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All 174 Phoenix hotels

Holiday Inn North Phoenix

3.0 of 5 Hotel   |   12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center) (North Mountain)
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Ranked #97 of 174 hotels in Phoenix
A recent review
3 of 5 stars reviewed 2 weeks ago
DavidBryan Benson, AZ
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54 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Benson, AZ
Top Contributor
51 reviews 51 reviews
13 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed 2 weeks ago

nice looking and comfortable room at decent price. They are still repairing damage from aug 4 and it is aug 9. For our room that didnt matter. But what did matter is the shower didnt have cold water (we used our kids room shower) and ac kept the 100deg heat to 76 despite being set at 65. Bed was comfortable.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear DavidBryan, Thank you so much for your review of our hotel. I am pleased to note that you liked our hotel and comfortable beds. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I apologize for the inconvenience you may... More

1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed at this Holiday Inn for 5 nights. 4 out of the 5 nights were great, loved the rooms for the price, was clean and well kept, and the staff was friendly (The first 4 days of course). On the fifth night of me staying at the hotel, we had a deent size storm (for phoenix) and some of... More

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear cody h, Thank you for your review regarding your recent stay at Holiday Inn North Phoenix, AZ (28th Dr.). It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More

Columbus, Ohio
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 24, 2014

We were out in Phoenix for Spring Training and stayed at this property mostly due to Holiday Inn's/ING's Priority Club loyalty program. This hotel isn't necessarily close to lots of 'hot spots' in Phoenix, but it is conveniently located right off the interstate. They didn't have the room we reserved upon check-in, but this was quickly rectified. The pool/hottub was... More

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Show Low, Arizona
1 review
4 of 5 stars Reviewed May 28, 2014

this visit better we are a frequent visitor...last visit...shower didn't work...we were moved to a different room...that room has a roach in the bathroom..we took care of it since it was late at nite...did mention to manager on checkout...this visit was ok ...no problems

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Carson City, Nevada
2 reviews
5 of 5 stars Reviewed April 22, 2014

We've never been disappointed in any Holiday Inn/Holiday Inn Express that we've stayed at and this one was no different. We had a very nice room and the staff was very friendly and helpful. Housekeeping was excellent. They came every day (we were there for a week), without exception and gave us fresh towels and made the beds. The only... More

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Palos Hills, Illinois
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 22, 2014

The hotel itself is fine. Room was clean, staff was very friendly. The Air Conditioner in my room was really loud and looked to be a tad on the old side but that is a minor complaint. The location itself is a tad on the seedy side. I was there a week, and at night in this area it gets... More

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear 10withamop, Thank you for taking the time to write your review following your recent stay. We are glad you found the rooms clean and the staff friendly. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know... More

Phoenix, Arizona
1 review
5 of 5 stars Reviewed April 21, 2014

I had a wonderful time at the Holiday Inn, Great customers service, I just moved to the area and the staff helped me out the best the could with getting me numbers to places for apartments and you name it they all help and were Excellent!! I would stay here again in a heartbeat! Thank you so much!

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1 review
5 of 5 stars Reviewed April 11, 2014

My husband and I stayed at this Holiday Inn recently and our experience here was very satisfying. The room was spotless. We enjoyed how quiet the stay was even though they were very busy. The personnel were polite, cheerful and helpful in every way. I could not believe how comfortable the bed was. Uncomfortable beds are a problem in alot... More

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Cameron Park, California
3 reviews 3 reviews
1 of 5 stars Reviewed April 7, 2014

I booked on line and had a special Breakfast rate. I booked 3 rooms for 4 nights. We managed to get served Bfast 1 time. Service was terrible, long wait and restaurant was less than 1/3 full. Beds are lumpy and uncomfortable. Bathroom is minimally cleaned. At check out, I was charge a much higher rate than my online confirmation... More

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Leo S, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More

California, United States
Top Contributor
92 reviews 92 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed March 27, 2014

I did a bid for this or else we would of never stayed here. We were just looking for a decent inexpensive room to rest in on the way to our vacation destination. They claim to be a 2.5 star but they are a 2 or maybe a solid 1.5. A very odd smell is in the hotel and it... More

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Naura J, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you for advising us of your dissatisfaction regarding your hotel stay, we apologize for the inconvenience and the negative impression this may have caused you. We understand why you are disappointed, and wish to assure you that this is not our usual level of service. Our management team has taken note of this and proper action has been take... More

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Additional Information about Holiday Inn North Phoenix

Address: 12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn North Phoenix 3*
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Also Known As:
Holiday Inn North Phoenix Hotel Phoenix
Ramada Plaza Hotel
Ramada Phoenix
Phoenix Ramada

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Room/suite (9)
Hotel & grounds (12)
Dining (3)
Business center/function rooms (2)
Pool/beach area (2)
Bathroom (1)
Other (4)
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Official Description (provided by the hotel)
The Holiday Inn Phoenix North is the newest in contemporary styling and the most modern hotel in the North Phoenix area. Conveniently located off I-17 and a short drive from downtown Phoenix, Scottsdale, Tempe, Peoria, as well as I-10, our beautiful 100% non-smoking hotel offers easy access to Metro Center Mall, which includes a variety of restaurants, shopping, and entertainment. Our modern, sophisticated design offers a plethora of amenities such as spacious guest rooms featuring luxurious new bedding, enhanced bath experience, full service restaurant featuring Indian inspired exotic dishes, bar, room service, and an outdoor pool and whirlpool. Our flexible meeting facility can comfortably accommodate up to 200 people and provides a variety of catering options. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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