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Holiday Inn North Phoenix

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12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
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Holiday Inn North Phoenix
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80 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed yesterday NEW

I would say from the time I walked in the front door in the lobby I was greeted by the front desk and a warm welcome. The guest room was spacious and very clean and it made me feel like I was home. I decided to go to the restaurant which the service was great and the food came out... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Very clean,helpful/friendly customer service, and relaxing. The room was very clean and a/c worked awesome. The restaurant and bar service was great and food and drinks were great too. Great place to spend a the weekend.

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Tucson, Arizona
Contributor
16 reviews 16 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The staff was absolutely AMAZING! The WiFi works great and the rooms were marvelous. We decided to book her(a lot of hotels in the area) and we made the right choice! As soon as we checked in we felt like home. The pool area was very nice and we enjoyed the Arizona heat. Anything we needed was handled almost immediately... More 

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Fredericksburg, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

The two weeks we were at the holiday Inn we were treated like family. We would like to thank Mr. Patel, Manny Rivas all the front desk staff and house keeping. We definitely would stay there again. Thank You Mr And Mrs. Whetzel

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Phoenix N, Front Office Manager at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We enjoyed having you as our guest and hope you will visit us again. Sincerely, Tamara Morales Front Desk Manager More 

Rockville, Maryland
Top Contributor
107 reviews 107 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed May 25, 2015

It's just off I-17, and should be convenient to find: however, it wasn't. We accidentally found it after looking for 30 minutes: the sign at the entrance to their driveway is rather small. This isn't a problem if you know where to look. Room was quiet and comfortable, even though it sits above the interstate. Bed was just right after... More 

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Phoenix N, Front Office Manager at Holiday Inn North Phoenix, responded to this review

Thank you for your feedback... We understand your frustration in trying to find a location when traveling and we apologize for the inconvenience. Also, we are sorry to hear of your disapproval of the continental breakfast. I can assure you that this is temporary! Our restaurant is under renovation and we are sure that our enhancements will deliver a more... More 

Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 21, 2015 via mobile

The is a composite review of 2 stays at this property. The hotel is situated in a less than upscale part of town w lots of street people hanging out all day and night and no visible security person around. The hotel is a regular holiday Inn w dark interior and avg accommodations in the rooms. It is a full... More 

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Phoenix N, Front Office Manager at Holiday Inn North Phoenix, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Tamara M. Front Office Manager More 

Travelers are raving about these Phoenix hotels

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2015

I stay here quite often on a business trip. Very friendly customer service. Nice location close to the freeway 17. good restaurants and shopping area closeby. Competitive price. WiFi is good. I will comeback again in the future. Breakfast is the only downside.

Was this review helpful? Yes 1
Phoenix N, Front Office Manager at Holiday Inn North Phoenix, responded to this review

We are always so happy to have you as our guest! We are excited for you to experience our new restaurant opening very soon. We know that you will love staying here even more! More 

dc
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 11, 2015

There's nothing terrible about this hotel but the disgusting carpet in the room where they are serving their complementary breafast while the restaurant is being renovated. It's not really convenient to anything in particular. The rooms are standard fare 3 star rooms. Nothing to snear at, but nothing to rave about either. My mother-in-law was woken up by their alarm... More 

Was this review helpful? Yes 1
Phoenix N, Front Office Manager at Holiday Inn North Phoenix, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,... More 

1 review
5 of 5 stars Reviewed May 6, 2015

Great and friendly customer service. Rooms are very clean and new. The location is very close to the freeway exit! Group friendly. Great breakfast. Overall, we enjoyed our stay at Holiday Inn North Phoenix very much!!!

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Phoenix N, Front Office Manager at Holiday Inn North Phoenix, responded to this review

Thank you for sharing your experience with us! We look forward to accommodating you again in the future. More 

Vacaville, California
2 reviews
4 of 5 stars Reviewed April 28, 2015

Spent nearly three weeks at this hotel assisting pregnant daughter and her family. I was accompanying my wife and elderly mother in law--both handicapped. Over all the hotel was real nice considering it is under going renovations. Our rooms where adequate and pool was great after a long day. The hotel room rate was very fair. What causes me to... More 

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Phoenix N, Front Office Manager at Holiday Inn North Phoenix, responded to this review

We are so proud to hear that your experience with us was a great one! Every staff member shares a common goal to provide our guests with top notch service to help create a memorable experience. Thank you and we hope to see you and your family very soon! More 

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