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All 174 Phoenix hotels

Sheraton Phoenix Downtown Hotel

4.0 of 5 Hotel   |   340 North 3rd Street, Phoenix, AZ 85004 (Central City)
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87%
Ranked #27 of 174 hotels in Phoenix
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Lorie A Ellensburg, Washington
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911 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
Ellensburg, Washington
Contributor
14 reviews 14 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Super friendly and knowledgeable staff. While checking in, the staff noticed I should have received the better military rate and immediately adjusted to show the proper rate. Vanessa and Lisa were very informative when asked questions about downtown sites to visit and places to eat outside the hotel. Riley made the adjustment once I returned my rental car for the... More

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Lorie, We are so very pleased to know that not only did we exceed your expectations during your recent stay, but that you would return and stay with us each time you find yourself back in Phoenix. Thank you for your recommendation, it means a lot to us. We are really very delighted to learn how much you enjoyed... More

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I came to Phoenix for an Origami Owl Jewelry convention. Stayed at this excellent Hotel from July 23-27 2014. I can not come up with enough great words to describe the staff, rooms, services, and location. They were always more than willing to help with enduring and ALWAYS with a friendly smile. Would 100% recommend this Hotel. Our beds were... More

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

We loved having your group in-house. Thank you so much for your business, and we would love to be your hotel of choice for future conferences. Thank you as well for the feedback around our friendly staff – so nice to hear! Our staff does strive to provide exceptional service and to do so with a smile. Thank you for... More

New York City, New York
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here in July and this was a solid choice. I found a great deal so I was even happier about that. I was there for a Diamondbacks game and the hotel was located less than one mile away so it was a good choice for that. Also, around the block there was a little strip mall that had... More

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

We were happy to hear that you enjoyed your stay and the baseball game; we do love being located so close to Chase Field where they play. Our location in the heart of downtown is easy access to many different attractions and sporting events…and our guests have told us many times how much they appreciate the location. Thank you for... More

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

This was my first ever time to Phoenix so I wasn't sure what to expect. The hotel was incredible. Very clean, Staff were very helpful. There was a lady who checked us in by the name of Delila or Delia? She was very kind and welcoming. We had lunch and dinner on our first night and dinner almost every night... More

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Kelly, Your review was simply music to our ears, and we thank you! It was so nice to hear that we will always be a part of your first-trip-to-Phoenix memorable moments. Thank you for letting us know how much you enjoyed your stay. How nice to know as well that you felt so warmly welcomed upon arrival by Miss... More

Boulder, Colorado
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The exterior does not reflect how nice the interior of this hotel is. Very clean and modern interior and rooms. The check-in process is a little sloppy since they have multiple reception desks in an "L" but no established queuing line so new arrivals were getting service first a few times. The room is super clean with lots of space,... More

Was this review helpful? Yes 1
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Max, Your feedback regarding your recent stay was very much appreciated. Our valued guests view things – such as the check-in process, with much fresher eyes; it is really a wonderful gift to receive…your feedback will allow us to refine and improve our processes. As for parking, we will certainly look into the problem with the gate in the... More

Roswell, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean and lobby was beautiful but we had issues with parking. We were over charged and could not self park. We were traveling with an infant and the rented crib had metal bars. Every time she moved, she woke herself up. The pool area with the veggie garden was a wonderful surprise.

Was this review helpful? Yes 1
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Thank you for letting us know about your experience here. We were sorry to hear that your baby did not sleep well in the crib that was provided. We appreciated the feedback about it and also the parking, finding it helpful in our constant quest to offer the best service possible to our valued guests. We are delighted that you... More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

For being a Sheraton they lack in luxury and customer service. Pool was dirty and gross my husband had to literally clean the pool from all the debris just to swim. Had to call guest services 3 times for more creamer..never got it. I'm still waiting for the creamer! Beds say queen but they are not. No vending machines for... More

Was this review helpful? Yes 4
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Claudia, We would have loved for you to bid us farewell with a much better impression of us. In the areas that we fell short, we do extend an apology that you found things less than satisfactory. Your care and comfort are important to us and of course we want you to feel that our hotel is a good... More

South Lake Tahoe, California, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Worst hotel experience of my life. Unable to sleep the entire night due to the rudeness of staff and noisiness of the location. Double charged for parking and no response when I asked about it. Manager seems to feel the customer is always wrong. Maids were rude and unprofessional. I wouldn't stay here again if you paid me.

Was this review helpful? Yes 2
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Steve, Although we cannot speak to the disconnects you experienced here with our staff at this time, rest assured that we will conduct due diligence in finding out the details, so that we can use your experience during your recent stay to re-educate and re-train our team members. There is absolutely no excuse for rudeness to a valued guest.... More

Newark, New Jersey
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is by far the "NEW" Sheraton. This property looks brand new. Many Westin's should be so nice! The staff were very, very helpful and friendly. Beds were super comfortable. In room coffee maker, etc.

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Thank you very much for your kind comments, it is very gratifying to hear, as customer care is among our highest priorities. It was a pleasure to note how much your enjoyed your experience, thank you for taking the time to share your memorable moments with us. We will look forward to welcoming you “home” on your next visit. Warm... More

Tustin, California
Top Contributor
82 reviews 82 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for the Volleyball Festival in June. Super hot but the hotel was an air-conditioned oasis. Great location two blocks from the convention center and across the street from a small mall with a half dozen decent sized restaurants as well as Cold Stone, Subway, Starbucks, etc. There is also a Starbucks stand in the hotel as well so... More

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Victoria, Thank you so much for letting us know that your expectations were exceeded during your recent stay! We always enjoy having the Volleyball group in-house. We are especially thrilled to hear that as a loyal SPG member, you felt that we valued that loyalty – because we certainly do! It was very kind of you to recognize Jeff... More

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Additional Information about Sheraton Phoenix Downtown Hotel

Address: 340 North 3rd Street, Phoenix, AZ 85004
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Phoenix Downtown Hotel 4*
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Also Known As:
Sheraton Phoenix

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#7 Luxury Hotel in Phoenix #17 Family Hotel in Phoenix #19 Business Hotel in Phoenix #24 Romantic Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
The Sheraton Phoenix Downtown Hotel is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 
Number of rooms
1000

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