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All 174 Phoenix hotels

Quality Inn & Suites Downtown

2.5 of 5 Hotel   |   202 East McDowell Rd, Phoenix, AZ 85004 (Encanto)
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Quality Inn & Suites Downtown
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Ranked #94 of 174 Hotels in Phoenix
A recent review
4 of 5 stars Reviewed July 24, 2014
BLANCHE1984 Paris, France
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47 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
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English first
Paris, France
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed there for one night, The young lady at the front desk was very helpful. The air-conditioner in our room was out of order and we could change and have had a better room. New room was excellent! Complimentary breakfast is very good. Unfortunately, the pool is not clean especially all the chairs.

Was this review helpful? Yes 1
ManagmentAZ229, General Manager at Quality Inn & Suites Downtown, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us. We are happy to hear that our staff was able to accommodate your needs and enjoyed the upgrade. We hope to see you back soon. More

Pahrump, Nevada
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 27, 2014

Stayed 2 nights. Within walking distance of the Phoenix Art Museum and the Heard Museum. Lots of places to eat in the area, also close to the light rail station ($2.00 for all day ride). Staff at front desk was wonderful, especially Mr. Richard Hayden, so helpful and suggested great things to do and see in the area.

Was this review helpful? Yes 1
ManagmentAZ229, General Manager at Quality Inn & Suites Downtown, responded to this review

We appreciate the time taken to share your experience of your recent stay with us. We are glad to hear your enjoyed your stay and our convenient location. Again thank you and we are looking forward to seeing you in the near future. More

Columbus, Ohio
1 review
1 of 5 stars Reviewed May 20, 2014 via mobile

We booked this hotel through choice hotels as we are preferred members. Once we arrived we found out that half of the hotel is rented out as a "business center". Yes there were companies run out of the hotel rooms. The lobby is nice but don't be fooled. The hallways smelled like pot, there were questionable activities going on that... More

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ManagmentAZ229, General Manager at Quality Inn & Suites Downtown, responded to this review

Thank you for taking the time to share the experience of your short stay with us. We apologize for falling short of your expectations. Fortunately the not so nice front desk girl was able to refund you the money that same instant as she is not authorized to do that. But we are glad that was able to save you... More

5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2014

We selected this hotel because of the close location to the Banner Rehab facility'. The breakfast was adequate, rooms small, but clean. Staff was helpful. On the other side, the pool was not clean, and it was difficult to get to get cold water, (the machine was out of water) and there is no refrigerator. We will stay here again... More

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San Diego, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 10, 2014

I selected this hotel because the two closest/nicer hotels near my seminar were fully booked. I had low expectations of the hotel, which turned out to be accurate. Pros: Friendly, helpful staff. Quick check-in and check-out. Courtesy shuttle from the airport and courtesy local shuttle 7-5 each day allowed me to save money on taxis. Free breakfast (eggs, bagels, yogurt,... More

Was this review helpful? Yes 1
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 31, 2014

You are not staying at the Ritz...but for the price and location. This little gem does the job just fine. The staff are friendly and responsive. The lobby is dated...but the rooms are clean! It worked well for my son and I during our Spring Training trip. Close to downtown Scottsdale to not be in the rush hour traffic. The... More

Was this review helpful? Yes 1
reno, nevada
17 reviews 17 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 4, 2014

Each year we stay at the Quality Inn Downtown for the weekend of the Indian Market at the Heard Museum. Its location is very convenient for access to the museum (within walking distance via a very pleasant old neighborhood--Alvarado) and also to the Phoenix Art Museum, the light rail and the airport. The facilities and the breakfast are adequate. Quiet,... More

Was this review helpful? Yes 3
Pickerington, Ohio
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 15, 2014

Business trips mean I don't need a lot of amenity - a clean room and secure environment. My four night visit just met those needs. Barely. Room was clean. Hallways were quiet. No road noise. Great location 1/2 block from light rail line. Great way to get around in Downtown. Conference hotel was $200/night, but I paid $80 ( with... More

Was this review helpful? Yes 1
Sedona, AZ
Top Contributor
69 reviews 69 reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 11, 2014

This hotel is an average place, all things considered. It has a free continental breakfast included, and the room prices are right for the budget conscious. There is no restaurant in the building. The main reason I chose this hotel is that it gives a good "hospital" discount for relatives of those undergoing medical treatment in the nearby (0.8 mi)... More

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 16, 2013

I was very disappointed with my stay. Bad customer service, dirty room, smelly hallways and broken toilet. I was traveling with a group and had requested adjoining rooms. When we checked in we were told "I didn't put the rooms near each other. No big deal right?" She was able to find two rooms together but was very rude about... More

Was this review helpful? Yes 1
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Additional Information about Quality Inn & Suites Downtown

Address: 202 East McDowell Rd, Phoenix, AZ 85004
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Downtown 2.5*
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Also Known As:
Quality Inn And Suites Downtown
Quality Inn & Suites Downtown Hotel Phoenix
Quality Inn Downtown
Quality Inn Phoenix
Phoenix Quality Inn

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Hotel & grounds (3)
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Dining (1)
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Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#94 Top resorts Hotel in Phoenix
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Official Description (provided by the hotel)
Property is located in downtown Phoenix, within walking distance to many museums, restaurants and Phoenix Convention Center. All rooms include: in-room coffee, hairdryer, 25-inch TV, voicemail, and dataport access. Convention Center, and area hospitals. Property offers 2-room suites including kitchenette. Enjoy the large courtyard including pool and spa with barbecue grill available. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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