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Aloft Phoenix-Airport

#43 of 174 Hotels in Phoenix
Certificate of Excellence
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4450 East Washington, Phoenix, AZ 85034
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Aloft Phoenix-Airport
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Aloft Phoenix-Airport
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378 reviews from our community

Traveler rating
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    59
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pomona, California
Contributor
16 reviews 16 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Needed hotel overnight was being drop off airport next morning.. Room clean, service was ok. Shuttle did take long to come out at dedicated time. Overall average, shuttle service does need help.... Location great, front desk upon check in friendly.

Was this review helpful? Yes 1
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for taking the time to review the Aloft-Phoenix Airport. I am sorry that you had a longer than normal wait for the shuttle and I will make sure to share your comments with our driving team. We hope to see you again soon! More 

NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I had read some negative reviews and almost did not stay here. I am glad I did stay. Nice Rooms. Great Staff and perfect place to stay if you need to catch an early flight. I would stay here again for business.

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Budapest
Contributor
17 reviews 17 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

After over 24 hours of travel I got my bags and called Aloft for the shuttle. It took 15 minutes for someone to pick up the phone. Several times I heard that the phone had been picked up but was immediately sent back to the background music/ad. When the guy at the front desk finally picked up he told me... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

We apologize for the experience with the shuttle you had during your recent stay with us. I have addressed these issues with our driving team. This is far from the high standards Aloft Phoenix Airport upholds and will not be experienced in the future. Again we apologize for any inconvenience this may have caused you and we hope the rest... More 

Santa Fe, New Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Aloft Phoenix-Airport is within 5 miles to Phoenix Sky Harbor. It has shuttle runs to the airport every half hour so it's very convenient. It also is on the route of the light rail so one can take the light rail to attend events in downtown Phoenix, enjoy shopping and dining in downtown Tempe, or take a stroll in the... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for your review. It’s wonderful to hear our location was convenient and that you liked our stylish property. We look forward to providing you with another exceptional stay the next time you are in Phoenix. Thanks again! More 

El Paso, Texas, USA
Top Contributor
129 reviews 129 reviews
51 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here one night on a layover and had a terrific stay. We were picked up within a few minutes after calling the hotel from the airport. The driver was very nice and even took us to a close restaurant for dinner later that evening. Some reviewers complained about the smell of the hotel. I found the scent quite... More 

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Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for taking the time to complete the online survey regarding your stay at the Aloft-Phoenix Airport. I am glad to see that your stay was great overall and hope that you come visit us again soon! More 

Washington DC, District of Columbia
Top Contributor
83 reviews 83 reviews
37 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall, the Aloft was great. The hotel was clean, staff was friendly, and the room was well-equipped. The room was on the small side, but this was not an issue. It was thoughtfully designed and comfortable. The rooms could use some more sound proofing, as some loud people came down the hall in the middle of the night, and I... More 

Was this review helpful? Yes 1
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

We are delighted to hear about your great stay at our hotel. Thank you for taking the time to write a review as we always appreciate hearing about our guests’ experiences during their stays. We are glad to hear you enjoyed our great proximity to the lightrail and airport. We do have an increased amount of foot traffic in front... More 

Monument, Colorado
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For those traveling with pets, the Aloft PhoenixAirport is an excellent choice when passing through Phoenix AZ. It's clean, hip and and offers excellent pet accomodations as well. If you let them know in advance, they have a 'pet check in' package that includes a small bed, water/ food bowl and a treat.Thanks Starwood for offering those of us that... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for the great 5-Star review of our hotel! We are glad that you and your furry friend enjoyed your stay and hope to see you again very soon. Nicole M More 

Flagstaff, Arizona
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is extremely close to the airport, which is why I wondered why it took a half hour for my shuttle to arrive to pick me up at the airport. The driver explained that the call to pick me up arrived right as he was ordering his lunch. My return trip to the airport was delayed this morning because... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

I apologize for the experience you had with the shuttle service during your recent stay with us. I have addressed our driving team and will work with them to ensure that the shuttle is more efficient. These issues are far from the high standards Aloft Phoenix Airport upholds and will not be experienced in the future. Again we apologize for... More 

New York City, New York
Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here because we had a very early flight out of Phoenix. The hotel lobby was a little loud when we arrived but our room was quiet. The air conditioning worked well but was a little noisy. The refrigerators need to be colder!

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Nicole M More 

Columbus, Ohio
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you have stayed in Aloft properties, this location is spot on with others. Same design and decor. Room looked like it needed a good clearing, with lots of dust and many things spotted. Beds are platform beds and we didn't find them to be all that comfortable. Rooms are kind of a cross between bold colors and depressing grey... More 

Was this review helpful? Yes
Nicole M, General Manager at Aloft Phoenix-Airport, responded to this review

It is unfortunate that your stay was not what you hoped it would be. Aloft Phoenix Airport is dedicated to customer service and providing the best for our guests. Thank you for your review, take care. Nicole M More 

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