We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 174 Phoenix hotels

Extended Stay America - Phoenix - Deer Valley

2.0 of 5 Hotel   |   20827 North 27th Avenue, Phoenix, AZ 85027
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Extended Stay America - Phoenix - Deer Valley
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Extended Stay America - Phoenix - Deer Valley to your Saves list
Ranked #96 of 174 Hotels in Phoenix
A recent review
4 of 5 stars reviewed 4 weeks ago
RelocationProject
Write a Review

42 reviews from our community

Traveler rating
    16
    7
    3
    6
    10
See reviews for
6
4
11
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (42)
  • Mar-May only
    (11)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (8)
All months
Tucson, Arizona
1 review
1 of 5 stars Reviewed 2 weeks ago

I stayed at this motel one night only for a class I was taking in the north Phoenix area. Upon arrival to the building, there was no one at the front desk and I had to call the place to get a clerk to respond. Susan came out of the laundry room and called out "Who's next?" to the group... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

I appreciate you bringing your experience to our attention. As this hotel’s manager, I can assure you that I have addressed your concerns regarding your customer service experience and also the billing issues you had. I want to assure you that I have met with our front desk staff on proper billing procedures to ensure this does not happen again.... More

1 review
4 of 5 stars Reviewed 4 weeks ago

I'm in a long term stay situation due to relocation. This property has been completely refreshed in the past few months. The rooms are clean, pretty comfortable, and I feel safe in the facility. Staff has ben very friendly and helpful and seems to care about the guest. While not the Ritz Carlton, It works very very well as an... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you for your positive review of our property. I'm so pleased to hear that our staff made you feel comfortable and the hotel fit your needs. Thank you again for your kind words. If you have any questions or additional feedback, please do not hesitate to contact me at twinters@extendedstay.com. The staff and I would love to provide you... More

Florida Panhandle, Florida
1 review
5 of 5 stars Reviewed September 30, 2014

I loved and enjoyed our stay at this Deer Valley Extended Stay during our Range training. The staff professionalism shines through with Lizel, the Front Desk. She is a bubbly, friendly and helpful with every needs that arosed during our stay. She immediately attended our billing issues and answered our or my demanding inquiries and comments with real professionalism which... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with the great service provided by our staff. I will be sure to share your kind remarks with our team. Still, I apologize that you were not satisfied with our grab-and-go breakfast. Your comments will be useful as... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 22, 2014 via mobile

Upper management needs a total makeover. This place is rude, not helpful, and I wouldn't put my worst enemy here. Front desk is rude, untrained and has no customer service skill. I waited 3 hours to get a key, to a filthy room with no TV or toiletries. Front desk closed, no one came to clean up, now I'm being... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you had to wait so long for a key to your room and that our staff did not attend to your needs in a professional manner. Customer service is a top priority of ours, and I will be meeting with our staff to ensure... More

Dana Point, California
1 review
5 of 5 stars Reviewed August 3, 2014

The young man Daniel gave an outstanding customer service during my stay. He provided great information regarding the area and where to eat. Even when he was busy, he took his time assisting and answering my intriguing questions. His boss Lizel or Lisel was very knowledgeable and experienced when resolving my billing issues through online booking. She explained it thoroughly... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to read that you received such excellent and attentive service from my staff. I am also glad to read that we were able to resolve any billing issues or concerns you had during your stay. Thanks to your feedback, we can continue to work on providing... More

Phoenix, Arizona
1 review
1 of 5 stars Reviewed July 24, 2014

OMG!!!!! RUDE front dest! VERRRY RUDEEEE. yes i agree with ^^^^^^^ customer service needs ALOTTTTT OF WORK!!!! I will not be returning. I did not feel like they wanted me there. I was talk to very rudely. ALL THE TIME!!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Jason - Thank you for taking the time to write a review of your stay. We are very sorry to hear about your experience. To ensure that a situation like yours doesn't happen again, we are re-training our staff and putting an emphasis on superior service. Your feedback is very important to us, so thank you again for sharing. We... More

Phoenix, Arizona
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 8, 2014

This is not the greatest Extended Stay but had customer service been better it may have made a difference. Not welcoming at all. Rooms weren't exceptionally clean they were adequate. It served its purpose but we don't plan on going back or recommending.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Deborah - Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that your were not provided with quality service and that your room was not cleaned to standard. We will review your feedback with our front desk staff to ensure we are always providing our guests with friendly, superior service.... More

Contributor
18 reviews 18 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 5, 2014

I booked online with Priceline and was able to get a non-smoking first floor room for a sr citizen. The staff was very supportive of her and when I extended the stay again thru Priceline first I was told my guest would have to move to another hotel but they were able to accommodate her and keep her in the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you so much for sharing your experience with us. We are glad that we were able to accommodate you and your guest. We are proud of our staff for providing you with quality service; however, we do apologize that you were not contacted in regards to the refrigerator. We will work with our housekeeping staff to make sure this... More

1 review
5 of 5 stars Reviewed June 28, 2014 via mobile

excellent and helpful kind and courteous staff everything I could possibly need nice clean room at a good price yummy breakfast choices and the ability to save money by cooking my own food if desired. I couldn't have asked for a better experience thank you especially to Sherry and Daniel

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Kathy - Thank you so much for sharing your experience with us. We are so proud of our staff, especially Sherry and Daniel, for providing you with such great service. We strive to provide our guests with a "home away from home" experience, so we are thrilled to hear that we did just that during your stay. Thank you again... More

Las Vegas, Nevada
Top Contributor
269 reviews 269 reviews
33 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed June 22, 2014

We got a smoking deal online for this hotel and were very pleased. The facility was clean and looked modern and updated. The check-in took a little longer than it should have but the clerk was nice and friendly. The complimentary breakfast is nothing more than a grab and go - oranges, apples, packaged muffins, granola bars, and coffee. It's... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Deer Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that we were able to provide you with a clean and modern room that was to your liking. I am also glad to read that our front desk staff was friendly, though I do apologize that check-in took longer than it... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Extended Stay America - Phoenix - Deer Valley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Phoenix - Deer Valley

Address: 20827 North 27th Avenue, Phoenix, AZ 85027
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Deer Valley 2*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Booking.com, Travelocity, Priceline, AAA Travel Services, Orbitz, Expedia, Despegar.com, Odigeo, Hotels.com and Tingo so you can book your Extended Stay America - Phoenix - Deer Valley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Phoenix - Deer Valley Hotel Phoenix
Extended Stay America Phoenix
Phoenix Extended Stay
Extended Stay Phoenix

21 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (11)
Viewed
Room/suite (3)
Viewed
Dining (2)
Viewed
Hotel & grounds (3)
Viewed
View from room (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (1)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay