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All 174 Phoenix hotels

City Center Downtown

600 W. Van Buren Street, Phoenix, AZ 85003 (Formerly Best West Inn Downtown) (Central City)
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City Center Downtown
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Ranked #106 of 174 Hotels in Phoenix
A recent review
5 of 5 stars Reviewed October 8, 2014
theresa p
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42 reviews from our community

Traveler rating
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    7
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16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2014

I stayed for 2 days. They have done a lot of upgrades to this motel. Very clean rooms. There showers were just remodeled with granite. Awesome breakfast room. Wonderful, helpful staff. Theresa, Front office manager, made our stay very comfortable. She was always helpful with places to eat and places to go.

Was this review helpful? Yes 1
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

We know you have many choices when making a reservation and we are very proud to have been your hotel of choice. Once again thank you for taking valuable time out of your schedule and we hope to see you again soon! Sincerely, City Center Downtown More 

1 review
4 of 5 stars Reviewed September 21, 2014 via mobile

Wasn't Awesome and wasn't terrible. Mainly alot of residents living there. The rooms are average size, pretty clean. The staff was awesome, there is a taxi service in the lobby Taxis Are Us I believe. They picked me up from Volvo for free then dropped me back off free. I gave the driver a tip he was great, don't remember... More 

Was this review helpful? Yes
Guest_relations2k, Public Relations Manager at City Center Downtown, responded to this review

Thank you so much for your kind words! We are so happy you enjoyed your stay at our hotel and we hope to see you as a regular guest of our hotel.! More 

Phoenix, Arizona
1 review
4 of 5 stars Reviewed August 9, 2014

Located at 600 west Van Buren in down town Phoenix this landmark motel is across the street from Churches chicken and McDonalds and a few blocks west from Banks and A.T.M. a large shopping center, Entertainment, culture and museums. With remodeled rooms and their own on site taxi service, This motel has a lot to offer for the modest room... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Thank you so much for you candid review! we hope to see you as a regular guest at our hotel :) we are very honored to get your review and we will always work towards 5 star satisfaction of each of our customers! More 

Tempe, Arizona
1 review
5 of 5 stars Reviewed July 11, 2014

I recently spent 2 days here on a business trip. Its a great location in downtown Phoenix so it was easy to get around. The staff was helpful and you could tell the room had been recently updated. For the price, location and service this is where I will be staying when I come back into town next month.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

We would like to thank you so much for taking the time out of your schedule to leave us your valuable candid opinion for our little retreat hotel in Downtown Phoenix . We hope that we will always be your first choice of hotels while traveling to Phoenix and we will be sure to give you the same great service! More 

LAS VEGAS
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 27, 2014

I am a 12 year VET. My wife and i stayed here until i closed on my house. If you are looking for intelligent people who can deal with people,,,,not the case here. My toilet leaked for 3 weeks. Told the front desk. I also told them that I wanted to be there when they did the work that I... More 

Was this review helpful? Yes 4
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Dear Valued Customer, We highly apologize for the number of issues you faced during your stay, we would deeply like to apologize for that. our goal is to provide 100% satisfaction to each of our guest, looks like that has not happened in this case. We would like to point out that unfortunately the site next door we have no... More 

Iowa City, Iowa
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 3, 2014

This probably is the best example of you get what you paid for. The great budget option if you want a place within walking distance to Downtown and Convention Center. The service is fantastic, people are extremely nice and helpful. But this is for you only if: 1) you are not bothered by hobos around 2) don't care that linens... More 

Was this review helpful? Yes 2
City-Center-Downtown, Guest Relations Manager at City Center Downtown, responded to this review

Dear Valued Customer, We highly apologize for the number of issues you faced during your stay, we would deeply like to apologize for that. our goal is to provide 100% satisfaction to each of our guest, looks like that has not happened in this case. We would like to point out that unfortunately the site next door we have no... More 

Phoenix, Arizona
1 review
4 of 5 stars Reviewed February 14, 2014

Very accommodating for an extended stay; most reasonably & competitively priced motel downtown with a beautiful breakfast room open 7 days a week, for 3 hours in the morning. CCD is being remodeled, and the overall effect has a calming & beautifying feeling. This motel has helped revitalized the downtown area, along with other factors of beautification the city is... More 

Was this review helpful? Yes
City-Center-Downtown, Guest Relations Manager at City Center Downtown, responded to this review

Thank you very much for taking the time to share your thoughts on TripAdvisor. It is our pleasure to hear about your positive experience here. We strive to cater to the needs of all our valued guests- the added convenience of complimentary high speed Wi-Fi is always available to you. We’d love to have you back next time you’re in... More 

Milwaukee, Wisconsin
1 review
3 of 5 stars Reviewed January 1, 2014

I stayed here for a week during the recent Fall National Bridge Tournament. This motel has the best rates you will find in Downtown. You get a good basic room for someone who isn't going to be spending a lot of time in their room. It was clean, quiet, and comfortable...but the room was a bit small and dark, and... More 

Was this review helpful? Yes
City-Center-Downtown, Guest Relations Manager at City Center Downtown, responded to this review

Dear Valued Guest, Thank yo so much for taking the time out of your schedule to leave our hotel a candid review. We will definitely look into your valuable suggestions regarding the charge policy, We will look into the policy and correct any errors if there are any, we apologize for the miscommunication and we hope that you will give... More 

Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2013

This is a nice bed and breakfast hotel in downtown and close to everything. The room was cozy with a nice desk to work at near the window. The desk and room service was also very good. There is nice breakfast included in the morning. The location is also about 5 minutes from everything is downtown and is a short... More 

Was this review helpful? Yes 1
City-Center-Downtown, Guest Relations Manager at City Center Downtown, responded to this review

Thank you so much for your valuable candid review!, We hope to see you again as a regular guest at our newly refreshed City center hotel. We work very hard to keep improving our services and its reviews like yours that help us do that. Once again thank you for your valuable time and for taking the time to leave... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 11, 2013

City Center is a vintage "Route 66" style motel that is being beautifully restored and updated. Our room was very clean, the bathroom had been redone with new tile and fixtures, beds were comfortable. The room was a little dark--only one light fixture between the beds and no switch next to the door. The breakfast room was beautiful and availability... More 

Was this review helpful? Yes
City-Center-Downtown, Front Office Manager at City Center Downtown, responded to this review

Dear Valued Customer, We highly appreciate you taking the time out of your schedule to leave us your candid review and we hope that we are able to see you as a regular customer at our hotel!. We would also like to thank you for being able to mention our free guest lobby computer. We are proud of our clean... More 

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Additional Information about City Center Downtown

Address: 600 W. Van Buren Street, Phoenix, AZ 85003 (Formerly Best West Inn Downtown)
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Price Range (Based on Average Rates): $
Number of rooms: 42
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Also Known As:
Best West Inn Downtown Hotel Phoenix

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