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All 176 Phoenix hotels

Pointe Hilton Tapatio Cliffs Resort

4.0 of 5 Resort   |   11111 North 7th Street, Phoenix, AZ 85020
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Ranked #65 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
MS1KatyTX Katy TX
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1,263 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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English first
Katy TX
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently stayed at this Hilton for a business conference. While I enjoyed the Amenities of the hotel there are both pros and cons. Pros: Wonderful sized rooms well appointed Top golf course on site, as well as spa and wonderful pools I could see a family enjoying the amenities even though I was at a conference , great pools.... More

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Winnipeg, Canada
1 review
3 of 5 stars Reviewed 2 days ago NEW

The grounds and services are wonderful for a family holiday. Do not be expecting a 4 star hotel though, the pools and restaurants are what makes this a 4 star property, not the rooms. It was fun for a family though. Overpriced

Review collected in partnership with Hilton Hotels & Resorts

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Miami, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

I went to this hotel for a business conference. The employees were extremely nice and helpful. Food was OK, nothing special. Rooms very clean, but in need of an update. I would rate it between very good and average.

Review collected in partnership with Hilton Hotels & Resorts

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Torrance, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

The resort felt old, in general. The room is way too small and felt claustrophobic. Although the main pool area was clean and the food service was good, it was not as exciting for kids as described online.

Review collected in partnership with Hilton Hotels & Resorts

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Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I tried to stay at this hotel last night but when I tried to check in, I was told they didn't have any rooms available despite me having a confirmation number. They made me drive 20 minutes to another hotel despite it being 11:15PM. And the front desk guy had the nerve to tell me not everyone had checked in... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Please accept my apology for not being able to accommodate you with a room on your recent trip to Phoenix. Our front desk department goes through a lengthy process each day to ensure that our guests receive the room they are expecting; however at times, we do not have the same availability due to guests extending their stays with us.... More

Minnesota, United States
1 review
5 of 5 stars Reviewed 1 week ago

With a short weekend we had a lot of relaxation and fun. We enjoyed a lot of the ammenities in just a few days. We hiked, golfed, enjoyed the adult only pool, ate at 3 of the restaurants on property and liked them all. We were welcomed by the staff and made our stay an enjoyable experience! We would definitely... More

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing Tapatio Cliffs for your short weekend getaway. I’m thrilled to hear that you had such a super time with us. We appreciate your business and hope to serve you again. More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here in May last year and had an excellent time. The rooms were well kept, pool areas were great and the general location was superb. The only annoyance was the parking, we often had to park quite far from our room but overall the stay was excellent.

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for staying with us last May and for your very nice review. I am sorry for the inconvenience you experienced having to park a distance from your suite. We hope to have the opportunity to serve you again in the future. More

Downers Grove, Illinois
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband hurt his knee at home the morning we left Chicago. When we arrived at the Hilton Pointe in the mid-afternoon, we realized we had to move to another hotel due to the hills and stairs-his knee had swollen. To not lose any cancellation fee, we decided to stay within the Hilton family of hotels. Kathryn Estes at the... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for sharing your experience with us. I am happy to hear that Kathryn was able to assist you in relocating you to another hotel that better suited your husband’s needs. Hopefully, sometime in the future when your husband’s knee has healed, you will consider staying with us. More

Franklin, Wisconsin
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here with our 2 children and met up with other families. They we very accommodating to get our rooms close to our friends. The grounds were beautiful, the rooms were very roomy, offering a separate place with a couch. The pools were very nice even had a slide. My boys really enjoyed the basketball court, which was located... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We very much appreciate that you took the time to review your stay last month and it is good to read that your family enjoyed the visit. We had many guests staying with us for Spring training and we’re happy our property location worked out well for you. It is disappointing to hear that you found the service at Different... More

Wisconsin
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay at the Pointe Hilton Tapatio Cliffs Resort. It is a large resort and there is a quite a bit of variety with regards to the setting of the rooms. The first room we were in was in the main building right off the pool -- you could hear the pool music in the room. A... More

Was this review helpful? Yes 2
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

What a nice review of your recent stay with us. Thank you. I would particularly like to thank you for mentioning Allie by name and am so happy to hear that she found a suite in a quieter area for you. I will share your very nice comments with her and her manager. We appreciate your choosing to stay with... More

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Additional Information about Pointe Hilton Tapatio Cliffs Resort

Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Phoenix
#8 Top resorts Hotel in Phoenix
#11 Luxury Hotel in Phoenix
#48 Business Hotel in Phoenix
#51 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Official Description (provided by the hotel):
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 
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