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Comfort Inn I-10 West at 51st Ave

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5152 W. Latham Street, Phoenix, AZ 85043 (Formerly Hampton Inn)
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Comfort Inn I-10 West at 51st Ave
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Comfort Inn I-10 West at 51st Ave
Comfort Inn I-10 West at 51st Ave
Comfort Inn I-10 West at 51st Ave
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92 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Toronto, Ontario, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 24, 2015

This hotel is well located for the Spring Training facilities, especially those on the west side of the valley. The property is located close to the I-10. The only drawback is the left hand turn from the street the hotel is located to 51st Street can be tricky due to traffic. You may want to turn right and then make... More 

Was this review helpful? Yes 1
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 19, 2015

Stayed for 4 nights with the family. Everyday the room was cleaned and towels were fresh. The breakfast was typical for this type of hotel. Friendly staff. Overall good experience. We would stay there again.

Was this review helpful? Yes 1
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for taking the time for your feedback. It is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope... More 

Camarillo, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 15, 2015

We had a great time, day one at spring training, only to come back to our hotel which has been taken over by NASCAR people!! Now don't get me wrong, I love Nascar BUT..they took over the parking lot. We counted 30 trucks each of them taking up 3 spaces!!! We had to park down the street at another hotel.... More 

Was this review helpful? Yes 2
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for taking the time to let us know... More 

North Carolina
Top Contributor
221 reviews 221 reviews
46 hotel reviews
72 helpful votes 72 helpful votes
1 of 5 stars Reviewed March 11, 2015

Terrible place. Rooms are old and NOT taken care of. Service terrible, and do not care about customers. Cant walk out ANY door without smelling, or should I say, reeking of smoke. Area doesn't feel safe. Breakfast area dirty and not taken care of....food not much better. Will NOT stay here again and suggest that no one make the same... More 

Was this review helpful? Yes
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Des Moines
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 5, 2015

We stayed for four nights while exploring the Phoenix area. We picked the location for its central location in Phoenix right off I-10. The surrounding neighborhood is fairly sketchy, so we didn't feel safe going for a walk near the hotel. The hotel clerk wasn't unfriendly, but more indifferent. It was only a week after the Superbowl, so many the... More 

Was this review helpful? Yes
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeri Lynn... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 15, 2015

This is a good hotel. Good value, cleanliness inside the hotel. Outside had trash that had not been picked up. Unfortunately or fortunately, this property is right on I-10 and noise from I-10 does not stop. Unless higher sound walls are built, there is no remedy. The breakfast was good and yummy. I wished they had Grapefruit Juice as selection... More 

Was this review helpful? Yes
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeri Lynn... More 

Whittier
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 21, 2015

I was in Phoenix for 1 day and my customer was walking distance from the hotel, so it seemed like a good idea to stay the night. Checking in was disappointing, I wasn't recognized for my elite status like I normally do at Holiday Inn. Going to my room was a mission though. The elevators were located at the back... More 

Was this review helpful? Yes 1
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Truely sorry we were not at our best. Sincerely, Jeri... More 

Santa Fe, New Mexico
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 8, 2015

This hotel is a great value, and being right off of I-10 makes it easy to get anywhere in the valley. The room was clean and the beds were comfortable. The hot breakfast had great variety and all of the staff members we encountered were very friendly.

Was this review helpful? Yes 1
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeri Lynn... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 27, 2014

Came on a family trip with 4 adults. Parking was free. Room was clean and comfortable. Mini fridge in room. Good pillow option. Came for breakfast at 9:30 but everything was already put away. Friendly staff.

Was this review helpful? Yes 1
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeri Lynn... More 

Las Cruces
Contributor
13 reviews 13 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 12, 2014

We stayed here lastnight, and it is very good for the price. We only paid around $80 after taxes, which is awesome, and I was pleasantly surprised when I saw the room. It is clean, didn't stink, and modern looking. Nice comfy beds with nice bedding. Nice desk and chair to sit and plan our vacation and a pretty picture... More 

Was this review helpful? Yes 1
ComfortInnPhxWest, General Manager at Comfort Inn I-10 West at 51st Ave, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jeri Lynn... More 

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