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JW Marriott Desert Ridge Resort & Spa Phoenix

#10 of 175 Hotels in Phoenix
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5350 E Marriott Drive, Phoenix, AZ 85054
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JW Marriott Desert Ridge Resort & Spa Phoenix
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JW Marriott Desert Ridge Resort & Spa Phoenix
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1,738 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Louisville, Kentucky
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I came here for a business trip and was very impressed. This resort is immaculate and has it all. Great golf courses, pools, lazy river, great food and bars. Very rarely do you see hotel restaurants with so much local and creative influence in the breakfast menu - best hotel breakfast of anywhere, hands down. The gigantic courtyard and lawn... More 

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Chicago
Contributor
19 reviews 19 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The JW Desert Ridge is a very nice property and great for a weekend get away. Pros: Great pool area Good Location with lots of local restaurants with in 5 minutes. Very nice Starbucks in lobby. Room was clean Con's: Towels in the rooms are old and need to be replaced Pool side dining menu is not that greatest compared... More 

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Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Was here in April for a business conference. They accommodated 2000 people from my company and the service was top notch. The staff was amazing and the property is gorgeous! Played golf at the Palmer course, absolutely wonderful! For a desert course it was tough, but very fair. Best Marriott property I've ever been to!

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Scottsdale, AZ
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a great place for kids. It has so many options. big grass area, ponds, lots of pools and Jacuzzi and a lazy river and small slide. It reminds me of the grounds on Maui. Not desert, but gorgeous..and fun!

Was this review helpful? Yes
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your review. We are thrilled to hear that you enjoyed your recent stay with us! It was a pleasure hosting you and your family and we look forward to your next visit! More 

IL
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I recently stayed at this property for 5 days attending a NAGM for soccer. Arriving early was pleasantly surprised our room was prepared. The staff is outstanding, locations is beautiful. Stone Grill restaurant was great food ate there a few times. Pool was very clean and large with plenty of seating. Grounds are very well kept and always clean. Room... More 

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for sharing your wonderful recommendation of our resort! We are so pleased to hear that you enjoyed your time spent with us during your NAGM conference and had the opportunity to experience many of the amenities our resort has to offer. Whether for business or pleasure, we hope you will come back and see us again soon! More 

Ottawa, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I recently stayed at the Marriott for 5 nights. The hotel was absolutely beautiful, very clean and staff we extremely helpful. The only reason I didn't rate it a 5 is that the TV in my room did not function properly 3 nights in a row, despite having technicians come to my room to fix it. The last technician finally... More 

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to write your review of your recent stay. We are so pleased that you enjoyed your time with us. We are sorry to hear of your experience with the TV not functioning correctly. We understand that our Engineering team is looking into the situation to ensure that this does not happen in the future.... More 

Solon, Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We spent a week at this resort. We had a junior suite, upgraded to a larger suite due to exterior construction. The hotel was very accommodating in consideration of our inconvenience. Front Desk manager, Austin, was very helpful. The resort is luxurious, clean, very well landscaped and well-staffed. There are some irritants - like a $27.00 daily valet fee, the... More 

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for taking the time to write your review. We are pleased to read that you enjoyed your time with us and received wonderful guest service, in particular from Austin and Karina as well as enjoying some wonderful meals both poolside and at Roy’s. We appreciate your comments on our pool area and will certainly pass them on to... More 

Forestville, California
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Recently stayed for four days for a convention at the Desert Ridge. The hotel is top notch, beautifully decorated and surrounded by stunning grounds, two golf courses, pleanty of water for all ages to enjoy and stay cool. The amenities are top of the line, the food is good. The meeting rooms and banquet rooms are excellent.

Was this review helpful? Yes 1
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your wonderful review. We are pleased to hear of your fabulous experience during your recent stay and hope to welcome you back as our guest again soon! More 

Lahaina, Hawaii
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

We have stayed here a couple times and the resort is lovely. This time we were able to enjoy the pool which is very large, has adult and child friendly aspects and great service. The weekend we were there recently they had a DJ poolside, nice but not obnoxious like at some AZ summer poolsides. We were booked at a... More 

Was this review helpful? Yes
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your understanding review. We are glad to hear that you enjoyed your stay despite the current inconveniences of our enhancement project. We will be sure to pass along your kind words about our pool and entertainment. We hope to have the opportunity to welcome you back again to the resort soon. More 

University Heights, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

My wife and I brought our one year-old son to this hotel for a long weekend from Ohio. It is a beautiful hotel and a great base for exploring the Phoenix area. Restaurants were good (I recommend the lunch menu at the poolside restaurant if you're on a budget), and the pool was awesome. My only complaint was that a... More 

Was this review helpful? Yes
MarriottDesertRidge, Social Media Specialist at JW Marriott Desert Ridge Resort & Spa Phoenix, responded to this review

Thank you for your review. We are so pleased to hear that you enjoyed your time with us. We are however, disappointed to hear that your crib did not arrive on time for your baby’s bedtime. Please reach out to us at jwdesertridgeguestservice@marriott.com with your contact information. We would love to speak with you to discuss this in further detail.... More 

Hotel Review Summarization

What travelers say

  • Lazy river(69)
  • Very nice(26)
  • Pool area(24)
  • Golf course(22)
  • Blue Sage(15)
  • Happy Hour(6)
  • Friendly and helpful(4)
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