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Quality Inn & Suites Downtown

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202 East McDowell Rd, Phoenix, AZ 85004
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Quality Inn & Suites Downtown
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Ranked #104 of 174 Hotels in Phoenix
A recent review
3 of 5 stars Reviewed September 24, 2014
BloomingMisfit Naugatuck, Connecticut
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53 reviews from our community

Traveler rating
    15
    11
    13
    5
    9
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10
10
7
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Parker, Colorado
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 22, 2015

I would not call this a downtown location, it's about 1.5miles away from downtown. The only good thing in the lobby is that saltwater fish tank, the furniture came out of a 198's soap opera. Although the staff is nice when you check in, but you have to be to keep guests to stay there. When I got to my... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 13, 2015

We booked here because our daughter got med flighted to a hospital down the street.so by the time we got to the room it was late and we had no other choice. The room was very bad wallpaper in bathroom peeling rust in tub .bubbles on the ceiling.stains on the carpet.furniture in bad condition.where you park your cars is very... More 

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Delta, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2014

This place was a dump. Our room had nasty stains all over the carpet. The tub & bathroom had mould in the corners. The room had been bombed with some kind of 'air freshener' (to probably cover up the fact that the room was previously a smoking room) that was so intense it made your eyes water. The A/C unit... More 

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Naugatuck, Connecticut
Top Contributor
61 reviews 61 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 24, 2014

This was no outstanding stay. The elevator was a bit aged; staircases were spooky; the front area was smelly - as though a dog did his business somewhere and it was not totally cleaned up. One night I called for front desk without answer, and the internet was spotty. The room was of acceptable cleanness, although aged showed. On the... More 

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ManagmentAZ229, General Manager at Quality Inn & Suites Downtown, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. More 

1 review
4 of 5 stars Reviewed September 17, 2014

This hotel wasn't the greatest but worked for what we needed. The breakfast was good with eggs, sausages and waffles, the shuttle was awesome and saved us some money and time getting around the city, the airport shuttle that took us to and from at no cost and the friendly service. Thanks to Juan and Rich for all your help... More 

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ManagmentAZ229, General Manager at Quality Inn & Suites Downtown, responded to this review

Dear Guest, We are happy to hear you enjoyed your recent stay with us and we thank you for taking the time to share your experience at our location with other travelers. We hope to see you back with us soon. Again, thank you. More 

Paris, France
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed there for one night, The young lady at the front desk was very helpful. The air-conditioner in our room was out of order and we could change and have had a better room. New room was excellent! Complimentary breakfast is very good. Unfortunately, the pool is not clean especially all the chairs.

Was this review helpful? Yes 1
ManagmentAZ229, General Manager at Quality Inn & Suites Downtown, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us. We are happy to hear that our staff was able to accommodate your needs and enjoyed the upgrade. We hope to see you back soon. More 

Pahrump, Nevada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 27, 2014

Stayed 2 nights. Within walking distance of the Phoenix Art Museum and the Heard Museum. Lots of places to eat in the area, also close to the light rail station ($2.00 for all day ride). Staff at front desk was wonderful, especially Mr. Richard Hayden, so helpful and suggested great things to do and see in the area.

Was this review helpful? Yes 1
ManagmentAZ229, General Manager at Quality Inn & Suites Downtown, responded to this review

We appreciate the time taken to share your experience of your recent stay with us. We are glad to hear your enjoyed your stay and our convenient location. Again thank you and we are looking forward to seeing you in the near future. More 

Columbus, Ohio
1 review
1 of 5 stars Reviewed May 20, 2014

We booked this hotel through choice hotels as we are preferred members. Once we arrived we found out that half of the hotel is rented out as a "business center". Yes there were companies run out of the hotel rooms. The lobby is nice but don't be fooled. The hallways smelled like pot, there were questionable activities going on that... More 

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ManagmentAZ229, General Manager at Quality Inn & Suites Downtown, responded to this review

Thank you for taking the time to share the experience of your short stay with us. We apologize for falling short of your expectations. Fortunately the not so nice front desk girl was able to refund you the money that same instant as she is not authorized to do that. But we are glad that was able to save you... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2014

We selected this hotel because of the close location to the Banner Rehab facility'. The breakfast was adequate, rooms small, but clean. Staff was helpful. On the other side, the pool was not clean, and it was difficult to get to get cold water, (the machine was out of water) and there is no refrigerator. We will stay here again... More 

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San Diego, California
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 10, 2014

I selected this hotel because the two closest/nicer hotels near my seminar were fully booked. I had low expectations of the hotel, which turned out to be accurate. Pros: Friendly, helpful staff. Quick check-in and check-out. Courtesy shuttle from the airport and courtesy local shuttle 7-5 each day allowed me to save money on taxis. Free breakfast (eggs, bagels, yogurt,... More 

Was this review helpful? Yes 1
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