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Comfort Inn Phoenix

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2641 W Union Hills Dr, Phoenix, AZ 85027
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Comfort Inn Phoenix
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139 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Green Castle
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This Motel is in a good location to get around Phoenix. The room was a nice size with a large desk to work and the bed was comfortable. The issue I had was the way it's being managed. I found a large bug in the room and called the front desk to send someone down. The girl at the front... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Everything was perfect -main concern was cleanliness -they met the standard . Pool & hot tub area very clean . Staff very friendly -helpfull . Breakfast was great . Room s were updated -very well done Will stay there again when in town .

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 24, 2015 via mobile

After going into the lobby it was nice and looked nice. But we were sadly mistaken when we went to the room. The door is super hard to open and close bathroom door doesn't close mold in the tub a huge hole in the ceiling. Stained carpet stained sheets. Smelled like cigarettes. Staff unfriendly. The ice machine was broken and... More 

Was this review helpful? Yes 2

Travelers are raving about these Phoenix hotels

St. Albans, United Kingdom
Level Contributor
317 reviews
235 hotel reviews
common_n_hotel_reviews_1bd8 446 helpful votes
3 of 5 stars Reviewed May 23, 2015

I reserved this motel months ago, for two nights. I had just driven 400 miles with only one short break, so was tired. I signed the usual paperwork and didn't read it: we stay in about 40 accommodations across the country on road trips each summer, it looked the same as always. Our attention was not drawn to anything which... More 

Was this review helpful? Yes 2
Phoenix, Arizona
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 1, 2015

I booked this hotel for family coming briefly into town. I surprised the arriving guests by checking the room in prior to their arrival, paying with my credit card, and leaving an amenity in the room. 2 days later when speaking with my family they advised they never received the amenity and in fact had been given keys to an... More 

Was this review helpful? Yes 2
Berea, Ohio
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed April 29, 2015

Corridor carpets are old, stained, and stretched. The room itself was nice. A suite with a nice separate living room area with sink, desk, couch, TV and coffee maker and all was very clean. Shower head did not turn all the way on so water came out of the spigot and the shower meaning little water pressure. The bedroom is... More 

Was this review helpful? Yes 2
ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 16, 2015

Booked through travelocity. Check-in was quick and pleasant. The room was clean and comfortable but the phone didn't work. Desk clerk advised that many of the room phones don't work. The weight machines in the fitness room were not working, and obviously hadn't been for a while (weight cables disconnected, pulleys un-bolted, etc. The pool and hot tub were nice,... More 

Was this review helpful? Yes 2
Shoreline, Washington
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 29, 2015

First the positive, it is next to I17 with easy access N or S. Our room was also next to I17 and we got to listen to it all 24hrs and was louder than the room air conditioner. Because we were there for Spring Training and driving all over the easy access to the freeway was good. They obviously have... More 

Was this review helpful? Yes 1
Albuquerque, New Mexico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 26, 2015

Under no circumstances should you stay at this property. If it's the last room in town - you would be better off sleeping in a tent. I picked this property because of it's procimity to the many spring training camps in Phoenix. I found the $200 a night rate high but chalked it up to expected price gouging during spring... More 

Was this review helpful? Yes 3
kansas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed March 15, 2015

Contrary to the other reviews I found the beds to be fine but they were the only thing at this location that was "Comfort Inn" quality. The carpet throughout hotel is in dire need of being replaced and the hallways were dirty. The quality of the breakfast rolls, breads, etc were poor and the one attendant was unable to keep... More 

Was this review helpful? Yes 5
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