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Holiday Inn Express Phoenix Downtown

2.5 of 5
620 N. 6th St., Phoenix, AZ 85004
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Holiday Inn Express Phoenix Downtown
Ranked #38 of 177 hotels in Phoenix
4.0 of 5 stars 60 Reviews
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60 reviews from our community

    Trip type
Traveler rating
    27
    21
    9
    1
    2
Date Rating
Coventry, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 5, 2012

I stayed here for a month, as I was doing an internship at a nearby TV network. I had the pleasure of staying in the King Executive Suite and it was superb! A beautiful, clean, tidy room and a huge amount of space! The room was equipped with a fridge, microwave and plates, cutlery and cups - of which were... More

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Dallas, Texas
Senior Contributor
40 reviews 40 reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 20, 2012

I really liked this place. Like all hotels It has it's pro's and con's which I'll try to list, but I think this was a great choice. Pro's 3 to 5 blocks to the heart of Downtown. Great alternative hotle for those meetings at the Sheraton or Hyatt. Nice Pool and Jacuzzi area. Rooms are clean and have plenty of... More

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San Diego, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 6, 2012

I stayed at this hotel for two nights. It is a very nice facility. The rooms are extremely clean and very pretty. The lobby is also very nice. A free continental breakfast is available and the menu was not exactly the same the two mornings that I was at the hotel. My biggest complaint was the customer service upon checking... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Phoenix Downtown, responded to this review
May 15, 2012

Drinab, Thank You for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our... More

Albuquerque, New Mexico
Senior Contributor
34 reviews 34 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 2, 2012

Room was fine but I had to sleep on the pull out couch.. When I un folded the the couch there were no sheets... I go down to tell the desk lady she handed me a 30 pound bag full of sheets to haul to the 2 nd floor to fix the bed myself.. Then we opened the cabnets to... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Phoenix Downtown, responded to this review
May 6, 2012

shan g, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is. Ben J IHG Care More

Orange, CA
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed March 27, 2012

Not sure if it was because I just came off of 4 nights at Motel 6, but I really liked this place, big room, clean, the breakfast was good. Best of all was the location, close to museums, ballparks, and a nice movie/restaurant complex across the street, all for a great price. Will definitely be back More

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NE US
Top Contributor
82 reviews 82 reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 26, 2012

We’ve stayed here twice now; once for 3 days and this past time for 1 night. We were given a room on the ground floor just a few doors down from the lobby. The place was noisy. The AC unit ran real loud. It came on as needed and woke me up whenever it started to work so I was... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Phoenix Downtown, responded to this review
April 26, 2012

Bondsammax, Thank you for your recent stay, and taking time to provide feedback. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. I hope we... More

Victoria, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2012

Right downtown in quieter area close to sports complexes and other sights. Spotless clean, great service, and great value. More

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1 review
5 of 5 stars Reviewed March 21, 2012

this was my 2nd time at this hotel. Treated with utmost respect. Got upgrades without asking for them. After I checked in this time Elaine who checked me in called my room to welcome me again and asking if I needed anything for my stay. The next am when I awoke I found a hand written note under my door... More

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Kent, Washington
Contributor
19 reviews 19 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2012

This was a company trip to a symposium in Phoenix. The property is located a perfect 10 minutes walk from the downtown convention center (with 2 Starbucks along the route). Parking and truly high-speed internet are free/included. Rooms are large and clean, staff is friendly, and breakfast is well above average (also included). This is a perfect alternative to hotels... More

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Dallas, Texas
1 review
1 of 5 stars Reviewed March 3, 2012

We stayed in a room that someone must had a pet in before us because all four of us got fleas from the beds while staying here. Pick somewhere else More

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IHGCare, Guest Relations Case Manager at Holiday Inn Express Phoenix Downtown, responded to this review
March 30, 2012

Dear Rick S, We take comments such as these very seriously. We’d like to obtain some additional detail regarding your experience. We have sent you a private message with more information. I look forwarding to hearing back from you. Sincerely, Katie J IHGCare More

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Additional Information about Holiday Inn Express Phoenix Downtown

  • Holiday Inn Phoenix
  • Phoenix Holiday Inn
Address: 620 N. 6th St., Phoenix, AZ 85004
Price Range: $$

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Holiday Inn Express Phoenix Downtown
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