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Crowne Plaza Phoenix Airport

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4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)
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Crowne Plaza Phoenix Airport
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Crowne Plaza Phoenix Airport
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129 Reviews from our TripAdvisor Community

Traveler rating
    44
    62
    15
    5
    3
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23
36
11
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leicester, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great quality of rooms, wonderfully comfortable beds and best - carefully created lotions and scents to refresh you and help you relax (especially valued after the 10 hour flight). Food was delicious and generous.

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Baton Rouge, Louisiana
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very nice, clean. great service, pretty up to date decor. I would consider staying here again for more than a stopover. It had a lovely waiting area for the shuttle, breezy and welcoming. All of the staff was helpful and I love the ammenities. The little spray air freshener comes in handy in any hotel room and theirs smells so... More 

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WhereYat
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I only stayed two nights at this location during the week. Its a nice hotel, decor is lovely and its all very clean. The rooms were nice, beds were comfy and we had everything we needed. The restaurant is small, but the food is fine. They were busy at breakfast and I had to sit outside but it was lovely... More 

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your recommendation! It's great to hear that you enjoyed your stay and was able to take advantage of the various amenities of the hotel - including the restaurant. Your comments have been shared with the team members and we thank you for taking time to recognize them. Should future travels bring you to Phoenix, we do look... More 

Lowell
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I got stuck in Phoenix on a business trip, so they put me up in this hotel. I really liked the bar area and the bartenders were super friendly. Food was definitely pricey, but it was pretty good (especially for Phoenix, which had some of the worst food I've had in the country). The rest of the staff was super... More 

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for our time in providing comments on your recent stay at the Crowne Plaza Phoenix Airport. We understand that traveling can be challenging at times - especially when flights are cancelled. Its great to hear that you were able to enjoy your time at the hotel and partake of a drink and food in our lounge. Should future... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very clean and a great location if you are coming or going from the Poenix Skyharbor Airport. Friendly staff throughout the hotel. The food is good but is a little over priced for what you great. I would stay here again .

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking time to provide comments on your recent stay at the Crowne Plaza Phoenix Airport. We always enjoy hearing from our guests. We appreciate your efforts in recognizing the staff members as they do strive to provide outstanding customer service. Thank you again for your comments and we look forward to seeing you again, soon. More 

Atlanta
Top Contributor
85 reviews 85 reviews
34 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second stay at the PHX Crowne Plaza, we had stay here the spring of 2014 before catching the big silver bird the next morning. As expected service and cleanliness is at a high level. I had requested a king and didn't notice that we got a queen on the 10th floor until after we had unpacked and... More 

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your feedback on your recent stay at the Crowne Plaza Phoenix Airport. It's was great to have you return! We do hope you had smooth and lovely travels and hope to see you yet again. More 

Lonoke, Arkansas
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice hotel. The most convenient to the airport. Room, and bathroom seemed a bit small, but over all nice. Had a problem with them with deactivating my room key do to a booking error. I felt if the computer was the problem just make a note each day to override it. I guess that was too difficult. Staff was... More 

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. Your feedback is valuable and we have reviewed our systems to ensure that all are working properly and that the inconvenience of keys deactivating is eliminated. We do apologize about that challenge that you experienced. When in Phoenix again, we do hope... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our overnight at the Crowne Plaza. The pool area was very attractive. We had a snack at the small "bar" restaurant and found the sandwich delicious! The shuttle to the airport was a great convenience.

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your comments and for choosing the Crowne Plaza Phoenix Airport for your lodging needs. We are pleased to hear that you were able to enjoy some of the amenities such as the pool and the lounge during your stay. We do hope that you will join us again in the near future. More 

Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a wonderful time at the Crowne Plaza in Phoenix Arizona.. This place is beautiful ..!.. High class rooms, Great amenities.. It was very friendly and helpful.. And I love hanging out at the pool beautiful view.. Definitely recommend this hotel to friends and family..!!

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your kind review of the Crowne Plaza Phoenix Airport. We look forward to hearing from our guests. Great to hear that you enjoyed your time at the hotel and at the pool. We hope you were able to capture one of those spectacular Arizona sunsets. When in Phoenix, we hope to see you again. More 

Sartell, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 23, 2015

Hotel was close to the airport and offered many amenities including Starbucks in the morning. Large pool area, great business center and close to the airport. The hotel was easy to get to from the Phoenix Convention Center via car -- but also had light rail right across the street.

Was this review helpful? Yes 1
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your remarks. We love having a Starbucks on property just as much as our guests! We are glad you were able to enjoy the various amenities the hotel has to offer. Hope you enjoyed your convention and stay here in Phoenix. Hope to see you again - next time! More 

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