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Extended Stay America - Phoenix - Airport - E. Oak St.

2.5 of 5 4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
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Extended Stay America - Phoenix - Airport - E. Oak St.
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Extended Stay America - Phoenix - Airport - E. Oak St.
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64 reviews from our community

Traveler rating
    12
    9
    7
    10
    26
See reviews for
9
11
7
23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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1 review
1 of 5 stars Reviewed November 15, 2014

I've never been one to write reviews. I figure you're just not going to like some places and some places you are, and that's just the way it goes. But I have never (and I mean, NEVER) felt so adversely to a place as I do the Extended Stay America as I do right now. With that said, I'm staying... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room had not been cleaned properly, and that my staff did not adequately assist you in resolving this issue. In response to your feedback, I am working with my housekeeping staff to review our cleanliness standards and inspection procedures to... More 

Sarasota, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 12, 2014

It was horrible. They still have smoking rooms and I got stuck in one-told no other rooms were available. The room smelled horrible, and I was given the gift of taking that smell home with me. There was nothing in the room-no hairdryer, no coffee maker, etc. and everything else was glued or bolted down. My intention was to have... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

The staff and I read your comments about your stay with us. I am sorry to hear that you were given a smoking room. I will be working with my housekeeping staff to better deodorize our smoking rooms to ensure that your experience is not repeated. As well, I am sorry to read that your in-room amenities did not meet... More 

Miami, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 31, 2014

A one day overall experience would have been good+ but the carpet was dirty and smelly, and other minor room issues. We also issues with an early check in. Location is very good with with a shopping center across the street with Target, Costco, supermarket and dining options. Starbucks one block north.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that carpet cleanliness was not up to your satisfaction and you encountered some other minor issues with your room. In response to your feedback, I am going over the deep clean procedures with my team to ensure that all of our rooms... More 

1 review
2 of 5 stars Reviewed October 25, 2014 via mobile

Poor customer service. Toilet was broke, backed up all over the bathroom floor, and onto the carpet. After complaining they said that they would send housekeeping to clean the mess, the housekeeping never showed up. Not a good experience at this location.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to read that your toilet had maintenance issues, and that you received such poor service from my staff. In response to your feedback, I will make sure that my team takes immediate action toward such issues to ensure that your experience... More 

Lancaster, Pennsylvania, USA
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 24, 2014

Things were looking good when my friend and I checked in for the final night of my stretch on a cross-country trip. The lobby was great, and they allowed us to check-in before the designated time. When we got to the room, we were surprised at the size and cleanliness of our accommodations. There were some scratches on the furniture,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the cleanliness of our hotel; however, we apologize that there was nobody available when you needed assistance with your key. As this hotel’s manager, I can assure you that I have already talked to our staff and explained... More 

Phoenix
1 review
1 of 5 stars Reviewed July 29, 2014 via mobile

Lights didnt work, room smelled awful and they have nerve to deny early check in. Instead of saying we don't allow early check in they lie and say they were busy last night and none of the rooms are clean. Check out is at 11am and at 145-2pm they're telling no rooms are ready and won't be ready until 3,... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for the feedback about your stay at our hotel. The cleanliness issues you described in your room are unacceptable. Please accept my apologies. Please know that I will be meeting with my entire staff to review your comments and to re-train on our cleanliness standards. As well, I am sorry to hear of the issues with the drain... More 

1 review
4 of 5 stars Reviewed June 20, 2014

Hotel has an awesome and accommodating staff. Facility is what you would expect from any extended stay hotel. It is very close to the airport and lots of places you might need near by in walking distance (target, grocery store, food places, shopping). Great rates.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Candyce - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and the convenience of our hotel. We look forward to welcoming you back in the future! More 

Loveland, Colorado
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 15, 2014

I have stayed at the I property about 20 times over the years and I will say, the price is always cheep and they surpass my expectations that are attached to that price level. Yes, there are sometimes stains on the carpet and yes there is need for some fresh paint but that doesn't mean they are not cleaning the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

James - Thank you so much for sharing your experience with us. I'm so pleased to hear that you were pleased with our breakfast, pool, kitchenette and the other amenities we offer. We look forward to welcoming you back in the future! More 

1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 10, 2014

My review will simply be a copy/paste of the email I sent the company after my stay. Dear Extended Stay, This weekend, I had the displeasure of staying at one of your Phoenix locations, 4357 E. Oak, Phoenix, AZ 85008. I have stayed at other locations in the past and had expected to check in to a hotel that shared... More 

Was this review helpful? Yes 7
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the issues and inconveniences you encountered during your stay. As this hotel’s new manager, I can assure you that I am taking actions to ensure these issues do not continue in the future. Your feedback is very important to us, so thank you... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 3, 2014

We called from the airport for their free shuttle service. its been out of service for months... The front desk staff is slow and dim-witted. They ran out of towels. They gave us (two people) one door key, and it stopped working after 24 hrs, then again after another 24hrs. then they gave us two keys and it was fine.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Santana - Your review of your stay was recently brought to our attention. We are glad that you enjoyed our grab-and-go breakfast and our pool; however, we are very disappointed to hear about the condition of your room. Please accept our apologies. Our hotel is now under new management and we are working hard to improve our guests' experiences. In... More 

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Additional Information about Extended Stay America - Phoenix - Airport - E. Oak St.

Address: 4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Phoenix - Airport - E. Oak St. 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay

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