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Crowne Plaza Phoenix

3.5 of 5 2532 W. Peoria Avenue, Phoenix, AZ 85029
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Crowne Plaza Phoenix
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Crowne Plaza Phoenix
Crowne Plaza Phoenix
Crowne Plaza Phoenix
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219 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmonton, Canada
Top Contributor
198 reviews 198 reviews
44 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed 1 week ago

My family and I stayed here for 4 nights when we came down to Phoenix for the President's Day Soccer Tournament. This was one of the designated hotels for the tourney, so we did not have a choice. The location is pretty good, right off the I17 with easy access to the Reach 11 Sports Fields where the tourney was... More 

Was this review helpful? Yes 1
John D, Front Office Manager at Crowne Plaza Phoenix, responded to this review

IzzyEdmonton, We thank you for your thorough review of our hotel. When people take the time to write these reviews we take it to heart and use it for training and learning ways we can improve ourselves. In the coming months we are going to be making some very exciting improvements to the hotel that I feel would address some... More 

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed two nights. After the second night my wife and I had bed bug bites. The manager was very kind, finding us a room at the Marriott for the rest of our stay. But he showed us the complaint portfolio, which was filled with bed bug complaints. The "strange" thing was that not one of them was confirmed by... More 

Was this review helpful? Yes 2
Philadelphi, PA
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My company booked a national meeting here and what a disappointment. The hotel is old, the parking lot is in need of repair - the facility has a feeling of abandonment. Even the entrance is a bit obscure. Other reviewers not the smell of chlorine upon arrival and they are not wrong. The inside pool makes this place attractive for... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear newoman2004, Thank you for taking the time to write us a review regarding your recent business travel. Please accept our sincere apology for the issues you had experienced at check-in and found our hotel dated. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We... More 

Peach Springs, Arizona, Usa
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is an older hotel can you can tell, but it was very nice and big, they offered free hot breakfast in the morning which was good, they rooms were very spacious and comfortable and the most important thing while staying in Phoenix…. The air condition and it was nice in cool in hotel and in my room, it's... More 

Was this review helpful? Yes 1
John D, Front Office Manager at Crowne Plaza Phoenix, responded to this review

Lyndee H, Thank you for your honest review of our hotel. With breakfast being such an important meal, we are glad ours met your expectations, and our new bedding exceeded them. We hope to see you again next time your travels bring you to the Phoenix area. Thankfully, Johnathon Damschroder Guest Services Manager Crowne Plaza Phoenix North More 

Acton, Massachusetts
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was here on business for 3 nights and had a mixed experience. Let me start by saying that the hotel is designed with one of its three pools located in the middle of the hotel atrium. In other words all of the hotel rooms and walkways look down on the pool. It is heavily chlorinated and that smell permeates... More 

Was this review helpful? Yes 2
John D, Front Office Manager at Crowne Plaza Phoenix, responded to this review

ltleeds1, We appreciate your thorough review of our hotel. We are happy to hear that housekeeping was a high point during your stay. Our housekeeping staff works very hard to ensure every guest feels comfortable in their rooms. I am sorry to hear that the room temperature was not consistent for you. I have brought your concerns to our chief... More 

Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have stayed at crown plazas over the years, and have always found them nice. But this location, in all respects, end to end, is a dump. Slow check in, poor housekeeping, dated rooms, the smell of chlorine throughout the entire structure, lots of stuff not working, and pretty much of a joke about bar in the facility. check in... More 

Was this review helpful? Yes 2
John D, Front Office Manager at Crowne Plaza Phoenix, responded to this review

USA2011Hawaii, We love to hear from people who travel with IHG and our beloved Crowne Plaza brand. We do apologize, as it seems your visit with us was not up to the Crowne Plaza Standard. We will take your feedback and use it to better ourselves with what is expected from us. We are starting to undergo improvements wit big... More 

yorkshire
Top Contributor
117 reviews 117 reviews
19 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Spent our first night in Phoenix in this hotel. It was clean and comfortable and the staff were friendly and helpful, however the hotel itself seems to be stuck in the dark ages and is in desperate need of modernisation.

Was this review helpful? Yes 1
John D, Front Office Manager at Crowne Plaza Phoenix, responded to this review

debsido, When people take the time to tell us about their experience, we are eager to listen. I apologize that our hotel did not live up to your expectations as to what a Crowne Plaza is. We are very excited to announce that there are many changes coming to the hotel in the next year. We hope next time you... More 

Santa Cruz, California
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I attended a conference at this hotel recently as well as one year ago. The staff is awesome, meeting any and every need we had. I give it only four stars because the restaurant service is rather slow. This might not be the case when not serving hundreds of people at a conference though. They offer gluten free options of... More 

Was this review helpful? Yes 1
Tuscaloosa, Alabama
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2015

Recently stayed in this hotel for a convention and was very happy with the friendliness of the staff. It's a great little property with access to a local park if you prefer to do your running outside, as well as 2 pools and hot tubs. The restaurant was nice as well, and I absolutely recommend the mac & cheese with... More 

Was this review helpful? Yes 1
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 8, 2015

Staff was nice and location great. light rail across street. Easy commute into downtown. Bar food very good. My room however was never cleaned during my 3 night stay. I told front desk twice. Came back and dirty towels were refolded and placed on counter. Glass cups never cleaned, floor never vacuumed, and trash never emptied. I wondered when the... More 

Was this review helpful? Yes 3
HIEJohnathon, Front Office Manager at Crowne Plaza Phoenix, responded to this review

Brian G, It means a great deal to us that you would take time out of your day to tell us about your experience at our hotel. We are very happy to hear that you enjoyed your time here in Phoenix and that the staff nice. I want to apologize that during your stay, we never cleaned your room to... More 

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Additional Information about Crowne Plaza Phoenix

Address: 2532 W. Peoria Avenue, Phoenix, AZ 85029
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Phoenix 3.5*
Number of rooms: 248
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Also Known As:
Crowne Plaza Phoenix Hotel Phoenix
Phoenix Crowne Plaza
Hotel Style:
#10 Green Hotel in Phoenix

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