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Crowne Plaza Phoenix

#83 of 174 Hotels in Phoenix
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2532 W. Peoria Avenue, Phoenix, AZ 85029
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Crowne Plaza Phoenix
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229 reviews from our community

Traveler rating
    65
    72
    58
    12
    22
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60
39
21
79
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hobart, Indiana
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

booked this hotel for three nights for white sox spring training. Only about a 25 minute drive to camelback ranch. Convenient location right off I-17. The room was well made up and comfortable and the balcony was nice in the morning. We were overlooking the outside pool and even though there were teenage baseball teams staying the room kept out... More 

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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 4 days ago NEW

When we booked this hotel for Spring Training and going to a Hockey Game, it was one of the last hotels available. The reviews were mixed and it got me a bit worried. When we arrived, the front of the hotel seemed nice and the main lobby was open and clean. We arrived earlier than check in so they graciously... More 

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North Bay, Canada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here March 14-16 as part of Prime Sports NASCAR package. Room was clean and quiet, staff were very friendly and the outdoor pool was great (didn't try the indoor pool). Just wish there had been more restaurants/shopping close by as we didn't have a rental vehicle. Would stay here again and will recommend to friends and family.

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Orange County
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Our fault, I asked to be near the pool so our kids could have close access. It closes at 10-, it's 9:20 and there's a fun party in the pool with music but my kids are wide awake in their bed. Make sure you ask for a room away from the pool! Good breakfast, $7- buffet. Indoor and outdoor pool.... More 

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Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here two nights as part of our NASCAR package...worried a little because some of reviews were negative but honestly, we were more than happy with our package and stay at this facility. Our room was very clean, beds and pillows were extremely comfortable, bathroom was sterile and roomy. Bonus points for real glasses and coffee cups, no plastic... More 

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Canada
1 review
4 of 5 stars Reviewed 1 week ago

Clean rooms, quiet, close to Black Canyon Highway, easy to get around Phoenix area, helpful staff, indoor and outdoor pools and hot tubs. In room refrigerators, free parking, In-hotel restaurant and other restaurants in close driving distance

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Fort Worth, Texas
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was comfortable and we slept well. The front desk staff were friendly and our check in was prompt. There are, however, certain expectations of a hotel - at any price point - that are simply a standard of doing business, and were not met during our stay. We were in town for vacation and, after being gone all... More 

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Cantley, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I have been fortunate to have stayed at the Crowne Plaza in the past. The group that I have here for training are all "Type A' opinionated individuals. Of this group I have not heard any complaints. From check in to check out the staff are extremely freindly and accomodating. Any issues that arose during the multi-weeks we were at... More 

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Cleveland, Ohio
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was OK but not overly nice and friendly. Front desk clerk was not very nice when we checked in and later that day when trying to talk with him he acted like we were bothering him. Room was good but no refrigerator and the pool was cool and the area was NOT kept up at all. Maintenance personnel... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear Alfred B, Thank you for your feedback regarding your recent visit at our hotel. I humbly extend an apology for the unsatisfactory service you received from the front desk staff. Rest assured that your comments will be looked into and take actions accordingly. Despite your disappointment I do hope you will return to stay with us again at some... More 

Laveen, Arizona
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you stay at this hotel, make sure you stay in a room not facing the freeway. I could not sleep with loud motorcycles and cars going by at all hours. Upon entering room for the first time it was very humid and took about an hour for the A/C to dry the room out. Room itself is very inviting... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Phoenix, responded to this review

Dear Joaquin G, Thank you for your recent stay and for taking the time to write a review. While we are pleased to read that you found our beds comfortable, it is regrettable that the air conditioning system and noise challenges was a let down. Please accept our sincere apologies for the inconvenience these may have caused. As a valued... More 

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