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The Clarendon Hotel and Spa

4.0 of 5 401 West Clarendon Avenue, Phoenix, AZ 85013
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The Clarendon Hotel and Spa
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The Clarendon Hotel and Spa
The Clarendon Hotel and Spa
The Clarendon Hotel and Spa
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780 reviews from our community

Traveler rating
    468
    181
    68
    35
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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    (265)
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    (219)
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    (142)
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    (154)
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There are newer reviews for The Clarendon Hotel and Spa
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Tucson
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2012

From the big, Covered parking, parking lot; to the airport style luggage carriers, the funky exterior, we knew we lucked on to a great place! Entering the hotel, it was lively and we were greeted and checked in painlessly, with the elevator close by. The rooms surround the pool, which was clean and fun with a LARGE hot tub called... More 

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Ben B, Owner at The Clarendon Hotel and Spa, responded to this review

Thank you so much for your review - I really do appreciate it when people have a great time at The Clarendon. I hope that you'll return soon! Sincerely, Ben Bethel Owner/General Manager The Clarendon Hotel More 

Naples, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 17, 2012

I used to be a big fan of this hotel but, following my most recent visit, think it has become a cynical rip-off. One draw of this "urban retreat" has been its appeal to patronize local ownership and a place that had some real local color. This quality has been eclipsed by inattentive service (nobody at the front desk for... More 

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Ben B, Owner at The Clarendon Hotel and Spa, responded to this review

I'm glad to hear that you were a fan of the hotel, but I'm saddened to hear that we've fallen out of favor. I bought the hotel to create something that the community would be proud of, and not to make guests feel like they've been ripped off at all. In the past few years, we've improved practically everything about... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 14, 2012

An extremely pushy salesman, undermining my knowledge. I work in a sales call center so I know someone is trying to sell me.... I do it all day. But what this gentleman didn't realize is that you have to gauge a customers interest by feeling them out. Instead of gauging where I was as a customer, he proceeded to tell... More 

Was this review helpful? Yes 1
Ben B, Owner at The Clarendon Hotel and Spa, responded to this review

Thank you so much for your review... in all fairness, we do use an outside call center to handle our reservations calls so that we can focus more time and energy to providing great service to our guests who are in-house at the moment. Most hotels do this, so I hope you don't gauge the experience of The Clarendon by... More 

Miami
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 8, 2012 via mobile

This hotel charge " $20 Resort fee " per night! at the check in; that incluid internet, pool, parking and you can chose 1 snack per day from a list of snaks they have at the front desk 50cents snacks, and incluid locals calls and the pool towels ah! and the gym is incluid! It is The same size that... More 

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Ben B, Owner at The Clarendon Hotel and Spa, responded to this review

Leslie - I'd like to clarify a few things for you... 1) The resort fee includes much, much more than internet, pool, parking, local calls and 1 snack per day! It is not a hidden fee as you state - it's mentioned on every site out there, in big bold print, and it includes the following: * covered parking (other... More 

Top Contributor
75 reviews 75 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 2, 2012 via mobile

From the minute I walked in the front door I felt I belonged. The staff at the front desk was friendly, warm, helpful, and solicitous of my needs. They made suggestions on where to eat, what to see, and even Wednesday night entertainment. The view from the roof top is awesome, especially as the sun is setting. The pool area... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 1, 2012

The pool was always packed, which is fine by me. I hate to see hotel pools go to waste. The onsite restaurant/bar is pretty good, a little overpriced, but that's what you get for a hotel restaurant. Its an independent hotel chain, and the staff was friendly. However, their concierge services weren't really all that helpful.

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Washington DC
Reviewer
3 reviews 3 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 30, 2012

Agree with all other reviewers -- great location, amazing food, hip hotel. But I want to add that it's kid friendly too. I was just there with my 5 year old daughter and she enjoyed the pool, the flamenco dancers and the snacks. Great small independent hotel. So glad we stayed here instead of a chain hotel; much more personality... More 

Was this review helpful? Yes 2
Polson
Contributor
16 reviews 16 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 29, 2012

We found the Clarendon during a New Years stay 2011-12. The pool was terrific, friendly guests & lots of lounging options. Was it beat up or worn? Let me say this: YOU try staying out in the Phoenix sun for more than one season and not look a little worse for it!! Re: wifi, I had no trouble. There were... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2012

I tend to visit more frequently when on business meeting colleagues for lunch at the amazing restaurant. I do love to stay there just to relax. Nice beds, friendly staff who always remember the regulars, but also treat first timers with the same friendly demeanor. I have become quite fond of the otter pops so much I've tried to find... More 

Was this review helpful? Yes 1
Miami, Florida
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 26, 2012

The Clarendon is just a fantastic property. The crowd are diverse, hip urbanites and the decor is very artsy-'70s. We will absolutely be back to this property and loved the little amenities, such as late-night snacks and a hot tub that seemed longer than a football field. Fun decor that brings retro design into 2012. The restaurant and lobby bar... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Light rail(8)
  • Gallo Blanco(7)
  • Very nice(6)
  • Bottled water(4)
  • Friendly and helpful(4)
  • Front desk staff(3)
  • Rooftop deck(3)
  • Great Place(3)
  • Flat screen TV(3)

Additional Information about The Clarendon Hotel and Spa

Address: 401 West Clarendon Avenue, Phoenix, AZ 85013
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Clarendon Hotel and Spa 4*
Number of rooms: 105
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Also Known As:
Clarendon Hotel Phoenix
Hotel Style:
#4 Spa Hotel in Phoenix
#5 Luxury Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#33 Family Hotel in Phoenix
#54 Business Hotel in Phoenix

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