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Comfort Inn Phoenix

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2641 W Union Hills Dr, Phoenix, AZ 85027
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Best prices for: 1 room 1 guest
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Comfort Inn Phoenix
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Comfort Inn Phoenix
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135 reviews from our community

Traveler rating
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    33
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    31
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25
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel for family coming briefly into town. I surprised the arriving guests by checking the room in prior to their arrival, paying with my credit card, and leaving an amenity in the room. 2 days later when speaking with my family they advised they never received the amenity and in fact had been given keys to an... More 

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Berea, Ohio
Senior Contributor
41 reviews 41 reviews
33 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Corridor carpets are old, stained, and stretched. The room itself was nice. A suite with a nice separate living room area with sink, desk, couch, TV and coffee maker and all was very clean. Shower head did not turn all the way on so water came out of the spigot and the shower meaning little water pressure. The bedroom is... More 

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ohio
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 16, 2015

Booked through travelocity. Check-in was quick and pleasant. The room was clean and comfortable but the phone didn't work. Desk clerk advised that many of the room phones don't work. The weight machines in the fitness room were not working, and obviously hadn't been for a while (weight cables disconnected, pulleys un-bolted, etc. The pool and hot tub were nice,... More 

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Shoreline, Washington
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 29, 2015

First the positive, it is next to I17 with easy access N or S. Our room was also next to I17 and we got to listen to it all 24hrs and was louder than the room air conditioner. Because we were there for Spring Training and driving all over the easy access to the freeway was good. They obviously have... More 

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Albuquerque, New Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 26, 2015

Under no circumstances should you stay at this property. If it's the last room in town - you would be better off sleeping in a tent. I picked this property because of it's procimity to the many spring training camps in Phoenix. I found the $200 a night rate high but chalked it up to expected price gouging during spring... More 

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Travelers are raving about these Phoenix hotels

kansas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 15, 2015

Contrary to the other reviews I found the beds to be fine but they were the only thing at this location that was "Comfort Inn" quality. The carpet throughout hotel is in dire need of being replaced and the hallways were dirty. The quality of the breakfast rolls, breads, etc were poor and the one attendant was unable to keep... More 

Was this review helpful? Yes 2
Cottonwood, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 1, 2015

Hallway smell and carpet were dirty. Could hear noises from other rooms. Beds not comfortable at all, woke up with a bad back. Hotel would be great for kids. Pool never close. Bad for people want to sleep!

Was this review helpful? Yes 3
Saratoga Springs, Utah
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 28, 2015

Nasty. Take a look at the hallways and you'll know what I'm talking about. We had to stay here for a "stay and play" soccer tournament in February 2015. I slept on a sofa sleeper bed and 2 weeks later I am still paying the price with a sore back. The noise from the other rooms...noises that adults shouldn't need... More 

Was this review helpful? Yes 4
Wisconsin
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 18, 2015

Filthy, rundown, overworked and stressed staff. This hotel is poorly run and maintained. Workout equipment and laundry facilities are broken down or out of order. The carpeting in the hallways is beyond filthy. Our room had dirty and torn upholstery, mold in the bathroom and drill holes in the walls. The bathroom door, shower doors and closet door were nearly... More 

Was this review helpful? Yes 4
Olympia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 27, 2015

Great location for major arterial access. Rooms are quiet unless you are by an exterior side door. Rooms are clean; housekeeping does a good job. Had to get our keys reactivated twice in the week we were there--not sure what the problem was. Signage in hotel for elevators, lobby and ice and vending machines is not good--I got turned around... More 

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Amenities