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All 176 Phoenix hotels

JW Marriott Desert Ridge Resort & Spa Phoenix

4.5 of 5 Resort   |   5350 E Marriott Drive, Phoenix, AZ 85054 (Desert Ridge)
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86%
Ranked #10 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Mark E Portland, Oregon
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1,253 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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English first
Portland, Oregon
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First off the staff is very 'service' orientated which made us feel very welcome and taken care of during our stay. We were allowed to check-in early and 'Stephanie' went above and beyond in accommodating our room request. The grounds are pristine with lots of area for walking and exploring. We opted for a room with two double beds vs... More

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River Falls, Wisconsin
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My teenage daughter and I just returned from a four-night stay at this hotel. Overall, we had a very nice time -- so if you're booked for a convention here, no worries, it's a nice enough place. This is definitely a convention hotel, with a few families and couples sprinkled in. First off, wow, this place is noisy! I don't... More

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San Diego
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Beautiful property, great service, and they really try to make it a great experience for all! This is a BIG property (950 rooms?), and even though it was crowded, you never felt "packed in." The employees work hard, carry big smiles, and go that extra mile to make the stay special. It's not cheap, but nothing in this category is.... More

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to write your review. We are so pleased that you enjoyed your time with us and we hope to have the opportunity to welcome you back again on your next trip out to Phoenix, Arizona! More

Walnut Creek, California
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Im am or should I say was, a 15+ year gold/platinum Marriott member, but after this stay that has changed. Shame on you management of this location. I'm writing this review almost one year after my stay in hopes Marriott would redeem themselves from emails and calls to platinum customer service. To no avail. My sister and I went to... More

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Sammamish, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I always say that a trip is with kids and a vacation is without your kids. This was a vacation with our kids! From the moment the bell men open the door for you to the signing of the final bill, JW Marriott Desert Ridge didn't fail to impress. The hotel and grounds are gorgeous, there are so many pools,... More

Was this review helpful? Yes 2
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to write your review. We certainly appreciate you sharing your experience with other possible guests. We are pleased that we created “happy kids=happy parents” moments for you and your family! We did just start the “VIK” (very important kid) program where we offer kids who have a “VIK” wristband free Otter Pops by the... More

Aurora, Illinois
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Lots of reviews state "expensive" or "pricey", and it is, but you truly get a return on your investment here. No disappointment from anyone in my family, in any respect. We used the pool daily, we golfed both Wildfire courses, we took walks on the beautifully landscaped grounds, we ate at the on-site establishments, and we enjoyed the nightly entertainment.... More

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MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to write your review. We appreciate you choosing to stay at our resort and are thrilled to hear that you enjoyed your time with us. It sounds like you were able to enjoy many of our resort amenities. Thank you for pointing out about our laundry facilities, we feel this is an important amenity... More

Greenwood Village, Colorado, USA
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very nice hotel. Very clean. We had an executive suite with a pull out couch- lots of room. Bathroom is huge! We requested a quiet room and were accommodated. When we asked for more pillows we were asked if we wanted down or foam. Very nice touch. Pool was great. There were a lot of people, but it didn't seem... More

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MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to write your review. We are so pleased that you had the opportunity to enjoy one of our suites (we do love our large bathrooms) and enjoyed your time at the resort! We hope to welcome you back to the resort soon! More

Flagstaff, Arizona
Top Contributor
127 reviews 127 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the neighboring Canyon Villas (also a Marriott property), but I wanted to review the JW as we have always had a good stay here and this time the staff was wonderful even more than before. We were at the pool and my daughter so looked forward to the water slide for her birthday. We got there late... More

Was this review helpful? Yes
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to write your review. We are thrilled that we made your daughter's Birthday a success and pleased that you enjoyed your time with us! We hope to have you join us on your next trip to Phoenix, Arizona! More

The Hague, The Netherlands
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed her for a week early March. The hotel is great, the pool super and the service excellent. After we returned home we found out we left a car key fob in the room safe, the hotel made sure this was retrieved and Fed exed back to us in Canada. Thanks again, great service!

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MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your wonderful review! We are pleased you enjoyed your time with us and look forward to seeing you again soon! More

Overland Park, KS
Top Contributor
98 reviews 98 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back from a very nice long weekend with my wife at the JW Marriott. We had a very nice room, with a comfortable bed and nicely appointed furnishings. Everything was quite nice, although there was a strange dirty towel that was on the floor of the closet upon our arrival and remained there throughout our stay. Wonder if it... More

Was this review helpful? Yes 3
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your wonderful review! We are so pleased that you and your wife enjoyed your time with us and were able to experience our amazing Griffin Club. We are so proud of both the amenities that our Griffin Club has to offer and even more so of the amazing staff we have in the Griffin Club. We will... More

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Hotel Summarization (Beta)

What travelers say

  • Lazy river(74)
  • Very nice(33)
  • Pool area(26)
  • Golf course(24)
  • Blue Sage(16)
  • Happy Hour(7)
  • Friendly and helpful(4)
  • Great time(3)
  • Would highly recommend(3)

Additional Information about JW Marriott Desert Ridge Resort & Spa Phoenix

Address: 5350 E Marriott Drive, Phoenix, AZ 85054
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#8 Business Hotel in Phoenix
#11 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Desert Ridge Resort & Spa Phoenix 4.5*
Official Description (provided by the hotel):
The JW Marriott Desert Ridge Resort & Spa provides luxury, unparalleled service, endless recreation and exquisite dining. This desert mountain luxury hotel near Phoenix has Arizona's largest ballroom, a pampering spa, outstanding restaurants and championship golf. Upon arrival, you're greeted with an expansive grand lobby, splashing fountains, stunning floor-to-ceiling windows, sparkling waterways and majestic palm-lined pathways. ... more   less 
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Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Phoenix
Marriott Phoenix
Phoenix Marriott

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