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Crowne Plaza Phoenix

#81 of 175 Hotels in Phoenix
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2532 W. Peoria Avenue, Phoenix, AZ 85029
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Crowne Plaza Phoenix
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242 Reviews from our TripAdvisor Community

Traveler rating
    69
    77
    62
    12
    22
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63
42
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85
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

We had a few days to get out of heat and relax poolside at a local hotel. The IHG Crowne Plaza in north Phoenix fit the bill. The room rate was wonderful and included $20 at Spices restaurant inside hotel. Beds were comfy and A/C cold. I enjoyed getting a tan with a drink delivered from very nice staff. We... More 

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1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

Hotel was clean and staff was extremely friendly and helpful. There is both an indoor and outdoor pool and both have separate jacuzzi's. Our room was very clean. We had a king room and especially liked the fact that the bathroom was separated from the bedroom. In addition to a refrigerator, Keurig coffee, and wifi, we also had a balcony... More 

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Phoenix, Arizona
1 review
4 of 5 stars Reviewed 3 weeks ago

I've stayed here a few times now and really appreciate the location of the hotel, it's amenities, and the people that work here. The rooms are extremely comfortable and the free wi-fi runs at good speed. The pools and fitness center are great to have on hand and are well set up and maintained. The service is awesome! Everyone is... More 

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Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed in a few Crowne Plaza properties and this one had a lot of the things I like about the brand: comfortable mattress and pillows, a nice pool area, and decent dining on site. Yet, my stay here was not entirely satisfactory. My friend and I who travel often are members of the loyalty program and at other Crowne... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear MateoKennedy, Thank you for being an IHG Rewards Club member and for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the pool, mattress and dining. However, we’re sorry we fell below your expectation regarding the club lounge and the poor service provided by... More 

Senior Contributor
44 reviews 44 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I have never stayed in a Crowne Plaza so I did not know what to expect. I came here for a work conference and this hotel is very nice. Parking was convenient and the pool inside was a nice touch. The room was very good.

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 20, 2015 via mobile

I have always had a great stay. The staff is always pleasant and helpful. Evie works the front desk is very helpful. Also the staff in the restauraunt is always cheerful. Brandy and Greg are some of the best bartenders. And Rebecca is very friendly and really good taking your orders and refilling your drinks.

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1 review
4 of 5 stars Reviewed April 19, 2015 via mobile

Customer service has been pretty good, although we ordered food last night to take back to our room (one meal) and it took 40min. If the restaurant doesn't close until 10pm you should keep a cook on until then; one bar tender doubling as a cook equals very hungry married couple exhausted from their drive from Tucson staying up much... More 

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Show Low, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 12, 2015

The hotel room we were assigned was a long walk from the parking lot. There was a closer access door, but it only had stairs and we needed elevator access to better maneuver our luggage and two small children. I was very happy with the staff, who were always kind and friendly. The room was clean and we didn't have... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear Em M, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodation to all of our guest. We are delighted to read that despite the ambiance and view of the pool from your room which was a let down, you were still able to have a nice stay. We apologize... More 

Tucson, Arizona
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2015

I had another hotel booked for last Wednesday night but then Groupon had a coupon for the Crown Plaza. Nicely adorned lobby; room was immaculate and provided us with everything we needed. Nice touch was a package of good smelling stuff to help in falling asleep - a spray, something to keep by my head while sleeping and a lux... More 

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1 review
3 of 5 stars Reviewed April 10, 2015 via mobile

The hotel rooms were great. Great personnel. The internet sucks, so if you need it, this isn't the hotel for you. Breakfast is an upgrade. This is actually the first hotel where the pillows don't actually suck. Good overall hotel.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear Briding, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. I am more than happy that you had a great experience in out property and enjoyed our cozy beds and that you commented us positively on our nice rooms and the level of service provided. However, please accept my apologies that you... More 

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