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Quality Inn & Suites at Metro Center

2.5 of 5
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9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Mainstay Suites Metro Center)
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Quality Inn & Suites at Metro Center
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Ranked #138 of 174 Hotels in Phoenix
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62 reviews from our community

Traveler rating
    14
    6
    11
    9
    22
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10
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Portland, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 1, 2015

I stayed here three days in February 2015. It's not flea ridden so that's a plus but here's everything I encountered: -desk chair up/down did not work. Only stayed in the lowest position. -couch has a hole in it and had crumbs on the cushions -multiple smatterings of BBQ sauce (that is my least offensive assumption of what the mystery... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 20, 2015 via mobile

I arrived my romothe first floor was filthy. Floor firty, smell in the room, dirty rug. I was moved to aother room. This room shower curtan dirty, bed sunk in, dirty sheets. Staff very friendly. Outside trash. All over on the side of the pool. Rugs in hallways so dirty. Laundry room dirty. This hotel needs a huge renovation. Do... More 

Was this review helpful? Yes 2
Seattle, Washington
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 12, 2014

Imagine my horror when after arrving in my room after 10 hours of travel to turn on the light in the bathroom to find a roach crawling. I killed it and was too tired to complain, so I turned on the A/C only to have it put out a smell so bad the smoke detectors went off. When I asked... More 

Was this review helpful? Yes 4
williams az
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 11, 2014

Busy weekend in Phoenix so rooms were hard to find! Checking in the price had changed when questioned it we were told that was the best rate do to the hotel was booked! Went to our room and bed was stripped and one one bed (a full) for three of us. The lady kept saying there was a pull out... More 

Was this review helpful? Yes 1
Phoenix, Arizona
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 16, 2014

We needed a place to stay while our house was on the market/waiting for buyer inspections to complete - mainly because we have two big dogs that shed a TON and tend to bark at strangers - not at all helpful when trying to sell a house! Luckily we have a buyer and are moving forward. It's in a semi-shady... More 

Was this review helpful? Yes 2
Aurora, Oregon
1 review
1 of 5 stars Reviewed July 12, 2014

The rooms were so bad there were roaches every ware there was bugs in every room me and my team rented about 5 rooms one of my team mates had to move rooms 3 times because of bugs the carpets were all roped and there were stains and rips all over the box springs there was even used q tips... More 

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Round Rock, Texas
2 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 17, 2014

I was in town for a conference, and procrastinated on getting a room until the last minute...essentially, I was stuck here! It was pretty far from the convention center. It was a nice-sized room, but it was basic. I didnt have a trash can the whole time, and the AC was LOUD. Overall, it was about average because of the... More 

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New Castle, Delaware
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 21, 2014

Let me start off by saying I don't normally write reviews, nor complain about hotels. But when I got into Phoenix after a long day of flying, I was not happy to walk into a hotel room that was not remotely clean. The tub base had dirty footprints all over it. The bathroom floor & sink area had someone's hair... More 

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 21, 2014

The property itself was just ok, a little worn in most areas but was expected. I do believe the room was a good value considering the studio setup. Finding the place was a total headache. The booking website I used had a ton of incorrect information - different hotel name, so it was frustrating to find the property. The check-in... More 

Was this review helpful? Yes 2
Voorhees, New Jersey
Top Contributor
54 reviews 54 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 18, 2014

Property is now Quality Inn & Suites. Booked this last minute for a visit for Spring Training. Value was good, location was excellent. Breakfast was ok, could've been better. Room was clean but it (and the building overall) looks like it could use a good renovation. Staff was very helpful here and made a great impression. Overall it served my... More 

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