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Extended Stay America - Phoenix - Airport - E. Oak St.

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4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
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Extended Stay America - Phoenix - Airport - E. Oak St.
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Extended Stay America - Phoenix - Airport - E. Oak St.
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78 Reviews from our TripAdvisor Community

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Traveler rating
    14
    10
    7
    14
    33
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12
14
9
26
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (78)
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    (33)
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    (19)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 13, 2015

We checked in on May 23rd. I was already prepared for the worst, because I had read the reviews online, after a family member sent us our itinerary for our trip. I was literally in tears, as I did not want to stay in this dump. But, they were unsuccessful in changing our hotel. When we opened the door it... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had a less than pleasant stay in our hotel. In response to your feedback, I will do everything within my power to make sure that all our rooms smell fresh and clean, our bathrooms are cleaned properly and our carpets and couches are replaced... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 25, 2015 via mobile

After arriving at this location on a Thursday night we came to a room that seemed to have had only the sheets changed. There was no toilet paper in the bathroom and no clean towels. One bar of soap sat on the corner of the sink that still had left over toothpaste residue from previous guests and water spots all... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable and I sincerely apologize for your experience. In response to your feedback, I am making sure that every room has been thoroughly cleaned and inspected to our company’s high standards to ensure your experience is not repeated. I... More 

1 review
1 of 5 stars Reviewed March 26, 2015

Absolutely awful the manger Kim talks horrible or makes fun of customers as they leave the office. I knew she was talking about me to her coworker before I even got to door the younger staff rude,sloppy and do not know the first thing about customer service maybe the where trained by tubby Kim.. Esa should care more about there... More 

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Arcadia, California
1 review
4 of 5 stars Reviewed March 24, 2015

This hotel is in a very convenient location. Close to freeway access, plenty of restaurants, and many shopping locations are near by. The staff was unbelievably helpful and courteous. I would not hesitate to recommend this fine location. Great value with free wi-fi and breakfast.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that my staff was courteous and you were pleased with your experience with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Spokane
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 23, 2015

This place is in a great location for extended travelers. Right across the street from a Target, Costco, and a CVS pharmacy. Great selection of restaurants in the nearby area. Fast food to sit down restaurants.The staff there was very friendly. My room was clean and ready for me on check in. The staff is excited that this will soon... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

The team and I appreciate your uplifting remarks. I am proud of our staff for providing you with great customer service. I am glad to hear that you were satisfied with the cleanliness of your room and our convenient location as well. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

Prescott, Arizona
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed March 6, 2015

We stayed here for about 10 hours before a flight out of the country. We stayed here because it was cheap, close to the parking shuttle we use to get to PHX, and it was for a very short time. If your expectations are set, no issue really. We are middle class folks that knew we got it cheap and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel and it met your lodging needs during your travels. We appreciate you choosing our hotel and thank you again for your kind words. The staff and I would love to provide you with another comfortable... More 

Alexandria, Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 3, 2015

Do not stay here, you will regret it. The rooms are not fit for humans. Dirty, stinky, rundown. I contacted the company and they have not responded. This was a good company at one time but I will never stay in one of there properties again and I will ell everyone I know to stay away from them.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for your recent review of your stay. I am so disappointed that you were not happy with your room. Please accept my apology. To ensure that a situation like yours doesn't happen again, my team is working hard to improve our rooms. Thank you very much for providing us with your feedback. Please feel free to contact me... More 

Hamilton, New Zealand
1 review
1 of 5 stars Reviewed February 22, 2015

Do not stay in this hotel The rooms are dirty, ill-appointed and badly run down, they don't even have the basics like cups , glasses etc. We had the worst night in any hotel we have stayed in. At 3am we were woken by water leaking through the ceiling. When we contacted the front desk to the staff were uncooperative... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my most sincere apologies for your less than pleasant experience in our hotel. You should have been accommodated better after you experienced a leak in your room. I can assure you that I have spoken with the staff and made sure that... More 

1 review
1 of 5 stars Reviewed February 4, 2015

Heard the housecleaning staff bragging about cleaning 3 rooms an hour. Yes, really. Shower had so little pressure I couldn't rinse the soap out of my hair. Resorted-- against all of my will-- to having to take a bath. It was incredibly gross but I needed to bathe. I ask multiple times for someone to take a look at it--... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed January 25, 2015

The receptionist is quite unfriendly and unhelpful. The "heated" pool was cold, unclean, and full of perverts. The room stinks, literally. Like everything is lightly dirty. There isn't a mat in the bathtub, so I slipped and hurt/bruised my lower leg. I think people live here, too. Very far from the airport in my opinion. I guess you get what... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that our pool felt cold and room seemed dirty. To ensure that a situation like yours doesn't happen again, our staff is being made aware of the issues and will be re-trained. I am grateful for the feedback you provided so we are able to continually... More 

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