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Pointe Hilton Tapatio Cliffs Resort

4.0 of 5
11111 North 7th Street, Phoenix, AZ 85020
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Pointe Hilton Tapatio Cliffs Resort
Ranked #59 of 176 hotels in Phoenix
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930 reviews from our community

Traveler rating
    340
    325
    156
    78
    31
See reviews for
Families
241
 
Couples
242
 
Solo
38
 
Business
184
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Calgary, Canada
Top Contributor
127 reviews 127 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed May 17, 2013 NEW

We spent 4 nights at this resort and it met all of our expectations! The resort was beautiful, the staff was friendly, and the room was spotless. We were given a room that overlooked the adult pool and there wasn't a noise issue at all for the 4 nights we were there. It had a spa, a golf course, tennis... More

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See 2 more reviews by Bestbeancounter for Phoenix
Buffalo, New York
Contributor
19 reviews 19 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 16, 2013 NEW

I really enjoyed myself at this hotel. My room was clean and quiet, which is something that is definitely important to me. The grounds and hotel were beautiful, but best of all were the gorgeous (and numerous) pools and waterfalls. There were actually a couple of days where I did nothing but sit by the pools and relax the entire... More

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gorgeous hudson valley
Top Contributor
114 reviews 114 reviews
86 hotel reviews
Reviews in 73 cities Reviews in 73 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed May 15, 2013 NEW

All I wanted was to look at a room, Aric took me to 2 rooms in the hotel, a king and a double. I was sold, a balcony was our priority and I spoke with Helen at the front desk to see what time we could check in. Within 2 hours, I had my keys, not to a room in... More

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See 9 more reviews by 2toots for Phoenix
Tucson, Arizona
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 13, 2013 NEW

I booked a one night stay at this resort for Mother's Day for my elderly Mom and myself, so chose a suite with 2 Queen beds and parlor. The room was tiny but adequate, the property is older and in need of some minor updating, repairs, painting, etc. We had a A/C unit that dripped water in the sink area,... More

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See 2 more reviews by arzcasey for Phoenix
Portland, Oregon
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 10, 2013

Stayed there as a result of Hotwire. Got a great rate. This is a "resort" so it should be considered differently than a hotel. Nice check in lobby and friendly staff. The rooms are little suites and well laid out. This is a sizable compound and so I cant talk about the entire property. It appears to have been built... More

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Andreas, Pennsylvania
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 9, 2013

I was very impressed right away when we pulled into the parking lot. We couldn't find the lobby, and someone from the pool area took us there instead of just giving directions. We passed the pool, and the other pool, and the other pool....they have plenty of pools. I liked being up against the cliffs, and yes, some of the... More

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Phoenix, AZ
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed May 8, 2013

This is a hard experience to rate because it is all over the place. Our overall rating here is really based on the unique experience available at this property. The setting, for normally flat Phoenix, is very unusual. The multiple buildings of this resort are wedged in between huge rock formations and accessed through a network of hilly narrow roads.... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
May 8, 2013

Thank you for your detailed review. It is wonderful to read that you enjoyed your suite and the relaxation of being poolside. We strive to provide a "perfect" experience for every guest and apologize that we missed on your visit. The comfort and piece of mind of our guests is very important to us and one of the ways we... More

Nashville, Tennessee
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 7, 2013

We came to this hotel as the last stop in our travel out West, late March - early April 2013, because we enrolled in 3 days of Golf Academy here. That part went great, I can't say enough about how much we enjoyed our instructor, Mike Hopper, and how he went the extra mile to make sure we did well.... More

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See 4 more reviews by Jane S for Phoenix
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
May 8, 2013

Thank you for your feedback. It is wonderful to hear that you enjoyed our Golf Academy. I will share your compliments with Mike Hopper. To accommodate our guests, microwaves are available upon request and the items in the mini-bar can be removed to make room for your items. We do ask that they be put in sight nearby for inventory... More

Boston
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 7, 2013

This resort falls somewhere between the look of a timeshare and a 5 star property. I enjoyed my stay very much over 3 nights and experienced most all of the perks of the property including: Pointe of View restaurant (amazing views), Point in Time bar/lounge, Various Pools, Waterslide, On Site Events, Hiking on the property and through the tunnel to... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
May 8, 2013

Thank you for sharing your stay with us and other travelers. Your compliments are much appreciated and I am happy to hear that you enjoyed your stay. We hope you come back and visit us again soon. More

Elk Grove Village, Illinois
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 4, 2013 via mobile

We have traveled over 1200 miles in the last week seeing all of the canyons. This is our final stop before heading home. We chose the Hilton based on past experiences, most recently the Hilton Chicago. The positive of this hotel hands down is the friendly staff. Every single staff member we encountered, from the lobby personnel to the wait... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review
May 8, 2013

We appreciate your taking the time to share your feedback. Thank you for the many compliments particularly in regards to our friendly staff. I apologize for the items you mentioned in need of repair. We hope to have an opportunity to serve you again the next time your travels bring you to the Phoenix area. More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(40)
  • Pool area(24)
  • Golf course(14)
  • Main building(14)
  • Room service(13)
  • Parking lot(10)
  • Gift shop(9)
  • Living room(8)
  • View restaurant(5)
  • Free shuttle(5)

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Phoenix
#10 Luxury Hotels in Phoenix
#42 Business Hotels in Phoenix
#44 Family Hotels in Phoenix
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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Pointe Hilton Tapatio Cliffs Resort
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