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Mainstay Suites Metro Center

2.5 of 5
9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Sierra Suites)
Hotel amenities
Mainstay Suites Metro Center
Ranked #142 of 177 hotels in Phoenix
2.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveler rating
    5
    3
    8
    2
    13
Date Rating
Liberty Center, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 5, 2012
1
person found this review helpful

We booked this hotel w/a flight and car rental,and this place was'nt the cheapest either.We reserved a non smoking king size bed we got a gross smellin queen..Went to the front desk and told them that someone had been in there smoking and it was not a non smoking even though the sign by the door said non smoking.Our answer... More

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HotelOne2, Owner at Mainstay Suites Metro Center, responded to this review
April 12, 2012

Thank you so much for your comments concerning your stay at the Mainstay Suites Phoenix. We sincerely apologize for the negative experience that you had during your recent stay. What you experienced during your stay is unacceptable. Your comments and those of your fellow travelers have lead us to make a change in the management over site of the Mainstay.... More

Hobbs, NM
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 18, 2012

First let me apologize to all those who wrote negative reviews of this property! I did not take them seriously enough. After all, how bad can a 2+* hotel be? The attached photos have been altered ONLY to the extent to call attention to what I found to be unsatisfactory. Believe me when I say that the local management and... More

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HotelOne2, Owner at Mainstay Suites Metro Center, responded to this review
April 12, 2012

Thank you for your comments concerning your recent stay at the Mainstay Suites Phoenix. We apologize for the negative experience that you had during your stay. Your feedback and that of other guests has lead the ownership to over see the hotel operations directly. We are already cleaning this hotel up and getting the hotel back on track to offer... More

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Albuquerque, New Mexico
1 review
1 of 5 stars Reviewed March 13, 2012

Pimps, drug dealers, prostitutes. There is no way management doesn't know what is going on and they just don't care. We complained about one person there and were told there was nothing they could do about it "they had been watching him for awhile but couldn't catch him at anything". Really! If that is how you choose to fill up... More

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New Mexico
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 12, 2012

We travel to Phoenix once a year to attend a meeting and catch up with colleagues. For several years, we enjoyed staying at the Homestead Suites on Dunlap, but our experience was so bad last year that we vowed never to stay there again. An acquaintance recommended Mainstay Suites, so we booked a room for a couple of nights for... More

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See 2 more reviews by RoadrunnersNewMexico for Phoenix
Las Cruces, New Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2012
2
people found this review helpful

We had a youth sports team reserve here. The sheets were dirty and rolled up in the bed.The sheets were also stained with black stuff and torn. In the window there was a joint, in the kitchen area was a syringe for drugs I am assuming from the looks of people there. There was a man walking around carring a... More

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See 2 more reviews by 831Family3 for Phoenix
Top Contributor
52 reviews 52 reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 12, 2012
1
person found this review helpful

Nice clean rooms close to highway and metro mall.. good kitchen in room. Just a little scarey by myself. Don't get me wrong it was nice just traveling alone you need to be a little more particular think ill stay at the Sheraton across the street next time More

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Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 27, 2012
2
people found this review helpful

Great Front Desk crew but that's where the great ends. Forget what they advertise, the fully stocked kitchen, cable TV, iron, alarm clock and the cookies don't exist! What you get is a barely clean room, no/stained towels, torn sheets and dirty, stained and ripped carpet. Lights out in the parking lot and trash just about everywhere you turn. Don't... More

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ottawa
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 6, 2012
2
people found this review helpful

Nice room with furnished kitchen and breakfast choice included has a reasonable variety. Staff is friendly. We had to ask to get towels for the shower. Restaurants closeby. We stayed at this hotel twice during the last 6 months and did not pay more than 60 $ per night and we though we had a good deal. Well located near... More

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Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 29, 2011
1
person found this review helpful

The cars, heavy gold chain jewelry, tattoos, scary people, foul language from many different people in various places in the hotel tell me that the place is a pimp, drug using, prostitution business. The place smells bad with smoke and mold. The carpets are filthy. Exterior looks and photos are deceiving. Don't let your kids out of the room alone. More

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Upland, Calif.
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 22, 2011
2
people found this review helpful

For an extended stay hotel this property is excellent. Staff always very friendly at check-in, rooms are large and outfitted well (could upgrade tvs though). Nice swimming pool, free breakfast, and wifi. The hotel is a little difficult to get to as is off one-way access road along freeway, but once you figure it out this is no problem. More

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Additional Information about Mainstay Suites Metro Center

  • Mainstay Suites Phoenix
  • Mainstay Phoenix
  • Phoenix Mainstay
Address: 9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Sierra Suites)
Price Range: $

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