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Aloft Phoenix-Airport

#57 of 175 Hotels in Phoenix
Certificate of Excellence
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4450 East Washington, Phoenix, AZ 85034
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Aloft Phoenix-Airport
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Aloft Phoenix-Airport
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399 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Serious wallpaper curling and wrinkling that could be easily repaired with a few hours of maintenance. Not only in the room but throughout the hotel. Back of restroom door could've used light cleaning. Restroom curtains needed bleaching and pressing. All around a comfortable stay. Quiet. Beds were nice just needs a little more TLC. Appreciated the complimentary water, toiletries, and... More 

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Bern, Switzerland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

5 minutes with shuttle bus from the airport, very kind people, good and clean rooms, quiet. No breakfast served, good and fresh warm and cold snacks available. ALLEN, the bus driver: thank you for giving us the right information about the radio station. This was very kind and very helpful. Louise

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Los Angeles, California
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for a few nights. The staff was very friendly and attentive. My room was very clean and comfortable. The best experience I had at this hotel was at there bar. They have an amazing bartender named Rebecca, she kept me entertained and had me laughing so hard. She came up with a few drinks she made up that... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the Best $63 hotel I have ever stayed at. You could be staying at a Best Western or a Motel 6 for the same price but why? This really was a modern experience and fun hotel with a great atmosphere. They allowed my small dog to stay and even provided me with a Dog bed at no extra... More 

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Vancouver, Washington
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here two nights. Used the express check-in which allows you to bypass the front desk and go straight to your room. The SPG app notified me of my room number and then allowed my cellphone to be my key to enter the room. The lobby was nicely appointed, with plenty of snacks for purchase and a bar. Elevators were... More 

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Tucson, Arizona
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was nice for quick overnight trip the room was hip, small but comfortable . The front desk were very friendly and helpful. The light rail was right down the street so I could access downtown quickly! The bar was cute and cozy but however they do not offer late night snack options. So if you check in late after... More 

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Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for taking the time to complete the online survey regarding your stay at the Aloft-Phoenix Airport. We have recently changed our food service hours, so our guests are able to enjoy items off of our bar menu until midnight! I am glad to see that your stay was great overall and hope that you come visit us again... More 

Mattoon, Illinois
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed 3 nights while visiting in Phoenix. Let me start off by saying the room was very clean and big. The bedding was nice. The mattress was comfortable. The decorating is really creative throughout the hotel. Has the feel of a boutique. The reason I didn't rate higher than average? We had the room booked months in advance. We... More 

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Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thanks for your review! I apologize that your stay wasn't to the standards that we like to provied for our guests, and we will continue to work to make everything perfect the next time you stay with us! I have shared your comments with my team and we have been able to address most of the items you brought up... More 

British Columbia, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 26, 2015

Husband and I stayed here on our way to Mexico. Shuttle service from airport was quick to and from. Arrived at hotel and it was a very welcoming and efficient check in. We both agreed that the staff was really friendly and helpful. It is not the fanciest place we have have stayed but we both thought it was a... More 

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Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With Hospitality, Nicole More 

Key West, Florida
Level Contributor
144 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed May 23, 2015

Fast trip and stay in Phoenix. We arrived just before midnight to a lobby with people laughing and talking having a good time. Check in was slow, different than what we expected. We became aware we may be a little old for this place (we are in our early 50's). The room was nice, nothing wrong with it. Minimalist with... More 

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Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for taking the time to write a review about the Aloft-Phoenix Airport! I appreciate the detail you included, as this will help us to improve on our services. I apologize that the outdoor furniture wasn't as clean as we normally have it, but will work with my team to ensure we address this immediately. With regards, Nicole More 

Zapopan
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed May 23, 2015 via mobile

when we arrived the door was complety open. We called front desk and they took around 15 min to somebody arrived. There were missing 500 hundred usd , brand new nail polish etc. The manager told us we should call police which we did. No hall security camaras. Nobody cared just the policeman. We left the hotel around 10:30 am... More 

Was this review helpful? Yes 1
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Dear Palleroc, First and foremost please accept our sincerest apologies for the issues you encountered during your last stay with us at Aloft Phoenix Airport. We strive to provide a clean, friendly and most importantly safe environment for our guests.. I have reached out to you via your personal e-mail to discuss this matter and hope to hear from you... More 

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