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Holiday Inn North Phoenix

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12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
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1 room 1 adult
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Holiday Inn North Phoenix
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109 Reviews from our TripAdvisor Community

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Huntsville, Alabama
Level Contributor
603 reviews
415 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The lobby was not too impressive and the front desk agents didn’t seem to have their act together. Too many guests trying to check in and not enough staff mostly. The hotel is old and tired and in need of a thorough refresh and the public areas were unattractive. I booked a suite and it was huge - the room... More 

Helpful?
1 Thank AGoingGal
Phoenix N, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jim... More 

Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I were in Phoenix for a long weekend and stayed at Holiday Inn North Phoenix. The staff was very friendly and helpful. When there were no towels by the hot tub (yes, not exactly a major problem I know), the desk manager delivered them personally to us while we relaxed in the hot tub. The room was... More 

Helpful?
1 Thank gmat43
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

We highly appreciate your candid comments! We are so happy you loved to stay with us! We pride ourselves on maintaining high quality service and establishment! We look forward to serving you in the future and hope to be your main choice of hotel in Phoenix, AZ More 

New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Worst Holiday Inn ever. First t.v. didnt work. I left to take care of some papers in the business center and what did i find, no paper. Called the gentlemen at the front desk very helpful came up to my room because maintenance left for the night and helped me out with my t.v. and connected it back to the... More 

Helpful?
2 Thank Max B
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Thank you for your candid Review, we apologize that your stay was not satisfactory and we are very sorry to know your stay was not 5 stars. We hope to rectify and issues you faced at our hotel please feel free to contact us. Once again we are very sorry More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Super disappointed with Cardinal fans. Booing, talking trash, even one male fan touching me inappropriately on my way to my seat! Anyway, the shower in the hotel was fab. Nice and clean room. Breakfast is mediocre, best to find a local eatery. I'll be glad to fly home, and leave the birds behind.

Helpful?
Thank Susan M
Phoenix N, Director of Sales at Holiday Inn North Phoenix, responded to this review

Susan M Sorry to hear about your experience at the Stadium but, this has nothing to do with the hotel experience. Jim Director of Sales More 

Twin Cities, Minnesota
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a pretty nice property, properly maintained with easy access to the freeway. There is more than one elevator in the building, so you can park your car near it for easy access. We got the top floor and had no issues in any kind of street noise. The (barely) bad part: - Reservation. I reserved for a suite... More 

Helpful?
Thank buzzedlight
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Thank you so much for making our hotel your Home away from home! , we are glad you enjoyed your stay and would choose our hotel again when you are in town! we as a team at our hotel could not be more proud! More 

Hilliard, Ohio
1 review
4 of 5 stars Reviewed 4 weeks ago

Friendly and knowledgeable staff. Especially Angie the bartender/waitress. Clean rooms. Convenient location to area attractions. Easy access to interstate. Recently renovated. Plenty of restaurants located nearby.

Helpful?
Thank Donnie5805
Phoenix N, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotel Donnie. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jim Director of Sales More 

2 reviews
5 of 5 stars Reviewed December 29, 2015 via mobile

This was a special getaway for my birthday and we chose the romance package. The service was amazing. They were very professional, welcoming and made our stay perfect. The room was so nice, very clean and stocked with all the essentials. We had an issue with the toilet and they had that fixed within minutes. As a part of the... More 

Helpful?
Thank Jenny B
Phoenix N, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotel Jenny B. I am pleased to hear you enjoyed your stay with us with the Romance Package. We designed it for a special occasion's and want to wish you a belated happy birthday Jenny B. We hope you will visit us again. Sincerely, Jim Director of Sales More 

Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 20, 2015 via mobile

Very service minded staff and hotel is nice and clean. Restaurant is open till 10pm and has decent food. Only downside is the noise from the highway and the gas-station across the street. With better noise insulating windows this would be a five rating.

Helpful?
Thank CubaLibreOnCoke
Phoenix N, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotelCubaLibreOnCoke . I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jim Director of Sales More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed November 26, 2015

I stayed here in May of 2015. Wow! AWESOME STAFF!!! Very friendly and professional. Very nice and clean rooms after checking out my buddy's room on the second floor, I was on the 4th floor. Business center was convenient to print boarding passes, laundry facility was awesome to wash my sweaty clothes after hiking Camelback Mountain in the Arizona heat.... More 

Helpful?
Thank Noah Y
Phoenix N, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotel Noah Y. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jim Director of Sales More 

London, United Kingdom
Level Contributor
117 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed November 21, 2015 via mobile

Stayed here whilst traveling through. Nice big rooms, comfortable bed. Clean and tidy. Plenty of parking. Helpful staff. Not much within walking distance but turn left out of the car park and drive a mile and you come to an area with numerous chain restaurants. Good value would use again.

Helpful?
Thank fonsbikes
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

We are so glad you loved our hotel! , Thank you for mentioning and taking the time to leave us your candid thoughts about our hotel! More 

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