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All 176 Phoenix hotels

TownePlace Suites Phoenix North

2.5 of 5 Hotel   |   9425 North Black Canyon Freeway, Phoenix, AZ 85021 (North Mountain)
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83%
Ranked #45 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Jason C Chicago, IL
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61 people have reviewed this hotel

Traveler rating
    21
    29
    9
    2
    0
See reviews for
15
10
8
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Chicago, IL
Top Contributor
66 reviews 66 reviews
66 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my first time staying in a Towneplace Suites property, I have always been a Homewood Suites kind of a guy. This visit I decided to give this Marriott's affordable long term stay brand a try, and I wasn't disappointed. There are minor differences when you compare with Marriott's upper scale long term stay property, Residence Inn, but you... More

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Cornville, Arizona
Top Contributor
89 reviews 89 reviews
35 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had stayed for the first time at a Towneplace Suites in Sierra Vista the night before, and liked it so much I tried this location the next day, and I was not disappointed. This property is a little more dated, but my room seemed up to date and well equipped, very clean and fresh. My only complaint is that... More

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TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear BongoColo, Thank you for your review. It is always our goal to impress all of our guests, and from the sounds of it we achieved that during your stay at the TownePlace Suites Phoenix North. We will actually be starting a renovation soon and hope that you can come back and see us when it is completed! Warm regards,... More

Santa Teresa, New Mexico, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We ended up staying here due to an incident which caused us to lose our room at the hotel next door. They were great about the situation and sent us here. First off the staff was welcoming and so friendly. Our check in was quick and easy. When we got to our room, we were so impressed. We stayed in... More

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TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear April C, Thank you for taking the time to let others know about your stay at the TownePlace Suites Phoenix North. We love hearing from our guests, and we're so glad that we were able to impress you! We hope to see you back soon. Warm thanks, Dominick C. General Manager More

San Diego, California
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here as a centralized and cheaper location from Peoria during Spring Training. Although staff is extremely nice, I wouldn't stay here again. Note that this hotel is in the same parking lot as the SpringHill Suites (also part of the Marriott line). Pros: complete kitchen with full size fridge. two TVs Very nice staff breakfast included (inc eggs,... More

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TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Mokey1971, Thank you for your review of the TownePlace Suites Phoenix North. I'm so happy you enjoyed our friendly staff, complimentary breakfast and location. I'm sorry to hear that the layout of our hotel and towels were not to your liking. You will be happy to know that we are beginning a complete remodel to our hotel in April.... More

Raleigh, NC
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel several times and have been very pleased with its cleanliness, and great staff. It is a nice new facility that has a very homey feel to it. The rooms are spacious and well kept. Great cleaning staff. Had several special requests of the front desk staff and all were taken care of. My favorite... More

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TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Graeme N, Thank you for taking the time to let others know about your stay. I'm so glad to hear that you were pleased with our staff and cleanliness of the hotel. I'm also glad that you are able to take advantage of our great walking trails. We look forward to your next visit. Kind regards, Dominick C. General... More

Mount Vernon, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

This Hotel and their staff went above and beyond to make our stay in Phoenix a great one. I recommend this Hotel for it's cleanliness, friendliness, accommodations and location is great. If we return you can bet we will be staying there.

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TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Rod D, Thank you for your kind review! We are so happy that you enjoyed our accommodations and staff. We hope to see you again the next time you are in the area. Kind thanks, Dominick C. General Manager More

Vero Beach, Florida
1 review
5 of 5 stars Reviewed January 29, 2014

Stayed December 17, 18 with son's high recommendation. All staff was consistently polite, helpful, friendly at all times, great accommodations, very clean and comfortable, suite complete, well priced, close to highway access . First visit in Phoenix, left with a warm feeling and will stay there again if we ever return to this great city. Kudos to the management of... More

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TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Elizabeth579, Thank you for your wonderful review of the TownePlace Suites Phoenix. I'm glad to hear that you had a clean and comfortable stay. Please come back and see us on your next trip to Phoenix. Kind thanks, Dominick C. More

2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 21, 2014

My husband and I stayed in this hotel for 3 months in a row while waiting for our residential visas, and I have to say, it was much better than we expected. And if we ever come to Phoenix for another long stay we would definitely stay in TownePlace suites again. The staff is super friendly. They know every resident,... More

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TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Fatima K, Wow! Thank you so much for such a kind and wonderful review of the TownePlace Suites Phoenix Metrocenter Mall. I shared your comments with my staff and we were blown away. Hopefully you will find a reason to get back to Phoenix! Kind thanks, Dominick C. General Manager More

1 review
5 of 5 stars Reviewed January 3, 2014

In a world where bad news travels faster than good news, I thought of leave a review of my stay. Perfect location, easy highway access, great dining and shopping in the area. The staff was very polite and sweet, the facility is beautiful, very clean and updated, the whole building is smoke free which is greatly appreciated. Pets are welcome.... More

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TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear VegasJasonAndBri, Thank you so much for spreading the good news! I'm happy to hear that you enjoyed your stay at the TownePlace Suites Phoenix Metrocenter Mall. I'm also glad that you found my staff polite and sweet. Please come back and see us on your next trip to the area. Warm thanks, Dominick C. General Manager More

Phoenix, Arizona
Contributor
13 reviews 13 reviews
7 hotel reviews
2 of 5 stars Reviewed October 30, 2013

Want to give a better rating because there were several great points but the lack of consistency in service blows it for this place. Some staff members are over the top friendly and helpful while others just don't have it. That said, the rooms are clean, comfortable and convenient. The kitchen is fully set up with everything we needed and... More

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TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Valdomx, Thank you for your review of our hotel. I'm so terribly sorry that you had a less than perfect stay with us. Guest satisfaction is extremely important to us, which is why I am reviewing your comments with my entire staff to ensure that future guests do not encounter the same issues. If you have any additional comments... More

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Additional Information about TownePlace Suites Phoenix North

Also Known As:
Towneplace Suites Phoenix Metrocenter Mall Hotel
Towneplace Suites Phoenix Metrocenter Mall Hotel Phoenix
Towneplace Suites Phoenix
Address: 9425 North Black Canyon Freeway, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#45 Top resorts Hotel in Phoenix
#55 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Phoenix North 2.5*
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