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Pointe Hilton Tapatio Cliffs Resort

4.0 of 5
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11111 North 7th Street, Phoenix, AZ 85020
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Pointe Hilton Tapatio Cliffs Resort
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Ranked #75 of 175 Hotels in Phoenix
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1,756 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Amsterdam
Top Contributor
75 reviews 75 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed 1 night in this Hilton resort. I was not impressed with how this resort was managed. Only the prices were Hilton standard. To start with, when I arrived a visited the Adult pool. The towels are so small, it takes 3 towels to cover 1 sun lounge bed. And you need to cover, because there was bird droppings... More 

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FishHawk
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent a week here for a corporate event. The location is OK, not much nearby other than a very challenging golf course. My suite was spacious, everything worked properly and the bed was comfortable. The room was functional, but not exceptional. We had breakfast daily at Pointe in Tyme; very reliable with friendly service and consistent good food. The chilaquiles... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Thanks to each employee that we encountered during stay on the 16th of May this year! My son and daughters spent the night in celebration of Cody's 21st Birthday in one of the Signature Suites. We did have a bit of a dilemma just after arrival...my daughter is in a wheelchair and therefore requires the elevators to be working. But... More 

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Athens TX
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is an excellent resort for seeing Phoenix and the desert surrounding it. The hotel is very large and very busy. It has a premiere golf course, horse stables and riding arena and trails. There are several pools which are family friendly and one which is adults only. The restaurant on the top of the mountain is considered one of... More 

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for sharing feedback about your stay with us. We are very appreciative of the compliments and hope you will return again soon. More 

Orlando
Top Contributor
95 reviews 95 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Came here for a business trip and was pleasantly surprised by the cuisine. A lot of what we consumed was buffet style, and usually you get the run of the mill, every day buffet food. There was EXCELLENT flavors in all of the food that we had, morning noon and night. Pros: Hiking Trails- great when you're coming from the... More 

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for taking the time to provide this detailed review. I have shared your compliments about the banquet cuisine with the chef and thank you on his behalf. We appreciate hearing that you enjoyed your stay and hope you will come back again soon. More 

kernersville, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great value, fantastic service, exceptional quality, super friendly staff and terrific view and amenities. Outstanding, simply outstanding! Pointe Hilton Tapatio Cliffs is a great place to stay for business or leisure. The staff care about delivering quality service and the resort itself is breathtaking.

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We’re humbled by your kind words and thank you for this wonderful review. We hope you come back again; maybe for a pleasure trip next time. More 

Ocean, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent resort. Very accomodating. Breakfast buffet was a real treat. Pools and grounds were well kept. The gourmet restuarant on top of the mountain is a must to enjoy and view Pheonix from atop the world.

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate your business and are grateful for your positive review. It’s terrific to hear that you enjoyed your stay and had a chance to dine at Different Pointe of View. I will share your compliments about the breakfast buffet with the chef. Thank you and come back soon. More 

Simpsonville, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall the staff were a 10. The hotel could use an overall with the outside painting. When you turned the light for the restroom the fan in was extremely noisy causing me to avoid turning it on as little as possible. The meeting rooms were appropriate for the occasion

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

It’s so nice to hear that our team members provided you with top customer service. We value your business and hope you choose to stay with us again if your travels bring you back to the Phoenix area. More 

Portland, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very nice place to stay, very courteous staff, always willing to help...always say hello. Nice room amenities and views. They will take you back to lobby instead of having to walk. The only thing was my room airconditioner didn't seem to work that well, but I never let them know about it either, I was still comfortable.

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for taking the time to provide your feedback. The nice comments about our staff are very much appreciated. Come back again. More 

1 review
3 of 5 stars Reviewed 1 week ago

Hotel rooms need some upgrading. The front desk people were very rude. The rest of the staff was very accommodating, Pools are great. Stayed here many times, this was the first time that front desk was rude, Parking is always a challenge.

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for completing our Hilton customer survey and for providing this Trip Advisor review. I am very sorry that you experienced rude behavior from our staff. We take pride in providing the best customer service. This is disappointing to hear and will be addressed. We appreciate your repeat business and hope to have the opportunity to serve you again. More 

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