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Hilton Garden Inn Phoenix Airport

#32 of 174 Hotels in Phoenix
Certificate of Excellence
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3422 East Elwood Street, University & I-10, Phoenix, AZ 85040
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Hilton Garden Inn Phoenix Airport
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Hilton Garden Inn Phoenix Airport
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414 reviews from our community

Traveler rating
    209
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    48
    22
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Whenever we visit Phoenix, we stay at the Hilton Garden Inn Airport on our last day in town. It's very convenient to return our rental car to the airport as soon as we check-in, call the hotel for a shuttle ride back, and take the shuttle again the next morning for an early flight. It simplifies the ordeal that is... More 

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Indianapolis, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

room's toilet did not flush and small bugs were flying. In addition to that the operator could not combine my two HH member's accounts even though I called from the room's phone. I won't stay in this hotel

Review collected in partnership with Hilton Garden Inn

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Phoenix, United States
1 review
4 of 5 stars Reviewed 1 week ago

Friendly and courteous reception by the staff. The room was tidy and well maintained. I was offered an upgrade to accommodate my early arrival and was pleased by the service. I would definitely recommend this location for its close proximity to the airport and location next to freeway access.

Review collected in partnership with Hilton Garden Inn

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for staying with us at the Hilton Garden Inn Phoenix Airport and providing your feedback regarding your experiences. I am happy to see that the service standards and location of our hotel meets your expectations. Our hotel is conveniently located near the Sky Harbor Airport and easily accessible to many popular destinations in the Valley of the Sun.... More 

Keller, Texas
Top Contributor
85 reviews 85 reviews
50 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

took hotel shuttle from Phoenix Airport to hotel. Speedy and friendly check-in. Hotel is fairly new with a very southwester themed decor. Lots of tile floors and desert colors.Room was large and comfortable. Bathroom had great lighting. Only disadvantage is the loud under the window heating/cooling unit. It did its job well but we were sure aware when it came... More 

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for staying with us at the Hilton Garden Inn Phoenix Airport and providing your feedback regarding your experiences. I am delighted to see that our Southwestern décor combined with certain design aspects of the Hilton Garden Inn was to your liking. We appreciate our Hilton Honors members, not only for their continue loyalty to Hilton and its family... More 

Clovis, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in the Handicap Suite, it was extremely comfortable. We are not used to a Suite when booking a Handicap room and it was a pleasant surprise. A television in each room means if someone cannot sleep, they can go watch TV in the other room. There also was a small kitchenette in the room so if you wanted,... More 

Review collected in partnership with Hilton Garden Inn

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for staying with us at the Hilton Garden Inn Phoenix Airport and providing your feedback regarding your experiences. I am delighted to see that our service standards and room amenities exceeded your expectations. We look forward to welcoming you back to us in the future! More 

Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Hilton Garden Inn in Phoenix for one night on our return home from vacation. The hotel staff were very friendly and helpful. The room was nicely appointed and the furnishings and bed were quite comfortable. The hotel provides quality amenities in the bathroom (Nutrogena products). Overall, we enjoyed a nice stay at this hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for staying with us at the Hilton Garden Inn Phoenix Airport and providing your feedback regarding the experience you had. I am happy to see that you had a positive stay and enjoyed the amenities we offer. We look forward to welcoming you back to us! More 

Washington DC, District of Columbia
Top Contributor
56 reviews 56 reviews
43 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

I joined my husband on a work trip and we stayed here for one night. We had a flight that arrived late and so we booked one night here, before we drove to the resort where the meeting would be held the following day. The property is a short drive from the airport and was clean. The room was very... More 

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for staying with us at the Hilton Garden Inn Phoenix Airport and providing your feedback regarding the experience you had. I am happy to see that your stay was enjoyable. We are in the process of swapping out our beds in the rooms and when you return to us, just ask one of our friendly Guest Services Agents... More 

New Boston, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Traveling on business having a clean hotel room to come home to is a big plus. The staff is friendly and make guests feel welcome. I enjoy the breakfast especially the omelet ... any way preferred ... I will definitely return back to this location because of the staff, the rooms and convenience to my working location.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for staying with us at the Hilton Garden Inn Phoenix Airport and providing your feedback regarding the experience you had. I am happy to see that you enjoyed our breakfast offerings and our staff was friendly. We look forward to welcoming you back in the future! More 

White Plains, New York
Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked a room at this hotel a few days before my return back to Phoenix. I had stayed in Phoenix a few days earlier in a hotel that not only cost double the price of this hotel but was far away from the airport. Anyhow this hotel was like an angel sent from the sky. I stayed from a... More 

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for staying with us at the Hilton Garden Inn Phoenix Airport and providing your feedback regarding the experience you had. I am happy to see that your stay was enjoyable. We are also scheduled to have our rooms renovated some time next year and we hope when you return to us, you'll notice the changes we are making... More 

Portland, Oregon
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Refrigerator in the king suite did not work. Since we required a refrigerator for our special dietary needs groceries, we had to move to another room. In that room, the stove top burners did not work so we could not prepare a meal (or boil water--had to use microwave for that), so we had to travel out for dinner. The... More 

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

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