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Hilton Garden Inn Phoenix Airport North

#40 of 175 Hotels in Phoenix
Certificate of Excellence
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3838 E. Van Buren, Phoenix, AZ 85008
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1 room 1 guest
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Hilton Garden Inn Phoenix Airport North
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594 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Tucson, United States
2 of 5 stars Reviewed 2 days ago NEW

Hotel furnishing old. Carpet worn. TV reception poor all night, channel in and out allnight, Morning wake up with water coming thru ceiling in bathroom. Water filled bathroom floor with lots of water. No use of bathroom available. No of.er to use other room for shower,

Review collected in partnership with Hilton Garden Inn

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Lacey, United States
5 of 5 stars Reviewed 2 days ago NEW

We arrived later than expected and the staff was very friendly. In the morning we were welcomed at the breakfast buffet as if we were family. Every aspect of our stay was great. If ever in Phoenix again we will stay here!!

Review collected in partnership with Hilton Garden Inn

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HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review

We feel as if our guests are like family! Thank you for the great review and kind compliments of the Hilton Garden Inn Phoenix Airport North Hotel and our staff. It would be our pleasure to welcome you back the next time you visit Phoenix! More 

KANEOHE
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is close to the Phoenix airport and easy to find by car. The rooms were adequately in size, biggest complaint was that the beds kept creaking, with every move you made it would make the loudest noises. The advertise beds that are adjustable to your firm comfort level, no matter which one we choose it was rock hard.... More 

Was this review helpful? Yes
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review

Thank you for your review. Please accept our apologies regarding the difficulties you experienced with your bed. It would have been our pleasure to address the issue immediately. The feedback we usually receive from our adjustable Garden Sleep System® beds is of high praise, so perhaps there might have been a technical problem. We hope you will give us another... More 

Tucson, AZ, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel numerous times when flying into Phoenix in the evening and not wanting to drive home to Tucson. It is convenient to Sky Harbor Airport, clean and comfortable. The staff are always helpful and welcoming. The beds are fabulous!

Review collected in partnership with Hilton Garden Inn

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HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review

Thank you for your continued loyalty in choosing to stay with us at Hilton Garden Inn Phoenix Airport North Hotel when flying into Phoenix on your way home. Sending you many thanks for the great review! We look forward to welcoming you again on your next trip. More 

Pasadena, California
Level Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the HGI and enjoyed our room and the added-cost breakfast. The staff was extremely accommodating to my wife's and daughter's need for gluten-free food. Everything was clean and worked properly. The van service to Sky Harbor was excellent in both directions.

Was this review helpful? Yes
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review

Thank you for choosing to stay with us during your visit to Phoenix. We appreciate your acknowledgement of the staff at the Great American Grill accommodating the gluten free options for your wife and daughter. Should you visit with us again, we offer several packages that include breakfast! It would be our pleasure to welcome you and your family back... More 

Sheridan, United States
1 review
3 of 5 stars Reviewed 1 week ago

They will sell your reservation to someone else if you don't arrive right around check in time. Also breakfast is almost $15 a person, you're better off going somewhere local. Pool is heated for some reason too, blows my mind.

Review collected in partnership with Hilton Garden Inn

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HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review

Did you know we have some great cost savings packages that include breakfast! We advise our guests to let us know if they will be arriving late so we can secure the room for them. We appreciate your feedback, thank you for the review. More 

Lake Havasu City, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stay here very often, lately it's once every week. The staff is ALWAYS friendly, polite and smiling, it's nice to see most of them have been there for years. The rooms are always clean and nice. We have breakfast every time and is excellent with great choices. Dinner is also excellent , we've never had a bad meal. Close... More 

Was this review helpful? Yes
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review

The pleasure is always ours! Thank you for returning to the Hilton Garden Inn Phoenix Airport North Hotel over and over again. We so appreciate your continued patronage, your recommendation and your wonderful compliments on our staff as well as our clean accommodations. We look forward to welcoming you back again soon. More 

Tucson
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights with a tour group, one night before and one after a Grand Canyon Tour. We had lovely cool rooms both times and a generous and tasty buffet breakfast. While we had driven up from Tucson, other guests who had flown in had nothing negative to say about the airport shuttle service.

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HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review

Thank you for your wonderful review of the Hilton Garden Inn Phoenix Airport North Hotel. We’re so glad you enjoyed your cool accommodations and our breakfast buffet too. We hope that the next time you travel to the area you’ll be back to stay with us again. More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel room air conditioning unit was cool enough, but it was very loud and needs updating. The shower faucet would not turn off without force. The decor was just average at best. If you like "air bladder" beds, you'll love the Garden. I hate bladder beds and cold not sleep w/o the help of a sleeping pill.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review

Please accept our apology for any inconveniences that you may have experienced during your stay. Although we work hard to update and maintain our facilities to give our guests the most comfortable and enjoyable stay, sometimes unforeseen circumstances may happen from time to time. Our adjustable Garden Sleep System® beds usually receive rave reviews, we are sorry to hear it... More 

md
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed in the Hilton Garden Inn for only one night - in reality, it was only for a few hours partially because of poor shuttle service. Upon arriving at the hotel, we asked about returning a rental car so that we could take the hotel shuttle to the airport for an early morning flight. We were told that it... More 

Was this review helpful? Yes 1
HiltonGardenInnPHXNo, General Manager at Hilton Garden Inn Phoenix Airport North, responded to this review

All reviews whether positive or otherwise are always appreciated as it helps us to better focus on areas of our hotel a guest may feel needs to be further addressed. It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. Although our shuttle service usually gets rave reviews, sometimes unforeseen circumstances may happen... More 

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