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Pointe Hilton Tapatio Cliffs Resort

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11111 North 7th Street, Phoenix, AZ 85020
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Pointe Hilton Tapatio Cliffs Resort
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1,792 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Clean, fresh, welcoming. Just a few words that come nowhere close to explaining how nice this hotel is. From the time I stepped foot in the lobby to the time I drove off the lot, I couldn't have felt more relaxed. Awesome customer service, forgot my flip flops and some toiletries, luckily they have everything you can think of in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Phoenix, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

10 minutes after getting to our room and changing for the pool, there was a very faint knock at the door and 15 sec. later the door opened with someone asking to stock the minibar-no regard for privacy. The A/C didn't get cold at all. June in Phx & we were warm all night. Room service called at 9PM, hour... More 

Review collected in partnership with Hilton Hotels & Resorts

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Burlington, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very nice grounds, clean and comfortable room, nice rec facilities for a weekend getaway right in Phoenix. Location offered great views, the pool area was nice and appealed to kids and adults. Pool side lounge was a comfortable place for a beverage...nice breeze with the higher elevation to keep things cool.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us. We’re glad you enjoyed your stay and hope to have the opportunity to serve you again. More 

Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I want to start by saying I am a big fan of Hilton and try to stay at this chain whenever I can. However, I was very dissapointed in the customer service I received this past weekend at Tapatio Cliffs. The postive - almost all the staff I encountered was very pleasant and friendly (wait staff, pool staff, bell staff,... More 

Was this review helpful? Yes 2
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for speaking with my assistant offline today to “make this right for you”. We value your business and look forward to your return stay. More 

Kingman, Arizona
Level Contributor
153 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

We decided to stay here as a last minute trip to Phoenix. We weren't necessarily disappointed but there are things that could be worked on. First off you can't park near the hotel lobby to register, only those vehicles that are being valeted can. Registration parking is up the hill and can be troublesome for those who are not able... More 

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for sharing your feedback with us. We value your business and appreciate your choosing to stay with us for your last minute getaway. Come back again. More 

Greeley, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel was at a great rate for the weekend, thus, I think that everyone came out to take a load off, literally. We found condom wrappers outside our door each morning. The pool was filled with people drinking and was very gross to watch, especially when we had three children to entertain. I would not recommend this hotel for... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate hearing from our guests with comments both positive and otherwise. On behalf of a few guests that made your stay less than you expected and deserve, I am truly sorry. I hope you will allow us another opportunity to provide you a more satisfying stay in the future. More 

Flagstaff,AZ, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a weekend group meeting at the Pointe Hilton Tapatio. I've stayed there with my family, and always enjoyed it. I was wondering whether the resort would be too chaotic for a meeting, but I found that it was relatively quiet in the middle of the week. I think they did a good job of keeping the meeting participants... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

It’s wonderful to hear that our resort worked well for your group meeting. We appreciate your compliments and hope to serve you again. More 

Kailua-Kona, Hawaii
1 review
4 of 5 stars Reviewed 1 week ago

I attended my 50th year high school reunion here, arriving from Kona, Hawaii on a redeye at 7 AM. My previous experiences at this hotel in the past were mixed, sometimes good, sometimes disappointing. Overall, I was pleased by the friendly service, from the front desk, restaurants, and bars to the door staff and room transport drivers. The food quality... More 

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your very positive review. I hope you had a super time at your 50th year high school reunion. The compliments about our service and food quality are much appreciated. We hope to serve you again before another 10 years goes by. More 

Mesa, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have previously stayed at the Squaw Peak Hilton and have a great experience so I decided to try Tapatio Cliffs. Mistake! The staff weren't rude, but it really felt like they were going through the motions and robotic. Every pool was falling apart and dirty. The photo is just 1 of the many holes cracks around all of the... More 

Was this review helpful? Yes 2
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We take all guest reviews seriously and apologize that your stay was not enjoyable. While the pools are not dirty, then can appear to be. We are in the process of re-plastering a few of our pools and repairing the decks to address that issue. We are known for having friendly and helpful team members and I am sorry that... More 

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