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Holiday Inn Hotel & Suites Phoenix Airport

3.0 of 5 3220 S. 48th Street, Phoenix, AZ 85040
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Certificate of Excellence 2014
Holiday Inn Hotel & Suites Phoenix Airport
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Holiday Inn Hotel & Suites Phoenix Airport
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248 reviews from our community

Traveler rating
    137
    79
    17
    8
    7
See reviews for
46
53
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83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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nebraska
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

the hotel was clean, the personnel were very helpful and courteous, the restaurant was reasonable. Was a little disappointed that the restaurant was not open from 10 - 4. I was unable to get any lunch.

Was this review helpful? Yes
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thankyou for the great comments and we are so sorry that the restaurant is not open for lunch. On a brighter note our market shop carries fresh made sandwiches and salads. We hope you will have an opportunity to try this the next time you stay with us. More 

Peoria, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

PROS 1. Perfectly clean, odor-free room and bathroom. Furniture, carpets, beds, fixtures all in excellent condition. 2. Excellent TV. My room included mini-refrigerator, microwave oven and coffee maker. 3. Excellent desk/workspace with plenty of power outlets. Excellent lighting throughout room. 4. Friendly, helpful desk staff. 5. Convenient, free parking. CONS 1. The fitness center was very small and disappointing, containing... More 

Was this review helpful? Yes 3
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thanks for taking the time to write a review. It was great to see both the pros and cons. The pros, just to reiterate the good things about the hotel, but more importantly the cons to show us where we need to improve. We will look into each of the issues and fix them to make sure all... More 

Montreal, Quebec, Canada
Top Contributor
51 reviews 51 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 21, 2015

We stayed here the night before flying back from vacation. It's close to the airport and they have a shuttle that will take you back and forth. Our room was large and well-maintained. The bathroom was located between the living area and the bedroom, which I liked as it provided a buffer. Someone could watch TV in either area, or... More 

Was this review helpful? Yes 1
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for taking the time to write about your great stay at our hotel. We do receive many compliments on the food and we are glad you enjoyed everything about your stay. More 

Grande Prairie, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 10, 2015

This was our second stay at this hotel. We stayed here on both ends of a trip to Tucson. It is a very clean, quiet, and updated hotel. Suite rooms are spacious for a family of four. Beds and pillows are perfect. Hotel rooms and grounds very clean and well maintained, a very nice property. The front desk staff was... More 

Was this review helpful? Yes 2
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, We are looking forward to welcoming you back very soon. We are happy to hear that you always enjoy it and we hope to make this hotel part of your regular agenda. More 

Boise
Top Contributor
128 reviews 128 reviews
87 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed January 5, 2015

My wife and I stayed here on both ends of a trip to Phoenix and Tucson including the Fiesta Bowl using our IHG Rewards Nights. This is a very attractive well-managed clean hotel with a complimentary 24hr. shuttle to-and-from the airport. I see in other reviews many get this property confused with the Holiday Inn Express properties. We were one... More 

Was this review helpful? Yes 1
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for the great review. We are in the process of changing out the whole business center equipment and it will be a much easier process soon. We hope this will help on your next stay with us. More 

Philadelphia, Pennsylvania, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 2, 2015

Called for a shuttle, they were there within 15 minutes and we were in the spacious hotel room with our shoes off within 25! In the morning the shuttle was warmed up and waiting for us getting us to the airport within plenty of time to catch flight. Just exactly what we needed and very nice room!

Was this review helpful? Yes
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Its great to see how satisfied you were with our shuttle service. We hope you will have an opportunity to visit us again. More 

North Canton, Ohio
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 27, 2014

Very nice property. Staff extremely friendly and helpful. Free shuttles to/from Mill Street in Tempe. Breakfast buffet was really good. Well managed operation. Bar and restaurant on site. Great service. good food, customer service oriented.

Was this review helpful? Yes
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear guest, Please do come visit us again. We are extremely proud of our hotel and staff and are glad to know you enjoyed it all. Thanks More 

Simcoe
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 25, 2014

Very pleasant hotel, rooms very nice, staff warm and welcoming, from the front desk to the airport shuttle drivers. It is not near anything at this location, but does offer on-site restaurant, and a shuttle to the local area if you want to get out.

Was this review helpful? Yes
Dana Point, California
Top Contributor
67 reviews 67 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 7, 2014

I was traveling with my daughter on a tour of several AZ colleges and had an early AM flight out of Phoenix. I decided I would stay at a hotel near the airport that had shuttle service. Not only did this hotel offer airport shuttle service, it offered shuttle service to the downtown Tempe shops and restaurants a few miles... More 

Was this review helpful? Yes 1
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Please accept our sincere apologies for the unreliable service. I can assure you it does not happen often as our shuttle is quite reliable. Yes, I agree the van is old, however that was a spare van. We just bought a new shuttle in September that actually got rear-ended at the airport and was in the shop getting... More 

Peoria, Illinois
Top Contributor
93 reviews 93 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 9, 2014

Comfortable bed. Nice room overall, other than the grout around the bathtub was starting to deteriorate. Good access to the airport. My only complaint was no breakfast included here. They do offer a restaurant, but if I’m going to pay for it, I’d prefer to check out one of the local establishments (Matt’s Big Breakfast was fantastic) rather than dine... More 

Was this review helpful? Yes
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Im glad to hear you enjoyed your stay, except for the breakfast not being free. I would like to point out that Holiday Inns do not have the complimentary breakfast. Many people do get confused with this as Holiday Inn Expresses do offer a complimentary breakfast buffet. Our hotel has both a self serve buffet or a cooked... More 

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Additional Information about Holiday Inn Hotel & Suites Phoenix Airport

Address: 3220 S. 48th Street, Phoenix, AZ 85040
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Phoenix Airport 3*
Number of rooms: 114
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Also Known As:
Holiday Inn Hotel And Suites Phoenix Airport
Hotel Style:
#42 Romantic Hotel in Phoenix
#49 Business Hotel in Phoenix

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