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All 174 Phoenix hotels

JW Marriott Desert Ridge Resort & Spa Phoenix

4.5 of 5 Resort   |   5350 E Marriott Drive, Phoenix, AZ 85054 (Desert Ridge)
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87%
Ranked #10 of 174 hotels in Phoenix
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
All4TheKids Scottsdale, Arizona, United States
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1,357 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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English first
Scottsdale, Arizona, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As many local families here in Phoenix do, we made the Marriott our place for a staycation. We checked early on Friday with no issues. On Saturday, the resort was busy and hustling. The pools were lush as were the gardens. Really beautiful! Our bellman was very helpful getting us to our room. Everyone was very helpful and smiling! This... More

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Warsaw, Poland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stood here for 4 days with my family. Before arriving had some concerns about the high price but the quality of stay Marriot provided matched up with it. Liked the friendliness of the staff at all points. The only thing is that they do not inform You about various packages they offer so guess I ended up paying some extras... More

Was this review helpful? Yes 1
Memphis, Tennessee, United States
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was here for a conference so this hotel was chosen by a committee but if I were going back to Phoenix this is were I would stay for sure! Everything about this hotel is beautiful, the entrance, the grounds, the views. The bed was so comfortable. Everything about my stay was great, I just wish I stayed an extra... More

Was this review helpful? Yes 2
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your review! We are so pleased to hear that you enjoyed your time at the resort. We look forward to welcoming you back soon! More

Grand Junction, Colorado
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I returned home this afternoon and couldn't wait to give a rave review. I traveled with my boyfriend and parents to celebrate the 3rd birthday of my nephew, who lives in Scottsdale. For AZ pool getaways, I love the Wigwam (other side of Phoenix) and spent a lot of time researching a place with comparable ambiance, rooms, pools and service... More

Was this review helpful? Yes 2
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to share your detailed review. Guest feedback is essential to maintaining and enhancing each guest experience. We are so pleased that you chose our resort for your vacation and that you truly enjoyed your time spent with us. We see from you review that the Pool Complex was a huge hit for you and... More

Phoenix
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked this hotel as I had never stayed here before. I paid a total of $185 for 1 night and that included the resort fee, $50 resort credit, and kids eat free under the Swing and Fling package. It was not the cheapest hotel but it was worth it. The fee also included internet, and parking. They let me... More

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your review! We are pleased to hear that you and your family had the opportunity to enjoy the Fling and Swing Package. We sincerely apologize that our team wasn’t serving water before 10am at the pool, and can assure you that your comments will be forwarded to the appropriate manager for review. We hope that we have... More

Toronto, Canada
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a nice relaxing stay here. Service levels are true JW style. Highly professional from valet car park, through checkin service. The pool area was so relaxing and staff servicing was impeccable. Remember during off season and Sunday/Mondays the italian restaurant is closed. The only miss was when asking if the restaurant was open no one knew. Overall a great... More

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MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your review! We are so pleased to hear that you enjoyed your time at the resort. We will continue to educate our staff about certain restaurant closures. We look forward to welcoming you back soon! More

Scottsdale, Arizona
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The front desk experience when checking in was a zoo. All the guests appear confused and it was a complete free for all. The hotel did not appear be prepared for the rush of families checking in at same time. I had to run to my massage appt. I asked for access to lounge or similar privileges I receive at... More

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to write your review. We are so happy to hear that you enjoyed your time with us, especially at Tuscany. However, we are disappointed to hear about your check in experience. We strive to offer a smooth check in to all guests and will certainly forward your comments on to the appropriate Manager to... More

Top Contributor
93 reviews 93 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very beautiful resort, excellent front desk personnnel service in the hotel, but the restaurant service is very slow and the food does not match up with the hotel. The breakfast is much better than dinner.

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your review. Guest feedback is extremely important to us and we do appreciate your comments. We are so pleased to hear that you received such wonderful service at the front desk! However, we are disappointed that you had some challenges during your dining experience. We apologize for inconveniences this may have caused and can assure you that... More

Green Valley, Arizona
Top Contributor
61 reviews 61 reviews
8 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got back from this resort. We've stayed there a half dozen times and have always loved the place. However, last year my review was very critical, due to numerous issues with ants in the room, room not clean, etc. There were issues we had never experienced there before and we were quite disappointed. We decided to give the... More

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your review! We are so pleased that you took the time to write us another review, and even more pleased to hear that you truly enjoyed your experience at the resort. We hope that we have the opportunity to welcome you back again soon! More

Arlington, Virginia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 4 days, wished we could have stayed 14. Top-quality family resort. Super-friendly staff from the moment we pulled up. Wonderful facility--superbly decorated, huge rooms, several great pools. My wife got what she described as the "best massage of her life" at the spa from an experienced and highly professional staffer. It helped that we had a rate which helped... More

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Speicalist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to write your review. We are pleased to hear that you and your wife enjoyed your time with us. We hope that whether it's for business or pleasure, we have the opportunity to welcome you back to the resort again in the near future! More

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Hotel Summarization (Beta)

What travelers say

  • Lazy river(74)
  • Very nice(33)
  • Pool area(26)
  • Golf course(24)
  • Blue Sage(16)
  • Happy Hour(7)
  • Friendly and helpful(4)
  • Great time(3)
  • Would highly recommend(3)

Additional Information about JW Marriott Desert Ridge Resort & Spa Phoenix

Address: 5350 E Marriott Drive, Phoenix, AZ 85054
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Desert Ridge Resort & Spa Phoenix 4.5*
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Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Phoenix
Marriott Phoenix
Phoenix Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Top resorts Hotel in Phoenix #3 Spa Hotel in Phoenix #4 Luxury Hotel in Phoenix #7 Business Hotel in Phoenix #9 Romantic Hotel in Phoenix #10 Family Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
The JW Marriott Desert Ridge Resort & Spa provides luxury, unparalleled service, endless recreation and exquisite dining. This desert mountain luxury hotel near Phoenix has Arizona's largest ballroom, a pampering spa, outstanding restaurants and championship golf. Upon arrival, you're greeted with an expansive grand lobby, splashing fountains, stunning floor-to-ceiling windows, sparkling waterways and majestic palm-lined pathways. ... more   less 
Number of rooms
950

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