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All 174 Phoenix hotels

Extended Stay America - Phoenix - Airport - E. Oak St.

2.5 of 5 Hotel   |   4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
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Extended Stay America - Phoenix - Airport - E. Oak St.
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Ranked #145 of 174 Hotels in Phoenix
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59 reviews from our community

Traveler rating
    12
    9
    5
    9
    24
See reviews for
9
10
7
21
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Phoenix
1 review
1 of 5 stars Reviewed July 29, 2014 via mobile

Lights didnt work, room smelled awful and they have nerve to deny early check in. Instead of saying we don't allow early check in they lie and say they were busy last night and none of the rooms are clean. Check out is at 11am and at 145-2pm they're telling no rooms are ready and won't be ready until 3,... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for the feedback about your stay at our hotel. The cleanliness issues you described in your room are unacceptable. Please accept my apologies. Please know that I will be meeting with my entire staff to review your comments and to re-train on our cleanliness standards. As well, I am sorry to hear of the issues with the drain... More

1 review
4 of 5 stars Reviewed June 20, 2014

Hotel has an awesome and accommodating staff. Facility is what you would expect from any extended stay hotel. It is very close to the airport and lots of places you might need near by in walking distance (target, grocery store, food places, shopping). Great rates.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Candyce - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and the convenience of our hotel. We look forward to welcoming you back in the future! More

Loveland, Colorado
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 15, 2014

I have stayed at the I property about 20 times over the years and I will say, the price is always cheep and they surpass my expectations that are attached to that price level. Yes, there are sometimes stains on the carpet and yes there is need for some fresh paint but that doesn't mean they are not cleaning the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

James - Thank you so much for sharing your experience with us. I'm so pleased to hear that you were pleased with our breakfast, pool, kitchenette and the other amenities we offer. We look forward to welcoming you back in the future! More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 10, 2014

My review will simply be a copy/paste of the email I sent the company after my stay. Dear Extended Stay, This weekend, I had the displeasure of staying at one of your Phoenix locations, 4357 E. Oak, Phoenix, AZ 85008. I have stayed at other locations in the past and had expected to check in to a hotel that shared... More

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the issues and inconveniences you encountered during your stay. As this hotel’s new manager, I can assure you that I am taking actions to ensure these issues do not continue in the future. Your feedback is very important to us, so thank you... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 3, 2014

We called from the airport for their free shuttle service. its been out of service for months... The front desk staff is slow and dim-witted. They ran out of towels. They gave us (two people) one door key, and it stopped working after 24 hrs, then again after another 24hrs. then they gave us two keys and it was fine.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Santana - Your review of your stay was recently brought to our attention. We are glad that you enjoyed our grab-and-go breakfast and our pool; however, we are very disappointed to hear about the condition of your room. Please accept our apologies. Our hotel is now under new management and we are working hard to improve our guests' experiences. In... More

Chiang Mai, Chiang Mai, Thailand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 14, 2014

We chose this hotel because it is located very near to excellent markets, including Costco. It is filthy. The carpets look like they have never been cleaned and have large dark stains all over them. The carpet was so filthy that my husband would not let me walk barefoot on it. Our room had a terrible smell and several other... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Sunny - We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the carpets, the odor, and the maintenance issues in your room is truly regrettable. We are very sorry for your experience. We are now under new management and have contacted a professional carpet cleaner to clean the... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 7, 2014

The room we reserved was sold out so we were upgraded - wish we'd been turned away. Bathroom was grungy, tub caulk was dirty and looked moldy. Tub and sink drained horribly slowly - with standing water until they did. No shampoo or facial tissues. Couch upholstery was dirty. Coffee maker but no coffee or cups. The u-bolt lock worked... More

Was this review helpful? Yes 1
San Diego, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 7, 2014 via mobile

DO NOT STAY HERE My name is Kevin Hysong, I work in the fitness industry in a job that requires a bit of traveling, and I choose extended stay hotels solely for the amenities (full size fridge, stove, etc). I have to be extremely precise with my diet and a standard hotel just isn't compatible with my lifestyle. I'll start... More

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. First, I am so sorry that you received such slow service from our front desk staff during check in. I will be meeting with my entire staff to accelerate our check in process to ensure that this experience is not repeated. As well, I... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 3, 2014 via mobile

Do not stay here!! You would never let your home be this disgusting. The website is very deceiving. The rooms have a odor, holes in the wall, stains on walls and the bathroom...word to wise just dont stay! So many other hotels around.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed to hear of the sever cleanliness issues you encountered during your stay. Please accept my apologies. I will be meeting with our housekeeping team to review our cleanliness standards to ensure that your experience is not repeated. Thank you very much for bringing this to... More

Green Valley, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 28, 2014

Horrible experience, dirty and rooms had a horrible odor, the staff was extremely ride and not helpful at all. We were double charged for our stay and they did not give us the discount that was on our reservation when we booked the room, we are still waiting on a credit for the over charge on our credit card and... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for your experience including the odors and level of cleanliness in your room. Please know, I’m working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Your feedback regarding our guest protocol and reservations policy is greatly appreciated... More

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Additional Information about Extended Stay America - Phoenix - Airport - E. Oak St.

Address: 4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Phoenix - Airport - E. Oak St. 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay

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