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Arizona Biltmore, A Waldorf Astoria Resort

#18 of 177 Hotels in Phoenix
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2400 East Missouri Avenue, Phoenix, AZ 85016
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Arizona Biltmore, A Waldorf Astoria Resort
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854 Reviews from our TripAdvisor Community

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Gold Canyon, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This review is specifically for the Biltmore Tea Court and it's manager, Kevin Michael Doyle. We recently booked a seven person party for the 2 PM tea seating for our future daughter-in-law. Kevin showed up at our table to verbally espouse the benefits of rooibos tea and teas in general...one problem...we had nothing to drink, not even the rooibos tea,... More 

Helpful?
2 Thank Asualum73
Briarcliff Manor, New York
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a relaxing and easy going place -- lots of fire places to kick back @ while enjoying a beverage, etc. The staff is friendly and the on site restaurants are a destination in themselves! There are plenty of cottage rooms on site and they are worth the experience. Overall, I would highly recommend this hotel!

Helpful?
1 Thank amf660
Albuquerque, New Mexico
Level Contributor
107 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There is a lot of history associated with this hotel and it has both good points and bad points. The good: a very large property in a fantastic location; good restaurants; nice pools. The bad: overpriced, dated, average rooms. I had much higher expectations for my stay and it was simply average (a balance of good and bad). To charge... More 

Helpful?
2 Thank Gratefulrich
Crystal Bay, United States
3 of 5 stars Reviewed 3 days ago NEW

This old gem was less than it was cracked up to be. Although the staff was courteous, the grounds and the room were a disappointment. I will definitely not be staying here the next time I travel to the Phoenix area

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Rick B
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear Rick B, Thank you for sharing your experience with us. Although I am happy to hear that you enjoyed pleasant interactions with our team, I am disappointed that your overall experience proved unremarkable. We take pride in providing excellent service and incredible moments for our guests and would love to welcome you back at a later time. Respectfully, Sheila... More 

rainb0wtraveler
Level Contributor
164 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I got in early after a red eye flight and had requested early check in - i was accommodated! And was offered a comp bottle of water while I was waiting to check in. It is a Hilton property so you can pick your own room with the app. The grounds are beautiful, lots of fruit trees abound and some... More 

Helpful?
Thank rainb0wtraveler
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear rainb0wtraveler, Thank you for visiting the Arizona Biltmore and sharing your experience with us! I am delighted to hear that you enjoyed exploring our historic facilities. As a luxury resort, we strive to impart a sense of luxury and well-being with every guest. We look forward to welcoming you back! Warm regards, Sheila Foley More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

If possible, try to get one of the cottages. Fire pit, glass of wine, cool evening--perfect evening. The hotel interior has also been recently upgraded, and it looks and feels terrific. This is the best possible place to stay in Phoenix--enjoy!

Helpful?
Thank Benjamin H
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear Benjamin H, I am thrilled that you were able to explore our historic facilities! We thank you for visiting the Arizona Biltmore and hope to welcome you back soon. We’ll save a Cottage just for you! Kind regards, Sheila Foley More 

Chicago, Illinois
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I attended a conference there last week and everything was great. I was upgraded to the Ocatilla lodge which was very nice and the club staff(Danny and Natalie) were fantastic. Staff overall was very friendly, food was great, grounds were beautiful and the room was spacious and comfortable. I would definitely recommend this hotel.....also the hiking in and close to... More 

Helpful?
Thank OBXTKN2
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear OBXTKN2, I am delighted to hear that your latest visit to the Arizona Biltmore has been a wonderful and fulfilling experience. Thank you for choosing our property and we look forward to welcoming you back for future visits! Warm regards, Sheila Foley More 

malibu, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I stayed at the Biltmore last week while visiting the Phoenix Open. Rooms are nice, facilities equally nice, restaurants pretty good also. Not my first time there, it is a Hilton Property and I have Hilton Diamond status so they generally take care of me. When I checked out last Friday I left two shirts in the closet, that was... More 

Helpful?
1 Thank Paul F
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear Paul F, Thank you for sharing your experience with us. I want to extend my apologies regarding your personal items. As a luxury resort, our main priority is ensuring that each and every guest receives an experience unlike any other and that your needs are dutifully attended to while in our care. Our team will continue to work with... More 

Oklahoma City, Oklahoma, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The property is nice. My major issue is with the service. The average room rate is about $500/night in addition to a resort fee. For that type of money, I expect service to be a priority. However, the staff appears uncaring and not geared towards service from the bellmen to hotel reception to the cleaning staff. My husband and I... More 

Helpful?
1 Thank 3akb3
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear 3akb3, Thank you for sharing your valuable feedback with us. I am incredibly disappointed that your experience at our property fell below expectations. It is important that we foster an inspirational and luxurious environment for each and every guest; therefore, I want to assure you that these service issues will be addressed promptly. Thank you for visiting the Arizona... More 

Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We recently stayed at this wonderful property completely updated. The food in the resturants was great, the fitness center was well equipped. Plenty of hiking, biking, golf and swimming opportunities on the property. The rooms were spacious and clean, the staff we came in contact with was friendly and helpful. I would definitely Stay here again when in the metro... More 

Helpful?
Thank 729
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear 729, Thank you for sharing your wonderful experience at our resort! I am delighted that you were able to explore our incredible property and indulge in our culinary and recreational delights. We look forward to welcoming you back for future visits! Kind regards, Sheila Foley More 

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