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Comfort Inn I-10 West at 51st Ave

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5152 W. Latham Street, Phoenix, AZ 85043 (Formerly Hampton Inn)
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1 room 1 guest
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Comfort Inn I-10 West at 51st Ave
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94 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Minot, North Dakota
Level Contributor
3 reviews
2 of 5 stars Reviewed July 13, 2015

I stayed for two nights here. At check-in, the girl was friendly, checking me in quickly then waving me in the direction I needed to go while relaying instructions. Upon entering my room, my first notice was the air was off completely, the room hot and stifling. I turned on the AC, and proceeded on with my day. The first... More 

Was this review helpful? Yes
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn I-10 West at 51st Ave. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding several issues on your recent visit. I have shared your feedback with staff members to ensure we handle these types of... More 

Massillon, Ohio
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed May 29, 2015

We needed a reasonable place to stay that was centrally located to all the baseball parks during spring training and this hotel is a convenient on/off from the expressway. The room was clean and comfortable. The breakfast was good. The staff was fantastic. Sadly, there are almost no restaurants nearby. We were driving all over for dinner. The other thing... More 

Was this review helpful? Yes
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeri Lynn... More 

Toronto, Ontario, Canada
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 24, 2015

This hotel is well located for the Spring Training facilities, especially those on the west side of the valley. The property is located close to the I-10. The only drawback is the left hand turn from the street the hotel is located to 51st Street can be tricky due to traffic. You may want to turn right and then make... More 

Was this review helpful? Yes 2
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 19, 2015

Stayed for 4 nights with the family. Everyday the room was cleaned and towels were fresh. The breakfast was typical for this type of hotel. Friendly staff. Overall good experience. We would stay there again.

Was this review helpful? Yes 2
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for taking the time for your feedback. It is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope... More 

Camarillo, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 15, 2015

We had a great time, day one at spring training, only to come back to our hotel which has been taken over by NASCAR people!! Now don't get me wrong, I love Nascar BUT..they took over the parking lot. We counted 30 trucks each of them taking up 3 spaces!!! We had to park down the street at another hotel.... More 

Was this review helpful? Yes 3
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for taking the time to let us know... More 

Greensboro, North Carolina
Level Contributor
345 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
1 of 5 stars Reviewed March 11, 2015

Terrible place. Rooms are old and NOT taken care of. Service terrible, and do not care about customers. Cant walk out ANY door without smelling, or should I say, reeking of smoke. Area doesn't feel safe. Breakfast area dirty and not taken care of....food not much better. Will NOT stay here again and suggest that no one make the same... More 

Was this review helpful? Yes
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Des Moines
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 5, 2015

We stayed for four nights while exploring the Phoenix area. We picked the location for its central location in Phoenix right off I-10. The surrounding neighborhood is fairly sketchy, so we didn't feel safe going for a walk near the hotel. The hotel clerk wasn't unfriendly, but more indifferent. It was only a week after the Superbowl, so many the... More 

Was this review helpful? Yes
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeri Lynn... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 15, 2015

This is a good hotel. Good value, cleanliness inside the hotel. Outside had trash that had not been picked up. Unfortunately or fortunately, this property is right on I-10 and noise from I-10 does not stop. Unless higher sound walls are built, there is no remedy. The breakfast was good and yummy. I wished they had Grapefruit Juice as selection... More 

Was this review helpful? Yes
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeri Lynn... More 

Whittier
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 21, 2015

I was in Phoenix for 1 day and my customer was walking distance from the hotel, so it seemed like a good idea to stay the night. Checking in was disappointing, I wasn't recognized for my elite status like I normally do at Holiday Inn. Going to my room was a mission though. The elevators were located at the back... More 

Was this review helpful? Yes 1
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Truely sorry we were not at our best. Sincerely, Jeri... More 

Santa Fe, New Mexico
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed January 8, 2015

This hotel is a great value, and being right off of I-10 makes it easy to get anywhere in the valley. The room was clean and the beds were comfortable. The hot breakfast had great variety and all of the staff members we encountered were very friendly.

Was this review helpful? Yes 1
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeri Lynn... More 

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