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Crossland Economy Studios - Phoenix - Metro - Dunlap Ave.

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2102 West Dunlap Avenue, Phoenix, AZ 85021 (Formerly Homestead Studio Suites)
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Crossland Economy Studios - Phoenix - Metro - Dunlap Ave.
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (26)
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Brooklyn
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 3, 2015

I had read the reviews for Crossland Studios on Dunlap along with my family, and I was very worried about what our experience would be. However, we were on a budget and the the reviews for Crossland weren't as bad as others we'd seen here on trip advisor within in our price range. When we arrived there we were pleasantly... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that we didn't provide you with outstanding customer service and that you encountered cleanliness issues in your room. In response to your feedback, I will be making sure rooms are thoroughly cleaned to our company’s high standards. I also apologize that the comfort... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 1, 2015

Be prepared to be eaten alive if you get the room I got. Our 7 month old had bed bugs on her. My wife discovers them when she woke up from her allergic reaction to the cigarette smell in the "non smoking room". The bed covers smelled like human sweat as well as the pillows. My wife was going to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

Thank you for your recent review of your stay. The situation you described regarding the room conditions and the cleanliness issues you experienced is unacceptable. I sincerely apologize for your experience. To prevent this from happening again, my team is working harder to ensure that rooms are better inspected, cleaned properly and that necessary steps are taken to prevent future... More 

Travelers are raving about these Phoenix hotels

Anchorage, Alaska
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed March 30, 2015

I'm going to be honest. This was a disaster from the get-go. We requested NON-SMOKING rooms, and we did not get them- one was so foul we didn't think we could tolerate it at all- we complained to be told they were "completely booked' however we noticed SEVERAL empty rooms. We were also told "it will be free" since they... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

Thank you for your recent review of your stay. The situation you described regarding the maintenance issues in your room is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team is doing more thorough inspections of our rooms and I will have our maintenance staff go through all of our rooms to... More 

Wellington, United Kingdom
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed March 25, 2015

Booked in for four nights, with the option of extending to seven. Managed to stay one! I asked, more than once for an upstairs room. Got one on the ground floor and I'm sure they weren't all occupied upstairs. As usual with such places, costs are kept low by only employing one reception person, who is trying to serve and... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

Thank you for your recent review of your stay. The cleanliness issues you described are truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, I will be retraining our housekeeping staff as well as making sure all rooms are inspected before guest arrivals to make sure your experience is not repeated. Your feedback is... More 

Mililani Town, Hawaii, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed March 17, 2015

I stayed here for about a month. After having a very bad experience with Extended Stay America on Spruce street in Tampa I had swear I was never going to book at another ESA out of pure principle. Because actually they are not all managed the same. Anyhoo.. So when I got to phoenix on business I looked for another... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

Thank you for your recent review of your stay. I am very sorry that our hotel did not make your stay in Phoenix an enjoyable one. To uphold our company’s high standards, we will work to provide each guest with excellent service and a clean and comfortable room. Your feedback is very important to us, so thank you for sharing.... More 

Massillon, OH
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed March 17, 2015

This hotel was undoubtedly the worst I've ever had the displeasure to spend time in. I understand economy, but the room was disgusting. I did request a smoking room, however I assumed that to be cigarette smoking. The room was also obviously used for cooking, but from the smell it was something other than food that was cooked. I was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

Thank you for the feedback about your stay at our hotel. The cleanliness issues of the room you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be meeting with our housekeeping staff and evaluating our cleaning procedures. Your feedback is very important to us, so thank you for sharing. Thank you... More 

Rancho Cordova, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 16, 2015

Don't even waste your time. Absolutely filthy. Bathtub was moldy. Carpets completely stained. A/C didn't work at first (90 degrees outside) barstool only half covered, the rest just old brown foam. Wouldn't even change us to another empty room.. The service was atrocious. Busy weekend as we checked other motels for availability, we had no choice but to stay there.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

Thank you for the feedback about your stay at our hotel. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be making sure our staff inspects all arrival rooms daily to ensure each guest has a clean and comfortable stay. Your feedback is very important to us,... More 

Rancho Cordova, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 16, 2015

In all of my years of staying at hotels, I have never stayed in such a total dump. The A/C did not work, and the office refused to fix it until the next day. Mold in the bathroom, and roaches everywhere. The carpet was totally soiled, and I do not think it could be cleaned, and has not be cleaned.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the conditions of the room. The issues you described are truly unacceptable. To uphold our company’s high standards, I will be meeting with our staff to ensure each guest receives professional customer service and that each room is thoroughly cleaned... More 

Chandler, Arizona
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 2, 2015

The first glaring problem I saw was the window screen, which was torn from the main frame. There were no chairs. The air conditioner did not work, and seemed to almost heat the room just running. There were no dishes, utensils, glasses/cups/mugs, or cookware in the cabinets; however, the cupboards were full of previous guests' Walmart and liquor store trash... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

Thank you for the feedback about your stay at our hotel. The conditions of the room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken with my staff about ensuring the room is cleaned and double checked to ensure your experience is not repeated. Your feedback... More 

McGuire AFB, NJ
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed February 20, 2015 via mobile

We had this place booked for a week by my in laws as we were in town for a wedding. Here's a list of things I wrote down for my review:Non smoking room was stink of cigarettes No trash can Outdated tv with no remote Three pillows to share for 2 ppl Bathroom door had a hole like it was... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. In response to your feedback, I will go back and retrain the front desk staff, housekeeping, and our maintenance team. We are also in the process of hiring additional staff... More 

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