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All 174 Phoenix hotels

Candlewood Suites Phoenix

2.0 of 5 Hotel   |   11411 N Black Canyon Highway, Phoenix, AZ 85029
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Ranked #50 of 174 Hotels in Phoenix
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Jason C Chicago, IL
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88 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, IL
Top Contributor
76 reviews 76 reviews
76 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

I haven't been in a Candlewood suites by IHG for over a decade, these days I usually stay at Homewood Suites by Hilton or Townplace Suites by Marriott. I am surprised by quality of this property at the given price point. Everything is spanking new, and the staff is really friendly. Candlewood Suites Phoenix in Black Canyon Hwy sure gives... More

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

THANK YOU JASON! This is a tremendous compliment and our entire Candlewood team can not thank you enough for taking the time to acknowledge your stay with us. We certainly hope to see you back next time you are in the Phoenix area. More

Illinois
1 review
4 of 5 stars Reviewed 1 week ago

This was our first stay at Candlewood Suites. We were first impressed with the price. Secondly, the staff was courteous and helpful. Thirdly, the room was clean with kitchenette and comfortable bed! We were impressed and will definately stay again!

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello happyandpleased, We are thrilled to read your review of our hotel here in Phoenix and thank you for taking the time to leave us your thoughts about your experience. Hope to have you back with us in the future. More

Senior Contributor
34 reviews 34 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a queen suite for 3 nights at this property and were not disappointed. The room was updated -- with the exception of a big ugly recliner in the room that has seen better days. Staff was frienldy enough. Breakfast is not included however they have a "cupboard" where you can purchase convenience-store types of food, and they also... More

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Thank you for the terrific review clwilk! I am certain this detailed review of our hotel will help others in selecting our hotel in the future. We do apologize for the condition of the chair, this is due to a manufacturing fault and we are currently working on replacement chairs for all our guest suites. Next time you visit us... More

Santiago Metropolitan Region, Chile
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was big, and the bathroom too. Very clean and very confortable. Has a great kittchen, with refrigerator, microwave, and all that I needed for a week. Had a nice TV and was really quite. The staff at the front desk is great, very helpful and friendly, Susanna gave all the information and help that I was needing. Is... More

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello AnaRiffo, Big thank yous for leaving out hotel and Susanna such a raving review! Our entire team loves to hear that our guests are enjoying all the amenities that make a Candlewood Suites the best place to stay. We certainly hope to see you back again in the future. More

Providence, Rhode Island
Top Contributor
82 reviews 82 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel offers a decent size room and bathroom, refrigerator, microwave, dishes, pots, pans, etc. There is plenty of desk top/counterspace. It is very clean. Unfortunately, the 800 number for the chain gave me 3 bits of incorrect information. They said the hotel was nearly sold out (causing me to make a quick decision), when in fact it was far... More

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Ron S., Thank you very much for taking the time to leave us such a great review. I apologize for the miscommunication you received about our property. You directions noted will be very helpful for future guests. It does get a little tricky being off of the frontage road. Sure hope to see you back again in the future... More

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff at this hotel is terrific. Very pleasant, easy to talk to and always willing to help. That's the good... And a few other things too. The room I was in, had a great deal of table/desk space which was very helpful. I was able to use my computer, and spread out some stat sheets quite easily. It was... More

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Hankdoneitthisway, Thank you for taking the time to leave our hotel such and extensive review. It is wonderful to know that you enjoyed our team and that they all went above and beyond for you. It is also nice to know that you enjoyed the size of the room and had plently of workspace. As for the bad, we... More

Canberra, Australia
Top Contributor
193 reviews 193 reviews
39 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a 1 bedroom suite so had some room. It felt like the owners had done a cheap upgrade. Aspects of the room were very dated. AC was noisy. Hotel was hot & stuffy. Free laundry was a bonus. Limited breakfast can be purchased. Staff were friendly & helpful. I would probably stay somewhere else if I return to... More

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Jocelyn C., Thank you for taking the time to leave our hotel and our team a review. I apologize that our hotel did not exceed your expectations. Our goal as a hotel and a team is 100% guest satisfaction. I do hope that you did let the front desk staff know about your AC so that it was addressed... More

Saint Paul, Minnesota
Top Contributor
63 reviews 63 reviews
36 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed October 15, 2014

The location of this Candlewood Suites Hotel is right off of I-17 so you can see it from the highway. GPS units can steer you wrong. Exit on #208 going North and stay in the right hand service road and you will be right there. I'm a fan of Candlewood Suits to begin with because of the type of room... More

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello jwkrengel, Our entire team thanks you for your kind review and also mentioning the exit information. It is a bit tricky with the frontage roads, I'm certain your review will assist others in the future. We love to hear that our guests are enjoying our spacious rooms and the amenties Candlewood Suites offers. If your travels bring you back... More

Williston, North Dakota
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 20, 2014

These individuals that work at this hotel are kind, warm heated, offer to help at all times. They are truly a wonderful bunch from The manager to the staff. If you want a warm friendly clean place to stay this is it.right off the freeway, easily accessible and well worth the price!

Was this review helpful? Yes 1
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Oilfieldgirl, Thank you for taking the extra time to acknowledge our hotel and the team. We certainly hope that if the future keeps you in the area or brings you back that you will again stay with us. More

Atlanta, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 19, 2014

The front desk staff was very accommodating. The hotel seems to be ideal for longer stays. They offer a huge array of DVD movies free to check out cause every room has a player, complimentary washer and dryers usage and you can "borrow" kitchen stuff. The hotel itself is older but the room furniture is modern so you barely notice... More

Was this review helpful? Yes 1
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Sweetttea33, Thank you for taking the time to leave our hotel this great review. Our team is happy to hear that you were able to enjoy the amenities that make us unique such as the DVD's, guest laundry and our Lending Locker. We hope you choose us again next time you are in the Phoenix area. More

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Additional Information about Candlewood Suites Phoenix

Address: 11411 N Black Canyon Highway, Phoenix, AZ 85029
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Phoenix 2*
Number of rooms: 98
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Also Known As:
Candlewood Suites Phoenix Hotel Phoenix
Candlewood Phoenix
Phoenix Candlewood Suites

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