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City Center Downtown

600 W. Van Buren Street, Phoenix, AZ 85003 (Formerly Best West Inn Downtown)
Hotel amenities
City Center Downtown
Best prices for: 1 room 1 guest
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Ranked #94 of 174 Hotels in Phoenix
A recent review
4 of 5 stars reviewed 4 weeks ago
IGotTheTravelingBug Modesto, California
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57 reviews from our community

Traveler rating
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    3
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    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Modesto, California
1 review
4 of 5 stars Reviewed 4 weeks ago

Although it was on the edge of downtown bordering on not the best area, I felt safe. The hotel could use some cheerier paint and a few renovations, but it was clean. Thank you to the wonderful and friendly staff for making my stay comfortable. God Bless!

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Thank you so much for your candid review! we are so happy that you chose to stay at our Downtown hotel :) , We are a small hotel but we strive on providing a very personal guest experience. We hope to see you again soon! More 

1 review
4 of 5 stars Reviewed March 22, 2015

This Hotel was amazing, the staff and mangement are so polite toward guests. The location of the hotel is also so convenient in a way that is so close to light rail, and downtown. The staffs are also so informative at their job and even more. I really ha fun staying there.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

We are so happy to know you loved our little city center hotel! , We strive to get reviews like this and we are so proud our hard work is showing ! . We hope to see you as a regular guest! Thank you once again More 

1 review
4 of 5 stars Reviewed March 21, 2015

It was by far the best hotel at its price point I have found out here. The staff was friendly,funny and helpful. The room was clean and they had some construction going on it looked like they were renovating but it was no problem. Would stay again in a heartbeat.

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Thank you so much for letting us know about your stay!. we are always improving our hotel and we are so happy you enjoyed our new improvements to the hotel. thank you so much for choosing our hotel and for taking the time out of your schedule to leave us your candid review! More 

1 review
5 of 5 stars Reviewed March 15, 2015

We came from NewYork. We stayed there this past weekend. Close to the theater were i was going to. Manager and receptionist were very friendly. Room was clean. I would come back and stay here again. Thanks for everything!

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Comfort and Cleanliness and best pricing in town is our number one priority! we are so happy we were able to provide you with a 5 star stay! thank you so so much for leaving us your candid review and we hope to see you again soon! Sincerely. City center downtown. More 

1 review
5 of 5 stars Reviewed March 15, 2015

We were there for a concert on the weekend. Room was clean, beds were confy anf staff was very friendly. 10 minutes away from the airport. Mc Donalds across the street. Very nice and convenient for us since it was close to everything. Thank you!

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Thank you for choosing our hotel when you were in town for the concert! we are very close to downtown phoenix and we are happy our location was of convenience to you. Thank you very much for your valuable time in leaving us your candid review!. We are very proud! More 

San Francisco, California
1 review
1 of 5 stars Reviewed March 15, 2015

We spent there a few days and it was a terrible mistake! The room had no daylight, the lights were very dim, the sheets and the towels weren't properly washed (the towels had grey staines on them and there were some stains on the sheets). But worst of all - I got bitten all over by bedbugs! First I didn't... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

Dear Valued Customer, We highly apologize for the number of issues you faced during your stay, we would deeply like to apologize for that. our goal is to provide 100% satisfaction to each of our guest, looks like that has not happened in this case. We however check each room daily to make sure it is well stocked and clean.... More 

Charleston, South Carolina
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 11, 2015

The room stunk, very old furniture, completely outdated carpet & they wouldn't allow my husbands service dog which is a Federal Law that states, must permit service animals to accompany people with disabilities in all areas where members of the public are allowed to go. They need to read up on the law before they are either sued or fined... More 

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Nieuwegein, Utrecht, Netherlands
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 10, 2015

Terrible experience. Not a pleasant welcome at the reception, very rude instead. Hotelroom was dirty with a few cockroaches walking in and out there. Phoenix is a nice city but stay away from this hotel! I heard a lot of neighbours having orgasms as well...

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Mexicali, Mexico
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 2, 2015

Sincerely, by the price I guess the room would be in poor conditions, but it was´nt. I do recommend this hotel, and I will surely stay there when in Phoenix again. I stayed one night there because an NBA game I wanted to live, and it´s just a few blocks from the U.S. Airways Center.

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Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

We are very happy to know your stay was excellent!, We know you have many choice when traveling and we are happy you choose our hotel! We hope to be your only choice of hotel when traveling to our town :) We are proud to have your candid 5 star review! Sincerely, City Center Management More 

2 reviews
5 of 5 stars Reviewed February 16, 2015 via mobile

Staff were great, I was a little worried when I drove up, it's an older hotel. The room was clean besides behind the dressers, there was a used bar of soap in the bathroom but everything else looked really clean. Like I said it is older inside but the most important part of the room that was clean was the... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at City Center Downtown, responded to this review

We are very happy to know your stay was excellent!, We know you have many choice when traveling and we are happy you choose our hotel! We hope to be your only choice of hotel when traveling to our town :) Sincerely, City Center Downtown Phoenix More 

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