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All 176 Phoenix hotels

Holiday Inn Hotel & Suites Phoenix Airport

3.0 of 5 Hotel   |   3220 S. 48th Street, Phoenix, AZ 85040
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86%
Ranked #46 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed March 6, 2014
longjch Cave Creek, Arizona
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206 people have reviewed this hotel

Traveler rating
    122
    57
    13
    7
    7
See reviews for
37
41
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75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Minneapolis, Minnesota
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 4 weeks ago

After checking out of the fantastic Pointe Hilton Squaw Peak and taking a $50 Execucar ride here the night before we flew home from a wonderful vacation we were told they didn't have a room for us due to the guest in our room deciding to extend their stay. They without asking if it was ok with us told us... More

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GMReply, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Thank you for sharing your feelings about our hotel. We understand the frustration that you encountered due to the over booking situation. We try hard to never create a situation that results in relocating our customers. If we do have to relocate our customers, we try to always send them to a comparable establishment. The situation on the night that... More

Cave Creek, Arizona
Top Contributor
71 reviews 71 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 6, 2014 via mobile

I'm not sure this is the best of the bunch for Phoenix Airport Park & Fly, but it was an ok choice. Hotel is basic. Room was standard and, thankfully, quiet. Bed was less than comfortable. Front desk staff was friendly. Airport shuttle never showed up, so the hotel van took us. Thought we were going to be stuck in... More

Was this review helpful? Yes 1
GMReply, Public Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, I am sorry not all was up to satisfaction during your stay with us. We want to be able to provide only positive experiences and will work on the issues that need fixing. Thanks More

Illinois
Top Contributor
90 reviews 90 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 28, 2014

I stayed here for a week on business. It's very close to the airport. The only time I noticed the planes at all was when I was in the hot tub outside. There's a small pool and a hot tub which I enjoyed nightly. The restaurant is clean and the food is good. TV's at every table. There's a smaller... More

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GMReply, Public Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Its great to hear you had a perfect stay with us. I hope travel plans bring you back to our area very soon. Thanks for taking the time to write the positive review. More

Lehigh Valley, PA
Top Contributor
90 reviews 90 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed February 23, 2014

Spent three nights here on a business trip and although I would normally rate this hotel "Average" for a business-class airport hotel, I'm giving it the lowest rating possible because when I combine that "nothing special" rating with a specific experience I had during my first night...well, I'd never, ever stay here again. At 1:30 a.m. on Tuesday morning, I... More

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GMReply, Public Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Please accept our sincere apology on this terrible experience. It certainly has never happened before or even again. Our Front Desk Manager did come and apologize while you were having dinner and he did offer to give you the room and dinner complimentary to which you refused. We did talk to our staff at great length and it... More

Carmel IN
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 21, 2014

My wife and I stayed here for one night before a morning flight out of Sky Harbor. This hotel is certainly not a resort, but if you take it for what it is (to or from the airport), it is just fine. The rooms are very clean, beds were comfy, quiet the night we were there – all of the... More

Was this review helpful? Yes 1
GMReply, Public Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for staying with us and I would like let you know that we are working on purchasing a new shuttle. Hope to see you again very soon More

grand rapids, minnesota
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 19, 2014

We spent one night over the holidays at the Holiday Inn and Suite Phoenix Airport. The hotel is pretty nice and the staff were really nice, professional and helpful. The rooms were clean, bright, and comfortable The shuttle service was helpful and it doesn't take too long to get to the airport (although it was the Holiday season so the... More

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GMReply, Public Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for the nice review. We hope you did try out the great food in our own restaurant. We do have a wide variety of restaurants that are about 5 miles away, and our shuttle driver can take you there based on availability. More

Yuma, Arizona
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 17, 2014

We decided to stay here because of its proximity to the airport and to ASU where we were going to do a visit with our niece flying in from back east. It was wonderfully situated equidistant from both. We got upgraded to a suite upon our arrival, but we couldn't use the upgrade because we needed two queens (sadly). The... More

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GMReply, Public Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thanks for staying with us and also for taking the time to write the review. We are looking into the parking situation and I can assure you there wont be that problem on your next visit. More

San Antonio, Texas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 11, 2014

Got at priceline, I was staying an extra night in Phoenix so I got into Priceline and reserved using their blind reservation system. I was a little nervous but I was very surprised when I got there. The rooms are clean and comfortable, beds are nice, it has a small fridge and a microwave. Breakfast is $9 or $10, not... More

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GMReply, Public Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thanks for the review. Its great to know we were able to provide the shuttle when you needed it. Hope to see you stay with us again very soon. More

Tempe, Arizona
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 8, 2014

I was here for a short overnight stay before flying out. The location is excellent-- very convenient to the airport and also with great freeway access. I arrived late at night, so parking was a little challenging but I was able to find a spot in the back. The front desk agent was friendly upon check-in. Unfortunately, I wanted a... More

Was this review helpful? Yes
GMReply, Public Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Sir, Once again please accept our apology. We understand the frustrations you encountered and have taken care of the issue with housekeeping as this is not acceptable. More

Mancos
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 8, 2014

We needed a hotel near the airport for a flight out the next morning. We have come to expect great things from Holiday Inn and decided to book an Executive Suite for the night at $171. Shuttle service from the airport to the Holiday Inn was fine. Check-in was as we expected, quick and courteous. The only issue we had... More

Was this review helpful? Yes
GMReply, Public Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Unfortunately, the restaurant only opens at 5:00pm. The shuttle's first priority is the airport pick ups and drop offs, and yes, he can take you to a nearby restaurant but we just cannot guarantee a time for pick up. There are several restaurants that do deliver in the area, and that is a great option and has worked... More

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Additional Information about Holiday Inn Hotel & Suites Phoenix Airport

Also Known As:
Holiday Inn Hotel And Suites Phoenix Airport
Address: 3220 S. 48th Street, Phoenix, AZ 85040
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotel in Phoenix
#58 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Phoenix Airport 3*
Reservation Options:
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