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All 174 Phoenix hotels

Red Roof Inn Phoenix West

2.0 of 5 Motel   |   5215 West Willetta, Phoenix, AZ 85043
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74%
Ranked #61 of 174 Hotels in Phoenix
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
DesertCardinal Phoenix, Arizona
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140 reviews from our community

Traveler rating
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    29
    3
    5
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24
34
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Phoenix, Arizona
1 review
5 of 5 stars Reviewed 2 days ago NEW

Recently because of heavy rainfall and an old AC unit that decided to quit on us we were forced to make lodging arrangements at The Red Roof Inn - Phoenix West in Phoenix, Arizona. We called a different hotel first and were told by the front desk there when we mentioned about thinking of going to their competitor ---Red Roof... More

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Raleigh, North Carolina
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am on the road 80% of my life. I stay in Phoenix when I can and I have spent a few nights here and I think the place is great. I have had many interactions with the staff and management, even the pool lady, and found them all to be very friendly and helpful.

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Welcome to our family! I am so very pleased to hear that you have found your "home away from home" here with us. I do have a great staff, from the front desk to housekeeping and maintenance they all work hard for every guest to ensure their stay is the best it can be. We have so many "regulars" that... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This was our refuge after a long day on the road from California to Texas we were turned away by another hotel due to state fire codes and the size of our party so when I came here I expected the same treatment but the manager that night and the sweet woman just ending her shift said oh sweetie we... More

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Next time bring the aunts and uncles too! We have no problems accommodating large families, either in adjoining rooms or one of our suites, (which have adjoining rooms to them too!) My staff as a can do attitude and will always make the effort to help travelers with their needs. Now that you know we have a room for everyone... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2014

The room was nice and accurate to the pictures showed, the stay was very comfortable, clean and tidy. The neighborhood might not be the best but we did not have any complain. Also there were different restaurant options nearby, I would definetely stay again!

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Thank you for noticing our pictures! Our location is great, although we are in an older neighborhood we are located between all the major sporting venues and have most of the major chain restaurants nearby. No matter what you are here for, sports, state fair or NASCAR racing you can't beat our location. We hope that you will stay with... More

1 review
5 of 5 stars Reviewed August 7, 2014

I have stayed at this hotel several times and every time it was a relaxing stay, Even though my group was probably the loudest in the lobby at times but the staff was always smiling and not rude about me having fun at my hotel stay and for that I will always come back. The rooms are always clean and... More

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Thank you so much for taking time to write a review of our property. You mentioned Selina in your review and we agree she is very helpful and always has a smile on her face. I am sure your group was not the loudest we have ever had and even if it was that's ok we love our groups! We... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Spent one night for a concert nearby. Staff was VERY friendly and accommodating. Ordered extra pillows and had them up to our room with in minutes! Clean quiet rooms. Everything worked and we really enjoyed our stay. Special thanks to Silvia at the front desk for making our stay more welcoming. We liked it so much, we booked 2 more... More

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

WOW, I am so happy to hear that we won you over! I believe I have an awesome staff and YOU just verified it. I think you are talking about Selina at my front desk as she told me she booked someone for another concert. It does not matter if the concert is at AkChin, U.S. Airways or Jobing.com our... More

Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 24, 2014

Arrived around 9pm, not in the best of neighborhood. Front doors lock after dark. Check-in was fast, staff was nice and professional. Room appeared clean, once you get settled you notice the lack of cleanliness. Questionable white stain on bed skirt, hair on the bed. Sink had soap scum, fortunately the bathtub was clean. Wi-fi was good, when it worked.... More

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I would like to thank you for bringing these issues to my attention. I wish I would have had this information back in March when you stayed with us so I could have addressed it with the housekeepers at that time. I know I am speaking for all Red Roof Inn managers when I say, please let us know while... More

Coalville, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 20, 2014

I had three nights here in Phoenix at Red Roof Inn Phoenix West. The staff were all very cheerful and helpful, the room was good and very spacious with a huge bed. Aircon, TV, tea and coffee all good. The only slight bad point for me was that I found the pillows to be very uncomfortable, but that is just... More

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

It is always a pleasure to hear we have exceeded your expectations. My staff is awesome! They love what they do and it obviously shines through to our guest. I am glad you found the room and amenities to your liking, the coffee is especially good and we do hear this often from out guest. . I really appreciate you... More

Phoenix, Arizona
Top Contributor
70 reviews 70 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 15, 2014

Stayed here during a family outing to see a concert. The location is great, just off the Interstate and near fast food restaurants. There were 2 adults and two children in a room with 2 beds. The room space was a bit cramped, but for the price and a one night stay, not too bad. When we checked in the... More

Was this review helpful? Yes 1
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I am so pleased to hear you had a great stay while at our Inn. Our location is great for all sporting events and concerts as we are just minutes away from most venues. We do have 2 suites that have two rooms one with a king bed and then the other side would have a sleeper sofa or you... More

San Diego, California
Contributor
19 reviews 19 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed June 27, 2014

I was looking for a cheap place to stay after driving to Phoenix from San Diego and I figured that Red Roof Inn seemed pretty decent for $70 for a night so I decided to book on Trip Advisor. While I was checking in I decided to use the women's restroom downstairs in the lobby and I couldn't believe that... More

Was this review helpful? Yes 1
bobbishaw, Manager at Red Roof Inn Phoenix West, responded to this review

I would like to apologize for the stay at my hotel not being to your standards. You are correct, in February when you stayed we were updating our lobby bathrooms and had just put a new frame around the mirror. Since we are open 24/7 when we make updates, paint or remodel sometimes we are forced to show projects in... More

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Additional Information about Red Roof Inn Phoenix West

Address: 5215 West Willetta, Phoenix, AZ 85043
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Phoenix West 2*
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Also Known As:
Red Roof Inn Phoenix West Hotel Phoenix
Phoenix Red Roof Inn

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