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All 174 Phoenix hotels

Metro Plaza

3.0 of 5 Hotel   |   10220 N. Metro Pkwy E., Phoenix, AZ 85051 (Formerly InnPlace Hotel Phoenix North)
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Metro Plaza
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Ranked #101 of 174 hotels in Phoenix
A recent review
3 of 5 stars reviewed 3 weeks ago
Christine C Grants
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  • Reviews (204)
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204 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The pictures on their website were a bit deceiving. Front desk clerks were friendly. We were given a room with a view of the pool..when we got to the room and opened the curtain, we had a view of trees...could not see the pool. Asked for a different room and they had no problem switching our room. The property is... More

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Tucson, Arizona
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed July 22, 2014 via mobile

This hotel is one that you should stay away from. Dirty, Gross, and run-down! I can't believe this is rated as high as it is. CAUTION: The bar and restaurant have closed. This is NOT a full-service hotel. One shining moment is the free hot breakfast.

Was this review helpful? Yes 1
Chilliwack, Canada
1 review
4 of 5 stars Reviewed July 7, 2014

We had an awesome stay here, the staff was amazing and very helpful. The breakfast also exceeded our expectations, it was huuuge. and delicious. I would definitely stay here again, and also reccomend it to anyone. The rooms were very clean however the hotel was a little worn out in some places. Other than that, this hotel was wonderful!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 3, 2014

i had several items come up missing from my room and not until after we called the police to make a report did our stay suddenly get denied. My family has been doing business and outings at this location since the late 1900's and on occasion the cabinet representative from the governors office would grace us. I have never ever... More

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Was this review helpful? Yes 1
Champaign, Illinois
1 review
1 of 5 stars Reviewed June 22, 2014

Hotel has seen better days. Our room had mildew growing around the ceiling of the bathroom. The room air conditioner made noise, but did not create much airflow or cool the room. They do not change the sheets frequently, we ended up sleeping on top of the covers after finding body hairs of previous guests in-between the sheets. The furniture... More

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Tucson, Arizona, USA
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 8, 2014

The location is great. The exterior is okay. The check in area and lobby is nice. The rooms are gross. There was a terrible smell in our room. The windows were so dirty we couldn't see outside. There was no trash can in the bathroom. When we flushed the toilet, sewage came up into the tub (thus the smell of... More

Was this review helpful? Yes 1
Big Bear Lake, CA
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 3, 2014

I found this place on Groupon Getaways when I was looking for a hotel near the business center where I was attending a seminar. The area it is in is run down and has lots of transient people wandering about. The lobby seemed fine, but once I was checked in and began the long search for my room I noticed... More

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Payson, Arizona, United States
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed May 28, 2014

The entire floor of our hotel smelled like poop. We went there for a conference with several of us staying in this hotel. I really really hope they don't book this place again! The staff was not very friendly.

Was this review helpful? Yes 1
Bonney E, Front Office Manager at Metro Plaza, responded to this review

Thank you for leaving us your feedback. We sincerely apologize for your experience. We are in the process of changing the property with recent ownership changes. We hope you will let us demonstrate and display the vision we have for the Metro Plaza upon completion. More

San Diego, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 15, 2014

After reading the reviews I felt compelled to write my own. I stayed here during a funeral and was surprised. I didn't want to spend a lot and got a great deal on Price Line. I was expecting something very old and scarey. Instead I was greeted by some nice attendants in the lobby, even at midnight when we checked... More

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Bonney E, Front Office Manager at Metro Plaza, responded to this review

Thank you so much for taking the time to leave us detailed feedback. We truly rely on the input from our guests to gauge our performance. We are so happy you were satisfied with your stay and were able to experience the great value and amenities we offer. Please stay with us again next time you are in Phoenix! We... More

San Diego, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 1, 2014

I've stayed at this hotel on 4 seperate occassions. It's on the older side but it's always been clean and I've never smelled anything funky. I always get the king bed which always has a fridge. Everything in the rooms worked just fine, old style TV is fine. During my last stay they informed me at the front desk that... More

Was this review helpful? Yes 1
Bonney E, Front Office Manager at Metro Plaza, responded to this review

Thank you so much for this review! We are happy that you are able to see the great value that the Metro Plaza is from the comfort of our rooms, variety of amenities and the friendly service from staff. We are going through exciting changes so we look forward to sharing our new look with you! More

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Additional Information about Metro Plaza

Address: 10220 N. Metro Pkwy E., Phoenix, AZ 85051 (Formerly InnPlace Hotel Phoenix North)
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Metro Plaza 3*
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Also Known As:
Four Points Phoenix North
Phoenix Four Points
Four Point Sheraton Phoenix Metrocenter

42 photos of this hotel

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All traveler photos (31)
Hotel & grounds (8)
Pool/beach area (4)
Bathroom (2)
Room/suite (2)
Other (15)

Management photos: Courtesy of the property manager

All management photos (12)
Business center/function rooms (1)
Dining (1)
Hotel & grounds (5)
Pool/beach area (2)
Room/suite (1)
Other (2)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#101 Top resorts Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
The Metro Plaza is a 284 room hotel located in North Phoenix. This ideal location is surrounded by exciting attractions like the Metrocenter Mall, a variety of restaurants, and even an amusement park. The hotel captures the ambiance of the Southwestern Sonoran Desert while providing guests with thoughtful amenities, like complimentary wireless high-speed Internet access, an outdoor heated pool and whirlpool, complimentary fitness center, and the Copper Creek Bar & Grill. The hotel also features 14,000 square feet of versatile meeting space, perfect for any event from weddings to business meetings. ... more   less 
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Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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