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All 174 Phoenix hotels

Extended Stay America - Phoenix - Deer Valley

2.0 of 5 Hotel   |   20827 North 27th Avenue, Phoenix, AZ 85027
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Extended Stay America - Phoenix - Deer Valley
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Ranked #91 of 174 hotels in Phoenix
A recent review
5 of 5 stars reviewed 2 weeks ago
Mister_MB22 Dana Point, California
  • Overview
  • Reviews (38)
  • Photos (19)
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38 people have reviewed this hotel

Traveler rating
    15
    6
    3
    6
    8
See reviews for
5
4
11
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Dana Point, California
1 review
5 of 5 stars Reviewed 2 weeks ago

The young man Daniel gave an outstanding customer service during my stay. He provided great information regarding the area and where to eat. Even when he was busy, he took his time assisting and answering my intriguing questions. His boss Lizel or Lisel was very knowledgeable and experienced when resolving my billing issues through online booking. She explained it thoroughly... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to read that you received such excellent and attentive service from my staff. I am also glad to read that we were able to resolve any billing issues or concerns you had during your stay. Thanks to your feedback, we can continue to work on providing... More

Phoenix, Arizona
1 review
1 of 5 stars Reviewed 4 weeks ago

OMG!!!!! RUDE front dest! VERRRY RUDEEEE. yes i agree with ^^^^^^^ customer service needs ALOTTTTT OF WORK!!!! I will not be returning. I did not feel like they wanted me there. I was talk to very rudely. ALL THE TIME!!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Jason - Thank you for taking the time to write a review of your stay. We are very sorry to hear about your experience. To ensure that a situation like yours doesn't happen again, we are re-training our staff and putting an emphasis on superior service. Your feedback is very important to us, so thank you again for sharing. We... More

Phoenix, Arizona
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 8, 2014

This is not the greatest Extended Stay but had customer service been better it may have made a difference. Not welcoming at all. Rooms weren't exceptionally clean they were adequate. It served its purpose but we don't plan on going back or recommending.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Deborah - Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that your were not provided with quality service and that your room was not cleaned to standard. We will review your feedback with our front desk staff to ensure we are always providing our guests with friendly, superior service.... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2014

I booked online with Priceline and was able to get a non-smoking first floor room for a sr citizen. The staff was very supportive of her and when I extended the stay again thru Priceline first I was told my guest would have to move to another hotel but they were able to accommodate her and keep her in the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you so much for sharing your experience with us. We are glad that we were able to accommodate you and your guest. We are proud of our staff for providing you with quality service; however, we do apologize that you were not contacted in regards to the refrigerator. We will work with our housekeeping staff to make sure this... More

1 review
5 of 5 stars Reviewed June 28, 2014 via mobile

excellent and helpful kind and courteous staff everything I could possibly need nice clean room at a good price yummy breakfast choices and the ability to save money by cooking my own food if desired. I couldn't have asked for a better experience thank you especially to Sherry and Daniel

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Kathy - Thank you so much for sharing your experience with us. We are so proud of our staff, especially Sherry and Daniel, for providing you with such great service. We strive to provide our guests with a "home away from home" experience, so we are thrilled to hear that we did just that during your stay. Thank you again... More

Las Vegas, Nevada
Top Contributor
252 reviews 252 reviews
30 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed June 22, 2014

We got a smoking deal online for this hotel and were very pleased. The facility was clean and looked modern and updated. The check-in took a little longer than it should have but the clerk was nice and friendly. The complimentary breakfast is nothing more than a grab and go - oranges, apples, packaged muffins, granola bars, and coffee. It's... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that we were able to provide you with a clean and modern room that was to your liking. I am also glad to read that our front desk staff was friendly, though I do apologize that check-in took longer than it... More

Colorado Springs
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 14, 2014

Filthy. Room smelled of dead rotting fish and the floor was sticky. Nothing quite like lifting the toilet lid and finding someone else's Pubic hairs on the seat. For the price ya get what you pay for. Although I have stayed at better Motel 6s for less money.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept my sincere apologies for the condition of your room at check-in. As this hotel's manager, I can assure you that our team is working to improve our cleaning services and inspection procedures moving forward so that cleanliness is not an issue in the... More

Orange, California
Top Contributor
82 reviews 82 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 31, 2014

It's simply a hotel room. That's all. Not a lot of fluff but exceeded my expectations for such a great price. You may want to bring your own pillow, because the ones provided are really bumpy and uncomfortable.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am so glad that you enjoyed your stay at our hotel. Please know, we will keep your feedback in mind in regards to our pillows as we continue to make improvements to our bedding in the future. Still, we hope you will stay with us again... More

Coon Rapids, Minnesota
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 9, 2014

I would stay again as the price is right. This hotel is ok, it is not the best or newest but it is clean and reasonably comfortable, the price is very good. Front Desk couldn't check me in because she was running an "audit" (?) on one of the computers and the other was out of paper and I had... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you had to wait to be checked in. I have addressed the staff regarding your concerns to ensure your experience is not repeated. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not... More

Chicago, United States
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 26, 2013

Let me start off by saying I stay at Extended Stay America (ESA) hotels most of the year in various locations for business. My employer has direct billing with ESA and since I am staying in an ESA for months, my employer gets a discounted rate that other hotels can't come close to. ESA is definitely not my 1st choice... More

Was this review helpful? Yes
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Additional Information about Extended Stay America - Phoenix - Deer Valley

Address: 20827 North 27th Avenue, Phoenix, AZ 85027
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Deer Valley 2*
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Also Known As:
Extended Stayamerica Phoenix - Deer Valley Hotel Phoenix
Extended Stay America Phoenix
Phoenix Extended Stay
Extended Stay Phoenix

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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