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Aloft Phoenix-Airport

#41 of 177 Hotels in Phoenix
Certificate of Excellence
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4450 East Washington, Phoenix, AZ 85034
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1 room 1 adult
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Aloft Phoenix-Airport
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482 Reviews from our TripAdvisor Community

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Sebastopol, California
Level Contributor
99 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed 1 week ago

I prefer a hotel that is well maintained over one that is stylishly designed. The design and style of this hotel are great, but the lack of attention to maintenance details makes it feel uncared-for and run down. As others have mentioned, there are scratches, stains and other signs of wear that are normal but should be repaired, cleaned or... More 

Helpful?
Thank John K
New York City, New York
Level Contributor
164 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Close to the airport. Typical aloft experience. Clean and logically designed room with outlets where they should be for a change. Decent grab and go snack selection and a bar. Unless you need to be at an airport property I don't know why you'd stay here but if you do it's as good as it gets.

Helpful?
1 Thank PW11803
Duluth, Minnesota
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Nancy greeted us at the desk up arrival, and made our entire checkin fantastic. She made sure we were well taken care of. The rest of the staff was just as amazing. Art is a great employee and is always in the best mood. I recommend staying here.

Helpful?
Thank Jamie V
Bozeman, Montana
1 review
5 of 5 stars Reviewed 1 week ago

We had a layover due to TWA lines causing us huge inconveniences. Employees Art, Lee, Jamie and Lisa were all extremely pleasant and helpful. Art got us registered, offered to freeze our frozen packages, and went beyond the call of duty to answer our questions and reassure us - we were completely relieved from our stress by the time we... More 

Helpful?
Thank Amanda D
DougRose, General Manager at Aloft Phoenix-Airport, responded to this review

Dear Amanda D- I am pleased to hear our team members Art, Lee, Jaime and Lisa we pleasant and helpful during your most recent visit. At Aloft Phoenix Airport we strive to provide excellent customer service along with a clean and comfortable atmosphere. We will be passing on your kind words to the team members mentioned above. We look forward... More 

London, United Kingdom
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 1 week ago

Arrived at this hotel for a short overnight stay after flying in from London. It is very close to the airport which is a positive and also as we discovered a negative, Got checked in very quickly and as a regular user of Aloft Hotels we knew what to expect from the rooms, which are large and functional.After a nearly... More 

Helpful?
1 Thank Islington70
DougRose, General Manager at Aloft Phoenix-Airport, responded to this review

Dear Islington70- Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. I am sorry to hear you didn't get a good nights rest, for each guest we do our best to meet and understand any special requests. At this point i have updated your profile to reflect you preferences for your next... More 

Austin, Texas
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

So we fly in and out of Phoenix SkyHarbor a lot; The first time we stayed here we had very few expectations -- just hoping for a clean, quiet room, close to the airport for a way too early morning flight. That said, we're SPG Platinum members and are on the road a ton so we've experienced the great, not-so-great,... More 

Helpful?
Thank TrippMaxAustin
DougRose, General Manager at Aloft Phoenix-Airport, responded to this review

Dear TrippMaxAustin, Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We always value our guests feedback; especially from our loyal SPG Platinum guests. I am delighted to hear Steve stood out and was able to make your stay that much easier- I will be passing this feedback along to him! Thanks... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Due to the blizzard, I was stranded in Phoenix after flight cancellations to the East Coast. Shout out to Art for free cinnamon roll & serving breakfast late. Lee, thanks for checking with the manager and waiving the cancellation policy due to extenuating circumstances. Jaimea, you're the best at getting us a great rate with value that can't be beat!... More 

Helpful?
Thank NadiraAnsari
DougRose, General Manager at Aloft Phoenix-Airport, responded to this review

Dear NadiraAnsari, Thank you for taking the time to share you experience at Aloft Phoenix Airport. I am very pleased to hear Lee, Jaime and Steve took excellent care of you during your visit. Thank you for your suggestion on the magazines, this is something we will look into. Here at Aloft we strive to provide a friendly, clean and... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The entire crew is dedicated to achieving high customer satisfaction. Everyone is fantastic here, but to name a few that have gone beyond the usual customer service are Art (rode in the elevator with me the first time because it was purple), Nick, (helped me with shuttle service and moved me to another room), Ryan (came over to help me... More 

Helpful?
Thank Susan C
DougRose, General Manager at Aloft Phoenix-Airport, responded to this review

Dear Susan C, Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. I am pleased to hear you were able to meet some of our great staff members and that they went out of their way to make you feel comfortable. We will be passing this feedback over to them during our... More 

Reading, Pennsylvania
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed here a night due to a cancelled flight .... Art, Nick & Ryan made our lay over much better with their great service and friendy reception. Rooms are clean and cozy. Great place to stay. Kuddos !

Helpful?
Thank Jodie M
DougRose, General Manager at Aloft Phoenix-Airport, responded to this review

Dear Jodie M, Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. I am glad to hear that Art, Nick and Ryan took excellent care of you during your visit. Here at Aloft we strive to provide a friendly, clean and comfortable stop for travelers. We hope to see you again next... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent customer service. They offer great entertainment at the Wxyz bar. The Bartender Rebecca is very attentive and makes awesome drinks. If you want a great atmosphere, I recommend this Hotel for your travels.

Helpful?
Thank Susann H
DougRose, General Manager at Aloft Phoenix-Airport, responded to this review

Dear Susann h, Thanks for talking the time to tell us about your recent stay at Aloft Phoenix Airport. We appreciate you leaving a review and especially pointing out Rebecca's excellent bar-tending skills! As always, we look forward to having you back on property. More 

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