We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 176 Phoenix hotels

Sheraton Phoenix Downtown Hotel

4.0 of 5 Hotel   |   340 North 3rd Street, Phoenix, AZ 85004 (Central City)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton Phoenix Downtown Hotel to your Saves list
Sheraton Phoenix Downtown Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
88%
Ranked #22 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
HI_Traveller_12 Honolulu, Hawaii
Write a Review

858 people have reviewed this hotel

Traveler rating
    484
    270
    57
    27
    20
See reviews for
54
71
62
612
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Honolulu, Hawaii
Top Contributor
54 reviews 54 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The staff was very friendly and the rooms very clean. it was very close to the basketball arena and chase field (baseball). The room was simple but I don't expect much for a business trip. The workout area (gym) had a few dumb bells and a variety of machines. I enjoyed my stay very much and would choose it again... More

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Thank you for your recent review. We are thrilled that you had a great stay with us! We especially want to thank you for partnering with us in our “Make A Green Choice” program, as this particular sustainability program, unique to Starwood and our hotel, helps to conserve water, electricity, natural gas and chemicals, allowing us to reduce our carbon... More

Sydney
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 days ago NEW

What a LOVELY hotel with great service. Every need & whim can be met & it's so modern! The bar, the restaurant, the pool, the FedEx Kinkos IN the hotel! Starbucks coffee bar with free printing for guests and a lobby with gorgeous high ceilings!

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Thank you for your kind comments, delightful to hear, as customer care is among our highest priorities. We promise that your next visit will be just as wonderful. Come back. Warm Regards, Rooms Management More

Orlando
Top Contributor
53 reviews 53 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nice, large suite, but very plain. It needed a little pizazz in the decorating. Noisy air vents. The staff was nice enough but you know this is not the caliber of a Four Seasons or Ritz. Bathroom products were awful. Nice gift shop. Nice restaurants and movie theater across the street. Just really average.

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Well, we certainly fell short in some ways if your stay was simply “average”. It sounds as if a little more “pizazz” was needed all the way around! First and foremost, we do thank you for your business and also for providing us with some feedback around your experience here. We know you have a choice when you travel, and... More

Austin, TX
Top Contributor
93 reviews 93 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Went to the convention and walked to/from the hotel easily (multiple times if needed) - well laid out and a nice area for the bar; elevators were always available; rooms were quiet and well laid out. Didn't use the bar or the restaurant but did have to wait quite a bit for concierge... she was very busy around dinner time... More

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

We’re happy to know that you found our location so convenient to your conference and that you enjoyed your stay with us. Thank you for your feedback on the Concierge desk, we will certainly take a look at that. We love receiving feedback from our valued guests so that we can remain vigilant in our quest to provide exceptional care... More

Miami
Top Contributor
169 reviews 169 reviews
53 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I just stayed here for a week while attending a show at the Phoenix convention centre. It is ideally located and only a 5-10 minute walk to the convention centre. Everything about the hotel was good except for the check in line. I was there for a week and rarely saw more than one person available to check people in.... More

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

We are very happy to hear that you would recommend us as well as stay with us again – Thank you so much for taking the time to write about your experience here. It sounds as if you had enough time during your week’s stay to really enjoy and experience all the amenities that our hotel has to offer, including... More

Sedona, Arizona, United States
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

The common areas where bright and clean. The rooms where cool, clean, relaxing and a pleasure to stay in. The hotel is located in the middle of everything downtown Phoenix. In fact we never took our car out of parking for four days, just walked to everything.

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Arthur, We’re so glad to hear that you enjoyed our hotel and also the downtown area, where our convenient location makes it easy to get to just about anywhere, especially on foot, as you discovered…. It was a pleasure to have you with us and we hope you will choose to stay with us again. Until then… Warm regards,... More

Willmington ma
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

3 conventions on going and most staying at this hotel! Imagine the number of people needing "attention"at the check in & at "Happy Hour"? Check in was friendly and efficient. The bar staff was outstanding! He remembered my name, unfortunately I can't remember his right now. Imagine that. LOL Those who took care of the rooms weren't so on top... More

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

We are delighted to hear that although we had many guests staying with us during the time of your visit, that you still felt that our staff made special connections with you and that your wait time was not an issue. Thank you for such a great review. We love hearing that you would return for another visit, when hopefully,... More

Charlotte, North Carolina
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this property for 4 nights on business. It is very centrally located downtown with easy walking access to many restaurants and sporting event venues. The hotel is very large, so elevator waits can tend to be long during high traffic hours and when the hotel is full with conferences etc. There can also be lengthy waits at... More

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

We were happy to have you with us for 4 nights and also happy to hear that you enjoyed quiet and comfortable evenings in your guestroom. One of the things we strive for here at the Sheraton Phoenix is to handle details for our guests during their stay well enough to allow them to focus on their business at hand.... More

Top Contributor
76 reviews 76 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nicely located,downtown Phoenix. Very clean, spacious rooms. Extremely kind and helpful staff. What I liked a lot is free water in the rooms, 2 bottles a day --> life saving. I would definitely stay there again

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Dear Paulina, We are so pleased to hear that you would return for another visit. And yes, in the desert, we are aware of the importance of hydration, especially because our heat is so dry. Loved hearing that you found the staff kind and caring during your stay, as customer care is among our highest priorities.... We look forward to... More

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Took a quick weekend trip with friends... Booked at this location based on the reviews and prior starwood hotel stays; does not dissapoint. Nice location with quick and easy freeway access. Although we arrived very early, the front desk staff was great with allowing us to access our room prior to check in. This was much appreciated and we enjoyed... More

Was this review helpful? Yes
Nic_PHX, Rooms Management at Sheraton Phoenix Downtown Hotel, responded to this review

Thank you so much for recognizing our hardworking Housekeeping team. They do indeed take great pride in their work, and we receive many compliments about them. Also, thank you for letting us know that Taylor contributed to making your stay exceptional. It is wonderful that you connected to the dedication of our staff members in their quest to provide a... More

Been to Sheraton Phoenix Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Phoenix Downtown Hotel

Also Known As:
Sheraton Phoenix
Address: 340 North 3rd Street, Phoenix, AZ 85004
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Phoenix
#13 Family Hotel in Phoenix
#19 Business Hotel in Phoenix
#22 Top resorts Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Phoenix Downtown Hotel 4*
Official Description (provided by the hotel):
The Sheraton Phoenix Downtown Hotel is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Starwood, Amex, Booking.com, BookIt.com, Tingo, Priceline, Hotels.com, TripOnline SA, Expedia and Agoda so you can book your Sheraton Phoenix Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Phoenix Downtown Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.