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Crowne Plaza Phoenix

#82 of 175 Hotels in Phoenix
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2532 W. Peoria Avenue, Phoenix, AZ 85029
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1 room 1 guest
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Crowne Plaza Phoenix
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253 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albuquerque, NM
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is clearly an older hotel that has been remodeled. Overall, the remodel has helped, but the design is odd and reflects a different design philosophy. For example, having first floor rooms with huge windows and sliding doors that open to the interior is odd. The room itself was okay, but nothing special. Housekeeping was below par and had to... More 

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Bryan F, General Manager at Crowne Plaza Phoenix, responded to this review

Dear Nmfore, Thank you for taking the time to share your experience while visiting our property. We are glad to hear that the conference rooms met your needs for your meetings. I have shared your concern regarding maid service with our team, as you most definitely should have received the proper amenities during your stay. We look forward to hosting... More 

Puerto Penasco, Mexico
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed July 25&26. Property had several issues. We were given an inside (atrium) room which we found to be extremely noisy. There was a large youth group staying at the Crowne which caused too much yelling from room to room across the atrium and from these rooms to friends hanging out in the large open lobby area below. Evidently this... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear Jan G, Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apologies for falling short of your expectations on some aspects of your stay. Rest assured that all your comments will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take... More 

Bullhead City, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were booked into this hotel by the Governor's Youth Commission as my daughter serves on that board. We had no idea what to expect as this was our first time and out of our control. The hotel was very clean and the staff was very friendly. We didn't spend much time on the premises but I would stay here... More 

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Las Cruces, New Mexico
Level Contributor
12 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Hotel reminded me of yesteryear embassy suites. Front staff were very friendly and cordial. The bar staff not so much. Not very friendly for a alcohol induce environment. Server was not rude just not friendly when taking order at bar. I asked about local brews and received a cursory response Be advised spend dollars for brew else where. The bar... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear Cptlopez. Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk staff. However, we’re sorry we fell below your expectation regarding our bar staff. We will look into this concern. While we understand that your stay was not 100%... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed one Friday evening at the Crowne Plaza Phoenix just for the fun of it, and it was a fair experience! The staff was friendly but not very enthusiastic at all. They didn't tell me what room I was going to be in, and didn't explain hardly anything - I had to dig for answers. The room smelled a little... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear Alex L, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. However, please allow me to apologize for the inconvenience the lack of information given by our staff, and the condition of the rooms received may have caused you.... More 

Tucson, Arizona
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 12, 2015

This was a Priceline booking for two rooms. I was disappointed when I called and was told that the rooms requested were accessable rooms with double beds. I asked if there were kings available and was told there were plenty, but we would need to upgrade to the "executive" level. We were only about 20 minutes away so we opted... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear ernagoldkuhl, Thank you for selecting our hotel for your recent trip to Tampa and for writing such a candid and detailed feedback about your stay. We are sorry to hear that your stay was not as pleasant as we would have hoped. It is with regret to know that we were not able to meet your expectations especially with... More 

Santiago, Chile
Level Contributor
12 reviews
3 hotel reviews
4 of 5 stars Reviewed June 30, 2015 via mobile

This hotel offers comfortable rooms at am affordable price with two pools and many amenities. Close to metro center shopping mall and a nice bar/restaurant called the Spice. The staff is friendly and the indoor pool is beautiful and the outdoor pool and jacuzzi are close to the restaurant.

Was this review helpful? Yes
Level Contributor
120 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed June 25, 2015

This is just your average chain hotel. Nothing fancy. The rooms were clean and adequate. The area was decent for getting all around Phoenix, but perhaps not the best neighborhood. We were a little disappointed that there was no bar. Everything was off of room service. This place needs a bit of updating.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear kemedilo, We would like to extend our appreciation for the candid feedback that you have provided. We are happy to hear that you that you appreciated our clean and comfortable rooms. We rely on guest feedback as this will allow us to improve wherever possible. This is a continuous process as we strive further in making our product and... More 

Madison, Georgia, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 9, 2015

I always stay here when in Phoenix for business the last 6 years or so. The Crowne Plaza Phoenix has always represented a great value for the rates charged. However, this place is getting somewhat tired. The elevator and ice machine had out-of-order signs on them....the one main elevator seems to always be 'out-of-order' everytime I stay here. The staff... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear Brian M, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We always strive to provide great service to all of our guests and be the best hotel around. It was real pleasure you have commended the services received from our... More 

Louisville, KY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 2, 2015

Very nice and friendly staff. We stayed 5 nights and never crowded which concerned us at first but service including housekeeping was excellent. Bed was comfortable and pillows were big - hate the little pillows many hotels are going to. Room was a bit dated - some wallpaper beginning to peel, but everything was clean and working. Got a good... More 

Was this review helpful? Yes 1
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