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All 175 Phoenix hotels

Extended Stay America - Phoenix - Airport - E. Oak St.

2.5 of 5 Hotel   |   4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
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35%
Ranked #148 of 175 hotels in Phoenix
  • Reviews (59)
  • Photos (28)
  • Amenities
  • Q&A
  • Room tips (16)
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59 people have reviewed this hotel

Traveler rating
    12
    9
    5
    9
    24
See reviews for
9
10
7
21
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel has an awesome and accommodating staff. Facility is what you would expect from any extended stay hotel. It is very close to the airport and lots of places you might need near by in walking distance (target, grocery store, food places, shopping). Great rates.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Candyce - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and the convenience of our hotel. We look forward to welcoming you back in the future! More

Loveland, Colorado
Contributor
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at the I property about 20 times over the years and I will say, the price is always cheep and they surpass my expectations that are attached to that price level. Yes, there are sometimes stains on the carpet and yes there is need for some fresh paint but that doesn't mean they are not cleaning the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

James - Thank you so much for sharing your experience with us. I'm so pleased to hear that you were pleased with our breakfast, pool, kitchenette and the other amenities we offer. We look forward to welcoming you back in the future! More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My review will simply be a copy/paste of the email I sent the company after my stay. Dear Extended Stay, This weekend, I had the displeasure of staying at one of your Phoenix locations, 4357 E. Oak, Phoenix, AZ 85008. I have stayed at other locations in the past and had expected to check in to a hotel that shared... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the issues and inconveniences you encountered during your stay. As this hotel’s new manager, I can assure you that I am taking actions to ensure these issues do not continue in the future. Your feedback is very important to us, so thank you... More

2 reviews
1 of 5 stars Reviewed June 3, 2014

We called from the airport for their free shuttle service. its been out of service for months... The front desk staff is slow and dim-witted. They ran out of towels. They gave us (two people) one door key, and it stopped working after 24 hrs, then again after another 24hrs. then they gave us two keys and it was fine.... More

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Chiang Mai, Chiang Mai, Thailand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 14, 2014

We chose this hotel because it is located very near to excellent markets, including Costco. It is filthy. The carpets look like they have never been cleaned and have large dark stains all over them. The carpet was so filthy that my husband would not let me walk barefoot on it. Our room had a terrible smell and several other... More

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 7, 2014

The room we reserved was sold out so we were upgraded - wish we'd been turned away. Bathroom was grungy, tub caulk was dirty and looked moldy. Tub and sink drained horribly slowly - with standing water until they did. No shampoo or facial tissues. Couch upholstery was dirty. Coffee maker but no coffee or cups. The u-bolt lock worked... More

Was this review helpful? Yes 1
San Diego, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 7, 2014 via mobile

DO NOT STAY HERE My name is Kevin Hysong, I work in the fitness industry in a job that requires a bit of traveling, and I choose extended stay hotels solely for the amenities (full size fridge, stove, etc). I have to be extremely precise with my diet and a standard hotel just isn't compatible with my lifestyle. I'll start... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 3, 2014 via mobile

Do not stay here!! You would never let your home be this disgusting. The website is very deceiving. The rooms have a odor, holes in the wall, stains on walls and the bathroom...word to wise just dont stay! So many other hotels around.

Was this review helpful? Yes 1
Green Valley, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 28, 2014

Horrible experience, dirty and rooms had a horrible odor, the staff was extremely ride and not helpful at all. We were double charged for our stay and they did not give us the discount that was on our reservation when we booked the room, we are still waiting on a credit for the over charge on our credit card and... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for your experience including the odors and level of cleanliness in your room. Please know, I’m working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Your feedback regarding our guest protocol and reservations policy is greatly appreciated... More

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 8, 2014 via mobile

The experience was aweful. The pictures online were nothing of what the rooms actually were. The rooms were dirty and run down. Just walking in made you feel dirty. The smell of the room was so overpowering ,as if it was sprayed with some sort of potent chemical to cover up the fact that they were infested with pests. We... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Phoenix - Airport - E. Oak St.

Address: 4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Phoenix - Airport - E. Oak St. 2.5*
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay

28 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Class
Number of rooms
138

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