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Holiday Inn North Phoenix

3.0 of 5 12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
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Holiday Inn North Phoenix
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Holiday Inn North Phoenix
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56 reviews from our community

Traveler rating
    13
    16
    10
    4
    13
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16
9
6
15
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Watertown, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 13, 2014

we were less than satisfied with our stay at the Holiday Inn North Phoenix for unfortunately, several reasons. First, we reserved the king executive room but were given a room with two double beds. Upon request to correct this, we were given a room that indeed had a king sized bed, but that smelled badly of sewage to the point... More 

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear TAuletta, Thank you for taking the time to post a review of our property. We would like to apologize for the experience you had with your room accommodations and any inconvenience you may have encountered that did not live up to your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2014

I booked an executive double queen suite. which honestly is just the name for a standard double bed room. We paid extra thinking we were going to get a bigger room, which it wasn't. I asked the front desk about the room and he couldn't explain any difference between a standard and an executive room. so I asked about the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Nahomy C, Thank you for writing a review about your recent stay with us. We appreciate you bringing your concern to our attention and apologize for any discomfort you may have experienced. Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry you were unhappy... More 

Benson, AZ
Top Contributor
56 reviews 56 reviews
13 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed August 9, 2014

nice looking and comfortable room at decent price. They are still repairing damage from aug 4 and it is aug 9. For our room that didnt matter. But what did matter is the shower didnt have cold water (we used our kids room shower) and ac kept the 100deg heat to 76 despite being set at 65. Bed was comfortable.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear DavidBryan, Thank you so much for your review of our hotel. I am pleased to note that you liked our hotel and comfortable beds. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I apologize for the inconvenience you may... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 4, 2014

I stayed at this Holiday Inn for 5 nights. 4 out of the 5 nights were great, loved the rooms for the price, was clean and well kept, and the staff was friendly (The first 4 days of course). On the fifth night of me staying at the hotel, we had a deent size storm (for phoenix) and some of... More 

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear cody h, Thank you for your review regarding your recent stay at Holiday Inn North Phoenix, AZ (28th Dr.). It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Columbus, Ohio
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 24, 2014

We were out in Phoenix for Spring Training and stayed at this property mostly due to Holiday Inn's/ING's Priority Club loyalty program. This hotel isn't necessarily close to lots of 'hot spots' in Phoenix, but it is conveniently located right off the interstate. They didn't have the room we reserved upon check-in, but this was quickly rectified. The pool/hottub was... More 

Was this review helpful? Yes 1
Show Low, Arizona
1 review
4 of 5 stars Reviewed May 28, 2014

this visit better we are a frequent visitor...last visit...shower didn't work...we were moved to a different room...that room has a roach in the bathroom..we took care of it since it was late at nite...did mention to manager on checkout...this visit was ok ...no problems

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Carson City, Nevada
2 reviews
5 of 5 stars Reviewed April 22, 2014

We've never been disappointed in any Holiday Inn/Holiday Inn Express that we've stayed at and this one was no different. We had a very nice room and the staff was very friendly and helpful. Housekeeping was excellent. They came every day (we were there for a week), without exception and gave us fresh towels and made the beds. The only... More 

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Palos Hills, Illinois
Contributor
16 reviews 16 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 22, 2014

The hotel itself is fine. Room was clean, staff was very friendly. The Air Conditioner in my room was really loud and looked to be a tad on the old side but that is a minor complaint. The location itself is a tad on the seedy side. I was there a week, and at night in this area it gets... More 

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IHGCare, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear 10withamop, Thank you for taking the time to write your review following your recent stay. We are glad you found the rooms clean and the staff friendly. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know... More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed April 21, 2014

I had a wonderful time at the Holiday Inn, Great customers service, I just moved to the area and the staff helped me out the best the could with getting me numbers to places for apartments and you name it they all help and were Excellent!! I would stay here again in a heartbeat! Thank you so much!

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1 review
5 of 5 stars Reviewed April 11, 2014

My husband and I stayed at this Holiday Inn recently and our experience here was very satisfying. The room was spotless. We enjoyed how quiet the stay was even though they were very busy. The personnel were polite, cheerful and helpful in every way. I could not believe how comfortable the bed was. Uncomfortable beds are a problem in alot... More 

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Additional Information about Holiday Inn North Phoenix

Address: 12027 North 28th Drive, Phoenix, AZ 85029 (Formerly Ramada Plaza Hotel at Metro Center)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn North Phoenix 3*
Number of rooms: 174
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Also Known As:
Holiday Inn North Phoenix Hotel Phoenix
Ramada Plaza Hotel
Ramada Phoenix
Phoenix Ramada

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