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Extended Stay America - Phoenix - Airport - E. Oak St.

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4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
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Extended Stay America - Phoenix - Airport - E. Oak St.
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Extended Stay America - Phoenix - Airport - E. Oak St.
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74 reviews from our community

Traveler rating
    13
    10
    7
    14
    30
See reviews for
10
13
8
26
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Arcadia, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

This hotel is in a very convenient location. Close to freeway access, plenty of restaurants, and many shopping locations are near by. The staff was unbelievably helpful and courteous. I would not hesitate to recommend this fine location. Great value with free wi-fi and breakfast.

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Spokane
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This place is in a great location for extended travelers. Right across the street from a Target, Costco, and a CVS pharmacy. Great selection of restaurants in the nearby area. Fast food to sit down restaurants.The staff there was very friendly. My room was clean and ready for me on check in. The staff is excited that this will soon... More 

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Prescott, Arizona
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here for about 10 hours before a flight out of the country. We stayed here because it was cheap, close to the parking shuttle we use to get to PHX, and it was for a very short time. If your expectations are set, no issue really. We are middle class folks that knew we got it cheap and... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel and it met your lodging needs during your travels. We appreciate you choosing our hotel and thank you again for your kind words. The staff and I would love to provide you with another comfortable... More 

Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Do not stay here, you will regret it. The rooms are not fit for humans. Dirty, stinky, rundown. I contacted the company and they have not responded. This was a good company at one time but I will never stay in one of there properties again and I will ell everyone I know to stay away from them.

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for your recent review of your stay. I am so disappointed that you were not happy with your room. Please accept my apology. To ensure that a situation like yours doesn't happen again, my team is working hard to improve our rooms. Thank you very much for providing us with your feedback. Please feel free to contact me... More 

Hamilton, New Zealand
1 review
1 of 5 stars Reviewed 4 weeks ago

Do not stay in this hotel The rooms are dirty, ill-appointed and badly run down, they don't even have the basics like cups , glasses etc. We had the worst night in any hotel we have stayed in. At 3am we were woken by water leaking through the ceiling. When we contacted the front desk to the staff were uncooperative... More 

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Manager_11525, Owner at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my most sincere apologies for your less than pleasant experience in our hotel. You should have been accommodated better after you experienced a leak in your room. I can assure you that I have spoken with the staff and made sure that... More 

1 review
1 of 5 stars Reviewed February 4, 2015

Heard the housecleaning staff bragging about cleaning 3 rooms an hour. Yes, really. Shower had so little pressure I couldn't rinse the soap out of my hair. Resorted-- against all of my will-- to having to take a bath. It was incredibly gross but I needed to bathe. I ask multiple times for someone to take a look at it--... More 

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1 review
2 of 5 stars Reviewed January 25, 2015

The receptionist is quite unfriendly and unhelpful. The "heated" pool was cold, unclean, and full of perverts. The room stinks, literally. Like everything is lightly dirty. There isn't a mat in the bathtub, so I slipped and hurt/bruised my lower leg. I think people live here, too. Very far from the airport in my opinion. I guess you get what... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that our pool felt cold and room seemed dirty. To ensure that a situation like yours doesn't happen again, our staff is being made aware of the issues and will be re-trained. I am grateful for the feedback you provided so we are able to continually... More 

Albuquerque, New Mexico
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 21, 2015

I recently stayed here for 3 days in Jan. 2015 and was disappointed with my stay. The good things (being in room 339) - good location (1/2 block from Costco), comfortable bed and hot water. Now the bad - this place is run down, my air conditioner hardly ran (which I complained about and never got a response, since it... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Fred - Thank you for providing us with details about your stay. Please accept our most sincere apologies for not providing a room with properly functioning AC unit. To ensure that a situation like yours doesn't happen again, our staff is making sure that all rooms are being inspected prior to guest arrival and rooms like yours will be put... More 

Glenwood Springs, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 20, 2015

Location was good for where I needed to be for the week, and there are good restaurants and stores close by. However, I wouldn't recommend venturing out at night. pretty shady area. There is a lot of noise around the hotel, I heard sirens and traffic every night. Defiantly a 2 star hotel. My door had visual signs of forced... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that you were not satisfied with your stay with us. I discussed your comments with the team, and we are making sure that guest requests are dealt with promptly, and that our grab-and-go breakfast is stocked properly. I am grateful for the feedback you provided so... More 

Orlando, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed January 9, 2015

This was the worst hotel room I ever stayed in. The place is filthy and horrible. Words can't even describe how disgusting the room is and smells. Please whatever you do, do NOT stay here. The only good thing about this hotel is possibly the location because it is fairly close to the airport.

Review collected in partnership with Radisson Hotels

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you experienced so many cleanliness issues during your stay with us. I am sincerely sorry for your experience. In response to your feedback, I am working diligently with my housekeeping staff to deep clean our hotel and to... More 

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