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All 174 Phoenix hotels

Crowne Plaza Phoenix Airport

3.5 of 5 Hotel   |   4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)
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Ranked #51 of 174 hotels in Phoenix
A recent review
5 of 5 stars reviewed 6 days ago
SOCALGourmet San Diego, California
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55 people have reviewed this hotel

Traveler rating
    19
    29
    5
    1
    1
See reviews for
11
18
3
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • English first
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English first
San Diego, California
Top Contributor
91 reviews 91 reviews
11 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We recently spent a long weekend at the Crowne Plaza near the Phoenix Airport and found it central to all the places we wanted to visit in Phoenix and Scottsdale. Recent rennovations have given the hotel a quiet elegance that is matched by excellent food at The Post resrtaurant. The benefit of complimentary shuttles to/from the airport, complimentary valet or... More

Was this review helpful? Yes 1
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

First and foremost, thank you for taking the time to review your recent stay at the Crowne Plaza Phoenix Airport. We enjoy viewing the hotel through our guests! It is great to hear that you have enjoyed the recent property transformation. I have to agree in that it now has a modern and elegant look and feel. Featuring most amenities... More

Top Contributor
84 reviews 84 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Wanted a hotel close to the airport for an early morning flight that didn't break the budget as I knew I'd only be there a few hours (arriving late and leaving early. ) I also wanted one with good reviews that was safe and clean. The Crowne Plaza exceeded my expectations. It was much nicer than I thought it might... More

Was this review helpful? Yes 1
Arizona
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is our go to hotel when taking early morning flights or having late arrival flights. Our home is 3 hours away from Phoenix so coming in the night before or staying the night after a late arriving flight is necessary. The hotel has undergone renovation and looks great. For me the beds are comfortable and cozy. We were... More

Was this review helpful? Yes 1
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your time in providing feedback on your recent stay at the Crowne Plaza Phoenix Airport. We always enjoy hearing from our guests. We are delighted to hear that you enjoyed the hotel and the recent renovations. The Starbucks kiosk is now back up and running and proudly brewing Starbucks coffee each morning. It is great to hear... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

The last time I came to Phoenix I said next time I will stay at Crowne Plaza and I am so glad I did. It was really plush. I was on the 8th floor and had the perfect view. When I first got there the airlines lost my luggage so laying around most of the day in bed felt great!!!... More

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

We are so glad to have you stay with us here at the Crowne Plaza Phoenix Airport. We also thank you for taking the time to provide feedback of your recent stay. We are sorry to hear about the challenges experienced with your luggage and the airlines; however, pleased that our comfortable rooms were just what you needed to relax.... More

JAPAN
Top Contributor
241 reviews 241 reviews
84 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This property is back in the IHG family after straying for a couple of years. Now Rewards Club members again have a hotel to stay before an early morning flight. They did a nice remodel and redesign of the rooms. Bed was comfortable, room had a great size, bathroom o.k. as well. It is noticeable, though, that they worked with... More

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We are excited to be back within the IHG family and be able to showcase the recent renovations, to the many IHG Rewards members, who stay with us. We thank you for being a loyal IHG Rewards member and look forward to... More

Prescott, Arizona
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have been looking for an airport hotel that we enjoyed enough to return to during our overnight stays while traveling through Phoenix. Finally found one. This looks like an older hotel from the outside, but the rooms have been refurbished and are comfortable and nicely appointed. The bed was real comfortable. The staff was all friendly and helpful. Nice... More

Was this review helpful? Yes 1
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Kenneth M, Thank you for taking time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We are so glad you found us! We look forward to being that home away from home for you when you are in the Phoenix area! We look forward to seeing you soon! More

Tucson, Arizona
Top Contributor
159 reviews 159 reviews
50 hotel reviews
264 helpful votes 264 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here for one night as we needed to be close to the airport for a 5:00 a.m. flight out of PHX. Here are thoughts... 1. The renovations look great. 2. The lobby is clean, bright, and has ample seating. 3. The airport arrival/departure screen just before you enter the lobby is a nice touch. 4.... More

Was this review helpful? Yes 1
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay at the Crowne Plaza Phoenix Airport. We value all feedback and enjoy hearing from our guests. We thank you for being a loyal IHG Rewards Platinum guest and value your patronage. We are pleased to hear that you enjoyed your stay at the hotel and the service... More

Tucson, Arizona
Top Contributor
80 reviews 80 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 24, 2014

For those who regularly read my reviews, I am picky about where I stay & what I eat. Yes, you could say I am spoiled. Yet I don't mind spending for good quality food or accommodations. It is true in this industry, you get what you pay for, hopefully. Our daughter's (UM) flight was cancelled recently and we had traveled... More

Was this review helpful? Yes 1
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We do value all feedback and look forward to hearing from our guests. We are pleased to hear that you were able to enjoy many amenities that the hotel features - including the enhancements within the newly renovated guestrooms. I, too,... More

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 20, 2014

We stayed at the Crowne Plaza since it very centrally located to all the cities in the valley. The hotel in well appointed and updated. The room was a bit small, however it was functional and it had flat screen TV's, refrigerators, and comfortable beds. The hotel staff was very friendly and always helpful and we definitely took advantage of... More

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We value all feedback and enjoying hearing from our guests. I do apologize for the inconveniences of not being able to have breakfast after 11am. I have shared your comments with our Food and Beverage Director and the hours of breakfast... More

Senior Contributor
25 reviews 25 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 18, 2014

I stayed for one night on business - with some concern at what I might find given the warning on the website about the renovation work underway. I need not have been concerned. I don't know about the other rooms but mine had clearly been refurbished recently. It was clean, comfortable and very well presented. The same went for the... More

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

First and foremost, we thank you for your time to provide feedback on your recent stay. We enjoy hearing from our guests. Secondly, we are pleased to hear that your concerns were unfounded. We do strive to provide an excellent experience for each of our guests. Your comments regarding the staff have been shared and we thank you for recognizing... More

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Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Phoenix Airport 3.5*
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#29 Family Hotel in Phoenix #51 Top resorts Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 
Number of rooms
290

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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