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All 176 Phoenix hotels

Crowne Plaza Phoenix

3.5 of 5 Hotel   |   2532 W. Peoria Avenue, Phoenix, AZ 85029
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Crowne Plaza Phoenix
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61%
Ranked #84 of 176 hotels in Phoenix
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 1 week ago
Mark0076 Clearwater, Florida
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178 people have reviewed this hotel

Traveler rating
    52
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    49
    7
    19
See reviews for
43
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61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Clearwater, Florida
Top Contributor
196 reviews 196 reviews
36 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff at the hotel was very friendly and helpful. The hotel is an older property and could use some updating. I had a club room but there was no refrigerator in it. After calling the front desk, they delivered one to the room. A crowne property should have mini fridges in every room. The room was clean but dated.... More

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Waterloo, Iowa
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 6 nights. Room was comfortable and fairly clean. When walking barefoot in the room then stepping into the shower you could see black in the bottom of the tub. The bed was very comfortable and had plenty of linen and covers along with 4 pillows. The staff was courteous and polite. We had breakfast in the breakfast area... More

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Hampton, Virginia
Top Contributor
96 reviews 96 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived the Crowne Plaza around 11:00 PM after departing from the East Coast. Upon arrival, we learned we had to valet check our car, fortunately the parking is free and you only needed to tip the valet the next morning. Upon entering the hotel and walking to our room we found the hotel to be tired looking. However, we... More

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear snowbliss1, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room layout prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Baldwin Park, California
Contributor
11 reviews 11 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I purchased this hotel via Priceline and got it at a fantastic rate which is a plus since it was cheaper than many of the lower rated hotels. This particular hotel has a indoor pool and spa and a outdoor. Both are quite nice. During our stay we also visited the gym. It was very small and there was absolutely... More

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Mooresville, North Carolina
Top Contributor
56 reviews 56 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed one night and found it to be an older hotel..room smelled musty and restaurant wasn't open. Not what we expected for the way it was rated..good location off I17 and near restaurants..just average but was clean

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear hanson1610, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is really nice to know that you have noticed the cleanliness of our property and found our location accessible. However, we are sincerely sorry to read about your negative experience over the smell of the room. Rest... More

San Diego, California
1 review
1 of 5 stars Reviewed 3 weeks ago

We made reservations to stay here over a weekend on www.ihg.com which is Crown Plaza's website. Do not believe what your printed confirmation and reservation says because it is simply not true. We booked a "Club room" which is supposed to include breakfast and a mini fridge in the room. Check in was easy but the room was less than... More

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Traveler_3469, General Manager at Crowne Plaza Phoenix, responded to this review

Dear Rich P, Thank you for sharing your recent experience at our hotel. We pride ourselves in our guest service, especially making things right if our guests encounter challenges. I am so sorry that we failed to deliver a stay that met your expectations. While I cannot change your experience, I would like the opportunity to restore your faith in... More

Anaheim Hills, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

This hotel has a GREAT location, it's very close to the Interstate (which is HORRIBLE for street noise if you are on the side facing the highway) but great for convenience! The hotel itself appears to be older, but it the rooms have been updated and it's VERY CLEAN! They have an indoor pool (literally in the center of the... More

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear yehwhatevr, We appreciate you leaving a review on your recent stays with us. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are pleased you did enjoy the location of our hotel and the updated cleanliness of our rooms. It is unfortunate the indoor pool... More

Chicago
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

Check in was slow, and I had to wait several minutes while the only person on staff disappeared to make what myst have been numerous copies for another guest. I barely got settled in my room, and had to call the front desk to ask if there was something special I had to do to get the shower to work... More

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Traveler_3469, General Manager at Crowne Plaza Phoenix, responded to this review

Dear downtown_chicago_gal, Thank you for sharing your recent experience at our hotel. I am so sorry that we did not exceed your expectations. You should absolutely expect a relaxing night's sleep when you visit us, and I understand how frustrating the challenges you encountered can be. I would like the opportunity to restore your faith in our hotel and the... More

Ontario
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 8, 2014

We stayed at the Plaza on March 1st. It is in a great location; right off Hwy. 17 and close to many restaurants. The rooms are nicely appointed and modern. We got a great deal on Expedia and was very happy with our stay.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 4, 2014 via mobile

Booked my reservation with the main reservation line(not Priceline, ect..). I was told that upgrading(paying more) to a 'Club Room' we would get a suite with free breakfast, and a few cocktails. The rep also said she put notes in that we needed a playpen for our 11mo old. When I checked in I was told they do not even... More

Was this review helpful? Yes
Traveler_3469, General Manager at Crowne Plaza Phoenix, responded to this review

Dear Gremiliam, Thank you for taking the time to share your recent experience. We strive to provide all guests with a wonderful stay, I am so sorry that we failed to deliver on the promises you received when making your reservation. I understand how frustrating this can be. I would appreciate the opportunity to make this right and help restore... More

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Additional Information about Crowne Plaza Phoenix

Also Known As:
Crowne Plaza Phoenix Hotel Phoenix
Crowne Plaza Phoenix Hotel
Phoenix Crowne Plaza
Address: 2532 W. Peoria Avenue, Phoenix, AZ 85029
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Phoenix 3.5*
Official Description (provided by the hotel):
Crowne Plaza Phoenix has recently completed a multi million dollar renovation on our guest rooms and they look amazing. The Crowne Plaza is easily accessible off Interstate 17 with several dining and shopping options within walking distance. Just 20 minutes from Sky Harbor Airport and 3 miles from the new light rail. Make the Crowne Plaza your hotel of choice when visiting Phoenix. ... more   less 
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