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Red Roof Inn Phoenix West

#66 of 174 Hotels in Phoenix
Certificate of Excellence
5215 West Willetta, Phoenix, AZ 85043
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Red Roof Inn Phoenix West
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Red Roof Inn Phoenix West
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179 reviews from our community

Traveler rating
    65
    68
    32
    7
    7
See reviews for
37
39
30
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I'm a traveler, I visit hotels across the country, Dallas, Shari and the management here are very friendly and helpful. Three rates and rooms are the best value. Visit for yourself. You will come back. Comfort. Close to the I-10. Thanks, I'll be back.

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

We are so very happy that we exceeded your expectations. We do enjoying giving our guest a clean room at an affordable rate. I hope you were able to enjoy our heated pool during your stay. I really appreciate you taking the time to review our property for all the other travelers out there. We hope you will stay with... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I picked Red Roof Inn because of it's appearance. It was the cleanest and nicest hotel in the area. I arrived on 4-7-15 and planned on staying 2 night's. Well one thing led to another, and I ended up extending my stay until 4-16-15. From day one, the whole staff made me feel welcome and comfortable. Cindy, Shari, Dallas, Amanda,... More 

Was this review helpful? Yes
bobbishaw, Manager at Red Roof Inn Phoenix West, responded to this review

Thank you, for taking the time out to write a review for the staff and I. I have shared this response with my staff and they wanted to thank you as well. Glad to see our hard work is noticed. We strive to make our guests comfortable with their stay at Red Roof Inn. We are looking forward to seeing... More 

Saint Thomas, Canada
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Wow this place looks ok from the outside but it is very filthy in the rooms. We ended up getting our room free when I showed the manager the photos I took of the room. We are done trying to stay at Red Roof Inn's as we get burned every time.

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I am extremely sorry for the issues you encountered during your stay. As you can see from the other reviews of our property this is not normal for us and I am sincerely sorry. I would like to invite you back to the property the next time you are in our area so we can serve you better and show... More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here twice last month and both times it was great. Our room was clean and recently remodeled. Front Desk was great. No problem with noise. Bathroom was clean. No complaints, will be staying here again next year during Spring Training. The neighborhood surrounding the hotel is not the best, but the hotel does have someone patrolling the parking... More 

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bobbishaw, Manager at Red Roof Inn Phoenix West, responded to this review

Thank you for taking time to write a really nice review to let everyone know about your stay at our property. My staff strive to make the hotel friendly, clean, and comfortable for our guests. We appreciate your staying with us every year and look forward to seeing you next year. More 

Auburn, Washington, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

nice hotel, price was right, no refrigerator or micro wave -- must have them at the higher prices, pool not so great!!,, easy fast food restaurants , and some good local food,, great gas prices!!! not very far off freeway!!!

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I appreciate you reviewing our property for the other travelers out there. Yes we do have micro-fridges in some of our rooms they are just a slightly more but they also have irons and boards, coffee makers and blow dryers. We are in a great area and are easy to get to. I am very happy you enjoyed your stay. More 

Denver, Colorado
Contributor
18 reviews 18 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

my biggest complaint was that the rooms although are all "smoke free " now, have definitely been smoked in a lot at one point and was adverse to my health even though I don't have any allergies or anything. no amenities at all.Pay a little more and go to the red lion hotel. In Scottsdale.

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

We appreciate you staying with us and taking the time to review our property. Yes, we are 100% non smoking and I am very sorry that someone smoked in the room you were in. We do find this occasionally but those rooms are always put out of order and completely cleaned. We are an economy hotel so our amenities our... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We stayed for two nights while visiting a sick relative. Two of our family members just drive in from Missouri were exhausted and their reservation was at another motel which they found to be very substandard. When my husband and I checked in we found that Cindy at the front desk was friendly and efficient. We thought our room was... More 

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Well I am very happy to hear you made it through our black out! It does not happen very often and we were just thankful it did not happen in the heat of our summer. Thank you so very much for your review and the awesome review of Cindy. I was pleased to hear she made you feel at home... More 

Hacienda Heights, California
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Better than I expected very clean, nice staff, pool was great my only con is that surrounding area not the greatest but would stay here again if I was in the area perfect spot to stay for spring training close to freeway and ball parks

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Thank you for writing a review of our property. We are perfectly located for just about anything/anywhere you need to go in the Phoenix area, especially Spring Training! We do try to give each guest a clean comfortable room with exceptional customer service and it sounds like we did just that during your stay. We so hope you will come... More 

San Diego, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights during Spring Training. The hotel is clean and the staff is friendly. The only problem we had is there was NO hot water one evening after a long day of hiking. The desk person said baseball players used all the hot water. Instead she should have looked into the problem, we didn't have hot water... More 

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Yes you are so correct we were without water from 10:30p.m. to 1:30p.m. I guess the good news here was it was during the night hours and was back up before most people woke up. I am so sorry that it did affect your stay. We have also corrected the TV issue, since we do not partake in Daylight Savings... More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Excellent staff at this hotel, as I arrived early there was not a room ready but they happily looked after my bags while I went for a look around Phoenix. The decor is probably not the most up to date but it was very clean. Would definitely stay here again if I was in town. The only thing stopping me... More 

Was this review helpful? Yes
bobbishaw, Manager at Red Roof Inn Phoenix West, responded to this review

Thank you for your review. Our goal is to provide great customer service to our guest thank you again and please on your next stay with us, take some time out to enjoy our swimming pool. More 

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