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Extended Stay America - Phoenix - Airport - E. Oak St.

2.5 of 5 4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
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Extended Stay America - Phoenix - Airport - E. Oak St.
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Extended Stay America - Phoenix - Airport - E. Oak St.
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71 reviews from our community

Traveler rating
    12
    9
    7
    13
    30
See reviews for
9
13
8
25
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Do not stay here, you will regret it. The rooms are not fit for humans. Dirty, stinky, rundown. I contacted the company and they have not responded. This was a good company at one time but I will never stay in one of there properties again and I will ell everyone I know to stay away from them.

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Hamilton, New Zealand
1 review
1 of 5 stars Reviewed 1 week ago

Do not stay in this hotel The rooms are dirty, ill-appointed and badly run down, they don't even have the basics like cups , glasses etc. We had the worst night in any hotel we have stayed in. At 3am we were woken by water leaking through the ceiling. When we contacted the front desk to the staff were uncooperative... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

Heard the housecleaning staff bragging about cleaning 3 rooms an hour. Yes, really. Shower had so little pressure I couldn't rinse the soap out of my hair. Resorted-- against all of my will-- to having to take a bath. It was incredibly gross but I needed to bathe. I ask multiple times for someone to take a look at it--... More 

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1 review
2 of 5 stars Reviewed January 25, 2015

The receptionist is quite unfriendly and unhelpful. The "heated" pool was cold, unclean, and full of perverts. The room stinks, literally. Like everything is lightly dirty. There isn't a mat in the bathtub, so I slipped and hurt/bruised my lower leg. I think people live here, too. Very far from the airport in my opinion. I guess you get what... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that our pool felt cold and room seemed dirty. To ensure that a situation like yours doesn't happen again, our staff is being made aware of the issues and will be re-trained. I am grateful for the feedback you provided so we are able to continually... More 

Albuquerque, New Mexico
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 21, 2015

I recently stayed here for 3 days in Jan. 2015 and was disappointed with my stay. The good things (being in room 339) - good location (1/2 block from Costco), comfortable bed and hot water. Now the bad - this place is run down, my air conditioner hardly ran (which I complained about and never got a response, since it... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Fred - Thank you for providing us with details about your stay. Please accept our most sincere apologies for not providing a room with properly functioning AC unit. To ensure that a situation like yours doesn't happen again, our staff is making sure that all rooms are being inspected prior to guest arrival and rooms like yours will be put... More 

Glenwood Springs, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 20, 2015

Location was good for where I needed to be for the week, and there are good restaurants and stores close by. However, I wouldn't recommend venturing out at night. pretty shady area. There is a lot of noise around the hotel, I heard sirens and traffic every night. Defiantly a 2 star hotel. My door had visual signs of forced... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that you were not satisfied with your stay with us. I discussed your comments with the team, and we are making sure that guest requests are dealt with promptly, and that our grab-and-go breakfast is stocked properly. I am grateful for the feedback you provided so... More 

Orlando, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed January 9, 2015

This was the worst hotel room I ever stayed in. The place is filthy and horrible. Words can't even describe how disgusting the room is and smells. Please whatever you do, do NOT stay here. The only good thing about this hotel is possibly the location because it is fairly close to the airport.

Review collected in partnership with Radisson Hotels

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you experienced so many cleanliness issues during your stay with us. I am sincerely sorry for your experience. In response to your feedback, I am working diligently with my housekeeping staff to deep clean our hotel and to... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 15, 2014

I've never been one to write reviews. I figure you're just not going to like some places and some places you are, and that's just the way it goes. But I have never (and I mean, NEVER) felt so adversely to a place as I do the Extended Stay America as I do right now. With that said, I'm staying... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room had not been cleaned properly, and that my staff did not adequately assist you in resolving this issue. In response to your feedback, I am working with my housekeeping staff to review our cleanliness standards and inspection procedures to... More 

Sarasota, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 12, 2014

It was horrible. They still have smoking rooms and I got stuck in one-told no other rooms were available. The room smelled horrible, and I was given the gift of taking that smell home with me. There was nothing in the room-no hairdryer, no coffee maker, etc. and everything else was glued or bolted down. My intention was to have... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

The staff and I read your comments about your stay with us. I am sorry to hear that you were given a smoking room. I will be working with my housekeeping staff to better deodorize our smoking rooms to ensure that your experience is not repeated. As well, I am sorry to read that your in-room amenities did not meet... More 

Miami, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 31, 2014

A one day overall experience would have been good+ but the carpet was dirty and smelly, and other minor room issues. We also issues with an early check in. Location is very good with with a shopping center across the street with Target, Costco, supermarket and dining options. Starbucks one block north.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that carpet cleanliness was not up to your satisfaction and you encountered some other minor issues with your room. In response to your feedback, I am going over the deep clean procedures with my team to ensure that all of our rooms... More 

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Additional Information about Extended Stay America - Phoenix - Airport - E. Oak St.

Address: 4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Phoenix - Airport - E. Oak St. 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay

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