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Holiday Inn Hotel & Suites Phoenix Airport

#48 of 177 Hotels in Phoenix
Certificate of Excellence
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3220 S. 48th Street, Phoenix, AZ 85040
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Holiday Inn Hotel & Suites Phoenix Airport
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291 Reviews from our TripAdvisor Community

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Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Hotel is very clean, quiet, and well equipped. David at the front desk was very friendly and accommodating. Dawn in the bar was a great conversationalist. Molly in the restaurant was all around awesome. The food was also amazing, which I didn't expect at all. I didn't catch the housekeepers name, but she was very polite. Great place and great... More 

Helpful?
Thank Walter S
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff take great pride in, as you can see by the service you received from David, Dawn, Molly and all our other great staff members. We hope you will visit us again soon. More 

Stuttgart, Germany
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel is located very good. Short distance to the Airport but not too near. Also very easy to get to to the Business spots in Chandler and Tempe. The rooms are quite big and well cleaned. The staff is quite friendly. Also I had no Problem to find something good for breakfast as a european and as a frequent... More 

Helpful?
Thank Nico K
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, We certainly look forward to your return visit with us. We are pleased to hear everything was to your satisfaction. Thank you for taking the time to write a review. More 

Level Contributor
4 reviews
5 of 5 stars Reviewed December 13, 2015 via mobile

Clean.. excelent service... people at front desk very helpful and friendly. Nice rooms ... Clean and with 2 LED tvs. Good wi fi access. The gym is very nice and clean. Good restaurant service. Waiters very friendly...Good airport shuttle service....

Helpful?
Thank Nelson A
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 2, 2015 via mobile

This hotel is an okay stay when you need a quick stop by the airport. The van driver (Lanny, I think) and hotel staff were very courteous. Room was okay. The breakfast however was poor ... burned scrambled eggs. The price was low as I payed in advance so that was the major upside.

Helpful?
Thank billnlindamorgan
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear billnlindamorgan, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room and shuttle service. However, we’re sorry we fell below your expectation regarding the breakfast selection which was unacceptable. We will address this concern. We take all reviews positive and... More 

Level Contributor
236 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 477 helpful votes
4 of 5 stars Reviewed November 25, 2015

Used the free shuttle for airport pickup and return the following morning. Excellent service. Don't know why the French gentleman checking us in gave us a disabled room but we had no complaints - it was twice the size of standard rooms and was very clean and quiet. In fact the whole building appeared fresh and modern and we had... More 

Helpful?
1 Thank redhand
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thanks for the 4 star review with nice things about the hotel staff and rooms. Please accept our apologies on the service you experienced in the restaurant. We will share your concerns with the team so that we can continue to improve our services. We are confident your next experience in the restaurant will be a great one. More 

Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed November 22, 2015 via mobile

Looks good at face value but that's all you get. Small room with a want to be modern look. You can't get a cup of coffee without a credit card, Dennys stype dining area charging for the same breakfast you can get for free at most cheap hotels. Not enough luggage carts for the size hotel so they're never available.... More 

Helpful?
Thank Spearwarrior
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Sierra Vista, United States
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 16, 2015

This was a very nice hotel and our stay was pleasant and comfortable. My wife has severe allergies to pet dander (will cause the onset of an asthma attack), and this pet-free hotel caused her zero problems. Everything about this hotel and everyone working there made our stay enjoyable. With regards value, we got the best price for this hotel... More 

Helpful?
Thank Antonio G
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to when you visit us again. More 

Phoenix, Arizona
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 stars Reviewed November 10, 2015

The lobby was nice and updated and food in the restaurant was very good and reasonably priced. The room was large, but the carpet was not clean. The most disgusting part of this hotel was the carpet in the hall of the 4th floor. We told the front desk and was told that this has been reported many times and... More 

Helpful?
Thank gonealot
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for bring the carpet situation to our attention. We are definitely aware of the carpets and have placed the order. I am not sure why you were told different but I can assure you they are getting replaced. We hope you come and enjoy our great hotel once the new carpets are in. More 

Chicago, Illinois
Level Contributor
187 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed November 6, 2015

This place is not too far from the airport, they do have a shuttle that can pick you up. Your close to freeway and downtown isn't that far away(if you have a car). I didn't use the bar or restaurant, but the bar seemed busy each night, they do have a happy hour that gives you some discounts, didn't see... More 

Helpful?
Thank hart277
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Troy, New York, United States
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 28, 2015

We stayed here for one night, and it was a really nice hotel that is close to the Airport. Looks brand new inside and the staff was very friendly and helpful. I have no complaints. The room was clean and so was bathroom

Helpful?
Thank Adilah A
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear guest, Thank you for your kind feedback. We hope to see you soon! More 

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