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Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.

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Traveler (44)
Room & Suite (57)
Dining (2)

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About

#165 of 177 hotels in Phoenix
Location
3.2
Cleanliness
1.9
Service
2.6
Value
2.3
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Kitchenette
Microwave
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Hotel links
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Location

5035 E Chandler Blvd, Phoenix, AZ 85048-0802
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
72Reviews0Q+A22Room tips
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  • 38
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Joe B wrote a review Oct 2017
Duluth, Minnesota2 contributions1 helpful vote
Prior guest's pubes were not cleaned out of shower prior to our stay. Pull out couch had stains. TV signal was horrible. Continental breakfast was a joke. Very noisy. Parking lot had garbage. Not a well maintained facility at all. I'm done with extended stays.
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Review collected in partnership with Extended Stay
Date of stay: October 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from 00esa, Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Oct 12, 2017
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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C5263BQpamelag wrote a review Aug 2017
Phoenix, Arizona1 contribution
I've stayed in a few extended stays this one by far is the best. Quiet clean rooms which they are always updating very responsive to your needs it even has a dishwasher in the kitchen. I will always come back and stay at this one.
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Review collected in partnership with Extended Stay
Date of stay: May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 00esa, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Aug 6, 2017
Pamela, thank you for making Extended Stay America - Phoenix - Chandler - E. Chandler Blvd your home away from home. We are delighted to read you loved your clean room along with the amenities and were impressed with the service provided by our courteous associates. We appreciate you sharing your nice comments and look forward to welcoming you and your family back soon. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brandi K wrote a review Aug 2017
Chandler, Arizona1 contribution1 helpful vote
Most of the workers are congenial but one manager name Carolyn actually walked my room as if she were suspicious of me. The cabinets in the kitchen were so sticky with grease it takes two hands to pry open. I actually had to clean before I put things away in my room. The faucet is broken as are many drawers. The blankets are thin and itch terrible. The pillows are hard. Trash is collected outside next to the trash can. There was a cockroach in my kitchen. If I hadn't paid a week in advance I would have left yesterday.
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Review collected in partnership with Extended Stay
Date of stay: August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from 00esa, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Aug 7, 2017
Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. This is not the type of service we strive for, so I will personally follow up on your feedback with my team to ensure we are providing a great guest’s experience. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Glaphre W wrote a review Jul 2017
Redding, California5 contributions2 helpful votes
The room was old, musty, and rather dirty. It had a terrible odor and although it was supposed to be a non-smoking facility you could smell the cigarette smoke from guests past! I would not stay here again.
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Review collected in partnership with Extended Stay
Date of stay: July 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from 00esa, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Jul 27, 2017
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gario6 wrote a review Jul 2017
1 contribution2 helpful votes
Although location was feasible from I-10, the rooms were very filthy. Carpets were stained and trash was left between bed and wall. Cleaning not very thorough. Expected more from This establishment. Breakfast provided was a packaged muffin and granola bar. Hardly deemed a breakfast.
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Review collected in partnership with Extended Stay
Date of stay: July 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from 00esa, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Jul 14, 2017
We would like to offer our sincerest apologies for not living up to your expectations. While you liked our location, we are extremely sorry we failed to impress you on other aspects of our hotel. Your concerns have been shared with the appropriate departments to take necessary actions immediately. We truly regret the inconvenience caused, and please consider giving us one more chance so we can impress you on your next visit. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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C4185UPjanetw wrote a review Jul 2017
Chandler Arizona, United States1 contribution
4th of July celebration, stayed at Extended Stay everything was had a wonderful time enjoyed myself, I will be coming back to this Hotel even parking was great. Everything was within walking distance, but the weather was a bit hot for walking.
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Review collected in partnership with Extended Stay
Date of stay: July 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 00esa, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Jul 8, 2017
Thanks for the wonderful review. We are delighted to know all went great during your stay and that our service and facilities were to your satisfaction. It was a pleasure hosting you Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., and we look forward to serving you again soon. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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amandaervin wrote a review Jun 2017
Gilbert, Arizona1 contribution1 helpful vote
I was excited to say at this location since it was near the interstate and had a plentiful amount of restaurants with in a few minutes drive. When I called the day of my reservation around 6pm I was told that I did not have anything on file. I had called two week prior to book this reservation ( credit card placed in their system to hold my reservation)!!! The front office girl seemed incapable of figuring out what had happened to my reservation! After Driving 9 hrs this was the last thing I wanted to hear.... not once did she offer to make a new reservation or extend any type of customer service resolution towards me. it took a call to the 1800 number to figure out that my reservation had been cancelled but they still couldn't tell me why??? I called this location again to
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Date of stay: June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from 00esa, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Jun 21, 2017
Thank you for your review. We are sorry we were not able to accommodate you this time. I truly regret the inconvenience it caused and will be looking into your feedback to find out what went wrong with your reservation. I have also shared your concerns with my front desk team to ensure we are providing an excellent service to all our guests. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark B wrote a review Jun 2017
Orange, California1 contribution2 helpful votes
We had booked two rooms both of which when we went to enter have been occupied. In an area that is questionable that could be very dangerous proposition and someone inside has a violent Behavior. Clearly there is poor communication with the staff and whoever was cleaning the room needed to be reassigned.
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Review collected in partnership with Extended Stay
Date of stay: June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from 00esa, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Jun 11, 2017
Mark, thank you for sharing the details surrounding your stay. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barb F wrote a review Jun 2017
Chandler, Arizona1 contribution2 helpful votes
This hotel is awful and is in need of some serious management improvements. The outside was disgusting you couldn't even allow my animals to go out side because of the trash and other stuff all around the property.
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Review collected in partnership with Extended Stay
Date of stay: June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
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Response from 00esa, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Jun 13, 2017
Thank you for your feedback. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a better experience to our future guests. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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774doloresw wrote a review Jun 2017
Chandler, United States1 contribution2 helpful votes
I will NEVER rent a room at this particular location again. I have many reasons why I rated this particular Extended Stay hotel so low: 1. The room I reserved was not available when I arrived. They said they would give me a room with two double beds and they would do me a favor by not charging me for the difference in room prices. 2. the room was dirty, floors were not clean, old dried up toothpaste on the walls in the bathroom area, filthy doors and walls, the cabinets stuck shut due to NEVER having been wiped down or cleaned, there was sunlight coming in the room all around the entry door because there was no weather stripping on the door and the frame and door did not mesh. 3. I rented the room for 2 months, but was lucky enough that my new home was ready 2 weeks early but
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Review collected in partnership with Extended Stay
Date of stay: June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from 00esa, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
Responded Jun 9, 2017
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service and facilities to all of our guests, and we are sorry for the issues you encountered. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. Your feedback has been shared with every department involved and corrective actions have been taken. We are working hard to deliver the type of hospitality that you should always expect from us, and we sincerely hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$102 - $197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica phoenix - e. chandler blvd. hotel phoenix, extended stay phoenix, phoenix extended stay, extended stay america phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixAhwatukee Foothills
NUMBER OF ROOMS
131
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EXTENDED STAY AMERICA - PHOENIX - CHANDLER - E. CHANDLER BLVD. - Prices & Hotel Reviews (AZ)