank you for the compliments about your stay. Wifi is included as one of the amenities in our resort fee. We hope to have the opportunity to serve you again if your travels bring you back to Phoenix. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Got a room for my 20th birthday, had to wait an extra hour & half for my room to be ready since they switched me last minute to a room that isn't by a bar. Room was dirty, thorns on the floor, glass under table that cut my daughters toe, fridge was broken and had to keep my daughter juice... More 

Was this review helpful? Yes 3
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

After speaking with the managers involved, our investigation has revealed a significantly different perspective than you have presented. More 

Hotel Review Summarization

What travelers say

  • Very nice(22)
  • Pool area(11)
  • Golf course(7)
  • Room service(6)
  • Living room(4)
  • Parking lot(3)
  • Main building(3)
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