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Candlewood Suites Phoenix

#38 of 175 Hotels in Phoenix
Certificate of Excellence
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11411 N Black Canyon Highway, Phoenix, AZ 85029
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Candlewood Suites Phoenix
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Candlewood Suites Phoenix
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96 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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CHARLES CITY
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent two nights. Nice to have some room to move around, and kick back after flying and an outing in Tucson, before heading for a week-long stay in Cottonwood. Very nicely stocked so we could quickly. Fix our own breakfast before being off for sightseeing. Would stay again any time.

Was this review helpful? Yes 1
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello CharlesCity_IASuzyQ, Thank you so very much for taking the time to leave our hotel and our team this wonderful review. We would love to see you back next time you are in the Phoenix area. Hope you had a great time sightseeing. More 

Pearl City, Hawaii
Top Contributor
148 reviews 148 reviews
24 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location is convenient as it sits near on and off ramp to Interstate 17. Also nearby are multiple eateries accessible by car. Lots of free parking for guests. Service at desk friendly. The noise from the machine room adjoining our assigned room was annoying. And, the smoke odor from smokers is very troublesome. The designated smokers area is near the... More 

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Hawaiiandi, We do appreciate you leaving us a review and letting us know your thoughts. Feedback good or bad only makes us a stronger team and a better hotel. I do hope that you brought the situation with your room to the attention of the front desk or management team so that we were able to move you into... More 

Minneapolis, Minnesota
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 27, 2015

We were in Phoenix for 10 days to attend a wedding and stayed here so we could cut costs of dining out every day. Rooms are clean and comfortable -- with microwave, stove top range, toaster, full-size fridge, dishwasher, pots and pans. Amenities include pool with spa, gas grills for cookouts, workout room, an honor-system "cupboard" where you can grab... More 

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Geenyas, Thank you very much for leaving this detailed review of our Candlewood Suites. I am certain your review will assist future guests of ours. We love to see that you were able to enjoy the kitchen as well as the cupboard and our outdoor areas. Hope to see you back with us in the future! More 

Glen Ellyn, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 5, 2015

We and friend couples stayed for 5 days during a recent vacation and found the place excellent for us. The rooms were spacious and the small kitchens helped a lot. There were exercise facility, swimming pool, washer/dryer all included. Free hi-fi was also nice. You can rent DVD and cooking appliances. It is very close to highway. The front staff... More 

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Shin N., Our team loves to hear that you enjoyed your stay with us. Great to know you were able to relax and spend time at the pool and BBQ area with your friends. Hope to see you back next time you are in the Phoenix area. More 

Boulder City, Nevada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2015

My fiancé and I took a trip from Boulder City, NV to Phoenix, AZ for his daughters 16th birthday. We had booked a room at a neighboring chain close to the Candlewood Suites Hotel that we had stayed at the year before. The neighboring chain had changed ownership and had turned into a complete slum. We stayed the night, but... More 

Was this review helpful? Yes 2
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Lorraine D, Thank you for taking the time to leave our hotel this wonderful review. We are sorry to hear of the circumstances that brought you to us but are certainly grateful that you found our hotel and that we exceeded your expectations. Our entire team looks forward to having you back next time you are in the city... More 

Tucson, Arizona
Contributor
20 reviews 20 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 29, 2014

First, a little background as to why my boyfriend and I chose this hotel over the numerous options available. My boyfriend and I are in the military, stationed Lompoc, California and Tuscon, Arizona respectively. We live close enough to each to go on weekend trips together and meet in the middle but too far away to visit each other without... More 

Was this review helpful? Yes 3
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello Sarah A, Where do we begin to thank you for this wonderful and detailed review of our Candlewood Suites Phoenix? Your detailed review of not only all the amenities that make our hotel and Candlewood Suites special as well as the area information mentioned will assist so many TripAdvisor travelers coming to our hotel in the future. Not many... More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 15, 2014

This was our first stay at Candlewood suites. We were impressed with the service we received from Tyler at check-in. He allowed us to check in early, due to a faulty water heater at home. Property, as well as the room were impressively clean. Price was great for the ammenities. Would stay again. Wish hotel offered rooms with king size... More 

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Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello DougieFresh1020, Thank you for this amazing review and for taking the time to leave it on TripAdvisor for us. Tyler is one of our best, nice to have him recognized here in your comments. We hope to see you back again in the future but under better circumstances, no home emergency. Happy Holidays. More 

Santa Barbara
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2014

I have stayed at this hotel over a dozen times. Most of my visits to Phoenix are a week or longer. Candlewood Suites is the only hotel I consider. The rooms and grounds are always impeccable. The room is extremely quiet. The full kitchen and large living area is a huge plus. I am able to set up my office... More 

Was this review helpful? Yes 1
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello and THANK YOU Dawn B, Our team is grateful for your wonderful and detailed 5 star review. This review will certainly assist many other travelers when looking for a place to stay while in the Phoenix. Your repeat business and loyalty to our company means a great deal to all of us. We look forward to seeing you again... More 

Chicago, IL
Top Contributor
76 reviews 76 reviews
76 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 19, 2014

I haven't been in a Candlewood suites by IHG for over a decade, these days I usually stay at Homewood Suites by Hilton or Townplace Suites by Marriott. I am surprised by quality of this property at the given price point. Everything is spanking new, and the staff is really friendly. Candlewood Suites Phoenix in Black Canyon Hwy sure gives... More 

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

THANK YOU JASON! This is a tremendous compliment and our entire Candlewood team can not thank you enough for taking the time to acknowledge your stay with us. We certainly hope to see you back next time you are in the Phoenix area. More 

Illinois
1 review
4 of 5 stars Reviewed November 15, 2014

This was our first stay at Candlewood Suites. We were first impressed with the price. Secondly, the staff was courteous and helpful. Thirdly, the room was clean with kitchenette and comfortable bed! We were impressed and will definately stay again!

Was this review helpful? Yes
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this review

Hello happyandpleased, We are thrilled to read your review of our hotel here in Phoenix and thank you for taking the time to leave us your thoughts about your experience. Hope to have you back with us in the future. More 

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