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Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.

2.5 of 5
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5035 East Chandler Boulevard, Phoenix, AZ 85048
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Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
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52 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (19)
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Dallas, Georgia
Level Contributor
129 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Now don't get me wrong...the room was clean and quiet and everything that I had to use was working fine, but this place is very hard to get to given where they built it and it is not exactly what I thought it was going to be. You have to request everything you may need to add....even a cup for... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not happy with your experience with us. While we no longer keep dishes in guest rooms, these items are available at the front desk for no additional charge. In response to... More 

1 review
1 of 5 stars Reviewed May 28, 2015 via mobile

This was one of the worst hotels I have stayed at. Upon arrival there was no one at desk, waited 45 mins to be checked in. Room given was unclean and had roaches. I was given another room only to wake up to roach crawling in the shower. I also booked for a month, thinking I would get a discount... More 

Was this review helpful? Yes

Travelers are raving about these Phoenix hotels

Elgin, Illinois
Level Contributor
4 reviews
1 of 5 stars Reviewed May 26, 2015

Please never stay at this hotel. They do not wash the comforters, they just exchange them from one bed to another. The comforters were dirty and had stains on them. When we complained to management, they said what do you expect this is not a 4 or 5 star hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that our comforters were not up to standard. To uphold our company's high standards, we do have a scheduled cleaning of our comforters, and our housekeeping staff does replace them as needed when cleaning our rooms. I... More 

Corona de Tucson, AZ
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 19, 2015

Needed one night while traveling and was only looking for close to the interstate for a reasonable price. This choice hit both marks perfectly and then some. Did not expect the updated mini-apartment style room. Super friendly check in personnel. Definitely adding this as a place to stay when in the area again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

I appreciate you taking the time to write such a wonderful review of our property and our staff. It's great to hear that you enjoyed your stay and found our hotel to be a great value. Our team is committed to providing our guests with a home away from home experience, and it is rewarding to hear that we accomplished... More 

San Tan Valley, Arizona
1 review
4 of 5 stars Reviewed April 27, 2015

Perfect place to stay in Chandler, close to lots of activities. The room was large and clean. Optional kitchen supplies if needed. Great price. No complaints and i would stay there again and recommend it to others.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your stay with us. It is our goal to provide an excellent experience to our guests and I'm glad we were able to accomplish that for you. Thank you again for your review. We look forward to seeing you in... More 

2 reviews
1 of 5 stars Reviewed March 7, 2015

We entered the room to a stale smell, the fire alarm went off when the heater was turned on, there was trash in the trash cans from the previous visitor and the worst was after returning from a day of Spring Training we asked for fresh towels and wash cloths (we were told there were none clean)....about 4 hours later... More 

Was this review helpful? Yes
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 4, 2015

I can't understand why the manager here is so rude to the visitors. Even the smallest request she won't help with. I think all the other employees are great from the front desk to the cleaning lady's. But the manager could careless about anything or anybody. Debbie downer the worst manage ever!!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that I did not take care of your needs during your stay with us. I do my best to accommodate all of my guests' needs and I am sorry for your experience. To uphold our company’s high standards, I will be... More 

Woodbridge, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 21, 2015 via mobile

So my first night there I got bitten on my hands,arms & face. SO IF YOU GET ROOM 356 WARNING!!! WARNING!!! Told the front desk but I get the felling they will rent this room out with out doing anything about it!!!! So I feel I need to warn anyone that reads reviews on this place.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the general cleanliness issues you experienced during your stay with us. As this hotel’s manager, I can assure you that I will inspect the room and make sure corrective actions, if necessary, are taken to ensure your experience is not repeated. We continually work... More 

Phoenix, Arizona
Level Contributor
124 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed February 21, 2015 via mobile

This place has been open for 3 months and its a dump. Frumpy rundown inside and a big mistake . Paid up front for 3 months and i regret it. Stuck now but don't make the same mistake I made. Looks great on the outside but scary inside .

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide our guests with all the comforts of home, so I am disappointed to hear that you are so unhappy with your accommodations. As this hotel’s manager, I can assure you that our goal is to assist our guests in any... More 

Jordan, Minnesota
1 review
1 of 5 stars Reviewed February 18, 2015

I had read that this hotel was newly redone. The room I got was defiantly not remodeled my room smelled musty, I used febreze and that did not help, sofa looked like a child had used magic maker on it and bleach may have been used to try and remove it, the couch then reminded me of a skunk. the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd., responded to this review

I appreciate your bringing your experience to our attention. I am sorry to hear that you were not happy with your stay with us. I apologize for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, we will be sure to provide each guest with a clean and comfortable room, as well as prompt customer service,... More 

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