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All 176 Phoenix hotels

Hilton Garden Inn Phoenix Airport

3.0 of 5 Hotel   |   3422 East Elwood Street, University & I-10, Phoenix, AZ 85040 (South Mountain)
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81%
Ranked #34 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 days ago
kon y Bronx, New York
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283 people have reviewed this hotel

Traveler rating
    141
    85
    36
    14
    7
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49
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125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Bronx, New York
1 review
3 of 5 stars Reviewed 2 days ago NEW

If it wasn't for Evan,(the (waiter)staff in the restaurant),let me tell u ...there is no way,I would even consider eating there...He does his job very well,and honors ur choice..I am a NEW YORKER,used to excellent and fast service..He has accomodated that while I was here...and also made me my own creation!I can't say much for ur other staff members in... More

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for providing your feedback regarding your recent stay with us at the Hilton Garden Inn Phoenix Airport. Evan is truly an asset to our hotel and his service attitude speaks for itself. I'm sorry if the rest of my staff did not stand out as much as Evan did. We've had quite a bit of turnover over the... More

Cedaredge, Colorado
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

i had a great stay/experience at this property. This was my first stay at this Phoenix property and i will say that it is the first of many as i work often in Phoenix. The professionalism of staff was some of the best I've experienced!! I would like to "pick on" one staff member. A young lady, Celeste, was at... More

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to Celeste and continue to work hard to maintain the highest guest satisfaction you have come to... More

Winston Salem, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We had an early morning flight out of Phoenix and chose this hotel at the end of our vacation. Near airport and desert botanical gardens. We used the shuttle to drop the rental car off a day early, then caught it again to the airport - painless,

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

Connecticut
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The small footprint, tiny lobby and narrow hallways suggest that this hotel may have been another brand at one time. It's wedged in between a Holiday Inn Express and some offices. The only nearby restaurant is a Waffle House. The room itself was comfortable and well appointed. Staff was very friendly and hospitable. My room was near the dumpster which... More

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for stay with us and providing feedback regarding your experience at the Hilton Garden Inn Phoenix Airport. This property was the 1st Hilton Garden Inn conversion hotel. It was originally built as a Hawthorne Suites in 1998. I am happy to hear that our room and service was up to standards. I apologize for the room assignment you... More

Manchester, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here having driven a long way and having an early morning flight the following day. As this is a budget class Hilton near an airport we weren't expecting anything special. In fact we were completely wrong.The staff were great ( one of them gave us directions when we stopped at a filling station, then came out of the... More

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

Seattle, United States
1 review
2 of 5 stars Reviewed 1 week ago

The first night of my stay was great! On the 2nd night evidently the guests from hell arrived and were given a room directly above mine. I have never heard such noise in a hotel in my entire life. It sounded as if furniture was constantly being moved around the room along with elephants stampeding. I complained to the front... More

Review collected in partnership with Hilton Garden Inn

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Patrick, I’m so sorry you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay. We regret you experienced a noise level that made your stay unpleasant and that we weren’t able to take the appropriate action to make it better. We... More

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was awesome, I stayed her when visiting Laser Spine Institute! I am absolutely making it a point to return to the Hilton Garden Inn at the Phoenix airport because I had such a great experience. When I arrived they had an assortment of welcome beverages including flavored water. The hotel room was in fantastic condition and there was... More

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

New York City, New York
Top Contributor
65 reviews 65 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Two-night stay before flying out-of-town. Great clean room, very comfortable bed. Spacious layout, enjoyed the separate living and sleeping areas in king suite. (Didn't take advantage of the in-house food or breakfast, but delicious in-room coffee.) Super courteous and helpful staff. We had trouble with rental car; returned earlier than expected--my hubby got lost trying to find the shuttle location... More

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

Vancouver, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

If using shuttle from the Phoenix airport make sure you get in the right one. There are three Hilton Garden Inns and each have there own dedicated shuttle. The Buffet breakfast in the restaurant was fantastic. With an omelette bar and made to order waffles, french toast, and pancakes. All fresh, tasty and a good value for $12

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

Beaufort, SC
Top Contributor
200 reviews 200 reviews
43 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent one night at the HGI near the airport before an early morning flight. We were able to return the rental car, catch the shuttle back to the hotel and have a nice evening before our early morning flight. The hotel staff is great; very helpful with directions, etc. We enjoyed the pool, the restaurant, and the huge room.... More

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

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Additional Information about Hilton Garden Inn Phoenix Airport

Also Known As:
Hilton Garden Inn Phoenix Airport Hotel
Hilton Garden Inn Phoenix Airport Hotel Phoenix
Hilton Garden Inn Phoenix
Hilton Phoenix
Phoenix Hilton
Address: 3422 East Elwood Street, University & I-10, Phoenix, AZ 85040
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > South Mountain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Phoenix
#33 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport 3*
Official Description (provided by the hotel):
Mediterranean ambience, modern in room amenities for the business or leisure traveller; near I-10 & University Drive. ... more   less 
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