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All 174 Phoenix hotels

Westin Phoenix Downtown

4.0 of 5 Hotel   |   333 North Central Avenue, Phoenix, AZ 85004 (Central City)
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91%
Ranked #7 of 174 hotels in Phoenix
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
Richard S Columbus, Ohio
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386 people have reviewed this hotel

Traveler rating
    276
    76
    22
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Columbus, Ohio
2 reviews
5 of 5 stars Reviewed yesterday NEW

Had to travel to Phoenix in the middle of July for work. Prior to the stay I reached out to the hotel and inquired about my stay. I was upgraded to an amazing corner suite upon arrival. The staff and employees were extremely friendly, helpful, and made the stay enjoyable. Jesseca Malecki was fantastic, and provided a nice note in... More

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2 reviews
5 of 5 stars Reviewed 1 week ago

My girlfriend and I stayed here for two nights while in Phoenix to see her beloved Cubs play the Diamondbacks at Chase Field. Very friendly staff, very clean, huge room, all in all it was a great weekend. The Hotel restaurant, Province, was one of the better hotel restaurants I've been in. Decent prices and excellent food/drinks. If we ever... More

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Denver, Colorado, United States
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed at this property, and the hotel is just new, everything is trendy and stylish. The room was also very spacious, in my opinion. Phoenix Westin's lounge is also by far one of the best in terms of the space, the service, and the food it offered. Also, I would like to name Veronica at the executive lounge... More

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Dallas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Today, I contacted the Westin Phoenix Downtown regarding an upcoming stay. The initial call taker, Kelly, was pleasant; however, she did not follow through on what she told me that she would in a timely manner. She stated that she was busy and would complete my request later in the day, which is horrible customer service. I called back and... More

Was this review helpful? Yes 2
jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review

Thank you for the feedback regarding your experience. While I am disappointed to hear of your first communication not meeting your expectations, I am pleased Saundra assisted you and provided excellent customer service. We value our guests and look forward to welcoming you on your upcoming visit. More

Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is great!!!! The staff is very friendly from valet, front desk and housekeeping. I had a great spacious room. The Heavenly Bed is PRICELESS. All my Phoenix business trips will take me back to the Westin.

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jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review

We love to hear AMAZING! Thank you for your review. I am thrilled you had a great experience and we appreciate you mentioning our staff! The bed is truly Heavenly. If we can provide more information on our Heavenly Bed just let us know. See you soon! More

Temecula, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Having stayed in the Hyatt, Sheraton, Ritz, and several boutique hotels (Biltmore, etc); the Downtown Westin beats them all hands-down for customer service, cleanliness, value, and proximity to the downtown area. The hotel's rooms and public areas are contemporary and always easily cooled (if you've been to Phoenix in the summer, you know the importance!). Room service is exceptional (fresh... More

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Jesseca M, Director of Operations at Westin Phoenix Downtown, responded to this review

Thank you very much for your review. We appreciate your loyalty to The Westin Phoenix Downtown, and look forward to welcoming you back often! More

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was one of the first Westins I ever stayed at and it was amazing! It was a newer more modern hotel with public transit right outside the door (so no need to rent). I was in town for a baseball series (blue jays vs diamondbacks). they had a great gym and the restaurant downstairs had delicious food. In fact... More

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jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review

Thank you for your review. While I am happy to hear you enjoyed your visit, I apologize you encountered a challenge with your door. Please contact me directly when you return to The Westin Phoenix Downtown, and I will ensure your visit is seamless. More

Somerville, Massachusetts
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 25, 2014

Clean, black marble floors. Friendly reception at the desk. First impressions were of high class and big potentional. Walking in the room I thought I was in one of Jagger's hotel rooms. 2 healthy queen beds, fresh white linens, and...a view of a neighboring HVAC unit. We were doing so well - but no worries, the stay got better. Aching... More

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jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review

We are glad you had a superstar experience! Thank you for your feedback and we look forward to seeing you again soon in downtown Phoenix! More

Flagstaff
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

My wife and I went to a Diamondback Baseball game in Downtown Phoenix to help celebrate my wife's birthday. We stayed here at the Westin because it was very close to the ball park and we were very pleased by the people and the facility. We walked two blocks to watch the Channel 12 news being aired (they have windows... More

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jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review

We love birthday getaways! The Westin Phoenix Downtown is the perfect location when heading to a ball game. We have baseball packages should you ever want to explore this rate option. Great to hear you enjoyed your celebration! Thank you. More

Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed June 23, 2014

We stayed at the Westin for one night whilst driving across the USA from Columbus, OH to Los Angeles, CA. The trip was an early 50th birthday present for my wife. I mentioned this on the booking and when we arrived we were amazed to find we had been given an upgrade to a huge one-bedroom corner suite. Quite possibly... More

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jesseca m, Director of Operations at Westin Phoenix Downtown, responded to this review

Wow, that is quite the adventure. We are glad to be a part of your journey and celebration! Thank you for your review. More

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Additional Information about Westin Phoenix Downtown

Address: 333 North Central Avenue, Phoenix, AZ 85004
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Phoenix Downtown 4*
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Also Known As:
Westin Phoenix Downtown Hotel Phoenix

586 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Phoenix #3 Luxury Hotel in Phoenix #4 Family Hotel in Phoenix #7 Business Hotel in Phoenix #8 Romantic Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
This downtown hotel is conveniently located near Phoenix's Convention Center. Onsite, we offer comfortable hotel rooms and large event space perfect for weddings, conferences, and meetings. ... more   less 
Number of rooms
242

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