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All 176 Phoenix hotels

Holiday Inn Express Phoenix Downtown

2.5 of 5 Hotel   |   620 N. 6th St., Phoenix, AZ 85004
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Holiday Inn Express Phoenix Downtown
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85%
Ranked #64 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Mrstheman Springfield, Illinois
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97 people have reviewed this hotel

Traveler rating
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    12
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Springfield, Illinois
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Unfortunately, this trip was because of a family emergency. My father was airlifted to Phoenix Baptist Neural ICU. Based on location and short notice I chose this hotel and ended up with more than expected. This wasn't just a clean room with a free breakfast in the morning, this was a lot more. When I arrived around 10 pm for... More

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I am writing this review As I am staying here today. This is my second visit in the past couple months. I wrote one review complaining about the air conditioning environmental controls and how hot it was in the room. Again I am in this room for business and the temperature in my room is still 78 degrees after i... More

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Marisol G, Front Office Manager at Holiday Inn Express Phoenix Downtown, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, however in your situation it looks like we have failed. I will look into each issue that you have noted, in an attempt to correct and improve... More

San Diego
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were in town a short time to visit ASU. The walk to the downtown campus was very short & easy to get to too. We also walked to Chase Field for a Diamondback game - also a quick & easy walk. The hotel & room was clean, quiet and comfortable. The breakfast was more than enough to get our... More

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Marisol G, Front Office Manager at Holiday Inn Express Phoenix Downtown, responded to this review

Thank you so much for your wonderful review! We are so proud of our staff for their continous dedication to serve our wonderful guests like you! We're glad that you experienced the best of the best and it can only get better! We look forward to seeing you in the future, the next time you're in town. Thanks again for... More

Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had to travel to Phoenix, Arizona with some business and I made a reservation one week before my arrival. When trying to check-in, apparently, no reservation has been registered on my name. It took me about 30 minutes to solve this mix-up and prove that I did make the reservation. Pro's: the rooms are clean and quite comfortable. The... More

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Marisol G, Front Office Manager at Holiday Inn Express Phoenix Downtown, responded to this review

First and foremost I want to thank you for taking the time to review our hotel, I am deeply sorry for the mix up and the long wait at check-in. We always try to provide a great stay for our guest the moment they walk through the door, I am disappointed we were not able to do so for your... More

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 8, 2014

Stayed for three nights in February, on our first trip to Arizona. Chose this hotel mainly because its a ten minute drive from the airport, has free parking, a pool and free WiFi. It was clean, quiet, comfortable and convenient. Its a few blocks to walk into downtown, and easy to get onto the highway. Its in an area which... More

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Marisol G, Front Office Manager at Holiday Inn Express Phoenix Downtown, responded to this review

Thank you for your review, we really appreciate you taking the time to share your experience. We are great location withing minutes to airport, highways and entertainment. You are right there are alot of buildings in downtown and not much of a street life, it is mostly business except when there are events being held at the ballpark or US... More

Ridgecrest, California
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 2, 2014

Agood location if visiting downtown Pheonix, close to the baseball stadium but far enough away for comfort, rooms a very clean and its in a quiet area with free car parking which is a big plus. It is within walking distance of the city center overall a good base.

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Marisol G, Front Office Manager at Holiday Inn Express Phoenix Downtown, responded to this review

Dear Mr. John H. Thank you for taking the time to review our hotel, I am glad to hear the rooms were nice and clean and it sounds like you enjoyed yourself. We are in a quiet area, located within walking distance to many of the Downtown entertainment, if you are back in the area in the future, we hope... More

Globe
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2014

I can see why this hotel has the 2013 Certificate of excellence. Have stayed at numerous Holiday Inn Express' because you know what you are going to get. This one goes the extra mile. The rooms and common areas are not just clean, but sparkling clean, the staff is friendly and accommodating. They easily altered our reservation and got us... More

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Marisol G, Front Office Manager at Holiday Inn Express Phoenix Downtown, responded to this review

Dear RebeccaGlobe, Thank you so much for your sweet comments. Our staff strives to provide exceptional customer service and I am sure they will be very happy to hear their efforts have paid off. Also, thank you for mentioning Yadira, she is such a wonderful employee we are so lucky to have her as well as the rest of the... More

tucson
2 reviews
5 of 5 stars Reviewed December 2, 2013 via mobile

The hotel is very clean, nice outside area, great breakfastrooms were comfortable and the staff amazing I needed more pillows and wow there were pillows everywhere no time at all !!! I will stay here again for sure

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Chatham, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 13, 2013

I recently had to cancel my business trip to Phoenix due to illness. When I called the front desk to cancel I was greeted by Herminia (sp?) who promptly told me that this was an advanced purchase and that they are "unable to refund" the charges. When I explained that could send a doctor's note she responded "you made this... More

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Dan C, Manager at Holiday Inn Express Phoenix Downtown, responded to this review

Dear Infinite Ocean, I wanted to address your review regarding your recent conversation with my hotel and the non-refundable reservation. When you booked your reservation, there were several rate options available including refundable and non-refundable reservations. Our hotel, and other IHG properties, are trying to put the guest in control of their rate/deposit options. A guest will usually receive a... More

Baraboo, Wisconsin
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 5, 2013

This facility should easily rate a 4 based on the potential. However, they are lacking in the cleanliness area. In my four day stay, the floor in the room was never vacuumed and the floor in the bathroom was dirty from previous use. Additionally, two of the front desk clerks (younger females) were not fully engaged in my interactions with... More

Was this review helpful? Yes
Brianne P, Front Office Manager at Holiday Inn Express Phoenix Downtown, responded to this review

Thank you for taking the time to share your experience at our hotel. I do apologize about the issues you encountered with housekeeping and the front desk staff. I will most definitely be bringing this up to their attention as well as the breakfast staff. Thank you so much for your feedback I do greatly appreciate it! More

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Additional Information about Holiday Inn Express Phoenix Downtown

Also Known As:
Holiday Inn Express Phoenix Downtown Hotel Phoenix
Holiday Inn Express Phoenix Downtown Hotel
Holiday Inn Phoenix
Phoenix Holiday Inn
Address: 620 N. 6th St., Phoenix, AZ 85004
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Phoenix Downtown 2.5*
Official Description (provided by the hotel):
The hotel is located only four blocks from the US Airways Center, home of the NBA AllStar game and week end.The Holiday Inn Express Hotel & Suites Phoenix Downtown - Ball Park is a beautiful hotel located in downtown Phoenix. We are within walking distance to Chase Field, home of the AZ Diamondbacks, Arizona Center , Phoenix Convention Center and the US Airways Arena. You will appreciate that the entire hotel is non-smoking.Travelers visiting APS, Dodge Theater, Orpheum Theater, Saint Mary's Basilica, TGEN, Bio Science High School, Phoenix City Hall, Chase Field, Phoenix Suns, AZ Diamondbacks, Phoenix Courthouse and the Federal Building will find the Holiday Inn & Suites the perfect location. We offer newly renovated spacious guest rooms including executive suites featuring a sitting area including fold out couch. All guestrooms include high-speed Internet, 32 inch flat screen TVs, microwave, refrigerator, and cable TV including free HBO. Enjoy our complimentary breakfast buffet that is offered every morning. For your convenience you can print your boarding pass or check email in our free business center. You can work out your frustrations in our workout room or dunk some baskets on our outdoor sports court. Many restaurants are within walking distance.Airport shuttle is not provided.Visit Phoenix and Stay Smart at the Holiday Inn Express Hotel & Suites Phoenix Downtown - Ball Park. ... more   less 
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