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Crowne Plaza Phoenix Airport

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4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)
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Crowne Plaza Phoenix Airport
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Crowne Plaza Phoenix Airport
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111 reviews from our community

Traveler rating
    35
    54
    14
    5
    3
See reviews for
19
29
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Acton, Canada
Top Contributor
56 reviews 56 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed the last Saturday of March Break. The hotel was close to the airport which was the main reason we booked it. We were looking forward to using the hot tub. We tried on the Saturday night but it was full of kids. We thought we would try again Sunday morning, we went down at 7:00 am as it... More 

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Plattsburgh, New York
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I booked 2 nights stay at this hotel on a business trip far in advance. The room that I booked had 1 King bed. They gave me a room with 2 double beds. I asked the concierge about the room and they replied that they had no rooms left, but might be able to accommodate the request for the 2nd... More 

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Sudbury, Canada
Top Contributor
65 reviews 65 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has some advantages - wifi included and it is across the street from the train that takes you to the airport. The room was clean and the bed was comfortable. I also like that they have iPhone 6 plug ins and ubs plug ins for charging gear. The outdoor pool was quiet at night and I enjoyed the... More 

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you your comments on your recent stay at the Crowne Plaza Phoenix Airport. We are pleased to hear that you enjoyed your stay and was able to take time to relax by the outdoor fire pit. We do hope that when traveling through the Phoenix area that you will stay with us again. More 

Winnipeg
Contributor
15 reviews 15 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for Friday and Saturday nights using our hotel points. There were lots of children on the weekend, noisy and run around and the pool area was filled with them. Room was great - we were upgraded to a very nice modern room on the 10th floor. Hall ways were very dark and the red signs were hard... More 

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your feedback on your recent stay here at the Crowne Plaza Phoenix Airport. First and foremost, thank you for being a valued IHG Rewards member and for choosing our hotel to use your points. We always enjoy having our reward members stay with us and we look forward to having you stay with us again. More 

Pittsburgh, Pennsylvania
Top Contributor
209 reviews 209 reviews
111 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night after getting intoSky Harbor late. They have a shuttle which was quick and easy. Room was clean but the lighting was hard to get work done. Overall it is good for a quick one night stay buts it sure if I would pick it again

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for choosing the Crowne Plaza Phoenix Airport after a late flight into the Phoenix Sky Habor Airport. We hope to see you again in the future. More 

Pasadena, California
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My trip to Phoenix was to enjoy my sons Baseball Spring Training Tournament and to attend a Dodger game. Checking in at the Crowne was pleasant, as was the room. It was a nice size, It would have been nice to have a separate toilet room and sink area. Especially in the morning when we we're getting ready. Breakfast at... More 

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your time in providing feedback on your recent stay. We do value all feedback and use it improve upon our service levels. We apologize that your experienced some challenges during your stay. We do strive to provide a quality experience and in this case we did fall short. - especially when it comes to your dining and... More 

Exeter, New Hampshire
Top Contributor
50 reviews 50 reviews
33 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed just one night prior to my flight to San Francisco. Check in was fine and hotel had a free shuttle service to terminal. There was a small breakfast cafe in the lobby to grab a bit before leaving as well as a bar area. All in all was just fine for business travel but probably wouldnt stay here if... More 

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your feedback! We always enjoying hearing from our guests and value your opinions. We thank you for choosing Crowne Plaza Phoenix Airport for your lodging needs and should you need an airport near the airport in the future, we hope you will stay with us again. More 

Dallas, Texas
Top Contributor
75 reviews 75 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

very comfortable bed, dark shades for sleep, bathroom very clean, front desk staff very friendly and the restaurant pistachio chicken was very good. If you like salads this was one of the best I have had in a while. The only disappointment was that I am a platinum member and they could not place me on an executive floor because... More 

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Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your comments. We are pleased to hear that you enjoyed your stay and had the opportunity to enjoy a few menu items in The Post Restaurant. The Pistachio chicken is a very popular menu item. Thank you for being a valued IHG Rewards Platinum member and for your understanding in regards to the inability to upgrade you.... More 

Benton, Ky
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were forced to spend the night in Phoenix, flight change due to weather. Called CP and they gave us the best price with no haggling. Quick airport shuttle, very convenient, super smooth processes all through our stay. Happy hour nachos were awesome too. No problems staying here.

Was this review helpful? Yes 1
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your comments regarding your recent stay at the Crowne Plaza Phoenix Airport. We are glad that we were able to provide a small sense of relief in the middle of your travel delays. Great to hear that the shuttle service was quick and seamless and that you were able to enjoy Happy Hour in our lounge. Should... More 

North Carolina
Top Contributor
244 reviews 244 reviews
136 hotel reviews
316 helpful votes 316 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I arrived just before midnight March 2, 2015, and we were greeted by a smiling man at check-in named John. night, I told him we had been IHG members since 1994, but was aware we could not receive any of those benefits. He switched us from the original room and offered us a free upgrade to a... More 

Was this review helpful? Yes 1
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your time in providing feedback on your recent stay at the Crowne Plaza Phoenix Airport. We are pleased to hear that you enjoyed your time spent at the hotel. We do apologize about the squeak and challenges experienced with the bathroom door. Your comments were shared with our maintenance department and they have made necessary repairs. We... More 

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