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All 174 Phoenix hotels

Crowne Plaza Phoenix Airport

3.5 of 5 Hotel   |   4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)
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88%
Ranked #49 of 174 hotels in Phoenix
A recent review
4 of 5 stars reviewed 3 days ago
lilnaynay Seattle, Washington
  • Reviews (46)
  • Photos (37)
  • Amenities
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  • Room tips (9)
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46 people have reviewed this hotel

Traveler rating
    16
    25
    3
    1
    1
See reviews for
8
17
1
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Crowne Plaza since it very centrally located to all the cities in the valley. The hotel in well appointed and updated. The room was a bit small, however it was functional and it had flat screen TV's, refrigerators, and comfortable beds. The hotel staff was very friendly and always helpful and we definitely took advantage of... More

Was this review helpful? Yes
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed for one night on business - with some concern at what I might find given the warning on the website about the renovation work underway. I need not have been concerned. I don't know about the other rooms but mine had clearly been refurbished recently. It was clean, comfortable and very well presented. The same went for the... More

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London, United Kingdom
Top Contributor
50 reviews 50 reviews
34 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We hsd booked this hotel from the UK, hoping to arrive in the afternoon. Unfortunately, we had a 5hr delay in Las Vegas and were not even sure that we would even get there that day. We rang them several times to keep them in the loop and finally arrived about 11pm. Luckily the room was ready and it had... More

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Bishops Stortford, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Agree with previous comments. Have to say that all staff friendly and welcoming. We stayed the night here after our BA flight was cancelled. The hotel was busy but staff worked quickly to accommodate us ;) please say thank you to the male driver who took us to the hotel and back to the airport. Also to Adrienne and her... More

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking time to provide feedback of your recent stay at the Crowne Plaza Phoenix Airport. We appreciate your kind comments and for recognizing the staff members who created that "Wow" factor for you. We understand the impact a cancelled flight can have on your travel schedule and strive to help make that inconvenience a positive experience. Next... More

Flagstaff, Arizona
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Booked a room here for the night before an early flight. A modern and newly renovated hotel. The food is great, had dinner in the bar, with nice happy hour prices. The service was a nice change from that of the airlines. The room was clean, and fresh. Love the Keurig! Definitely will be back!

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

It's great to hear from you! We look forward to hearing from our guests! We are pleased to hear that you were able to experience some of the amenities the hotel has to offer. Your kind comments have been shared with the various departments and we look forward to being able to showcase additional services and amenities during your next... More

honolulu
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2014

This is your basic airport/business hotel, but i always enjoy my stay. I have stayed here overnight on at least 10 trips. The service is nice (they will offer the airport van to give you a ride to nearby restaurant - i suggest The Stockyards) have constant shuttles to the airport starting 5:30 (yes, the coffee barrista is up and... More

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Barbara, It's always great to hear from our repeat customers! Thank you for taking time to provide feedback of your most recent stay. Thank you for recognizing the service levels of the hotel. Our team strives to provide quality service to each and every guest and reduce the stresses caused by travelling. We look forward to seeing you on your... More

Wrecsam,, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 10, 2014

We arrived late at night, the information that the hotel gave for being picked up by the hotel bus was not very clear, so we had to wait longer for it all to gt sorted, other than that, the staff were very helpful when we got to the hotel, the room was clean and big enough for us both, the... More

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for feedback regarding your recent stay at the Crowne Plaza. It is through your feedback that we are able to improve upon our service levels. We do apologize for the lack of clear shuttle instructions and for the longer than normal wait. We are pleased to hear that you enjoyed your room and the breakfast in the restaurant.... More

Modesto, California
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 9, 2014

we called after we landed and the shuttle was all ready waiting for us at the airport. Clean, Friendly service. We got in late & had to leave very early so we Just ordered a few snacks from room service & everything was good.

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your comments regarding your recent stay! We are pleased that we were able to enjoy our room service and shuttle service. We look forward to having you stay with us again in the near future. More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 8, 2014

We had a stop over at this hotel on 27th April 2014, whilst traveling back home after some time in the mid-west. It really is a great option if you are traveling and only staying overnight in Phoenix. The airport shuttle was punctual both on pick up and drop off the next morning. The reception staff were very friendly and... More

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking time to provide feedback regarding your recent stay at the Crowne Plaza Phoenix Airport. We are pleased that you stayed with us for your quick stop over. Since your stay, we have increased staffing levels in the restaurant to eliminate the delays that you experienced. We thank you for your patience and understanding. We are also... More

Tucson, Arizona
Top Contributor
55 reviews 55 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 28, 2014

We had just arrived from a long day of flying west from Philadelphia after partying for two weeks with friends. Unfortunately we came home with colds and were in no condition to drive the 100 plus miles home. We usually stay at the aloft but they were booked and offered to check the crowne plaza which was across the street.... More

Was this review helpful? Yes 1
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback of your recent stay here at the Crowne Plaza Phoenix Airport. We are pleased to hear of your positive experiences and that you decided to join the IHG Rewards Club. We do strive to provide exceptional service at all times and create positive experiences for all guests. Next time in the... More

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Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Phoenix Airport 3.5*
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#38 Family Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 
Number of rooms
290

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