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Quality Inn & Suites at Metro Center

2.5 of 5
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9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Mainstay Suites Metro Center)
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Quality Inn & Suites at Metro Center
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Ranked #132 of 175 Hotels in Phoenix
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63 Reviews from our TripAdvisor Community

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    11
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    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Tacoma, WA
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed June 7, 2015

We stayed here for several days, and were very pleased. The hotel was quiet, clean, and offered more than expected. Our room was a very large room, furnished with a mini suite. The pool was wonderful, and we appreciated the free breakfast. The only negative was that they ran out of knives for several days in the breakfast area. It's... More 

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Portland, Oregon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 1, 2015

I stayed here three days in February 2015. It's not flea ridden so that's a plus but here's everything I encountered: -desk chair up/down did not work. Only stayed in the lowest position. -couch has a hole in it and had crumbs on the cushions -multiple smatterings of BBQ sauce (that is my least offensive assumption of what the mystery... More 

Was this review helpful? Yes 2

Travelers are raving about these Phoenix hotels

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 20, 2015 via mobile

I arrived my romothe first floor was filthy. Floor firty, smell in the room, dirty rug. I was moved to aother room. This room shower curtan dirty, bed sunk in, dirty sheets. Staff very friendly. Outside trash. All over on the side of the pool. Rugs in hallways so dirty. Laundry room dirty. This hotel needs a huge renovation. Do... More 

Was this review helpful? Yes 2
Seattle, Washington
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 12, 2014

Imagine my horror when after arrving in my room after 10 hours of travel to turn on the light in the bathroom to find a roach crawling. I killed it and was too tired to complain, so I turned on the A/C only to have it put out a smell so bad the smoke detectors went off. When I asked... More 

Was this review helpful? Yes 4
williams az
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 11, 2014

Busy weekend in Phoenix so rooms were hard to find! Checking in the price had changed when questioned it we were told that was the best rate do to the hotel was booked! Went to our room and bed was stripped and one one bed (a full) for three of us. The lady kept saying there was a pull out... More 

Was this review helpful? Yes 1
Phoenix, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 16, 2014

We needed a place to stay while our house was on the market/waiting for buyer inspections to complete - mainly because we have two big dogs that shed a TON and tend to bark at strangers - not at all helpful when trying to sell a house! Luckily we have a buyer and are moving forward. It's in a semi-shady... More 

Was this review helpful? Yes 2
Aurora, Oregon
1 review
1 of 5 stars Reviewed July 12, 2014

The rooms were so bad there were roaches every ware there was bugs in every room me and my team rented about 5 rooms one of my team mates had to move rooms 3 times because of bugs the carpets were all roped and there were stains and rips all over the box springs there was even used q tips... More 

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Round Rock, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 17, 2014

I was in town for a conference, and procrastinated on getting a room until the last minute...essentially, I was stuck here! It was pretty far from the convention center. It was a nice-sized room, but it was basic. I didnt have a trash can the whole time, and the AC was LOUD. Overall, it was about average because of the... More 

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Wilmington, Delaware
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 21, 2014

Let me start off by saying I don't normally write reviews, nor complain about hotels. But when I got into Phoenix after a long day of flying, I was not happy to walk into a hotel room that was not remotely clean. The tub base had dirty footprints all over it. The bathroom floor & sink area had someone's hair... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 21, 2014

The property itself was just ok, a little worn in most areas but was expected. I do believe the room was a good value considering the studio setup. Finding the place was a total headache. The booking website I used had a ton of incorrect information - different hotel name, so it was frustrating to find the property. The check-in... More 

Was this review helpful? Yes 2
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