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TownePlace Suites Phoenix North

#20 of 174 Hotels in Phoenix
Certificate of Excellence
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9425 North Black Canyon Freeway, Phoenix, AZ 85021
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TownePlace Suites Phoenix North
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TownePlace Suites Phoenix North
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90 reviews from our community

Traveler rating
    42
    35
    9
    2
    2
See reviews for
25
12
10
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kissimmee, Florida
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here recently while in town for a family wedding and reunion. We were pleasantly surprised. Rooms were clean and although not large, everything was placed well. Room has a small kitchen, complete with full size refrigerator and apartment stove. Living area has a pull out couch, nice desk area. Our room was overlooking pool deck. Pool isn't large... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Really enjoyed our stay. Check in and out was quick and easy. Staff was outstanding. 2 Br suite had the extra room that we enjoyed. Nice laundry facilities. Area was well kept. Felt secure in big city with night security on duty. Centrally located in city. Would stay here again.

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Modesto, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I am a Marriott Gold Elite member and I have to say that I value good solid customer service. I stay at this property because it gives me a feeling of home which is very important to me. The staff is very Nice and wecolming starting off with "Deb" that serves the Breakfast in the morning and is overwelmingly a... More 

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Phoenix, Arizona
1 review
1 of 5 stars Reviewed 4 weeks ago

I am a Marriott Platinum member as well as a Hilton Diamond member. I travel extensively for my job and as much as I travel, I have come to expect that I will not always have a top notch experience. It's just part of being a road warrior so to speak. I travel to Phoenix every month for work and... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Long1220, Thank you for you review of the TownePlace Suites Phoenix North. Please accept my sincerest apologies for the negative experience you had at our hotel. I assure you that this is not typical for our guests. I do apologize that your issues were not dealt with immediately. After speaking with my staff it seem that there was a... More 

Vail, Arizona
Top Contributor
65 reviews 65 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'm a Marriott platinum and rarely hand out five stars to any property. Not because I'm all that ridiculously picky, but because five stars should really be reserved for those special properties that excel above most all the others. Marriott is no stranger to my reviews -- they have some great places to stay, as well as some crummy ones... More 

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Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2015

spent a few days here during spring break 2015. We are a family of four - 2 adults and 2 boys aged 7 and 10. Stayed in a two bedroom suite. Well located close to highway. Fry's Market close by is good for groceries. Clean, excellent service, friendly staff. Basic but good breakfast buffet - especially enjoyed the waffle maker.... More 

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Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 21, 2015 via mobile

Wife and I stayed here last week and really enjoyed our two night stay. The room was large with nearly full size fridg and cooktop which we used one night as they supply all cookware and dishes! We found the hotel very quiet- no airplane noise at all. Breakfast had good selection, I didn't care for their coffee but that... More 

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2015

The Towne Place Suites is a great place to stay for business trips and offers a very good breakfast variety with your room rate. The free wifi was definitely a plus. The staff is friendly and courteous. The driveway entrance is dimly lit and could use better signage since it sits on a frontage road and if you miss it,... More 

Was this review helpful? Yes 1
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2015

BEST MARRIOTT CUSTOMER SERVICE EVER!!! I was in town for the Super Bowl and stayed at this Marriott property. I've never received a hand signed letter waiting for me in my room before. Very nice touch! General Manager Dominick Cano and staff were amazingly friendly and very helpful to accommodate me. Very clean property and rooms. Good free breakfast. Super... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Brandon M, Thank you for your five star review! I'm so glad that your stay here at the TownePlace Suites Phoenix North was enjoyable! We hope that if you are ever back in Phoenix you will remember us. Kind thanks, Dominick C. General Manager More 

Flagstaff, Arizona
Top Contributor
397 reviews 397 reviews
92 hotel reviews
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed February 2, 2015

Right off I-17 across from MetroCenter mall, this extended-stay hotel sits back behind the SpringHill Suites so it's quiet. Spacious room and bath with fluffy white towels. Ample free parking, free wi-fi, and the friendliest staff you will ever meet. They went out of their way to learn my name and make sure I was happy with my room. I'd... More 

Was this review helpful? Yes 2
TMIHospitality, Manager at TownePlace Suites Phoenix North, responded to this review

Dear CleopatraBunny, Thank you for your five star review of the TownePlace Suites Phoenix North. It is always our goal to impress our guests, and I'm so glad to hear that my staff succeeded. We hope to see you again the next time you are in the area. Sincere thanks, Dominick C. General Manager More 

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