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All 174 Phoenix hotels

Pointe Hilton Tapatio Cliffs Resort

4.0 of 5 Resort   |   11111 North 7th Street, Phoenix, AZ 85020
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Ranked #75 of 174 Hotels in Phoenix
A recent review
4 of 5 stars reviewed 4 days ago
trina1909 Bartlett, Illinois
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1,464 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
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English first
mesa, United States
1 review
2 of 5 stars Reviewed yesterday NEW

The staff and restaurant are fantastic but this is probably the most out dated hotel I have ever stayed in. I used points and paid to upgrade to a room with a view and they upgraded me to a suite. I could not have been more excited until I got to my suite. It was extremely old and had a... More

Review collected in partnership with Hilton Hotels & Resorts

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Gilbert, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Not recommended - overpriced for the quality you will receive. Rooms are antiquated and pools are filthy. We used to stay at this resort every summer but we will not be back. There are plenty of other resorts in the valley that are in much better condition.

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We apologize for the resort not meeting your expectations. We value your business and are greatly disappointed that we did not have the opportunity to speak with you while you were with us to ensure you had a better experience. We hope you will give us another try in the future. More

Bartlett, Illinois
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Loved the location of the hotel it is carved cliffside so not for the handicapped or special needs. Excellent views and food is great at the hotel restaurant cafes. Pool has many activities for the kids and the beds are comfy with plenty of space in the two room suites. Wish we had access to Squaw Peak sister hotel but... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing Tapatio Cliffs for your family getaway. We are happy to hear you had a wonderful time. The HHonors check-in is located just to the right of the counter mid-point. Please accept my apology if it was not clearly marked with the HHonors plaque. We hope to have the opportunity to stay with us again the next... More

Senior Contributor
28 reviews 28 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were here for my sister in laws birthday. The area is great. The suite is huge. Cleanliness is there every where. The pool is amazing has slide for children however it doesn't stay open long. I would definitely stay here.

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for staying with us and for your very positive review. We are pleased that all went well, and appreciate your compliments. Come back and see us again soon. More

Hendersonville, Tennessee
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed three nights here and it was just okay. The rooms have outside entrances and even though our rooms were clean, it just still had the old hotel feel. The rooms are spread way out so I would recommend staying on the lobby floor close to the lobby. There are several pools with outstanding service from wait staff. Chris... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for staying with us and for your detailed review. We are happy to hear Chris and Abel took good care of you and your group. I will share your kind comments with them and their manager. We hope that your travels will bring you back to our area sometime soon and that we will have the opportunity to... More

Roseville, United States
1 review
1 of 5 stars Reviewed 1 week ago

The hotel has potential but the staff aren't able to keep it safe. Too many people off the streets walking around stirring up trouble. I wouldn't bring children to this facility. The food and staff at Different Pointe of View are extremely wonderful. This would be the only area I recommend families make sure to experience while in the area.

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We take the safety of our guests seriously. Our Security team circles the resort throughout the day and night. We are a family resort and I am sorry to hear that your experience left you feeling unsafe. It’s great to hear that you enjoyed dining at Different Pointe of View and had a wonderful experience. We value your business and... More

Prescott, Arizona
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The room as well laid out with a separate living room bathroom and bedroom separated. the room has a slight musty smell and the buildings are located on the side of a cliff so the room is tight for parking and there's some walking required. staff is friendly. This is a older property

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate hearing from our guests and appreciate your feedback. Our housekeeping team works very hard to ensure our rooms smell fresh and clean and I apologize that we fell short in that regard. We hope you choose to stay with us again. More

goodyear, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great golf course with challenging greens and trying tees. Excellent food selection with super reasonable prices for the selection offered both at the clubhouse and at the signature restaurant at top of mountain with awesome views. Several pools met all our needs with pool activities for the whole family.

Review collected in partnership with Hilton Hotels & Resorts

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for staying with us and for your very positive review. Come back again. More

Manalapan, New Jersey
Top Contributor
53 reviews 53 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Pointe Hilton while in Phoenix for business. My co-worker and I arrived rather late to the property and checked-in quickly. The staff told me to check back with them if I didn't like my room. The hotel followed my preferences outlined in my HHonors profile, but upon arriving to my room on the 6th floor of... More

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RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

It’s great to hear that you enjoyed the view from your suite. When the café’ closes at the Falls Water Village, the gates remain open and guests are free to take advantage of the pools. I apologize if you felt you needed to leave the area. I am also sorry that the Wifi was spotty in your suite and apologize... More

Milwaukee
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

This rooms are a bit dated, but the amenities and service make up for it. I was pleasantly surprised to find out my children and I had a suite. I was not expecting that. That allowed me to get up early and let the kids sleep in. We had a nice little balcony. The swimming pools were great and poolside... More

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us for your family’s vacation. We’re glad you were pleasantly surprised having a suite. We are an all suite property. Also, thank you for your many kind comments. I hope you enjoyed your time at the Grand Canyon as well. Come back again. More

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Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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