We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 176 Phoenix hotels

Pointe Hilton Tapatio Cliffs Resort

4.0 of 5 Resort   |   11111 North 7th Street, Phoenix, AZ 85020
Hotel deals
Hotel website
Hotel amenities
Offers & Announcements
AAA Stay and Save
Save Saved
You added Pointe Hilton Tapatio Cliffs Resort to your Saves list
Pointe Hilton Tapatio Cliffs Resort
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Travelocity Expedia.com Booking.com
and 8 more sites!
70%
Ranked #65 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
Write a Review

1,272 people have reviewed this hotel

Traveler rating
    455
    419
    230
    110
    58
See reviews for
342
356
47
263
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Brimfield, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We look forward to this visit and vacation every year! There are multiple employees around the location that make this visit that much more special (Ian, Allen and Antonio just to name a few) for our family. My two daughters love that the remember their names and take time to talk to them just like they do myself and my... More

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your repeat business and for your very nice comments. It’s great to hear that our team members helped to make your stay so special. It will be a pleasure to welcome you back next year for your 6th consecutive stay. More

Denver, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The differentiation between the adult pool with beverages and peace and quiet and the kids pool with water slide and volleyball net were extremely appreciated. There is also a small pool on top of the ridge which is great for watching the sunset! Friendly service and clean grounds.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us. We’re happy to learn that you found the peace and quiet you wanted. The next time you consider a getaway, we hope you will choose us again. More

Norcross, Georgia
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We stayed in Early April 2014 at this location. Pointe Hilton Tapatio Cliffs Resort appears to be an older property and the main building appears to be in the process of being “renovated/updated”. Old carpeting was being wheeled out of the building through the lobby and a sign was posted in the elevator stating the 5th floor was closed. We... More

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your detailed review. I regret to hear about your disappointment during your time with us and would like to extend my sincere apology for the various challenges that you experienced. Our goal is to provide the very best experience for every guest and I am very sorry that we failed to accomplish that with you. I hope... More

Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

Great pools and very friendly staff! Not a lot of different food options but the food was good. Wireless internet access was hit and miss. Price for the rooms was reasonable. The price for some food was reasonable while other food was a bit pricey.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us for your family’s getaway. We hope that we helped to create a memorable experience for your family. The next time you plan a trip to the Phoenix area, we would welcome the opportunity to serve you again. More

Orlando, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Older hotel thats needs renovating and sevice level is below standard. Check in and valet parking are not customer friendly and starts off stay on the wrong foot. Air conditioner had a large ban when shutting off that wakes you up until you get too tired to wake up. On a positive note the bar was old design but was... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your business and for your review. I am surprised to hear and am terribly sorry that you found our team members to be unfriendly. Our front desk and valet staff strive to make each guest feel welcome and it sounds like we missed the mark in your case. We hope that you will consider staying with us... More

Rochester Hills, Michigan
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Our 5th stay at Tapatio over the last 15 years. It is a nice property location with great views. Resort however continues to get more dated which was not our main issue. Internet reception was poor at best in room and unacceptable given mandatory resort fee. Service was spotty - adult pool had great service - sunset pool did not... More

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your repeat business over the past 15 years. We strive to ensure that all of our guests feel welcome and cared for. I am very disappointed to hear that we failed you. We are working on correcting internet connectivity and apologize for the inconvenience this caused you. We’d welcome the opportunity to have you as our guest... More

Anchorage, Alaska
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This resort was one of the best parts of our trip to the Southwest. The staff is very friendly, and the rooms was very nice. We took a beautiful hike right on the property and probably saw one of the best 360 degree views of Phoenix available. There was an adult only pool area, which we absolutely loved. It was... More

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us and for your very nice review. If you plan to return to the Southwest, we hope you will consider staying with us again. More

Richmond, United States
1 review
5 of 5 stars Reviewed 1 week ago

This resort is a beautiful setting, has wonderful pools and large comfortable rooms. Helpful staff and van drivers to get you around the large complex. Well run conference center and catering staff. Van drivers will take you to locations close to the resort for free. That was very helpful when I wanted to go to church over the weekend.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for staying with us for your conference and for your very positive review. We hope to serve you again the next time you visit Phoenix whether for business or pleasure. More

Katy TX
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed at this Hilton for a business conference. While I enjoyed the Amenities of the hotel there are both pros and cons. Pros: Wonderful sized rooms well appointed Top golf course on site, as well as spa and wonderful pools I could see a family enjoying the amenities even though I was at a conference , great pools.... More

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your detailed review and for staying with us for your conference. We appreciate the many compliments and are happy to hear that your conference went well. I am sorry to learn that you were disappointed in the boxed lunch and have shared your comments with the chef. It would be our pleasure to serve you again. More

Winnipeg, Canada
1 review
3 of 5 stars Reviewed 1 week ago

The grounds and services are wonderful for a family holiday. Do not be expecting a 4 star hotel though, the pools and restaurants are what makes this a 4 star property, not the rooms. It was fun for a family though. Overpriced

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us for your family getaway. I apologize that we did not live up to your full expectation but am happy to hear that your family had a good time. We are in the planning stages of a rooms renovation and hope to have the opportunity to serve you again in the future. More

Been to Pointe Hilton Tapatio Cliffs Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Phoenix
#11 Luxury Hotel in Phoenix
#48 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Official Description (provided by the hotel):
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Amex, Priceline, Hilton Hotels, Asiatravel.com Holdings, getaroom.com, Hotels.com, Venere and Otel so you can book your Pointe Hilton Tapatio Cliffs Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Pointe Hilton Tapatio Cliffs Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.