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All 174 Phoenix hotels

Pointe Hilton Tapatio Cliffs Resort

4.0 of 5 Resort   |   11111 North 7th Street, Phoenix, AZ 85020
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69%
Ranked #71 of 174 hotels in Phoenix
A recent review
4 of 5 stars reviewed 2 days ago
STEVEN B Las Vegas, Nevada
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1,404 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
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English first
Las Vegas, Nevada
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The resort was outstanding and the staff was basically helpful and friendly. Valet service was outstanding. The main problem was that when I went to bed the first night, I found some sort of trash or debris tucked in the bed. It appeared to be skin flakes. I brushed it off but saved a sample to show the front desk... More

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your visiting with us and for your positive review. It is embarrassing to hear that your bed sheets were in need of being changed. Clearly the suite was not in proper condition for a new guest. I apologize for this inconvenience and am happy our staff offered you several complimentary breakfast buffets to make amends for our... More

Phoenix, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is situated on one of the rocky hillsides of metro-Phoenix. The hotel was built in the 80's but is generally well maintained. It is a nice alternative to some of the larger more sterile mega-hotels in the Scottsdale or northeast Phoenix area. This Hilton is comprised of a very large main building and several smaller buildings which are... More

Was this review helpful? Yes 2
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for a very detailed account of your stay with us and the amenities of our resort. We’re very happy to hear that you enjoyed your visit with us and will return in the future. We look forward to serving you again. More

1 review
1 of 5 stars Reviewed 2 days ago NEW

Long story short. Beautiful resort, would not stay again. 1)We left a brand new Iphone 5 in the hotel room before we left the hotel grounds, "someone" had taken it from the room. General manager on a Friday said he would "investigate" next week. By Monday at 11am he said the case was closed. 2)We were put in a compromised... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

I am sorry to read that your new cell phone was lost. I have spoken with my Security team and learned that at the time you reported it missing they made a concerted effort to locate it but were unsuccessful. They conducted a thorough investigation and I can assure you that it was not removed from your suite by any... More

Apache Junction, Arizona
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We went to Pointe Hilton Tapatio because the kids wanted to play in the water park and the price was much cheaper than surrounding resort hotels. Given the mixed reviews we still expected more from a Hilton. To be brief, the rooms were dark, low ceilings, rough stucco interior walls, nasty carpets, outdated furnishings and dirty balconies facing the parking... More

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

I apologize that your brief time with us did not live up to your expectations. We appreciate hearing all guest comments; both positive and negative in order to make improvements to the guest experience. Thank you for candid feedback. We hope you will consider staying with us again after our renovation to give us another try. More

Geneva, Illinois
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had a great time...the location was perfect, the hotel was scenic (built right into the foothills). The pools were very nice and the food was good. However, this property is very old and could us a few renovations.

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us and for your review. We’re happy your family had a great time. We will be starting a suite renovation next year and hope you will stay with us again. More

Phoenix, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The resort does a great job catering to singles, couples, and families alike. It was great having a designated family pool so we didn't have to worry about our children irritating childless guests. The water park is perfect for all ages; our children range from 2-14 years old and the whole family had a blast. The spa staff was so... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay at Tapatio Cliffs for your family’s getaway. To hear you say that this was one of your family’s best vacations is terrific. That’s the experience we strive to provide every guest and I’m very happy to hear that we scored with you and your children. Come back and visit again soon. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Three senior ladies booked a queen suite last week for Saturday night,7/26. We were driving 100+ miles into Phoenix for dinner and a musical event at the Rhythm Room not far away from this hotel. Got to the hotel 5:30-5:45PM-ROOM NOT READY. When will it be ready? We don't know. My two friends were sitting in the car in 104... More

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for providing us with the details of your stay. I sincerely apologize for the inconveniences you experienced with the delay in checking in and for the frustrations you incurred while trying to get valet service. The front drive team does their best to direct traffic through our busy porte-cochere. I apologize that this caused you and your friends... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I read lots of reviews ahead of conference stay here in July. Since this is where conference was we didn't have a lot of options and frankly a lot of reviews were not very flattering. So, we didn't have very high expectations. I would like to report that although we didn't stay in main building that we found stay very... More

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We very much appreciate your taking the time to review your business stay with us and are happy to hear that you enjoyed your visit. Thank you for mentioning our friendly and helpful team members and our Different Pointe of View restaurant. We appreciate your business and if your travels bring you back to the Phoenix area, we hope you... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here for a few days and enjoyed it! It was very clean and lovely. The pool area was very nice and had good service. There is a shuttle that will take you to a bar at the top of the resort and it was a very good experience. The view was beautiful at night and we had tasty... More

Was this review helpful? Yes 1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for staying with us and for your positive review. We’re happy to hear that you enjoyed your stay and dinner at Different Pointe of View. We hope to see you again. More

Albuquerque, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

Great Location, great facilities. Top notch access to walking trails relaxing pools .A great place for a vacation but with the resort fees may not be good for business trips. Needs to have better work out facility

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate your taking the time to review us on Trip Advisor. Thank you for your kind words. Come back again soon. More

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Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Top resorts Hotel in Phoenix #11 Luxury Hotel in Phoenix #12 Spa Hotel in Phoenix #52 Business Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 
Number of rooms
584

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