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Crowne Plaza Phoenix Airport

3.5 of 5 4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)
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Crowne Plaza Phoenix Airport
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Crowne Plaza Phoenix Airport
Crowne Plaza Phoenix Airport
Crowne Plaza Phoenix Airport
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84 reviews from our community

Traveler rating
    32
    39
    9
    3
    1
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25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arizona
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband, 2 children (5 and 2 years old) and I came to phoenix to check out phoenix zoo lights. First of all this hotel is beautiful. The lobby was relaxing and welcoming. They have a restaurant and bar. We didn't eat there but prices really weren't that bad.The room was very clean, quiet, and comfortable. The beds were comfortable,... More 

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport hotel. It's great to hear that you enjoyed the hotel and felt welcomed and relaxed upon entering the lobby. The staff members do strive to provide friendly and accommodating service. Your comments regarding the pillows have been shared with the housekeeping... More 

Rigby, Id
Top Contributor
67 reviews 67 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The check in staff was grwat. Kind and accommodating. The road noise is no problem on the 10 the floor on the west side. The view from the room was nice. The pool was a nice 80 degrees but it's December and only 65, so no swimming in a pool. The hot tub did the trick. While catching a few... More 

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback on your recent stay. It's great to see the hotel through the eyes of our guests. We are glad that you were able to enjoy the hot tub and were able to enjoy the Arizona sunshine next to the pool. We do hope you had a wonderful time on your hike... More 

Pasadena, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

There are a few things that I consider as essentials for a restful stay. For the Crowne Plaza of Phoenix they fell far short. The first room we were given had a door that did not shut. We called and the issue was resolved , but we were left waiting in a hallway for a good 20 minutes. I eventually... More 

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We do take all feedback seriously and use it to improve upon our service levels. We do apologize for the challenges experienced. Your feedback has been shared with our Housekeeping and Engineering teams. We do ensure that all guestrooms are safe... More 

Boynton Beach, Florida
Top Contributor
85 reviews 85 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was very nice, comfortable and clean. This hotel is located in a GREAT place - right across the street is the shuttle train to the airport - free I might add. The hotel does offer airport service - we used the shuttle train when we dropped off the car at the airport to get back to the room... More 

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We enjoy hearing from our guests! It's great to hear that you enjoyed your stay in a newly renovated guestroom and that you were able to take advantage of the seamless access to/from the airport via the Sky Train. The Sky... More 

Holland, MI
Top Contributor
152 reviews 152 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a week in Scottsdale and the Grand Canyone, my wife, daughter, and I stayed here on the eve of Thanksgiving before we flew home. Finding a place to park was a little confusing since there seemed to be only valet parking; temporary parking is on the east side. The desk clerks were very good. The room was nice although... More 

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We value all feedback and enjoy hearing from our guests. Our goal is to provide a quality nights rest that allows your to wake, the following morning, feeling rejuvenated. We do apologize for noise disturbances that you experienced. We do try to... More 

California
Top Contributor
68 reviews 68 reviews
39 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is nice to stay if you are in-transit to your final destination. There is nothing to do in the area. This hotel sits in the middle of an industrial area, so there isn't much of anything to do around. The hotel is plush and elegant. The entrance to the lobby and surrounding areas have been tastefully decorated and... More 

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We do value all feedback. You are correct in that the hotel is not located in close proximity to area attractions; however, with the light rail stop directly in front of the hotel, guests have the ability to explore the Tempe... More 

Lakebay, Washington
Top Contributor
85 reviews 85 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 13, 2014

Free shuttle from the airport to hotel. Not as nice as other Crowne Plazas. Reception staff were not as helpful and friendly as the Marriott The bed was comfortable, shower was ok. Limited parking. Free business center that includes free copies.

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Maureen, Thank you for your time in providing feedback on your recent stay. We value all feedback and use it to improve upon our service levels. We do extend an apology for the challenges you experienced with our reception staff and are taking steps to ensure that all guests are greeted in a welcoming manner. It's great to hear that... More 

Lake Country, Canada
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 12, 2014

This hotel is close to the airport and has a free shuttle service as well as being at the end of the sky train airport shuttle. Staff were friendly and helpful. We ate in the bar. Food was good although menu was a bit limited. For an allegedly heated pool it was very cold. Room was very comfortable.

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your comments regarding your recent stay. It's great to hear that our location and proximity to the airport met your needs. We are also pleased to hear that you had a comfortable nights stay and enjoyed the food ordered in the lounge. I have shared your comments with our F&B team regarding the limited lounge menu and... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 12, 2014

Very accommodating and what a Beautiful remodel, very friendly and helpful staff, the pool loungers were comfortable. My bed was very comfortable and the room was modern clean and spacious. Great stay! Thumbs up from me!

Was this review helpful? Yes
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We are pleased to hear that you enjoy the renovations and that you were able to comfortably relax near the pool and in your guestroom. We look forward to your seeing you soon! More 

Northern England
Top Contributor
149 reviews 149 reviews
40 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed November 4, 2014

Although I slept well and was allocated exactly the type of room I wanted, many aspects of this hotel were disappointing. Others have commented on the noisy air conditioning, and this was certainly true of my room. I do not expect a Crowne Plaza to use poly-cotton linens, especially when these do not appear crisp and fresh but more like... More 

Was this review helpful? Yes 2
Nicole F, Manager at Crowne Plaza Phoenix Airport, responded to this review

First and foremost, we do thank you for taking the time to provide feedback on your recent stay at the Crowne Plaza Phoenix Airport. We do value all feedback and use it to improve upon our service levels. Your comments have been shared with our Management team and we do apologize that we were unable to meet your expectations. We... More 

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Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 East Washington Street, Phoenix, AZ 85034 (Formerly Phoenix Airport Plaza Hotel)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Phoenix Airport 3.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Hotel Style:
#16 Family Hotel in Phoenix
#44 Romantic Hotel in Phoenix

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