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Comfort Inn Phoenix

3.0 of 5
2641 W Union Hills Dr, Phoenix, AZ 85027
Hotel amenities
Comfort Inn Phoenix
Ranked #99 of 177 hotels in Phoenix
3.5 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveler rating
    10
    22
    7
    7
    13
Date Rating
Denver, CO area
Senior Contributor
34 reviews 34 reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 23, 2012
1
person found this review helpful

Had a "run in" with a competitor (see my reviews in my profile for bed-bug infested rooms in Phoenix) and had to find a new hotel at 1am. Was driving a Uhaul from PHX to DEN and needed an early start with SOME rest. Paul was at the desk, gave us a good deal and was very courteous after our... More

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See 2 more reviews by NunyaBitnes for Phoenix
Troy, Michigan
Contributor
18 reviews 18 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 10, 2012

This is a nice property with a beautiful pool area. Nice rooms, and comfortable beds. The lighting is being updated in the bathrooms, and our first room was not well lit for makeup etc. A good value. Fuel right across the street, but a drive for food. More

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Portland, Oregon
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2012

I have stayed here before and chose this hotel again because of how great and professional the front desk staff was throughout my stay, the breakfast still exceeds my expectations, the attendent always made sure everything was fully stocked and asked us if we needed anything one of the days the hotel manager was walking around in the breakfast area... More

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New York City, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 25, 2012
1
person found this review helpful

Unfortunately the condition of this hotel detracts from what could be a very nice place. The overwhelming deficiency evolves around the smell and condition of the carpets throughout the property. The entire place smells like too much deodorizer, or perhaps too much carpet cleaner. The carpets are worn, and clearly beyond any possibility of being effectively cleaned (hence the smell... More

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Ganado, Arizona
Senior Contributor
41 reviews 41 reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 23, 2012

The good - The staff did their best to be helpful in a tough situation. the beds were extremely comfortable and the room was spacious and clean. The Bad - the front desk staff was overwhelmed and not well trained. It took over 45 minutes for them to get all of our group that we had brought into rooms. The... More

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Belen, NM
1 review
5 of 5 stars Reviewed March 19, 2012

We checked in and the hotel was very busy. Front Desk personnel were friendly and and attentive even though hotel was very busy. It was nice seeing management the next morning at the breakfast asking guests how their stay was. I would recommend this hotel to friends in an instant. Staff is first rate! More

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed March 19, 2012

The Comfort Inn (I'm also a Choice Privilege member) at 2641 W. Union Hills Drive in Phoenix, Arizona 85027 is in deplorable condition. They are renovating yet remain open to capture the Spring Training business. Terrible experience. Toilet doesn't flush, and there is no exhaust fan. The space above the mirror in the bathroom is unpainted, awaiting new fixtures, so... More

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Salem, New Hampshire
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 16, 2012

Check in was smooth and the hotel was very well located. It was clean and comfortable, internet access was good. We would love to stay here again! More

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Chicago, Illinois
2 reviews
4 of 5 stars Reviewed March 10, 2012

My Friend And I are traveling from Chicago for the spring training and we arrived late and were very tired from along trip and to our surprise the night attendant at the front desk was a breath of fresh air and very friendly! We slept very nice and had a great breakfast although it was very busy in the Restaraunt... More

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Pembroke, Canada
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 8, 2012
1
person found this review helpful

The service was rude, hotel was not maintained, ripped carpet, dirty, stained. They did not fix my broken toilet, or loud heater. They made various billing errors. Internet was slow, and no TV channels. People were watching porn in the lobby. Dog poop all up and down the halls. Worse Comfort INN ever. More

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Additional Information about Comfort Inn Phoenix

2641 W Union Hills Dr, Phoenix, AZ 85027
Price Range: $

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