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All 176 Phoenix hotels

Holiday Inn North Phoenix

3.0 of 5 Hotel   |   12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center) (North Mountain)
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Holiday Inn North Phoenix

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Ranked #101 of 176 hotels in Phoenix
A recent review
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47 people have reviewed this hotel

Traveler rating
    11
    14
    8
    2
    12
See reviews for
12
8
4
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at this Holiday Inn recently and our experience here was very satisfying. The room was spotless. We enjoyed how quiet the stay was even though they were very busy. The personnel were polite, cheerful and helpful in every way. I could not believe how comfortable the bed was. Uncomfortable beds are a problem in alot... More

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Cameron Park, California
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

I booked on line and had a special Breakfast rate. I booked 3 rooms for 4 nights. We managed to get served Bfast 1 time. Service was terrible, long wait and restaurant was less than 1/3 full. Beds are lumpy and uncomfortable. Bathroom is minimally cleaned. At check out, I was charge a much higher rate than my online confirmation... More

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California, United States
Top Contributor
74 reviews 74 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I did a bid for this or else we would of never stayed here. We were just looking for a decent inexpensive room to rest in on the way to our vacation destination. They claim to be a 2.5 star but they are a 2 or maybe a solid 1.5. A very odd smell is in the hotel and it... More

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Naura J, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you for advising us of your dissatisfaction regarding your hotel stay, we apologize for the inconvenience and the negative impression this may have caused you. We understand why you are disappointed, and wish to assure you that this is not our usual level of service. Our management team has taken note of this and proper action has been take... More

Addison, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I am a brand new IGH Rewards Club Member. I booked a "passing through" nights stay 7 days in advance, and requested a non-smoker's room. Simple enough you'd think. Too me that means that no previous guests of that room had EVER smoked there. Wrong! There was that Smoker's Stench in the room. Everything else was top of the line... More

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear BigThunder63, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

2 reviews
4 of 5 stars Reviewed March 8, 2014

First time in phoenix, Arizona. Very great place. It was clean and staff was wonderful. Would very much stay again. Paid special of 85 when booked online. Con: it is very close to the highway so there were motorcycles out at 2 am. It was noisy because the window almost seemed to be open all night but wasn't. Provably very... More

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1 review
4 of 5 stars Reviewed March 5, 2014

The customer service was absolutely remarkable. From the manager to the front desk staff everyone has tried to make my stay delightful. I would like to thank one member of the staff, Felicia. Thank you Felicia. Felicia brightened up my day and again I'd like to thank her. Holiday Inn North Phoenix is the place to stay when visiting. Thank... More

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Fort Myers, Florida
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 4, 2014

This hotel has very comfy beds and linens. It is inside corridor, so it is quieter .... It has nice rooms with refrig , micro, and coffee service. This hotel is near I-17 and 101 connectors so it is a very good location. It has a nice pool area, spa, and business center. Pool was Not heated. It has a... More

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San Diego, California
1 review
1 of 5 stars Reviewed March 4, 2014

We travel quite a bit and have become accustom to choosing Holiday Inns as our first choice because of great experiences in the past but this one is horrible. First you have to walk through a cloud of smoke to get in the lobby and it isn't other hotel guest smoking but the management of the hotel. At least go... More

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Summer C, Thank you for staying with us and leaving a review. We have sent you a private message to address your concerns further. Best Regards, Pam G Case Manager IHGCare More

Phoenix, Arizona
Top Contributor
110 reviews 110 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 20, 2014

We had some out of town guests visiting and I recommended this hotel to them because of it's convenient location. They would stay for three nights. I had never stayed there and didn't know very much about the property. I trusted the Holiday Inn name. This property is owned by an Indian man, which explains the Indian restaurant attached to... More

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Shady Cove, Oregon
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 8, 2014 via mobile

We stayed here because it was easy to find and one of the first hotels coming into town. They matched the cheapest price I found online which was awesome. We enjoyed the hot tub and pool. My only complaint is there was no continental breakfast and the attached restaurant was overpriced and gross.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Lindsey N, Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

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Additional Information about Holiday Inn North Phoenix

Also Known As:
Holiday Inn North Phoenix Hotel Phoenix
Holiday Inn North Phoenix Hotel
Ramada Plaza Hotel
Ramada Phoenix
Phoenix Ramada
Address: 12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #101 of 176 hotels in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn North Phoenix 3*
Official Description (provided by the hotel):
The Holiday Inn Phoenix North is the newest in contemporary styling and the most modern hotel in the North Phoenix area. Conveniently located off I-17 and a short drive from downtown Phoenix, Scottsdale, Tempe, Peoria, as well as I-10, our beautiful 100% non-smoking hotel offers easy access to Metro Center Mall, which includes a variety of restaurants, shopping, and entertainment. Our modern, sophisticated design offers a plethora of amenities such as spacious guest rooms featuring luxurious new bedding, enhanced bath experience, full service restaurant featuring Indian inspired exotic dishes, bar, room service, and an outdoor pool and whirlpool. Our flexible meeting facility can comfortably accommodate up to 200 people and provides a variety of catering options. ... more   less 
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