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Embassy Suites Phoenix-Scottsdale

#29 of 175 Hotels in Phoenix
Certificate of Excellence
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4415 East Paradise Village Parkway South, Phoenix, AZ 85032
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Embassy Suites Phoenix-Scottsdale
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Embassy Suites Phoenix-Scottsdale
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637 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Germantown, United States
1 review
3 of 5 stars Reviewed yesterday NEW

I had a great time in Phoenix and enjoyed my stay until my checkout. I had to check out early but due to the time I did, the hotel would not provide me any pro-rate amount and charged me a full day. They were very inflexible.

Review collected in partnership with Embassy Suites Hotels

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Chicago, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

As always this hotel goes out of their way to make every guest feel special. Every staff member from the General Manager to the housekeeping staff are friendly and attentive to your every need. All areas of the hotel are clean and fresh. The breakfast served daily is outstanding along with a great menu for evening dining.

Review collected in partnership with Embassy Suites Hotels

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

This is a pretty nice hotel. When you first leave the lobby and go to your room, you will wonder what circus you just joined. The carpet in the room areas reminds you of Circus Circus with its purple and orange fun! The hallway carpet is the worst part of it. The pool is nice, though for business travelers, it... More 

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Boca Raton, FL
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Eleven of our family met here from various places in the USA for a wonderful three night get-together in April. We had adjoining rooms made possible by a great front desk staff, terrific morning buffet breakfasts and a two hour happy hour at the bar and lounge nightly. The pool and golf course were also added benefits to some of... More 

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IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review

Dear Mr. MG Downey, Thank you for sharing such nice things about our hotel. It sounds like you had a wonderful time with your group for a family reunion. I hope we helped in making some new memories with your family. Life moves fast and it nice to know your family took some time to enjoy each other. Next time... More 

Gilbert, United States
1 review
5 of 5 stars Reviewed 1 week ago

The complimentary breakfast that is served is the best around........from making your omelet and pancakes fresh to providing yogurt as well, nothing was left off that you would have needed. Lobby is tastefully decorated and although we did not partake, the Welcome Reception is a splendid idea that provided drinks and light snacks.

Review collected in partnership with Embassy Suites Hotels

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IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review

Cheryl, I am sorry to hear you did not get a chance to take an advantage of the evening reception. Breakfast is my favorite item as well. I see you live locally and we hope to see you again very soon. Thank you for sharing your great comments with us. Ila Smith General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is overall a nice hotel, stayed for a golf tournament with the connected Stonecreek golf club. Room was clean, bed and bedding are pretty comfortable, nice suite layout with a separate living room and double entrance to bathroom. Loved that you could open the windows and had a nice little balcony area. Only issue was drain and sink... More 

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IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review

Dear valued Guest, Thank you for your lovely comment about out hotel. This means so much to us. Thank you also for sharing your comments about the slow drain. We are looking into this to improve our experience. We hope to see you again very soon. Ila Smith General Manager More 

San Diego, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights in late March. It’s a smaller Embassy Suites hotel, unfortunately the room I occupied is on the second floor right above the reception area, and it was noisy in the mornings and evenings. The noises came from the front-desk and free happy hour activities between 5-7 pm, free drinks and snacks attracted a large... More 

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IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review

Dear Valued Guest, Thank you for sharing your comments. Our hotel is tucked away and sits on a golf course with the mountain view as a back ground. Many of our guest do enjoy sitting out on the patio area late into the evening. I am so sorry it interrupted your experience to relax. Your recommendation to ask for a... More 

Calgary
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hotel was great. Facilities were clean and staff were excellant. Issues getting transportation anywhere. Got the run around a couple of timeon getting arrangements through the hotel for taxis or limo service. If you are looking for a Scottsdale golf experience don't play Stonecreek, But I guess you get what you pay for. Most unorganized course I've played. Unorganized getting... More 

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IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review

David, I was so happy to hear your stay with us was wonderful. The hotel really takes pride in offering the best service we can. I can't wait to share that with the team. In regards to the golf course, I was very sad to read they undelivered. Though the transportation company and golf course is not owned by us... More 

crawley uk
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another great stay here . Been staying here for years so I'll keep it short . The restaurant menu has had some major changes with a new chef .. One word...lovely I had a Cobb salad which was amazing .Really enough for 2 people and my man had the burger . The food can be eaten at the pool ,In... More 

Was this review helpful? Yes 1
IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review

Dear Janie, The best compliment you gave us is that you have stayed with us for years. I love hearing that. We did change some culinary items in the hotel. Our menu is new and very well received. I was thrilled to hear your comments because it reiterates we made a great choice. The food is fantastic and our guest... More 

Seattle, Washington
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All other hotels should take note to how this place operates. The breakfast was the best free hotel breakfast I've had. Eggs to order were great. The facility was clean and well kept. Free happy hour from 5:30-7:30 was a great perk too. I enjoyed a morning jog on the path behind the hotel. It borders a golf course and... More 

Was this review helpful? Yes 1
IlaPatelSmith, General Manager at Embassy Suites Phoenix-Scottsdale, responded to this review

Dear valued guest, I loved reading your comments. You put a smile on my face. Thank you so much for sharing your amazing experience with me so I can pass it along to the team. They love hearing comments like yours because it reiterates all the training we do is affecting our guest experience in the most positive way it... More 

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