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Candlewood Suites Phoenix

#36 of 174 Hotels in Phoenix
Certificate of Excellence
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11411 N Black Canyon Highway, Phoenix, AZ 85029
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Candlewood Suites Phoenix
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Candlewood Suites Phoenix
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94 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were in Phoenix for 10 days to attend a wedding and stayed here so we could cut costs of dining out every day. Rooms are clean and comfortable -- with microwave, stove top range, toaster, full-size fridge, dishwasher, pots and pans. Amenities include pool with spa, gas grills for cookouts, workout room, an honor-system "cupboard" where you can grab... More 

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Glen Ellyn, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 5, 2015

We and friend couples stayed for 5 days during a recent vacation and found the place excellent for us. The rooms were spacious and the small kitchens helped a lot. There were exercise facility, swimming pool, washer/dryer all included. Free hi-fi was also nice. You can rent DVD and cooking appliances. It is very close to highway. The front staff... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Shin N., Our team loves to hear that you enjoyed your stay with us. Great to know you were able to relax and spend time at the pool and BBQ area with your friends. Hope to see you back next time you are in the Phoenix area. More 

Boulder City, Nevada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2015

My fiancé and I took a trip from Boulder City, NV to Phoenix, AZ for his daughters 16th birthday. We had booked a room at a neighboring chain close to the Candlewood Suites Hotel that we had stayed at the year before. The neighboring chain had changed ownership and had turned into a complete slum. We stayed the night, but... More 

Was this review helpful? Yes 2
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Lorraine D, Thank you for taking the time to leave our hotel this wonderful review. We are sorry to hear of the circumstances that brought you to us but are certainly grateful that you found our hotel and that we exceeded your expectations. Our entire team looks forward to having you back next time you are in the city... More 

Tucson, Arizona
Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 29, 2014

First, a little background as to why my boyfriend and I chose this hotel over the numerous options available. My boyfriend and I are in the military, stationed Lompoc, California and Tuscon, Arizona respectively. We live close enough to each to go on weekend trips together and meet in the middle but too far away to visit each other without... More 

Was this review helpful? Yes 3
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Sarah A, Where do we begin to thank you for this wonderful and detailed review of our Candlewood Suites Phoenix? Your detailed review of not only all the amenities that make our hotel and Candlewood Suites special as well as the area information mentioned will assist so many TripAdvisor travelers coming to our hotel in the future. Not many... More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 15, 2014

This was our first stay at Candlewood suites. We were impressed with the service we received from Tyler at check-in. He allowed us to check in early, due to a faulty water heater at home. Property, as well as the room were impressively clean. Price was great for the ammenities. Would stay again. Wish hotel offered rooms with king size... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello DougieFresh1020, Thank you for this amazing review and for taking the time to leave it on TripAdvisor for us. Tyler is one of our best, nice to have him recognized here in your comments. We hope to see you back again in the future but under better circumstances, no home emergency. Happy Holidays. More 

Santa Barbara
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2014

I have stayed at this hotel over a dozen times. Most of my visits to Phoenix are a week or longer. Candlewood Suites is the only hotel I consider. The rooms and grounds are always impeccable. The room is extremely quiet. The full kitchen and large living area is a huge plus. I am able to set up my office... More 

Was this review helpful? Yes 1
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello and THANK YOU Dawn B, Our team is grateful for your wonderful and detailed 5 star review. This review will certainly assist many other travelers when looking for a place to stay while in the Phoenix. Your repeat business and loyalty to our company means a great deal to all of us. We look forward to seeing you again... More 

Chicago, IL
Top Contributor
77 reviews 77 reviews
77 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 19, 2014

I haven't been in a Candlewood suites by IHG for over a decade, these days I usually stay at Homewood Suites by Hilton or Townplace Suites by Marriott. I am surprised by quality of this property at the given price point. Everything is spanking new, and the staff is really friendly. Candlewood Suites Phoenix in Black Canyon Hwy sure gives... More 

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

THANK YOU JASON! This is a tremendous compliment and our entire Candlewood team can not thank you enough for taking the time to acknowledge your stay with us. We certainly hope to see you back next time you are in the Phoenix area. More 

Illinois
1 review
4 of 5 stars Reviewed November 15, 2014

This was our first stay at Candlewood Suites. We were first impressed with the price. Secondly, the staff was courteous and helpful. Thirdly, the room was clean with kitchenette and comfortable bed! We were impressed and will definately stay again!

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello happyandpleased, We are thrilled to read your review of our hotel here in Phoenix and thank you for taking the time to leave us your thoughts about your experience. Hope to have you back with us in the future. More 

Senior Contributor
41 reviews 41 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 13, 2014

We booked a queen suite for 3 nights at this property and were not disappointed. The room was updated -- with the exception of a big ugly recliner in the room that has seen better days. Staff was frienldy enough. Breakfast is not included however they have a "cupboard" where you can purchase convenience-store types of food, and they also... More 

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Thank you for the terrific review clwilk! I am certain this detailed review of our hotel will help others in selecting our hotel in the future. We do apologize for the condition of the chair, this is due to a manufacturing fault and we are currently working on replacement chairs for all our guest suites. Next time you visit us... More 

Santiago Metropolitan Region, Chile
1 review
5 of 5 stars Reviewed November 9, 2014

The room was big, and the bathroom too. Very clean and very confortable. Has a great kittchen, with refrigerator, microwave, and all that I needed for a week. Had a nice TV and was really quite. The staff at the front desk is great, very helpful and friendly, Susanna gave all the information and help that I was needing. Is... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello AnaRiffo, Big thank yous for leaving out hotel and Susanna such a raving review! Our entire team loves to hear that our guests are enjoying all the amenities that make a Candlewood Suites the best place to stay. We certainly hope to see you back again in the future. More 

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