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Extended Stay America - Phoenix - Airport - E. Oak St.

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4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
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1 room 1 guest
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Extended Stay America - Phoenix - Airport - E. Oak St.
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81 Reviews from our TripAdvisor Community

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Traveler rating
    16
    10
    8
    14
    33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Skopje, Republic of Macedonia
Level Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

First of all, the receptionist could put a little bit of smile, I mean if you don’t like this job just quite. The area is very bad and shady, a lot of people around the parking lot in the third building and around the hotel. At the beginning the key was not working, so I drove back to the receptionist... More 

Was this review helpful? Yes
San Antonio, Texas
Level Contributor
5 reviews
3 of 5 stars Reviewed 3 days ago NEW

Booked this room last minute for a Fri-Sun stay. It had a queen bed, couch with pullout sleeper, table with two chairs, and full kitchen. Only paid about $30/night through Hotwire. The room itself showed some wear, and the grounds could use some work, but I was comfortable overall. Pool was nice to have with the heat as it hit... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

I like the people here they are very helpful, the room the I was assigned to was great. Compared to all the motels I've been and I've been to alot because my job requires alot of traveling, this one has to be the best.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW

I recently relocated to the Phoenix area from the east coast and chose Extended Stay America, Oak Street location until I find out exactly where I would like to live. It was late at night so the first person I met in Phoenix was Charles, the night Front Desk Agent. He was awesome from day one! Moving this far across... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 13, 2015

We checked in on May 23rd. I was already prepared for the worst, because I had read the reviews online, after a family member sent us our itinerary for our trip. I was literally in tears, as I did not want to stay in this dump. But, they were unsuccessful in changing our hotel. When we opened the door it... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had a less than pleasant stay in our hotel. In response to your feedback, I will do everything within my power to make sure that all our rooms smell fresh and clean, our bathrooms are cleaned properly and our carpets and couches are replaced... More 

Travelers are raving about these Phoenix hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 25, 2015 via mobile

After arriving at this location on a Thursday night we came to a room that seemed to have had only the sheets changed. There was no toilet paper in the bathroom and no clean towels. One bar of soap sat on the corner of the sink that still had left over toothpaste residue from previous guests and water spots all... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable and I sincerely apologize for your experience. In response to your feedback, I am making sure that every room has been thoroughly cleaned and inspected to our company’s high standards to ensure your experience is not repeated. I... More 

Arcadia, California
1 review
4 of 5 stars Reviewed March 24, 2015

This hotel is in a very convenient location. Close to freeway access, plenty of restaurants, and many shopping locations are near by. The staff was unbelievably helpful and courteous. I would not hesitate to recommend this fine location. Great value with free wi-fi and breakfast.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that my staff was courteous and you were pleased with your experience with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Spokane
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 23, 2015

This place is in a great location for extended travelers. Right across the street from a Target, Costco, and a CVS pharmacy. Great selection of restaurants in the nearby area. Fast food to sit down restaurants.The staff there was very friendly. My room was clean and ready for me on check in. The staff is excited that this will soon... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

The team and I appreciate your uplifting remarks. I am proud of our staff for providing you with great customer service. I am glad to hear that you were satisfied with the cleanliness of your room and our convenient location as well. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

Prescott, Arizona
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed March 6, 2015

We stayed here for about 10 hours before a flight out of the country. We stayed here because it was cheap, close to the parking shuttle we use to get to PHX, and it was for a very short time. If your expectations are set, no issue really. We are middle class folks that knew we got it cheap and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel and it met your lodging needs during your travels. We appreciate you choosing our hotel and thank you again for your kind words. The staff and I would love to provide you with another comfortable... More 

Alexandria, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 3, 2015

Do not stay here, you will regret it. The rooms are not fit for humans. Dirty, stinky, rundown. I contacted the company and they have not responded. This was a good company at one time but I will never stay in one of there properties again and I will ell everyone I know to stay away from them.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for your recent review of your stay. I am so disappointed that you were not happy with your room. Please accept my apology. To ensure that a situation like yours doesn't happen again, my team is working hard to improve our rooms. Thank you very much for providing us with your feedback. Please feel free to contact me... More 

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