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Crowne Plaza Phoenix

#82 of 174 Hotels in Phoenix
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2532 W. Peoria Avenue, Phoenix, AZ 85029
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Crowne Plaza Phoenix
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235 reviews from our community

Traveler rating
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    73
    61
    12
    22
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83
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Show Low, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel room we were assigned was a long walk from the parking lot. There was a closer access door, but it only had stairs and we needed elevator access to better maneuver our luggage and two small children. I was very happy with the staff, who were always kind and friendly. The room was clean and we didn't have... More 

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Tucson, Arizona
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I had another hotel booked for last Wednesday night but then Groupon had a coupon for the Crown Plaza. Nicely adorned lobby; room was immaculate and provided us with everything we needed. Nice touch was a package of good smelling stuff to help in falling asleep - a spray, something to keep by my head while sleeping and a lux... More 

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

The hotel rooms were great. Great personnel. The internet sucks, so if you need it, this isn't the hotel for you. Breakfast is an upgrade. This is actually the first hotel where the pillows don't actually suck. Good overall hotel.

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Longmont, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Easy check-in Pleasant staff Just took a nap by the pool... So far so good! The welcoming we received was on par for what we have come to enjoy when staying at the Plaza! (I think it is ridiculous that tripadvisor.com requires 200 characters in order to leave a review!?!)

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been here for five weeks and I will be here at least four more. I actually waited to give this review so it would be taken seriously. The hotel is always clean and the check in is super easy. My room is always great and very comfortable. I would like to mention a few oeople that I have... More 

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Nulkaba, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This room is probably fine if you are going out during the day as most of the rooms face an inner sunless pool courtyard. We were on the bottom floor and the only glass in the room is a sliding glass door that faces the pool. Guests walk right by, so if you want privacy, you need to keep your... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear Joyce T, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and it is nice to note that you have regarded our courteous staff and the cleanliness of the hotel. However, it is regrettable if the condition of the room type... More 

Hobart, Indiana
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

booked this hotel for three nights for white sox spring training. Only about a 25 minute drive to camelback ranch. Convenient location right off I-17. The room was well made up and comfortable and the balcony was nice in the morning. We were overlooking the outside pool and even though there were teenage baseball teams staying the room kept out... More 

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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

When we booked this hotel for Spring Training and going to a Hockey Game, it was one of the last hotels available. The reviews were mixed and it got me a bit worried. When we arrived, the front of the hotel seemed nice and the main lobby was open and clean. We arrived earlier than check in so they graciously... More 

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North Bay, Canada
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here March 14-16 as part of Prime Sports NASCAR package. Room was clean and quiet, staff were very friendly and the outdoor pool was great (didn't try the indoor pool). Just wish there had been more restaurants/shopping close by as we didn't have a rental vehicle. Would stay here again and will recommend to friends and family.

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Orange County
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our fault, I asked to be near the pool so our kids could have close access. It closes at 10-, it's 9:20 and there's a fun party in the pool with music but my kids are wide awake in their bed. Make sure you ask for a room away from the pool! Good breakfast, $7- buffet. Indoor and outdoor pool.... More 

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