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All 176 Phoenix hotels

Suburban Extended Stay Hotel at Metro Center

2.5 of 5 Hotel   |   9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Mainstay Suites Metro Center) (North Mountain)
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Suburban Extended Stay Hotel at Metro Center
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Ranked #102 of 176 hotels in Phoenix
A recent review
3 of 5 stars Reviewed March 18, 2014
thwingfan Voorhees, New Jersey
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55 people have reviewed this hotel

Traveler rating
    14
    7
    10
    8
    16
See reviews for
12
9
6
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
New Castle, Delaware
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Let me start off by saying I don't normally write reviews, nor complain about hotels. But when I got into Phoenix after a long day of flying, I was not happy to walk into a hotel room that was not remotely clean. The tub base had dirty footprints all over it. The bathroom floor & sink area had someone's hair... More

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1 review
2 of 5 stars Reviewed 2 days ago NEW

The property itself was just ok, a little worn in most areas but was expected. I do believe the room was a good value considering the studio setup. Finding the place was a total headache. The booking website I used had a ton of incorrect information - different hotel name, so it was frustrating to find the property. The check-in... More

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Voorhees, New Jersey
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 18, 2014

Property is now Quality Inn & Suites. Booked this last minute for a visit for Spring Training. Value was good, location was excellent. Breakfast was ok, could've been better. Room was clean but it (and the building overall) looks like it could use a good renovation. Staff was very helpful here and made a great impression. Overall it served my... More

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Las Vegas, Nevada
Top Contributor
99 reviews 99 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 16, 2014

By the name, you would think this would be a good hotel to stay at. First of all, it was dirty waling in the lobby. Our room was dirty, and we found a ladies fingernail on the carpet, which was stained. In the kitchen dishes were cracked and the coffee cup was dirty. The room was adequate, but we were... More

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Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 17, 2013

This hotel exceeded my expectations in everyway. I made my reservations online and selected the wrong date. When I arrived the front desk associate gave me assurance that I would still be taken care of. She was able to switch my dates with no hassle. She was very friendly and professional. My room was very clean and tidy. The bed... More

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Prescott Valley, Arizona
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 25, 2013 via mobile

I found this gem to be quiet, nice mattress, has a kitchenette with a microwave, full size refrigerator, 2 burner stove, dishwasher and dishes for 2 people. The room was clean and spacious. Shower was great as well. For the price I paid I believe I got a good value. The only downfall I had was with housekeeping. One day... More

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Nampa, Idaho
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2013

Stayed at this location for 4 nights and was highly satisfied. Not only is the cost extremely efficient but the room & service was 1st class. The room was very clean and equipped with a full kitchen, flat screen TV and plenty of space to spread out. The only negative aspect is that it's located on a frontage road &... More

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Seattle, Washington
1 review
3 of 5 stars Reviewed June 3, 2013

The hotel is hard to find at night needs better signage. The price is right, but I will have to say some staff you encounter is friendly and others seem to not care or take the extra step to assist. The hotel seemed fairly clean but does have univited guest "roaches", when mentioned to management it seemed like he did... More

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Chandler, Arizona
Top Contributor
100 reviews 100 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 27, 2013

I work in north Phoenix and occasionally spend so much time attending school performances, it seems like I should just stay up there - so i did! Nadine was gracious and kind in my first night check-in, and although the vibe from Minor, a mgr on duty- the next night, was anything but gracious, it did not "ruin" my stay~... More

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Pugwash, Nova Scotia, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 19, 2013

We had reserve online as AAA members and we were taken back by the pleasant and most courteous desk clerk. She looked into our eyes and spoke to us with a honest smile and went out of her way to make us feel welcome. I was still in shock when she even showed us the rooms available to us. Very... More

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Alex G, General Manager at Suburban Extended Stay Hotel at Metro Center, responded to this review

Thank you for taking the time to complete online review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More

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Additional Information about Suburban Extended Stay Hotel at Metro Center

Also Known As:
Mainstay Suites Metro Hotel
Mainstay Suites Metro Hotel Phoenix
Mainstay Suites Phoenix
Mainstay Phoenix
Phoenix Mainstay
Address: 9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Mainstay Suites Metro Center)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#102 Top resorts Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Suburban Extended Stay Hotel at Metro Center 2.5*
Official Description (provided by the hotel):
The Suburban Extended Stay Hotel is an interior corridor all studio suite hotel. The hotel completed a major renovation in January 2013. All of the suites have kitchens with full-sized refrigerators, 2-burner stoves and microwave ovens. The kitchens are set up with dishes, glasses, pots and pans as well as kitchen towels. The suites all have new flat screen televisions with new DirecTV equipment bringing you 3 HBO and 3 ESPN channels plus many more.The hotel features also include a swimming pool and hot tub as well as a BBQ grill for guest use. ... more   less 
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