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All 176 Phoenix hotels

Metro Plaza

3.0 of 5 Hotel   |   10220 N. Metro Pkwy E., Phoenix, AZ 85051 (Formerly InnPlace Hotel Phoenix North)
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Metro Plaza
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57%
Ranked #97 of 176 hotels in Phoenix
A recent review
3 of 5 stars reviewed 4 weeks ago
Foster467 Oro Valley, Arizona, United States
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196 people have reviewed this hotel

Traveler rating
    48
    57
    32
    27
    32
See reviews for
36
54
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39
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Denver, Colorado
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

When we checked in the mexican front desk clerk, was first rude to my husband when he asked about getting a fridge, then later when our 16 yr old daughter was coming back from the pool and stopped to ask him for a towel, he was flirting with her and made her very uncomfortable. When I called down to speak... More

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1 review
1 of 5 stars Reviewed 6 days ago NEW

Arrived Friday afternoon, and ran into a nightmare with reservation, follow by the rooms missing the microwaves we had requested. Upon requesting the microwaves from the "alleged" MOD; was given numerous false stories, promises, no microwaves, and a fake e-mail contact, when all he needed to say was that he had none available and would take care of it the... More

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Lenexa, Kansas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

After reading other reviews I'm glad I won't actually be staying at this hotel. Read the cancellation policy BEFORE booking!! They're customer service is completely awful! They're booking service is rude. They do not work with you at all. My aunt booked a block of rooms for her wedding which they refused to honor after changing ownership. I swear the... More

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Everett, Wa
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

terrible by far booked through Expedia room carpet filthy dirty old style TV which they charge $17.32 to order a movie. Happen to be a baseball tournament for the Tuscon teams at that time also so non stop door slamming and running down the hall all evening complaining to the desk did not help. Very run down old building. Never... More

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2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Our team stayed at this motel (don't fool yourself that this is a hotel). Instead of a long run on paragraph, let's number these bad boys in order of occurrence... 1. You get to share the parking lot with homeless folks. Yes this adventure will show your kids why to stay in school! 2. It is filthy from the get... More

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Tucson, Arizona
1 review
1 of 5 stars Reviewed 4 weeks ago

My wife, daughter and I had a nice get-away planned for this past weekend and had booked through Kayak.com at the Metro Plaza Hotel. We were not looking for anything too fancy, something within our budget, and this appeared to fit the bill. Our experience seemed to start pleasantly enough when we were great at the front desk, we easily... More

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Oro Valley, Arizona, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were a part of a group, and the rate was very reasonable. The upside, the breakfast is phenomenal. The made to order omelet bar was very good. Staff was friendly, beds were cozy, but rooms need to be updated! The hallways are falling apart. With a little attention, this could be a nice hotel for the price.

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Golden Valley, Arizona
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel on business. The experience started off awful and never got better. They lost my reservation and spent about a half hour getting this corrected. As I got to the room I noticed dirty walls and stained carpet through out the facility. I entered the room to find the toilet running. The sink would not drain... More

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Bonney E, Front Office Manager at Metro Plaza, responded to this review

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. I would like to investigate this further. Please call me if you would be willing to converse regarding your stay. I can be reached at 602-331-9873. Again, I... More

Contributor
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This looks to be an old Holiday Inn that has not been updated since 1983! The lobby, rooms, restaurant, and pool area all need some TLC. The hot tub is about to fall apart and the bed spreads are beat up. The young guy at the front desk was nice and the cleaning ladies we encountered were friendly. Do not... More

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Bonney E, Front Office Manager at Metro Plaza, responded to this review

We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve. We acknowledge that our property is due for some updates and with recent ownership and... More

Troy, Michigan
Top Contributor
78 reviews 78 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at this property back in 2005 for a few months on business when it was a Sheraton. Back then, it was a little outdated, but I liked the location (can walk to a number of restaurants, a mall, movie theatre and a decent spot to run outside). This week, I was back in Phoenix on business, and all... More

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Additional Information about Metro Plaza

Also Known As:
Four Points Phoenix North
Four Points Phoenix
Sheraton Phoenix
Phoenix Four Points
Four Point Sheraton Phoenix Metrocenter
Address: 10220 N. Metro Pkwy E., Phoenix, AZ 85051 (Formerly InnPlace Hotel Phoenix North)
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #97 of 176 hotels in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Metro Plaza 3*
Official Description (provided by the hotel):
The Metro Plaza is a 284 room hotel located in North Phoenix. This ideal location is surrounded by exciting attractions like the Metrocenter Mall, a variety of restaurants, and even an amusement park. The hotel captures the ambiance of the Southwestern Sonoran Desert while providing guests with thoughtful amenities, like complimentary wireless high-speed Internet access, an outdoor heated pool and whirlpool, complimentary fitness center, and the Copper Creek Bar & Grill. The hotel also features 14,000 square feet of versatile meeting space, perfect for any event from weddings to business meetings. ... more   less 
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