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Extended Stay America - Phoenix - Airport - E. Oak St.

2.5 of 5
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4357 East Oak Street, Phoenix, AZ 85008 (Formerly Wellesley Inn)
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1 room 1 adult
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Extended Stay America - Phoenix - Airport - E. Oak St.
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89 Reviews from our TripAdvisor Community

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Beltway outsider
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We got a negative vibe pulling into the parking lot - there were people (guests) just hanging around in the parking lot doing nothing. As we approached the office doors, they were tinted completely black so you couldn't see in them (strike 2). Strike three was the forceable entry marks on the room door, and strike 4 was a smelly... More 

Helpful?
Thank flypigs
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure that your experience is not repeated. The... More 

Cleveland, OH
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 15, 2015 via mobile

missing drawers in dresser. sidewalks and stairs stained and dirty. no dishes in kitchen, had to get at front desk, limited selection. beds were very comfortable. Toilet seat was loose. Didn't get promised service of room after 7 days. No computer center.

Helpful?
1 Thank quietwater7782
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you bringing your experience to our attention. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I really appreciate you bringing this... More 

Travelers are raving about these Phoenix hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2015

We got in after a horrible experience with another hotel, at 11pm to this one. They were very friendly and got us right in. The bedrooms were very clean and well kept. The staff was very friendly got everything we needed. The bathrooms were clean and nice. The hotel was over all a great place to stay. I would recommend... More 

Helpful?
1 Thank Ashley F
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you so much for posting a review of our property. I’m thrilled that we were able to provide you with comfortable accommodations as well as exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 13, 2015

This was by far the worst night of my life. No Sleep. Roaches everywhere. No Heat. After dealing with a burst pipe at home I booked this place over the phone. I was comfortable with the location and thought that I could stay for two nights. When we got to the room, which was rather late we found everything was... More 

Helpful?
1 Thank GMedinaG
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I really appreciate you bringing this to our attention. I hope... More 

East Haven, Connecticut
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed November 10, 2015 via mobile

This would get 0 stars if that was an option. This is the filthiest hotel I have ever stayed in. Not to mention I got charged twice for this disgusting room. Both the hotel and Travelocity charged me twice. I will never book through Travelocity again and never ever stay at this hotel! And it honestly looks like blood splatter... More 

Helpful?
2 Thank krissybeckert
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness and billing issues you experienced. To make sure this doesn't happen again, I am making sure that all rooms are checked prior to guest arrivals and will retrain our front desk staff on our billing procedures. We continually... More 

Oldham, United Kingdom
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed October 29, 2015

Convenient for access to Sky Harbor. pleasant and helpful staff at reception. On the negative side...Grubby , stained carpets. Worn furniture. Fridge noisier than the air conditioning! No remote for tv in room. In desperate need of facelift. For the price paid, poor value.

Helpful?
1 Thank drmjo
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that your room was not up to standard. To prevent this from happening again, my team is being retrained and our property is scheduled for a complete renovation next year. We continually work to improve our hotel, so... More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 28, 2015

I have used Extended Stay Hotels for several years and found them to be a great value for the $$. This hotel is no exception. The room was clean. All items functioned except a gfi plug which the maintenance rep switched out quickly - no problem. I was in for 3 weeks and did not have any problems with the... More 

Helpful?
1 Thank Nunya1015
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I want to thank you for taking the time to post a review of your stay. I am so pleased to read that our staff provided you with great customer service and was able to quickly resolve any issues. I’m thrilled that you found our hotel to be a great value! The staff and I would like to thank you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 14, 2015

Stayed February 2015, traveled on business Heard the housecleaning staff bragging about cleaning 3 rooms an hour. Yes, really. Shower had so little pressure I couldn't rinse the soap out of my hair. Resorted-- against all of my will-- to having to take a bath. It was incredibly gross but I needed to bathe. I ask multiple times for someone... More 

Helpful?
1 Thank Adam S
Los Angeles, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 1, 2015

I made my reservation online 2 weeks prior to my trip. When I got there the clerk asked me if I had 2 rooms and I told her no it was only 1. She stated there were 2 reservations and was going to cancel 1 of them. Well there was a price difference between the 2 and I had kept... More 

Helpful?
1 Thank Stephanie S
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

The situation you described regarding the service issues you experienced is truly regrettable. We are very sorry for your experience. In response to your feedback, I am making sure that our front desk staff is appropriately trained on how to handle situations like yours to prevent it from happening again. I am grateful for the feedback you provided so we... More 

Skopje, Republic of Macedonia
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
1 of 5 stars Reviewed August 27, 2015

First of all, the receptionist could put a little bit of smile, I mean if you don’t like this job just quite. The area is very bad and shady, a lot of people around the parking lot in the third building and around the hotel. At the beginning the key was not working, so I drove back to the receptionist... More 

Helpful?
Thank Kosta-Macedonia
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were unhappy with your stay. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I will be coaching our staff to ensure each... More 

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