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City Center Downtown

600 W. Van Buren Street, Phoenix, AZ 85003 (Formerly Best West Inn Downtown)
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1 room 1 guest
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City Center Downtown
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61 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chandler, Arizona
2 reviews
4 of 5 stars Reviewed June 10, 2015

The room was clean and adequate - had a fridge and microwave. Friendly staff and very easy check in. A little bit of a hike to ComicCon, through a not so great area but pedicabs made it ok. Would stay here again.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Thank you so much for recognizing our staffs hard work and dedication to provide 100% guest satisfaction! we are very happy you enjoyed our little downtown phoenix hotel. thank you for your candid review! More 

1 review
5 of 5 stars Reviewed May 9, 2015

This is a great place to stay. My boyfriend and I have been here for three days and we love it. The rooms are clean, the staff is professional, and it's very quiet. If you're looking for safe, sanitary, and affordable then look no further.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Thank you for choosing our little downtown Phoenix hotel while traveling to AZ! we are very proud to know you liked our stay and we hope to be your only hotel of choice when coming to Phoenix. We strive for 5 star reviews to insure that each customer is satisfied. Thank you City Center Downtown More 

1 review
5 of 5 stars Reviewed May 6, 2015 via mobile

My wife and I have stayed here twice now and have been very pleased with the staff and the room we stayed in as well as the price for sure. It's an easy walk to downtown dining and shopping. The room was clean and comfortable.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

We are so happy to know you enjoyed your stay at our hotel and the location of the hotel was convenient for you! . Thank you so much for taking the time to leave us your candid review we highly appreciate it and are very proud to get your review. Thank you again, City Center Downtown. More 

Poitiers, France
Level Contributor
3 reviews
5 of 5 stars Reviewed April 23, 2015

The motel advertises a view of the skyline and it isn't lying! The area itself felt very safe, I'm a 23 yr old woman and was traveling with my boyfriend; there were no suspicious incidents, we walked around at night and were able to walk to go out into the heart of the city. It took about 10-15 minutes by... More 

Was this review helpful? Yes
Guest_relations2k, Public Relations Manager at City Center Downtown, responded to this review

We are very happy to know your stay was excellent!, We know you have many choice when traveling and we are happy you choose our hotel! We hope to be your only choice of hotel when traveling to our town :) We are proud to have your candid 5 star review! Sincerely, City Center Management More 

Modesto, California
1 review
4 of 5 stars Reviewed March 31, 2015

Although it was on the edge of downtown bordering on not the best area, I felt safe. The hotel could use some cheerier paint and a few renovations, but it was clean. Thank you to the wonderful and friendly staff for making my stay comfortable. God Bless!

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Thank you so much for your candid review! we are so happy that you chose to stay at our Downtown hotel :) , We are a small hotel but we strive on providing a very personal guest experience. We hope to see you again soon! More 

1 review
4 of 5 stars Reviewed March 22, 2015

This Hotel was amazing, the staff and mangement are so polite toward guests. The location of the hotel is also so convenient in a way that is so close to light rail, and downtown. The staffs are also so informative at their job and even more. I really ha fun staying there.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

We are so happy to know you loved our little city center hotel! , We strive to get reviews like this and we are so proud our hard work is showing ! . We hope to see you as a regular guest! Thank you once again More 

1 review
4 of 5 stars Reviewed March 21, 2015

It was by far the best hotel at its price point I have found out here. The staff was friendly,funny and helpful. The room was clean and they had some construction going on it looked like they were renovating but it was no problem. Would stay again in a heartbeat.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Thank you so much for letting us know about your stay!. we are always improving our hotel and we are so happy you enjoyed our new improvements to the hotel. thank you so much for choosing our hotel and for taking the time out of your schedule to leave us your candid review! More 

1 review
5 of 5 stars Reviewed March 15, 2015

We came from NewYork. We stayed there this past weekend. Close to the theater were i was going to. Manager and receptionist were very friendly. Room was clean. I would come back and stay here again. Thanks for everything!

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Comfort and Cleanliness and best pricing in town is our number one priority! we are so happy we were able to provide you with a 5 star stay! thank you so so much for leaving us your candid review and we hope to see you again soon! Sincerely. City center downtown. More 

1 review
5 of 5 stars Reviewed March 15, 2015

We were there for a concert on the weekend. Room was clean, beds were confy anf staff was very friendly. 10 minutes away from the airport. Mc Donalds across the street. Very nice and convenient for us since it was close to everything. Thank you!

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Thank you for choosing our hotel when you were in town for the concert! we are very close to downtown phoenix and we are happy our location was of convenience to you. Thank you very much for your valuable time in leaving us your candid review!. We are very proud! More 

San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 15, 2015

We spent there a few days and it was a terrible mistake! The room had no daylight, the lights were very dim, the sheets and the towels weren't properly washed (the towels had grey staines on them and there were some stains on the sheets). But worst of all - I got bitten all over by bedbugs! First I didn't... More 

Was this review helpful? Yes 1
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Dear Valued Customer, We highly apologize for the number of issues you faced during your stay, we would deeply like to apologize for that. our goal is to provide 100% satisfaction to each of our guest, looks like that has not happened in this case. We however check each room daily to make sure it is well stocked and clean.... More 

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