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Aloft Phoenix-Airport

#45 of 175 Hotels in Phoenix
Certificate of Excellence
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4450 East Washington, Phoenix, AZ 85034
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Aloft Phoenix-Airport
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Aloft Phoenix-Airport
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380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salisbury Maryland
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently traveled with two colleagues to Phoenix, Az for business. We were in a different hotel each night (exhausting!) however on our final night we were booked at the Aloft; completely my doing as I wanted a refreshing nights sleep before our final travel day of air travel back home! At any rate, the night previous to our arrival... More 

Was this review helpful? Yes 2
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Dear CapsFan19: Thank you for taking the time to share your experience regarding your recent stay at Aloft Phoenix Airport, I am delighted to hear our team members were able to assist you with an early check-in. We strive to provide our guests with a clean and welcoming environment, should you need any assistance or have any special requests for... More 

Santa Fe, New Mexico
Contributor
19 reviews 19 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there with my partner during the first weekend of the 2015. We both work in hotels and we decided to take a break and drove to phoenix without having a place to stay. We choose the Aloft because of their affiliation with Starwood hotels and what a great surprise! It was as describe and better. The rooms are... More 

Was this review helpful? Yes 1
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Dear Bambalan, Thank you for taking the time to share your recent experience on Trip Advisor. We're delighted to hear you enjoyed your stay. At Aloft Phoenix Airport we strive to provide our guests with a clean, comfortable and friendly stay. We look forward to welcoming you back for future stays. More 

Pomona, California
Contributor
16 reviews 16 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Needed hotel overnight was being drop off airport next morning.. Room clean, service was ok. Shuttle did take long to come out at dedicated time. Overall average, shuttle service does need help.... Location great, front desk upon check in friendly.

Was this review helpful? Yes 2
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for taking the time to review the Aloft-Phoenix Airport. I am sorry that you had a longer than normal wait for the shuttle and I will make sure to share your comments with our driving team. We hope to see you again soon! More 

NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I had read some negative reviews and almost did not stay here. I am glad I did stay. Nice Rooms. Great Staff and perfect place to stay if you need to catch an early flight. I would stay here again for business.

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Budapest
Contributor
17 reviews 17 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After over 24 hours of travel I got my bags and called Aloft for the shuttle. It took 15 minutes for someone to pick up the phone. Several times I heard that the phone had been picked up but was immediately sent back to the background music/ad. When the guy at the front desk finally picked up he told me... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

We apologize for the experience with the shuttle you had during your recent stay with us. I have addressed these issues with our driving team. This is far from the high standards Aloft Phoenix Airport upholds and will not be experienced in the future. Again we apologize for any inconvenience this may have caused you and we hope the rest... More 

Santa Fe, New Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Aloft Phoenix-Airport is within 5 miles to Phoenix Sky Harbor. It has shuttle runs to the airport every half hour so it's very convenient. It also is on the route of the light rail so one can take the light rail to attend events in downtown Phoenix, enjoy shopping and dining in downtown Tempe, or take a stroll in the... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for your review. It’s wonderful to hear our location was convenient and that you liked our stylish property. We look forward to providing you with another exceptional stay the next time you are in Phoenix. Thanks again! More 

El Paso, Texas, USA
Top Contributor
138 reviews 138 reviews
56 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here one night on a layover and had a terrific stay. We were picked up within a few minutes after calling the hotel from the airport. The driver was very nice and even took us to a close restaurant for dinner later that evening. Some reviewers complained about the smell of the hotel. I found the scent quite... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for taking the time to complete the online survey regarding your stay at the Aloft-Phoenix Airport. I am glad to see that your stay was great overall and hope that you come visit us again soon! More 

Washington DC, District of Columbia
Top Contributor
92 reviews 92 reviews
40 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall, the Aloft was great. The hotel was clean, staff was friendly, and the room was well-equipped. The room was on the small side, but this was not an issue. It was thoughtfully designed and comfortable. The rooms could use some more sound proofing, as some loud people came down the hall in the middle of the night, and I... More 

Was this review helpful? Yes 1
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

We are delighted to hear about your great stay at our hotel. Thank you for taking the time to write a review as we always appreciate hearing about our guests’ experiences during their stays. We are glad to hear you enjoyed our great proximity to the lightrail and airport. We do have an increased amount of foot traffic in front... More 

Monument, Colorado
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

For those traveling with pets, the Aloft PhoenixAirport is an excellent choice when passing through Phoenix AZ. It's clean, hip and and offers excellent pet accomodations as well. If you let them know in advance, they have a 'pet check in' package that includes a small bed, water/ food bowl and a treat.Thanks Starwood for offering those of us that... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for the great 5-Star review of our hotel! We are glad that you and your furry friend enjoyed your stay and hope to see you again very soon. Nicole M More 

Flagstaff, Arizona
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed March 29, 2015

The hotel is extremely close to the airport, which is why I wondered why it took a half hour for my shuttle to arrive to pick me up at the airport. The driver explained that the call to pick me up arrived right as he was ordering his lunch. My return trip to the airport was delayed this morning because... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

I apologize for the experience you had with the shuttle service during your recent stay with us. I have addressed our driving team and will work with them to ensure that the shuttle is more efficient. These issues are far from the high standards Aloft Phoenix Airport upholds and will not be experienced in the future. Again we apologize for... More 

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