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The Ritz-Carlton, Phoenix

4.5 of 5
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2401 E Camelback Rd, Phoenix, AZ 85016
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The Ritz-Carlton, Phoenix
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Ranked #74 of 175 Hotels in Phoenix
A recent review
3 of 5 stars reviewed 5 days ago
dreamreve New York City, New York
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350 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
43 reviews 43 reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The service is excellent although the pool is tiny and seems out of place. Convenient location across from a huge mall so lots to eat and shop as well. overall i would return for business but not personally

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

dreamreve, Thank you very much for sharing feedback regarding your recent visit to our property. I am sorry that you were disappointed with the size of the pool, but I am pleased to hear that you enjoyed the service and our location. Should you wish to provide additional information, please feel free to contact me directly via email at grant.dipman@ritzcarlton.com... More 

San Francisco, California
Contributor
11 reviews 11 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was first rate and everyone from the valet to the bellman to the front desk and the restaurant staff were very attentive. The rooms and public areas were a little dated but well kept up. The one thing that was a tiny disappointment were the elevators. They are very dark and hard to see the floor numbers. I... More 

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Houston, Texas
Top Contributor
114 reviews 114 reviews
47 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pretty good location. But does seem dated. Restaurant was ok. Just not very fancy. Clean. Just not lux. I hear may be bought by other chain and they will move to other top location for new hotel there. 1980s decor. Max 1990s, early. On 8th floor and could also hear the highway pretty well.

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Thank you very much for taking time from your busy day to provide feedback on your recent visit. I am sorry that you felt your overall experience was "not bad'. We strive to provide service that is personal and memorable, and I am sorry that we did not live up to this expectation with you. Should you wish to share... More 

Boston
Top Contributor
65 reviews 65 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is apparent that this place has seen better times and is in need of a serious refurbishment to come up to the Ritz standards. It is a solid three. Nothing special. I will be staying elsewhere on my next visit to Phoenix. The only positive is the location.

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

BostonEsan, Thank you very much for sharing your feedback regarding your recent visit to our property. I have shared your comments with the appropriate areas so that we can learn and use them in a constructive manner. Should you wish to provide additional detail, please do not hesitate to contact me on my direct line at 602-522-6670 or via email... More 

marssl
Top Contributor
55 reviews 55 reviews
48 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything you would expect from a Ritz. Room and facilities were spotless. Restaurant was excellent. Pool is a bit small compared to some of the larger hotels in town. If you are in town for vacation, may want to look at one of those. For business, though, it's perfect.

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Tucker, Georgia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Ritz in Phoenix, AZ and wow, what a great experience. Within hours, it seems, all the staff members know your name. Very friendly, open doors for you, hold the elevator for you, just that kind of service. It was awesome !

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Montreal
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Price does not equal quality in this case. The pool should be called a wading pool, it's not more than 3 ft deep The size might be 20 ft by 20 ft at most. Poolside service, not to be found. The Spa is only a wannabee spa. No permanent staff. Internet is considered an "extra". Noisy walls are thin. Outdated.... More 

Was this review helpful? Yes 1
Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Maryse B, Thank you very much for sharing your feedback from your recent visit to our property. I am disappointed in your comments and sorry that we did not meet your expectations. Should you wish to discuss in more detail, plesae feel free to contact me on my direct line at 602-522-6670 or via email at grant.dipman@ritzcarlton.com. Sincerely, Grant Dipman... More 

Palos Verdes
Top Contributor
95 reviews 95 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've stayed at the Ritz in Phoenix, and other locations as well, and have always enjoyed our stay and the welcoming, friendly staff. The Ritz Phoenix has always maintained the high Ritz Carlton standards and the staff, most of which have been with the Ritz for many years, have always made our visits memorable. It's very sad to see the... More 

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Sussex, England
Top Contributor
141 reviews 141 reviews
70 hotel reviews
238 helpful votes 238 helpful votes
5 of 5 stars Reviewed April 16, 2015

We stayed at the RC in Phoenix for a night between flights. We regularly transit through Phoenix, but had not previously stayed here due to mediocre reviews. However, after a great stay at the RC in Vienna, we decided to give it a try. The welcome was very good, with a fast and efficient check-in. We stayed in a Club-level... More 

Was this review helpful? Yes 2
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 9, 2015

I traveled to phoenix on business and was very excited to stay at my first Ritz-Carlton property. I was struck by how amazing the lobby was, however my amazement ended when we got on the elevators. Our room was average size, but had an odd smell coming from the vents. On our second evening we had to have maintenance come... More 

Was this review helpful? Yes 3
Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Jimmy T, Thank you very much for your feedback from your recent stay at our property. Although disappointed with some of your comments and the overall rating, I am pleased to hear that you felt our staff was absolutely amazing and attentive. Should you wish to provide additional information, please feel free to contact me on my direct line at... More 

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