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Holiday Inn Express Chandler - Phoenix

2.5 of 5 15221 S 50th St, Phoenix, AZ 85044
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Certificate of Excellence 2014
Holiday Inn Express Chandler - Phoenix
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Holiday Inn Express Chandler - Phoenix
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136 reviews from our community

Traveler rating
    65
    48
    16
    5
    2
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28
20
11
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Chandler - Phoenix
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London
Top Contributor
120 reviews 120 reviews
55 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed April 27, 2014

Clean, modern, close to the freeway, petrol stations and places to eat, this is a straightforward no frills hotel that's ideal for a road trip. Good value for money as well, so cannot complain! Just don't expect 4-star.

Was this review helpful? Yes
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your letter following your recent stay at the Holiday Inn Express Phoenix/Chandler. Your kind comments regarding our hotel and staff are very much appreciated and will be on to all concerned. We look forward to having the opportunity to welcome you back to the hotel in the near future. More 

Penang Island, Malaysia
Contributor
17 reviews 17 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 20, 2014

I had been to this hotel before and it's good to be back when in business trip. The most recent week, i had a feeling that the quality i received were familiar. most of the time the front desk staff are very nice. one particular worth mention, Ms Michelle has exceptional memory that can remember i am a returned guest... More 

Was this review helpful? Yes
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your comments regarding your recent stay with us. We appreciate any feedback about our hotel as it highlights the needs of our guests. We really enjoyed your kind regards about Michelle, she truly is amazing! I am sad to hear and I apologize that we did not meet the normal standard of quality that you have come... More 

MIchigan
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 10, 2014

We recently booked this hotel for several nights due to good reviews here. We planned accordingly with bringing cash in order to avoid the hold they put on debit cards for the stay. Well lo and behold when I said I would pay cash upfront, the manager informed us I would still have to put that same amount (600.00) on... More 

Was this review helpful? Yes 2
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Dear valued guest, Thank you for your seemingly informative response. We are sorry to hear that you were disappointed with our policy and proceudres. As discussed, our hotel cannot accept cash alone at checkin, we must have a card present. We attempted as best we could to explain that we are able to hold the total amount of your stay... More 

Shelton, Connecticut
Top Contributor
53 reviews 53 reviews
45 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed March 22, 2014 via mobile

Here for a few nights to attend spring training baseball. Hotel is easy to find right off the exit although if you get the highway side of the building you may have trouble sleeping with all the noise. Room was clean and comfortable. The complimentary breakfast was your normal HIE items and very well stocked. The gym was located on... More 

Was this review helpful? Yes
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your kind comments regarding your recent stay with. I am pleased to know that you enjoyed your stay here! Breakfast, the outdoor heated pool and spa, and the fitness center are some of the amenities, I must say, our guests have come to love! I appreciate all your comments and would like to assure you that action... More 

Concho, Arizona
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 4, 2014

Roomed appeared to be clean and well maintained. Pool area, not so much. The spa was fairly warm, not really hot; it was not very clean; the jets were not working - we were told they had to run through the cycle before they came on...it was the regular turn on the jets knob - there was no "cycle". Worst... More 

Was this review helpful? Yes
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for sharing your experience after your recent stay with us. I am very sorry that the spa area was deemed sub par according to your standards. This is certainly not the normal level of service we strive to provide our valued guests. We pride ourselves in having great amenities to further asset the quality of our hotel and... More 

McDonough, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2014 via mobile

Just south of downtown Chandler with easy access to main roads. Phoenix and surrounding areas close by. Hotel was extremely well maintained. Polite staff were always greeting customers with a smile. Breakfast available, reasonably priced.

Was this review helpful? Yes
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

WOW!! Thank you for your kind comments regarding your recent stay with us! We surely appreciate the time you took to share your experiences in Phoenix. I'm glad our location our staff and all were accomodating to your needs. We will look forward to seeing you again and cannot wait to greet you with a warm welcome! More 

Lincoln, California
1 review
3 of 5 stars Reviewed February 13, 2014

Checked in and as usual, checked condition of linens. My wife does not like stained or holey linens. Sheet had a small stain and housekeeping was contacted. They showed up right away, but while changing the sheets, another unknown red stain was discovered on the fitted sheet. When that was removed, the mattress had a small stain on it and... More 

Was this review helpful? Yes
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for expressing the details of your recent stay at our hotel. We welcome all feedback as it encourages a higher standard of service. We apologize for the disturbance during your stay and we hope that all we did as guest service represntatives, in order to accomodate your needs further, was justifiable. Please rest assured that your experience is... More 

New Brunswick, New Jersey, USA
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 11, 2014 credit card Amex Card Member Review

We stayed there this Jan when visiting family. The staff was very accommodating and friendly. They helped up out and were able to have us stay with them for an extra night when our flight home was cancelled. We had two complaints. There is a poor wireless internet connection in our room. We usually stay at bigger places. The room... More 

Was this review helpful? Yes
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Good Afernoon, Thank you for your comments regarding your recent stay with us. We are more than happy to hear that our staff was able to meet your standards of excellent customer service! Additionally, we have reviewed the areas of our hotel that you felt were not met by your standards and are doing all that we can to address... More 

Laguna Beach, California
Top Contributor
52 reviews 52 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 10, 2014

Hix located just off I-10. Room was a small suite even though not upgraded. WiFi excellent scored 6.7 on Hotelwifitest app, (that's really good.) Parking lot was a little dark and there were no cameras watching the parking area so I was reluctant to leave anything valuable. Interior was super clean and the front desk was well prepared for my... More 

Was this review helpful? Yes 1
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for sharing your review! I am happy you enjoyed your stay and the amenities at the hotel. Many companies who choose our hotel, along with their employees, agree that we are a great location for business travel. We certainly appreciate your comments and have taken the necessary action to improve all aspects of our hotel on the basis... More 

Plano, Texas
1 review
5 of 5 stars Reviewed February 3, 2014

My team and I (33 people total) traveled to Phoenix for a business trip back in November. Without the help of Leslee Kies, this trip could have been a disaster to coordinate. Leslee was always available to help us out and was very accommodating to our constantly fluctuating schedule. The staff was awesome and always had a good attitude which... More 

Was this review helpful? Yes
Ollie S, Front Office Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your kind comments following your recent stay at Holiday Inn Express. Your regards concerning our hotel and staff are very much appreciated and will be passed on to all concerned, especially Leslee! We look forward to having the opportunity to welcome you back to the hotel in the near future. More 

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Additional Information about Holiday Inn Express Chandler - Phoenix

Address: 15221 S 50th St, Phoenix, AZ 85044
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chandler - Phoenix 2.5*
Number of rooms: 125
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Also Known As:
Holiday Inn Express Chandler - Phoenix Hotel Phoenix
Holiday Inn Phoenix
Phoenix Holiday Inn
Hotel Style:
#17 Business Hotel in Phoenix
#55 Family Hotel in Phoenix

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