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All 174 Phoenix hotels

Red Roof Inn Phoenix West

2.0 of 5 Motel   |   5215 West Willetta, Phoenix, AZ 85043
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Red Roof Inn Phoenix West
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74%
Ranked #63 of 174 hotels in Phoenix
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
S M
  • Overview
  • Reviews (135)
  • Photos (8)
  • Amenities
  • Q&A
  • Room tips (18)
  • Location
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135 people have reviewed this hotel

Traveler rating
    48
    50
    29
    3
    5
See reviews for
22
34
25
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Spent one night for a concert nearby. Staff was VERY friendly and accommodating. Ordered extra pillows and had them up to our room with in minutes! Clean quiet rooms. Everything worked and we really enjoyed our stay. Special thanks to Silvia at the front desk for making our stay more welcoming. We liked it so much, we booked 2 more... More

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

WOW, I am so happy to hear that we won you over! I believe I have an awesome staff and YOU just verified it. I think you are talking about Selina at my front desk as she told me she booked someone for another concert. It does not matter if the concert is at AkChin, U.S. Airways or Jobing.com our... More

Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived around 9pm, not in the best of neighborhood. Front doors lock after dark. Check-in was fast, staff was nice and professional. Room appeared clean, once you get settled you notice the lack of cleanliness. Questionable white stain on bed skirt, hair on the bed. Sink had soap scum, fortunately the bathtub was clean. Wi-fi was good, when it worked.... More

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I would like to thank you for bringing these issues to my attention. I wish I would have had this information back in March when you stayed with us so I could have addressed it with the housekeepers at that time. I know I am speaking for all Red Roof Inn managers when I say, please let us know while... More

Coalville, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had three nights here in Phoenix at Red Roof Inn Phoenix West. The staff were all very cheerful and helpful, the room was good and very spacious with a huge bed. Aircon, TV, tea and coffee all good. The only slight bad point for me was that I found the pillows to be very uncomfortable, but that is just... More

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

It is always a pleasure to hear we have exceeded your expectations. My staff is awesome! They love what they do and it obviously shines through to our guest. I am glad you found the room and amenities to your liking, the coffee is especially good and we do hear this often from out guest. . I really appreciate you... More

Phoenix, Arizona
Top Contributor
60 reviews 60 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here during a family outing to see a concert. The location is great, just off the Interstate and near fast food restaurants. There were 2 adults and two children in a room with 2 beds. The room space was a bit cramped, but for the price and a one night stay, not too bad. When we checked in the... More

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I am so pleased to hear you had a great stay while at our Inn. Our location is great for all sporting events and concerts as we are just minutes away from most venues. We do have 2 suites that have two rooms one with a king bed and then the other side would have a sleeper sofa or you... More

San Diego, California
Contributor
15 reviews 15 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was looking for a cheap place to stay after driving to Phoenix from San Diego and I figured that Red Roof Inn seemed pretty decent for $70 for a night so I decided to book on Trip Advisor. While I was checking in I decided to use the women's restroom downstairs in the lobby and I couldn't believe that... More

Was this review helpful? Yes 1
bobbishaw, Manager at Red Roof Inn Phoenix West, responded to this review

I would like to apologize for the stay at my hotel not being to your standards. You are correct, in February when you stayed we were updating our lobby bathrooms and had just put a new frame around the mirror. Since we are open 24/7 when we make updates, paint or remodel sometimes we are forced to show projects in... More

Sydney
1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

I have stayed at this Red Roof Inn 3 times in a 4 month period. Each time, the Inn has been clean, comfortable and very affordable. But what has really impressed me the most is the staff who are friendly, efficient and professional. During 2 of my visits (from Australia) I have experienced problems where I needed assistance contacting airports... More

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

We appreciate you taking the time to review our property and are happy to hear you will be staying with us moving forward. I do believe I have an outstanding staff, they all love what they do and it shows. I was pleased to hear that Selina went beyond your expectations during your previous stays, it is our pleasure to... More

West Palm Beach, Florida
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 25, 2014

Stayed here during a family road trip. The location is near the highway and near some local dining as well as drug stores. This is one of the nicer hotels/ motels in the immediate area. On arrival the staff was extremely welcoming and hospitable and was for the remainder of the trip. The staff especially "Kim" were the gem of... More

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

We are so pleased that you had a great stay at our hotel! I agree my staff is AWESOME and Kim is truly the best at what she does. It is our goal to make every guest feel comfortable during their stay. Our location is great and makes traveling anywhere in the Phoenix area a breeze. I will share this... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 22, 2014 via mobile

My family and I tried to stay here last night before our trip to Anaheim California. My girlfriend booked the hotel room, which she's 20, and by "corporate policy" you have to be 21. I said that I was over 21 and they refused to let me book it because EVERYONE HAS TO BE 21! My mother also tried and... More

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I am very sorry for the misunderstanding that happened at the front desk. Our check in age is 21 however with an adult present we should have been able to accommodate you. I do apologize that my front desk GSR did not find away to make this happen. My hope is that you will give us another opportunity to show... More

Liverpool, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 31, 2014

I stayed at the red roof inn as a solo traveller my room was massive, bed was huge and so comfy, room was lovely and clean,cable TV,only problem it took me awhile to get to the hotel from the bus stop.. had to walk 30 mins in 106 degree heat isnt good, but cant fault the hotel its amazing, staff... More

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

You must have been staying in our Superior King room. The bed is huge and with the new Serta Mattress and upgraded linens there is no doubt you will have a great nights sleep. The weather is getting hot, so I hope you found time to enjoy our pool area. I do appreciate you taking the time to share your... More

el paso
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 28, 2014

This hotel was perfect for our purpose in Phoenix area. The hotel was clean, staff was great and the location was easy get to. Right off I-10 and easy access to 101 and I-17. Mc Donalds within walking distance and pizza places close for delivery.

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

We appreciate you taking the time to review our property. Thank you for pointing out how great our location is, we are very lucky to be so centrally located and have access to all the major highways. I will share your comments about the staff with them, as they do try hard to give each guest the best stay possible.... More

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Additional Information about Red Roof Inn Phoenix West

Address: 5215 West Willetta, Phoenix, AZ 85043
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Phoenix West 2*
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Also Known As:
Red Roof Inn Phoenix West Hotel Phoenix
Phoenix Red Roof Inn

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#5 Best Value Hotel in Phoenix
Hotel Class
Number of rooms
133

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