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Holiday Inn North Phoenix

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12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
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Holiday Inn North Phoenix
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Holiday Inn North Phoenix
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70 reviews from our community

Traveler rating
    17
    20
    13
    6
    14
See reviews for
21
11
8
18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed 2 days ago NEW

Every thing at this hotel was great; from check in, to room condition, to check out. I will definitely be back soon. The bald guy was fantastic with recommendations to near by restaurants and gave great directions to local places to shop. The room was immaculate, and the bed was one of the best that I have had the pleasure... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This is a very nice property. Not perfect, but for the money the average person will be pleased. Clean linens and towels, housekeeping on point and a great front desk staff made this a very enjoyable stay. They should clone Angie and put one of her on every shift every day.

Was this review helpful? Yes 2
Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great Hotel with an excellent staff. My room was clean and fresh upon entering. TV worked well, bed was comfortable and I liked the pillows. Front desk gave me directions to the local mall which was just south and had a lot of places to eat. I will be coming back in a few days.. Thank you for a great... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Me my wife and son satyed in holiday inn at north phoenix and all i can say it was great all thanks to the desk clerk angie she was so nice and she was all smiles and very nice and helpful thanks again angie.

Was this review helpful? Yes 2
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have stayed at numerous Holiday Inn Express, and have had above average service at all. Angie and John at the front desk at the Holiday Inn North were super sweet, and Angie made me feel like I was coming into her own home; immediately offering me a popsicle on the hot day and probably would have come around the... More 

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Phoenix N, Front Office Manager at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. John and Angie will be pleased to read your praises! We hope you will visit us again soon. Sincerely, Tamara M. Front Desk Manager More 

Gonzales, Louisiana
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My son and his fiance stayed here for 3 nights and were very disappointed in the hotel as a whole. They did not receive service for 2 of the days and when they did they were left with one towel. They had two light bulbs out and called to let them know and no one ever came to change them.... More 

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Trish1965, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate... More 

Los Angeles, California, United States
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 5 weeks ago

Stayed with kids for Dodgers Spring Training game. Clean & comfortable room. The only problems was that there was a lot of noise being by the pool. Request a room away from pool. Security latch screws were stripped and recessed light in shower was half way out. I let the front desk know. Hopefully it was fixed.

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Oscar S, Thank you very much for sharing your experience with us. I am glad that you and your family enjoyed our cozy and clean rooms. On the other hand, please accept my apologies that your stay was inconvenienced due to insufficient soundproofing in the rooms. We are hoping that you give us the pleasure of hosting you on... More 

Port Ludlow, Washington
Top Contributor
135 reviews 135 reviews
35 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 19, 2015

This Holiday Inn is very clean, with well appointed rooms. Our king bed room included a couch, desk, frig & micro, a large 42" TV, desk and very effective heating/ cooling system. The bed was very comfortable with plenty of pillows. The included breakfast was a buffet with waffles, cereal, eggs, potatoes, sausage and juice - no fresh fruit.

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1 review
1 of 5 stars Reviewed March 18, 2015

I personally called Hotels.com four weeks ago, and the agent spent over 5 minutes searching every area hotel to find a king suite for me here for a special birthday date with my husband. When we checked in, our room was instead a handicapped double-double. When I called the front desk, the girl was horrible, defensive, and incredibly rude with... More 

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Amber K, Thank you very much for sharing your experience with us. I am very sorry to hear about the troubles you encountered over your reservation and that you had an unpleasant experience with us. I’d like to obtain some additional details regarding your stay so I have sent you a private message. I look forward to hearing from... More 

Denver, Colorado
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

Nothing special. ..nothing bad. ...nothing great. Stayed there a couple of nights. It was close to where I needed to be and close to the interstate. I would stay there again. Price was gouged high because of spring training.

Was this review helpful? Yes 1
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