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Holiday Inn Express Chandler - Phoenix

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15221 S 50th St, Phoenix, AZ 85044
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Holiday Inn Express Chandler - Phoenix
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154 Reviews from our TripAdvisor Community

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Traveler rating
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    55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson, Arizona
Top Contributor
119 reviews 119 reviews
65 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

great value at government rate of $64+tax. pros given room on top floor away from freeway as requested; AC was on and room was cool upon entering; like business center where can print airline boarding pass and free internet and wifi; front desk pleasant and cooperative; water with ice container nice in hot phoenix; room adequate space; bed comfortable; reasonable... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

If we are able to, we usually stay at Holiday Inn Express because of the high standards; clean rooms, comfortable beds, new furniture, and nice property's to say the least. This hotel met slightly below the usual expected high mark because the hallways were hot and stuffy, the elevator smelt like vomit, and our bathroom didn't have an exhaust fan.... More 

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Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your feedback. I apologize that we did not meet your expectations. We hope you come back and see us again soon. More 

Bradenton, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband & I thought your Holiday Inn was awesome. We loved the breakfasts and we had a problem with the shower (room 127) and it was fixed almost immediately. We were there the week of May 20-27 for my granddaughters graduation....and my son uses these hotels all the time. We will do so from now on. My comment is... More 

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Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your feedback. You have a great idea about getting some medicine in our vending machines. We hope you come back and see us again. More 

Pasadena, California
1 review
5 of 5 stars Reviewed 5 weeks ago

Our Stay at the Holiday Inn Express in Chandler, AZ was very pleasant and comfortable. The location is very accessible off the I-10 freeway with good parking. The check-in process was simple and the staff was very accommodating. An accessible room was requested. There was one available and it was very well equipped and comfortable. The included breakfast was a... More 

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Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your positive feedback. We are very happy you enjoyed your stay and you found our staff very accommodating. We hope you come back and visit us again. More 

Tucson, Arizona
Top Contributor
64 reviews 64 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 25, 2015

This hotel was comfortable, clean, and employees very friendly. The breakfast was varied and plentiful for a freebie. It was located conveniently for our stay. Ikea a couple of miles to the north and Bondurant driving school a couple of miles to the south. The room was quiet, not bothered by highway noise at all. Getting to the hotel is... More 

Was this review helpful? Yes 1
Eric M, Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

We appreciate you taking your time to write a review. We are glad you enjoyed your stay and found our hotel in a great area. we hope you come back and see us again. More 

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 30, 2015

We stayed here for two weeks recently. The hotel itself is a bit older, but everything is clean and well cared for. The rooms we were in were very clean and smelled nice and fresh. The breakfast is above average, and all of the staff was very friendly. The only downside is that the internet was spotty at best. It... More 

Was this review helpful? Yes 1
Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your review. We are glad you enjoyed your stay. We are in the process of upgrading our internet. Please come back and see us soon. Eric Monsibais General Manager More 

Scotland, United Kingdom
Top Contributor
92 reviews 92 reviews
39 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 22, 2015

Located just off Intersate 10 at Chandler Boulevard, this hotel is a clean and comfortable place to stay. Rooms were a good size, the fitness room had a good variety of machines and the pool and spa area was really nice with rocks and a small waterfall and in the sun for most of the day. There was also a... More 

Was this review helpful? Yes
Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your review. We are glad you enjoyed your stay. Please come back and see us soon. Eric Monsibais General Manager More 

St. John's, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 18, 2015

The good: Check-in was lightning fast. Rooms were clean. Hot breakfast was not Hampton Inn level, but good. Cinnamon rolls were a nice addition to the selections. I love when hotels differentiate themselves like that. Good location right off I-10. Very easy to find and a quick drive to Chandler Fashion Center if that's your thing. The not so good:... More 

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Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your review. We are glad you enjoyed your stay. We have informed our maintenance engineer about your concerns about our ventilation system. We look forward to welcoming you back very soon. Eric Monsibais General Manager More 

Cochise, Arizona
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 8, 2015

The location is good, the property is nice looking, and the lobby and dining area is set up well. Drinks and cookies are offered throughout the day which is a nice touch. The rooms are comfortable enough, could use a little more care when cleaning around the furniture, the bathrooms needed a bit more attention too, but overall good. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Dear CWF31310, Thank you for providing us with a very considerate review and thank you for staying with us. I appreciate and wish to thank you for the warm comments intended for the staff. On the other hand, I am sorry for the inconvenience you had over the bed. Please be assured that this matter will be looked into. We... More 

2 reviews
1 of 5 stars Reviewed March 7, 2015

We entered the room to a stale smell, the bath tub constantly drips, the fire alarm went off when the heater was turned on, there was trash in the trash cans from the previous visitor and the worst was after returning from a day of Spring Training we asked for fresh towels and wash cloths (we were told there were... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Dear Christy W, Thank you for taking the time to review our property. Our hotel is very proud of its level of service, cleanliness and quality of product. It seems that we were not able to execute an exemplary hotel stay experience due to the dripping bath tub, fire alarm incident, poor housekeeping and front office services, and lack of... More 

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