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All 174 Phoenix hotels

Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.

2.5 of 5 Hotel   |   5035 East Chandler Boulevard, Phoenix, AZ 85048
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Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
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Ranked #149 of 174 Hotels in Phoenix
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31 reviews from our community

Traveler rating
    2
    5
    5
    6
    13
See reviews for
7
3
4
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

We needed two rooms for one night, daughters playing in a soccer tournament. Cameron was extremely helpful and friendly. Always there for whatever we needed, even friendly to our girls, treating them kindly and professionally. On Sunday, our girls won and advanced to the championship and although we had already received a 12pm checkout, we asked if we could pay... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so pleased to read of the excellent service you and your daughters received from my staff. I am glad that we were able to accommodate your late check-out, and that you appreciated your fully-equipped kitchen. We really appreciate your feedback, and the fact... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Booked a 1 night stay 24 hours in advance,showed up at 3 pm. No rooms ready, came back at 430. Cameron at ft desk is very rude & unprofessional, room smelled of cat urine. When I complained he told me no other rooms available & hung the phone up. Horrible Customer service, place is being renovated but still is nasty.... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 4 weeks ago

Do not stay there it was the worst service I had ever experienced in a hotel. I was there for closer to 90 days. I had to constantly request to get my room cleaned, even though I was due to be there 90 days. I slept with bugs that thought they were my husband; not funny. I'm still waiting on... More

Was this review helpful? Yes
Las Vegas, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 13, 2014

The place is pretty much a dump. The carpet was stained and very filthy looking. The towel rack was hanging by a thread from the wall. The shower head leaked and sprayed the wall. The toilet kept running. The walls are paper-thin and the contractors next to us partied all night, telling drinking stories while drinking. There was no remote... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 25, 2014

Several friends and I needed to find a hotel near the Wild Horse Pass Casino because we were going to a concert there. I read the reviews for this hotel and decided to keep looking at other hotels for us. In the meantime, my friend who worked near the hotel, stopped in to check this hotel out. The front desk... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed your clean rooms and our convenient location during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope that you will return to our hotel, or any... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 1, 2014

From the minute we ent exhauatered the room I was sick knowing I would be zspending 4 nights. Everything was dirty and filthy.there were dirty dishes in the dishwasher.the oven hoodwascovered with grease and grime.the couch was ripped.the bath exhaust fan was broken and the shower was moldy.the mattress was awful, no mattress pad and the sheets did not fit.king... More

Was this review helpful? Yes 2
Lake Havasu City, Arizona
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 27, 2014

When we first walked in the room, we noticed a bad smell, but I said it was ok, we could handle it. I turned my head to look at the bathroom mirror and it was clearly dirty, full of spots everywhere. Then when I entered the bathroom, I noticed a cleaner left behind, no big deal, but when I looked... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

Thank you for your recent review of your stay. I am sorry that the cleanliness of your room did not meet your expectations. I will be reviewing your comments with our housekeeping staff to ensure your experience is not repeated. As well, I apologize that experienced issues with your bed and noise disturbance from neighboring guests. We continually work to... More

Phoenix, Arizona
2 reviews
4 of 5 stars Reviewed March 21, 2014 via mobile

We stayed here one night in March, I read the reviews and was wondering what kind of place this was. I generally trust the reviews but take the angry commenters with a grain of salt. ( some people just like to complain ) The deluxe suite was clean and very nice. Small cosmetic stuff....burn holes in the blanket on the... More

Was this review helpful? Yes
Danira A, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

Thank you for taking the time to tell us about your experience, I am happy you enjoyed your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you... More

Prescott, Arizona
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 7, 2014

We arrived in town around 1pm and went to the hotel to see if we could check in early. We were there for my father in laws funeral and we all needed to change and get ready to be at the church at 4pm. The lady at the front desk did not even let me finish my sentence she just... More

Was this review helpful? Yes 1
West Covina, California
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 4, 2014

We went to this hotel because it was cheap and close to the NHRA racetrack and we totally got what we paid for. Even though it was cheap I think the front desk personnel should be competent to know what room we should be directed to. WE were directed to the wrong room twice. The room was not very clean... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your experience at our hotel was not to your satisfaction. I apologize that you were directed to the wrong room upon arrival. As well, I am sorry that the cleanliness of your room did not meet your expectations. If you have any additional comments, feel... More

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Additional Information about Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.

Address: 5035 East Chandler Boulevard, Phoenix, AZ 85048
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Extended Stayamerica Phoenix - e. Chandler Blvd. Hotel Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
Extended Stay America Phoenix

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