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All 176 Phoenix hotels

Sheraton Phoenix Downtown Hotel

4.0 of 5 Hotel   |   340 North 3rd Street, Phoenix, AZ 85004 (Central City)
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Ranked #22 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Dena M Shawnee, Kansas
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862 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shawnee, Kansas
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was only here for one night, but I got a good night's sleep because the bed and pillows were comfortable. I thought the room was clean and that, too, is important. I didn't have time to explore the hotel, but there was a business area with computers when it was time to print my boarding pass. Also, I saw... More

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Missouri
Top Contributor
144 reviews 144 reviews
92 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was here two nights for a meeting. The facilities were fine - modern SW decor, big lobby, lots of people and activities going on. We ate in the restaurant a couple of times and it was high-quality and not too overpriced. The room had 2 double beds and a couple of arm chairs along with a desk and office-type... More

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Craig, Thank you for taking the time to let us know about your experience here. We’re glad to know you enjoyed your conference stay and we certainly hope that you would choose us again if you return to Phoenix. For the next time, we wanted you to be aware that we do offer free internet service to our guests,... More

Urbana, IL
Top Contributor
79 reviews 79 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

There are several good restaurants and tourist sites within walking distance. Rooms are very nice and safe neighborhood, there is not a free breakfast and if not a package internet is $14.95/day and parking also expensive

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

We’re pleased that you enjoyed the convenience of our central downtown location and also that you found the downtown area safe when you walked to various points of interest. We want to thank you for your partnership and participation in our “Make A Green Choice” program, a major sustainability effort for us and one that we take quite seriously in... More

Los Angeles, California
1 review
4 of 5 stars Reviewed 1 week ago NEW

Very nice hotel. The restaurant is very good for dinner. I haven't had any other meals there so can't vouch for breakfast or lunch. We are on the 26th floor and Wifi is weak which has made work a little slow. The gym is decent. There's nothing wrong with it but it's also not particularly noteworthy. All of the staff... More

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Pam, We love that you found the staff friendly and helpful during your stay. Our staff strives to make those memorable connections with our guests so we are always happy to hear they have been successful. We also want to thank you very sincerely for recommending us to your fellow travelers. We hope you will be back this way... More

Honolulu, Hawaii
Top Contributor
54 reviews 54 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was very friendly and the rooms very clean. it was very close to the basketball arena and chase field (baseball). The room was simple but I don't expect much for a business trip. The workout area (gym) had a few dumb bells and a variety of machines. I enjoyed my stay very much and would choose it again... More

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Thank you for your recent review. We are thrilled that you had a great stay with us! We especially want to thank you for partnering with us in our “Make A Green Choice” program, as this particular sustainability program, unique to Starwood and our hotel, helps to conserve water, electricity, natural gas and chemicals, allowing us to reduce our carbon... More

Sydney
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

What a LOVELY hotel with great service. Every need & whim can be met & it's so modern! The bar, the restaurant, the pool, the FedEx Kinkos IN the hotel! Starbucks coffee bar with free printing for guests and a lobby with gorgeous high ceilings!

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Thank you for your kind comments, delightful to hear, as customer care is among our highest priorities. We promise that your next visit will be just as wonderful. Come back. Warm Regards, Rooms Management More

Orlando
Top Contributor
54 reviews 54 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice, large suite, but very plain. It needed a little pizazz in the decorating. Noisy air vents. The staff was nice enough but you know this is not the caliber of a Four Seasons or Ritz. Bathroom products were awful. Nice gift shop. Nice restaurants and movie theater across the street. Just really average.

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Well, we certainly fell short in some ways if your stay was simply “average”. It sounds as if a little more “pizazz” was needed all the way around! First and foremost, we do thank you for your business and also for providing us with some feedback around your experience here. We know you have a choice when you travel, and... More

Austin, TX
Top Contributor
93 reviews 93 reviews
42 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

Went to the convention and walked to/from the hotel easily (multiple times if needed) - well laid out and a nice area for the bar; elevators were always available; rooms were quiet and well laid out. Didn't use the bar or the restaurant but did have to wait quite a bit for concierge... she was very busy around dinner time... More

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

We’re happy to know that you found our location so convenient to your conference and that you enjoyed your stay with us. Thank you for your feedback on the Concierge desk, we will certainly take a look at that. We love receiving feedback from our valued guests so that we can remain vigilant in our quest to provide exceptional care... More

Miami
Top Contributor
170 reviews 170 reviews
53 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 1 week ago

I just stayed here for a week while attending a show at the Phoenix convention centre. It is ideally located and only a 5-10 minute walk to the convention centre. Everything about the hotel was good except for the check in line. I was there for a week and rarely saw more than one person available to check people in.... More

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

We are very happy to hear that you would recommend us as well as stay with us again – Thank you so much for taking the time to write about your experience here. It sounds as if you had enough time during your week’s stay to really enjoy and experience all the amenities that our hotel has to offer, including... More

Sedona, Arizona, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The common areas where bright and clean. The rooms where cool, clean, relaxing and a pleasure to stay in. The hotel is located in the middle of everything downtown Phoenix. In fact we never took our car out of parking for four days, just walked to everything.

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Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Arthur, We’re so glad to hear that you enjoyed our hotel and also the downtown area, where our convenient location makes it easy to get to just about anywhere, especially on foot, as you discovered…. It was a pleasure to have you with us and we hope you will choose to stay with us again. Until then… Warm regards,... More

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Additional Information about Sheraton Phoenix Downtown Hotel

Also Known As:
Sheraton Phoenix
Address: 340 North 3rd Street, Phoenix, AZ 85004
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Phoenix
#13 Family Hotel in Phoenix
#19 Business Hotel in Phoenix
#20 Romantic Hotel in Phoenix
#22 Top resorts Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Phoenix Downtown Hotel 4*
Official Description (provided by the hotel):
The Sheraton Phoenix Downtown Hotel is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 
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