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Red Roof Inn Phoenix West

2.0 of 5 5215 West Willetta, Phoenix, AZ 85043
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Certificate of Excellence 2014
Red Roof Inn Phoenix West
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Red Roof Inn Phoenix West
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161 reviews from our community

Traveler rating
    60
    61
    31
    4
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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STRASBURG
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars NEW via mobile

We only needed a bed for a few hours to catch a early flight. The room more than met our needs. The front desk (Shari) was super friendly and extremely helpful even though she was slam packed busy. We needed a cab and she recommended lemon cab, they were extremely friendly and our fare was quite a bit cheaper than... More 

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Great observation on the doors, we do keep the second set of doors open during the day to help with that issue. We are very sorry for any inconvenience this caused you. I am pleased Shari took such great care of you and was able to get you a cab with a reasonable rate! You are so right she is... More 

Arizona
Top Contributor
69 reviews 69 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

While working in Phoenix staying at Red Roof Monday-Friday. It's not in the best of areas, but great value for a clean room. Not too many great places to eat nearby though. The front desk clerks are not overly friendly but are accommodating and get their job done.

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Thank you for staying with us and for taking the time to review our property. You mentioned that there are not too many places to eat around us. We do have seven fast food as well as two dine in restaurants on this exit. Three exits west of us in a one mile stretch we have most of the chain... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Not for this hotel. Even if rating for hotels.com is not great, I trust this web. This motel is old and low maintenance motel. Furniture are out dated. Carpet is also not clean. Hotel entrance road are wow.... it will be ok for $60 one night sleep but not for family and business trip purpose.

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I am very sorry you did not have a pleasant stay with us. I have talked to my front desk staff and no one recalls you mentioning anything during your stay or at check out. I am surprised about the carpets being dirty as we had them professionally cleaned the last week of January. Again I am sincerely sorry that... More 

Madison, Wisconsin
Top Contributor
57 reviews 57 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Dallas, she was really good at her job, handling a busy check-in time gracefully. The motel itself is dated, but remains a very good value. Towels, iron and board, all amenities were as expected. I can recommend this Red Roof Inn for value based overnights.

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I am very pleased that you enjoyed your stay and want to thank you for taking the time to review our property for all the other travelers out there. Dallas is wonderful, she is the same person you experienced everyday she works. We do have a Superior King room that does have the coffee maker, iron and ironing board and... More 

Manchester, United Kingdom
Contributor
17 reviews 17 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A good spot for an over night stay. It's close to the interstate without it being too noisy. Received a pleasant welcome from the staff on reception, however found some others to be a little "off" - could have been just one of those days. The rooms were "just OK". The room had a flat screen tv, and plug outlets... More 

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Thank you for taking time to review our property. I am glad you enjoyed the flat screen TV in your room along with the coffee maker and micro-fridge you can't go wrong We are just north of I-10 but as you mentioned just far enough off that it does not become a noise nuisance. We do have safes in all... More 

Indianapolis
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I would have to say this is a very nuce property. What made this stand out was your front desk personnel. Dallas is great. No exaggeration. If she wasn't, I wouldn't mention her. Pleasant young lady. Gave information, directions with a grin (smile). Also, the young lady from the northwest I believe, checked me out the next morning. They were... More 

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I am so exciting and pleased reading your review. Dallas is the newest member to our front desk staff and she is awesome. I get compliments on my front desk staff frequently, it never gets old hearing that the guest were made to feel welcome and at home. We have a great location, as you mentioned you can get anywhere... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

Stood in reception for 50mins waiting to check in, only 4 people in front of me girl at reception was dealing with a customer who was waiting for fax and was taking up most of her time making phone calls making her speak to person on other end of phone. Also problem with carpets being wet in rooms she was... More 

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

First let me apologize for the wait at check in. I am sincerely sorry this happened, since then we have started preparing for arrivals on first shift and have also put another front desk person on the desk during busy days. I do thank you for bringing this to my attention and giving me the opportunity to make some adjustments.... More 

Senior Contributor
47 reviews 47 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 25, 2015

Located next to I-10, which was convenient as we only had a stop over in phoenix. I would like to mention the people in the reception. My son was somewhat cocky, when we arrieved and asked "What's up!" and got a quick answer, he didn't understand. He repeated and got the same answer - "Chicken butt". We had met Dallas.... More 

Was this review helpful? Yes 2
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

That's our Dallas, she loves people and does her best to make all guest feel as if the are home while they are here. Our location is great for travelers as you can get on and off the I-10 without issue morning or night. I appreciate you letting us know about your experience here and we look forward to your... More 

Jersey City, New Jersey
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 22, 2015

I was only in Phoenix for one night, and staying at the Red Roof Inn (Phoenix West) was terrific for the price. I paid through Expedia.com, check in was extremely easy. The room location was on the first floor near the entrance, however, it was not very noisy after 11pm. It was easy to get to from the highway &... More 

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Thank you so much for such a detailed review of our property and the area we are in. I know the other travelers will appreciate it too. Our location is perfect as you mentioned to get anywhere in the Phoenix area within minutes. I agree we do have a lot of variety for food within a few miles of our... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2015

My daughter had been med flighted to phoenix .so we stayed 4 days here .the staff was awesome from the general manager , asst gm , front desk, and housekeeping.they treated us like we were part of they're family.the rooms were great .clean and remodeled. locationwas close to freeway. I had a great experience here will recommend to all

Was this review helpful? Yes
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I appreciate you taking the time to write a review of our property. It was our pleasure to take care of you and your family while you were here. We love taking care of our guest and try to give every guest that feeling you had of being part of our family. We certainly hope to see you when your... More 

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Additional Information about Red Roof Inn Phoenix West

Address: 5215 West Willetta, Phoenix, AZ 85043
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Phoenix West 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Red Roof Inn Phoenix West Hotel Phoenix
Phoenix Red Roof Inn
Hotel Style:
#4 Best Value Hotel in Phoenix
#33 Family Hotel in Phoenix

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