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Best Inn & Suites

3547 East Van Buren Street, Phoenix, AZ 85008
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7 Reviews from our TripAdvisor Community

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Greater London, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

I arrived late into Phoenix and this was the 12th place I tried for a room and it should have been obvious when they said they had many rooms available!!! They took my money before even showing me my room. The room was dirty and smelly, the TV didn't work and many of the lights were also broken. The toilet/bathroom... More 

Helpful?
Thank Philip P
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

Our goal is to make each guest stay a pleasant and enjoyable one. Unfortunately, we are not always able to achieve this goal to the satisfaction of some of our guests. We have reviewed your concerns and have addressed them in an effort to remedy the situation. As always, we encourage our guest's to give us the opportunity to remedy... More 

Anaheim, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 21, 2015

Run away! I am here now... and it's terrible! Broken TV. Everything is dirty. Reminds me of a 3rd world country. Absolutely horrid. Right next to an adult entertainment place.... yeah nice.... Again, do NOT stay here.

Helpful?
1 Thank iPonicUSA
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

We highly apologize for your stay being unsatisfactory, please feel free to reach out to us at the property if there is anything we can do to rectify the issues you faced during your stay More 

Boulder, Colorado
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed March 19, 2015

This place might work for you if you don't mind a lot of dirt in the corners and a generally deteriorating condition. The main surfaces were clean, but the baseboards and corners were very dirty. The bigger problem for me, though, was the smell. Smelled like smoke covered up with Lysol, even though they insisted it was a nonsmoking room.... More 

Helpful?
2 Thank Laura T
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

Thank you for your candid Review, we apologize that your stay was not satisfactory and we are very sorry to know your stay was not 5 stars. We hope to rectify and issues you faced at our hotel please feel free to contact us. Once again we are very sorry More 

Los Angeles, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 5, 2014

I was traveling to Phoenix, and I needed a place to stay that is close to the airport that had a kitchen. My friend told me to stay at Best INN and Suites because they all have kitchenettes. The staff was helpful and good, and everything was clean and I enjoyed my stay.

Helpful?
1 Thank Daniel H
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

We are so proud to know that your felt our hotel was 5 stars on Service, Product and more! we could not be more proud as a team to know that you loved our best western! More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 17, 2014

very close to airport and folk running a property are very helpful. i travel a lot , the rooms are huge with separate living room.Its gated at night so very safe and cops always patrolling.I would stay again if price is right.

Helpful?
6 Thank kat p
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

We are so glad you enjoyed our breakfast which has a very wide variety of items! thank you for taking the time in leaving us your candid comments! More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed August 31, 2012

If cheap sex, great drugs, and a constant party outside your door, with tweakers looming everywhere, ready and willing to find you a fix of any drug imaginable is what you crave, then Best Inn and Suites is exactly what the doctor ordered! The fat hooker, Maria, she doubled as the cleaning lady there, if that gives you any indication... More 

Helpful?
17 Thank Samantha G
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

Dear Valued Customer, We highly apologize for the number of issues you faced during your stay, we would deeply like to apologize for that. our goal is to provide 100% satisfaction to each of our guest, looks like that has not happened in this case, We will rectify all the issues you pointed out and we hope to see you... More 

Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed July 29, 2011

The hotel is in a pretty bad area. The rooms are really dirty and out of date. There is hardly any staff. They never answer the phone at the front desk - I was lost driving in and called the number over 3 dozen times within an hour and no one ever answered!!! They also barely speak any English. Yes... More 

Helpful?
9 Thank GreatDane13
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

Thank you for your candid Review, we apologize that your stay was not satisfactory and we are very sorry to know your stay was not 5 stars. We hope to rectify and issues you faced at our hotel please feel free to contact us. Once again we are very sorry More 

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Management photos: Courtesy of the property manager

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