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Pointe Hilton Tapatio Cliffs Resort

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11111 North 7th Street, Phoenix, AZ 85020
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Pointe Hilton Tapatio Cliffs Resort
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Pointe Hilton Tapatio Cliffs Resort
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1,830 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (331)
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Raleigh, North Carolina
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for 10 days at a large company meeting. The place has seen way better days, but is a fascinating example of how to blast a "resort" into a mountain side in the desert. The food was catered en mass, and was quite good. There is only one small bar near the pool near reception, that does good bar... More 

Was this review helpful? Yes
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 days ago NEW

After visiting Phoenix many time and staying with friends , I took my family and decided to stay at a hotel so as not to impose. I was referred by a friend to Tapatio Cliffs by Hilton and must say it was like traveling to another country and seeing such a beautiful decorative exterior nestled in the mountains. With several... More 

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Indio, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I can't say enough about this resort. My husband and I have been coming here for years for long weekend get-always. We have had an awesome experience each and every time we were here. Superior customer service is the norm, and I can honestly say that this resort could function as a family destination or a couples weekend away equally... More 

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Phoenix, Arizona
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

The waterfall pool was very foggy. The pool was crowded so I thought it may be more clear after it had sat empty all night. The next morning we got to the pool early to take advantage before it became crowded, but it was still VERY foggy. - The slide was awesome and the slide's pool tended to be the... More 

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Waukesha, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Our stay was in July and the air didn't work correctly, the room smelled like smoked, we were left only 2 bath towels, we were placed in a room by the dumpsters on a weekend there was hardly anyone there. It just wasn't Hilton-quality. More like Red Roof Inn.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

It is very disappointing to hear that the air conditioning in your suite did not work properly. I sincerely apologize for the inconvenience that caused and I hope that you were promptly moved to another suite that offered a more comfortable stay. We just completed repair on our air conditioner over the past two days and you’ll find that everything... More 

2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Resort needs remodeled and pool area was not very clean. Room price was reasonable, but prices for spa, meals, drinks and $24 @ day "resort charge" were too high. First room had defective air conditioning on a summer day in Phoenix! We will never use this so called "resort" again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your feedback. We appreciate hearing from our guests. I apologize for the inconvenience for having to move suites and hope your second suite was much more comfortable. Over the past two days, we completed repair on our air conditioner and everything is cool again. You may be interested to learn that we are in the planning stages... More 

Irving
1 review
5 of 5 stars Reviewed 1 week ago

Nice resort, hard to believe it's 32 years old. Room was very nice. What made my trip the staff! All very friendly, especially Janet & Christine at the Cascades, Nick & Jose the bellman, Jason the driver and Jennifer at the golf course. I'd also like to give many thanks to the golf course staff as well. I will definitely... More 

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing Tapatio Cliffs for your family vacation and for your very positive review. We always appreciate hearing that our guests had a good time. We look forward to serving you again soon. More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

From this hotel you can walk right out to a beautiful area of hiking. We saw coyotes, quail, and jackrabbits within minutes of leaving our rooms. Our son loved the pools and waterslides. We had a suite at the back of the hotel which was lovely and spacious, with a nice balcony.

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your very positive review. It’s wonderful to hear that you enjoyed your suite and were able to take advantage of the hiking opportunities. We appreciate your business and hope you come back again. More 

Scottsdale, Arizona
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is okay for staycations but if you are out of town guest recommend staying somewhere else. Better for families than a romantic getaway. This is my third stay and always seem to be disappointed: * when trying to call takes FOREVER to get through * check in is always lengthy process * older rooms * one of our... More 

Was this review helpful? Yes 2
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for taking time to provide us with your feedback. It’s great to hear all of the positive comments about your stay and we will use the less positive to make improvements. You may be interested to learn that we are in the design stages of a suite renovation. We value your repeat business and hope you will give... More 

Brea, California
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You know when you go to a hotel and don't ever want to leave it's amazing. The sitting area to the bedroom to the bathroom was phenomenal. Oh and the pillows and bed just fantastic. The room service was extremely tasty, gourmet dishes were exceptional. Our room was right in front of the pool. Seriously, best place I've stayed ever.

Was this review helpful? Yes 3
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

It’s very nice to hear that you had a relaxing stay. Compliments like “best place I’ve stayed ever” are what every hotelier wants to hear and we couldn’t be more pleased. We hope you choose to stay with us again the next time you need a getaway. More 

Hotel Review Summarization

What travelers say

  • Very nice(22)
  • Pool area(11)
  • Golf course(7)
  • Room service(6)
  • Living room(4)
  • Parking lot(3)
  • Main building(3)
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