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Candlewood Suites Phoenix

2.0 of 5 11411 N Black Canyon Highway, Phoenix, AZ 85029
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Certificate of Excellence 2014
Candlewood Suites Phoenix
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Candlewood Suites Phoenix
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90 reviews from our community

Traveler rating
    37
    39
    9
    2
    3
See reviews for
14
31
11
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

This was our first stay at Candlewood suites. We were impressed with the service we received from Tyler at check-in. He allowed us to check in early, due to a faulty water heater at home. Property, as well as the room were impressively clean. Price was great for the ammenities. Would stay again. Wish hotel offered rooms with king size... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello DougieFresh1020, Thank you for this amazing review and for taking the time to leave it on TripAdvisor for us. Tyler is one of our best, nice to have him recognized here in your comments. We hope to see you back again in the future but under better circumstances, no home emergency. Happy Holidays. More 

Santa Barbara
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel over a dozen times. Most of my visits to Phoenix are a week or longer. Candlewood Suites is the only hotel I consider. The rooms and grounds are always impeccable. The room is extremely quiet. The full kitchen and large living area is a huge plus. I am able to set up my office... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello and THANK YOU Dawn B, Our team is grateful for your wonderful and detailed 5 star review. This review will certainly assist many other travelers when looking for a place to stay while in the Phoenix. Your repeat business and loyalty to our company means a great deal to all of us. We look forward to seeing you again... More 

Chicago, IL
Top Contributor
76 reviews 76 reviews
76 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I haven't been in a Candlewood suites by IHG for over a decade, these days I usually stay at Homewood Suites by Hilton or Townplace Suites by Marriott. I am surprised by quality of this property at the given price point. Everything is spanking new, and the staff is really friendly. Candlewood Suites Phoenix in Black Canyon Hwy sure gives... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

THANK YOU JASON! This is a tremendous compliment and our entire Candlewood team can not thank you enough for taking the time to acknowledge your stay with us. We certainly hope to see you back next time you are in the Phoenix area. More 

Illinois
1 review
4 of 5 stars Reviewed November 15, 2014

This was our first stay at Candlewood Suites. We were first impressed with the price. Secondly, the staff was courteous and helpful. Thirdly, the room was clean with kitchenette and comfortable bed! We were impressed and will definately stay again!

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello happyandpleased, We are thrilled to read your review of our hotel here in Phoenix and thank you for taking the time to leave us your thoughts about your experience. Hope to have you back with us in the future. More 

Senior Contributor
34 reviews 34 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 13, 2014

We booked a queen suite for 3 nights at this property and were not disappointed. The room was updated -- with the exception of a big ugly recliner in the room that has seen better days. Staff was frienldy enough. Breakfast is not included however they have a "cupboard" where you can purchase convenience-store types of food, and they also... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Thank you for the terrific review clwilk! I am certain this detailed review of our hotel will help others in selecting our hotel in the future. We do apologize for the condition of the chair, this is due to a manufacturing fault and we are currently working on replacement chairs for all our guest suites. Next time you visit us... More 

Santiago Metropolitan Region, Chile
1 review
5 of 5 stars Reviewed November 9, 2014

The room was big, and the bathroom too. Very clean and very confortable. Has a great kittchen, with refrigerator, microwave, and all that I needed for a week. Had a nice TV and was really quite. The staff at the front desk is great, very helpful and friendly, Susanna gave all the information and help that I was needing. Is... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello AnaRiffo, Big thank yous for leaving out hotel and Susanna such a raving review! Our entire team loves to hear that our guests are enjoying all the amenities that make a Candlewood Suites the best place to stay. We certainly hope to see you back again in the future. More 

Providence, Rhode Island
Top Contributor
86 reviews 86 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 3, 2014

The hotel offers a decent size room and bathroom, refrigerator, microwave, dishes, pots, pans, etc. There is plenty of desk top/counterspace. It is very clean. Unfortunately, the 800 number for the chain gave me 3 bits of incorrect information. They said the hotel was nearly sold out (causing me to make a quick decision), when in fact it was far... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Ron S., Thank you very much for taking the time to leave us such a great review. I apologize for the miscommunication you received about our property. You directions noted will be very helpful for future guests. It does get a little tricky being off of the frontage road. Sure hope to see you back again in the future... More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 3, 2014

The staff at this hotel is terrific. Very pleasant, easy to talk to and always willing to help. That's the good... And a few other things too. The room I was in, had a great deal of table/desk space which was very helpful. I was able to use my computer, and spread out some stat sheets quite easily. It was... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Hankdoneitthisway, Thank you for taking the time to leave our hotel such and extensive review. It is wonderful to know that you enjoyed our team and that they all went above and beyond for you. It is also nice to know that you enjoyed the size of the room and had plently of workspace. As for the bad, we... More 

Canberra, Australia
Top Contributor
194 reviews 194 reviews
39 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 1, 2014

We had a 1 bedroom suite so had some room. It felt like the owners had done a cheap upgrade. Aspects of the room were very dated. AC was noisy. Hotel was hot & stuffy. Free laundry was a bonus. Limited breakfast can be purchased. Staff were friendly & helpful. I would probably stay somewhere else if I return to... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Jocelyn C., Thank you for taking the time to leave our hotel and our team a review. I apologize that our hotel did not exceed your expectations. Our goal as a hotel and a team is 100% guest satisfaction. I do hope that you did let the front desk staff know about your AC so that it was addressed... More 

Saint Paul, Minnesota
Top Contributor
63 reviews 63 reviews
36 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed October 15, 2014

The location of this Candlewood Suites Hotel is right off of I-17 so you can see it from the highway. GPS units can steer you wrong. Exit on #208 going North and stay in the right hand service road and you will be right there. I'm a fan of Candlewood Suits to begin with because of the type of room... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello jwkrengel, Our entire team thanks you for your kind review and also mentioning the exit information. It is a bit tricky with the frontage roads, I'm certain your review will assist others in the future. We love to hear that our guests are enjoying our spacious rooms and the amenties Candlewood Suites offers. If your travels bring you back... More 

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Additional Information about Candlewood Suites Phoenix

Address: 11411 N Black Canyon Highway, Phoenix, AZ 85029
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Phoenix 2*
Number of rooms: 98
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Also Known As:
Candlewood Suites Phoenix Hotel Phoenix
Candlewood Phoenix
Phoenix Candlewood Suites
Hotel Style:
#8 Best Value Hotel in Phoenix
#24 Business Hotel in Phoenix

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