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Quality Inn & Suites at Metro Center

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9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Mainstay Suites Metro Center)
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1 room 1 adult
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Quality Inn & Suites at Metro Center
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76 Reviews from our TripAdvisor Community

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MANSFIELD CT
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked the room for the time we were going to be here for training , we checked in the rooms weren't cleaned very well and smelt like dirty dog and someone had smoked in the room !! I looked in the drawer and it looked like it was never looked into there was all kinds of dirt lint and... More 

Helpful?
2 Thank REGENTINN
Flagstaff, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I have NEVER left a review before, but this hotel was so awful I felt I needed to. We travel 2-3 times a month. I have never stayed in such an awful hotel. Police, transients, broken doors, smelly halls, gross carpeting, broken air/heat unit, no linens for pull out, police called BOTH nights here!!! Just gross, icky and NEVER again... More 

Helpful?
2 Thank djska

Travelers are raving about these Phoenix hotels

Oro Valley, Arizona
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We met another couple from out of town we had not seen in some time, so the hotel was handy for the get together. This is a basic hotel with a kitchen in the room and a frig to keep our wine chilled. We were close to the freeway system and also to some fun local restaurants. Overall, satisfactory at... More 

Helpful?
Thank Wade B
Somonauk, Illinois
Level Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This establishment caters to transients. Seemed to be a lot of down on their luck people living here. My neighbors were very friendly, even inviting me over to party. Rooms were clean enough but common areas were filthy. Stains on the carpet and the place smells bad. The wifi worked intermittedly. TV channels limited. At 8:30 in the morning, breakfast... More 

Helpful?
1 Thank 13SS
New York
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed December 27, 2015 via mobile

Checked in during the wee hours of the morning to get a few hours of sleep before heading to the airport. Guy at check in never told me breakfast or check out time(which was listed differently on the website). Got to my room which was a nice size but I found dirty sheets and stained bathtub(possibly permanent). All appliances were... More 

Helpful?
1 Thank Rasheda V
Atlanta, Georgia
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 22, 2015

I arrived about 10:00 with a confirmed reservation. The check in was very easy to complete. I was very satisfied with my room. i was clean and comfortable. I would consider staying there agin if in the area.

Helpful?
Thank bbrefhlc
Cambridge, Canada
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed December 20, 2015

Spent 2 nights , start of our vacation. Very dated, old , needs lots of tlc. Toilet moved, don't get room 138 near back door, unless your a smoker. Cigarette burns everywhere, hotel on side road to main hwy, behind another hotel, not easy find. Won't go back. Breakfast was very disappointing. Hotel needs lots of work. Wifi , huh... More 

Helpful?
Thank sugarlipsinfo
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 5, 2015 via mobile

Arrived here 1st Dec. It was very late. Service was excellent from the front desk. In the morning I had to ask for a change of rooms. The manageress here was excellent in both her attitude and professional ability to resolve my issue. I changed rooms immediately. I was planning on leaving this hotel as I became aware of its... More 

Helpful?
1 Thank Phil R
Phoenix, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 14, 2015

The maid and janitorial staff were really kind and made me feel special... in particular Sonja. Also the front desk reservations Claribel was friendly and helpful. It's employees like those that can make a big difference in the success and image of a business. Especially hospitality.

Helpful?
Thank duane_s1982
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 30, 2015 via mobile

This hotel is booked! Liked how the room/rooms have full kitchen with utensils you can use. Close to freeway, not very easy to find specially late arrival and it's on a 1 way lane. Kinda odd you drive in driveway as oppose to seeing hotel right away out the street, instead you see their sign and drive in. Staff is... More 

Helpful?
Thank max t
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