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Red Roof Inn Phoenix West

#69 of 174 Hotels in Phoenix
Certificate of Excellence
5215 West Willetta, Phoenix, AZ 85043
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Red Roof Inn Phoenix West
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Red Roof Inn Phoenix West
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171 reviews from our community

Traveler rating
    60
    67
    32
    6
    6
See reviews for
35
38
27
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hacienda Heights, California
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Better than I expected very clean, nice staff, pool was great my only con is that surrounding area not the greatest but would stay here again if I was in the area perfect spot to stay for spring training close to freeway and ball parks

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San Diego, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for 4 nights during Spring Training. The hotel is clean and the staff is friendly. The only problem we had is there was NO hot water one evening after a long day of hiking. The desk person said baseball players used all the hot water. Instead she should have looked into the problem, we didn't have hot water... More 

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Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Excellent staff at this hotel, as I arrived early there was not a room ready but they happily looked after my bags while I went for a look around Phoenix. The decor is probably not the most up to date but it was very clean. Would definitely stay here again if I was in town. The only thing stopping me... More 

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bobbishaw, Manager at Red Roof Inn Phoenix West, responded to this review

Thank you for your review. Our goal is to provide great customer service to our guest thank you again and please on your next stay with us, take some time out to enjoy our swimming pool. More 

Arvada, Colorado
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

We reserved two rooms the weekend of Superbowl and my husband ended up with a medical emergency and we were unable to go. They refused to refund us the rooms and when we contacted the corporate office we were told if they could resell the rooms they would refund us. We called the hotel Friday night to verify they sold... More 

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2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Staff friendly and helpful. Room clean,comfortable,easy access to room,parking, freeway. WiFi and tv worked good. Grandson played baseball in Avondale price at this Inn more economical and had what we needed.

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I couldn't be happier reading your review. I am very excited to know we exceeded your expectations. I believe I have an awesome staff and our amenities are as good if not better than most. Our location is great for anywhere you need to be in the Phoenix area. I hope when you need lodging again in Phoenix you will... More 

Tooele, Utah
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here over the weekend while we went to the Nascar race. The price was right, centrally located, safe neighborhood, and clean. No breakfast though....the night prior we stayed at a much, much more expensive hotel but we got the same amenities from this hotel as the expensive one.

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

I am happy to hear that you found our hotel to be comparable to a much more expensive hotel but at a better price! We do try to show guest that our customer service and amenities are as good if not better than most of the higher priced hotels. With our new Serta mattress and gourmet coffee you can't go... More 

Cedarburg, Wisconsin
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was a great value in a great location. We came to Phoenix for spring training and this hotel is just down the road from Maryvale. The room was clean and smelled fresh. Restaurants are just a short drive away. An excellent Mexican restaurant is just across the street.

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Awesome! I am very happy you found our location to be so well suited for you during your stay. We are very close to several of the Spring Training Facilities and we enjoy all our baseball fans. We do hear that we a great value for what you get and I am certainly happy you found that to be true... More 

Saint Georges, Canada
Top Contributor
83 reviews 83 reviews
37 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for one night as we were picking up people at the Phoenix airport. Close to the highway, clean and friendly reception. If you want fast food for dinner, you may walk to the restaurant otherwise, you have to use your car in very heavy Phoenix traffic. Over all, this hotel was a good experience for... More 

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

We appreciate you taking the time to write a review of our property. Our location is great for just about anything or anywhere you need to be in the Phoenix area. It sounds like you discovered one of the many restaurants we have on our exit and just three miles west of us we have a much larger selection of... More 

Fresno, California
Top Contributor
74 reviews 74 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is the first Red Roof I've stayed at and it'll probably be the last. No refrigerator or microwave, no facial tissue, no breakfast, filthy stained hallway rugs, graffiti in the filthy elevators that were something out of American Horror Story. And to make matters worse, there was a bright security light right outside the window and the blinds were... More 

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bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

Thank you for taking time to review our property. I am sorry you did not have a pleasant stay. You are correct we do not offer breakfast but we do offer coffee and tea all day and there are plenty of options for breakfast on this exit. We do have rooms with micro-fridges, coffee makers, irons/ironing boards and blow dryers... More 

Erie, Pennsylvania
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This place was fine for a one night stay until my dad pulled the comforter back and found an open condom wrapper. The front desk said they could change the sheets or give us a new room, my dad was fine with a sheet change. A lady from the front desk came up and as she was changing the sheets... More 

Was this review helpful? Yes 3
bobbishaw, General Manager at Red Roof Inn Phoenix West, responded to this review

We appreciate you taking the time to share your experience with us. I cannot apologize enough for the issue you had in your room. I too agree it is an isolated incident but it does not excuse it. I was happy to hear that Dallas was able to get you moved to a Deluxe Double and help you to settle... More 

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