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The Clarendon Hotel - Phoenix's Urban Retreat

3.5 of 5
401 West Clarendon Avenue, Phoenix, AZ 85013
Hotel amenities
Ranked #29 of 177 hotels in Phoenix
4.0 of 5 stars 442 Reviews
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442 reviews from our community

What travelers say about this hotel
  • Pool area(18)
  • Rooftop bar(12)
  • Roof top(12)
  • Very nice(10)
  • Gallo Blanco(9)
  • Great Place(6)
  • Flat screen TV(6)
  • Front desk staff(6)
  • Mexican food(6)
  • First nights(5)
Traveler rating
    221
    114
    42
    28
    37
Only show reviews for Family (42) | Couples (138) | Business (138)
Date Rating
KEMP527
Reno, Nevada
Contributor
19 reviews
14 helpful votes
2 of 5 stars Reviewed February 20, 2012 NEW

We booked the Clarendon for 3 nights, with the plan to stay a 4th if it was okay. Unfortunately, it just didn't measure up to our expectations. The positives: comfortable bed and a really cool hotel concept. The restaurant was so good, though I can't tell how associated it is with the hotel (We were told we couldn't charge food... More

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NRS21
Indianapolis
Reviewer
4 reviews
4 of 5 stars Reviewed February 20, 2012 NEW

I recently stayed here for business and will be doing so again this week. It's well-located to get to Sky Harbor and other parts of metro Phoenix, and having a decent restaurant is a big draw for me. I did not get a chance to use the pool although it looks very nice, and overall it was pretty quiet. The... More

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Connie I
Tucson
1 review
5 of 5 stars Reviewed February 18, 2012 NEW

From the big, Covered parking, parking lot; to the airport style luggage carriers, the funky exterior, we knew we lucked on to a great place! Entering the hotel, it was lively and we were greeted and checked in painlessly, with the elevator close by. The rooms surround the pool, which was clean and fun with a LARGE hot tub called... More

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Ben Bethel, Owner at The Clarendon Hotel - Phoenix's Urban Retreat, responded to this review
February 20, 2012

Thank you so much for your review - I really do appreciate it when people have a great time at The Clarendon. I hope that you'll return soon! Sincerely, Ben Bethel Owner/General Manager The Clarendon Hotel More

DLNaples
Naples, Florida
2 reviews
14 helpful votes
2 of 5 stars Reviewed February 17, 2012 NEW

I used to be a big fan of this hotel but, following my most recent visit, think it has become a cynical rip-off. One draw of this "urban retreat" has been its appeal to patronize local ownership and a place that had some real local color. This quality has been eclipsed by inattentive service (nobody at the front desk for... More

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Ben Bethel, Owner at The Clarendon Hotel - Phoenix's Urban Retreat, responded to this review
February 17, 2012

I'm glad to hear that you were a fan of the hotel, but I'm saddened to hear that we've fallen out of favor. I bought the hotel to create something that the community would be proud of, and not to make guests feel like they've been ripped off at all. In the past few years, we've improved practically everything about... More

blah b
Los Angeles, California
1 review
1 of 5 stars Reviewed February 14, 2012

An extremely pushy salesman, undermining my knowledge. I work in a sales call center so I know someone is trying to sell me.... I do it all day. But what this gentleman didn't realize is that you have to gauge a customers interest by feeling them out. Instead of gauging where I was as a customer, he proceeded to tell... More

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Ben Bethel, Owner at The Clarendon Hotel - Phoenix's Urban Retreat, responded to this review
February 16, 2012

Thank you so much for your review... in all fairness, we do use an outside call center to handle our reservations calls so that we can focus more time and energy to providing great service to our guests who are in-house at the moment. Most hotels do this, so I hope you don't gauge the experience of The Clarendon by... More

LESMEX
Miami
Contributor
16 reviews
5 helpful votes
3 of 5 stars Reviewed February 8, 2012

This hotel charge " $20 Resort fee " per night! at the check in; that incluid internet, pool, parking and you can chose 1 snack per day from a list of snaks they have at the front desk 50cents snacks, and incluid locals calls and the pool towels ah! and the gym is incluid! It is The same size that... More

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Ben Bethel, Owner at The Clarendon Hotel - Phoenix's Urban Retreat, responded to this review
February 9, 2012

Leslie - I'd like to clarify a few things for you... 1) The resort fee includes much, much more than internet, pool, parking, local calls and 1 snack per day! It is not a hidden fee as you state - it's mentioned on every site out there, in big bold print, and it includes the following: * covered parking (other... More

Gingerop
Senior Reviewer
7 reviews
1 helpful vote
5 of 5 stars Reviewed February 2, 2012
1
person found this review helpful

From the minute I walked in the front door I felt I belonged. The staff at the front desk was friendly, warm, helpful, and solicitous of my needs. They made suggestions on where to eat, what to see, and even Wednesday night entertainment. The view from the roof top is awesome, especially as the sun is setting. The pool area... More

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G W
Saint Louis, Missouri
Contributor
18 reviews
2 helpful votes
4 of 5 stars Reviewed February 1, 2012

The pool was always packed, which is fine by me. I hate to see hotel pools go to waste. The onsite restaurant/bar is pretty good, a little overpriced, but that's what you get for a hotel restaurant. Its an independent hotel chain, and the staff was friendly. However, their concierge services weren't really all that helpful. More

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qwertyuiop19
Washington DC
2 reviews
20 helpful votes
4 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

Agree with all other reviewers -- great location, amazing food, hip hotel. But I want to add that it's kid friendly too. I was just there with my 5 year old daughter and she enjoyed the pool, the flamenco dancers and the snacks. Great small independent hotel. So glad we stayed here instead of a chain hotel; much more personality... More

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Margaret K
Polson, Montana
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed January 29, 2012
1
person found this review helpful

We found the Clarendon during a New Years stay 2011-12. The pool was terrific, friendly guests & lots of lounging options. Was it beat up or worn? Let me say this: YOU try staying out in the Phoenix sun for more than one season and not look a little worse for it!! Re: wifi, I had no trouble. There were... More

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The Clarendon Hotel - Phoenix's Urban Retreat Also Known As

  • Clarendon Hotel Phoenix
Address: 401 West Clarendon Avenue, Phoenix, AZ 85013

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The Clarendon Hotel - Phoenix's Urban Retreat
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