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Crowne Plaza Phoenix

3.5 of 5 2532 W. Peoria Avenue, Phoenix, AZ 85029
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Crowne Plaza Phoenix
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213 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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yorkshire
Top Contributor
112 reviews 112 reviews
19 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Spent our first night in Phoenix in this hotel. It was clean and comfortable and the staff were friendly and helpful, however the hotel itself seems to be stuck in the dark ages and is in desperate need of modernisation.

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Santa Cruz, California
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I attended a conference at this hotel recently as well as one year ago. The staff is awesome, meeting any and every need we had. I give it only four stars because the restaurant service is rather slow. This might not be the case when not serving hundreds of people at a conference though. They offer gluten free options of... More 

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Tuscaloosa, Alabama
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Recently stayed in this hotel for a convention and was very happy with the friendliness of the staff. It's a great little property with access to a local park if you prefer to do your running outside, as well as 2 pools and hot tubs. The restaurant was nice as well, and I absolutely recommend the mac & cheese with... More 

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2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff was nice and location great. light rail across street. Easy commute into downtown. Bar food very good. My room however was never cleaned during my 3 night stay. I told front desk twice. Came back and dirty towels were refolded and placed on counter. Glass cups never cleaned, floor never vacuumed, and trash never emptied. I wondered when the... More 

Was this review helpful? Yes 2
HIEJohnathon, Front Office Manager at Crowne Plaza Phoenix, responded to this review

Brian G, It means a great deal to us that you would take time out of your day to tell us about your experience at our hotel. We are very happy to hear that you enjoyed your time here in Phoenix and that the staff nice. I want to apologize that during your stay, we never cleaned your room to... More 

Charlottetown, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The accommodations seemed somewhat dated at first but once you were there for a couple of days the friendliness of the staff and the quality of the hotel more than made up for the first impression. Rooms ended up being fairly modern. Close to a nice mall.

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HIEJohnathon, Front Office Manager at Crowne Plaza Phoenix, responded to this review

Patrick V, We appreciate your kind words about our staff! We take pride in what we do here and it makes our day so much better to hear we have exceeded your expectations for customer service. We encourage you to check back with us next time you are in town as we are making more improvements to the hotel on... More 

Toronto, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for one night as our connecting flight was next day.. Great rooms, clean however we purchased our room with breakfast included which was very disappointing. We got up in the morning ready to have breakfast and go to airport only to find out we had three choices no substitutions even though we would have wanted a cheaper choice,... More 

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John D, Front Office Manager at Crowne Plaza Phoenix, responded to this review

telavivit82, Your time is precious and we want to thank you for spending some of that time reviewing our hotel. I sincerely apologize that our breakfast was not to your standards. We strive everyday to make sure each and every guest starts their day with a plentiful meal. We will take your comments to heart and look at what we... More 

Las Vegas, Nevada
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 13, 2014

3 Day stay, package deal for NASCAR race. Buffet breakfast, nothing special but filled a spot. Many restaurants close by, so food choice isn't a problem. Overall hotel I would give an average. Staff pleasant, and helpful. Indoor and out door pools...

Was this review helpful? Yes 1
John D, Front Office Manager at Crowne Plaza Phoenix, responded to this review

RVT49, We appreciate your kind words about our hotel. It is our mission to create exceptional stays for all guests and it feels as though we may have fallen short. Next time you are in town for NASCAR I encourage you to reach out to us with any comments or concerns. Our front desk employees are always eager to hear... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 26, 2014

After traveling 1500 miles to move to Phoenix, AZ for a 3 month clinical rotation, I chose to stay my first night at what I thought was a safe and nice hotel. It was upsetting to find that my car was broken into at this location and the staff did NOT seem to care and they plainly informed that they... More 

Was this review helpful? Yes 1
Bryan F, General Manager at Crowne Plaza Phoenix, responded to this review

Stacie M, Thank you for taking time out of your day to share you experience while at our hotel. I can certainly understand the frustration and disappointment you feel regarding the events that occurred. Safety and security is one of our top priorities, and this incident will be used as a learning opportunity for our team. I encourage you to... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2014 via mobile

The room door didn't shut quite right and the toilet ran constantly. The carpet was well worn. Beds were small-whi does full beds anymore? Friendly staff at check in. Bartender, Greg, is out of this world.

Was this review helpful? Yes 1
Las Vegas, Nevada
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 23, 2014

I stayed at this hotel for 5 nights while on business in Phoenix. I normally like to stay at the Hilton Pointe Squaw Peak (closer to the office) so I was less than excited to be in this property, especially considering how long I was going to be there. When I first arrived, my GPS could not figure out how... More 

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza Phoenix

Address: 2532 W. Peoria Avenue, Phoenix, AZ 85029
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Phoenix 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Crowne Plaza Phoenix Hotel Phoenix
Phoenix Crowne Plaza
Hotel Style:
#10 Green Hotel in Phoenix
#11 Best Value Hotel in Phoenix
#60 Business Hotel in Phoenix

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