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All 174 Phoenix hotels

The Ritz-Carlton, Phoenix

4.5 of 5 Hotel   |   2401 E Camelback Rd, Phoenix, AZ 85016 (Camelback East)
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The Ritz-Carlton, Phoenix
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Ranked #65 of 174 Hotels in Phoenix
A recent review
5 of 5 stars reviewed 1 week ago
Reesie42 chicago illinois
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298 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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chicago illinois
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This is probably not the poshest Ritz Carlton property but the staff is amazingly good. The dining room servers were so warm and friendly to my little granddaughter--even gave her a stuffed Teddy! The arrangements for my daughter's meetings were flawless. At all levels, the employees were cordial in a sincere, unforced way which made our stay enjoyable. Our room... More

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San Antonio, Texas
Top Contributor
189 reviews 189 reviews
32 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful hotel with friendly, professional staff. Located close to nice shopping mall and several restaurants. If you want to shop at the mall across Camelback be sure to ask how to get to the walking underpass, it's much safer then crossing the road. Airport is 10-15 minutes away, they have a car service that costs 29.00 to the airport. Rooms... More

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Galax, Virginia
17 reviews 17 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff were cordial and friendly from the moment we arrived at the entrance all through our stay. Cleaners were wonderful and kids loved them! Shopping and dinning a walking distance. Rooms where a bit smaller when compared to other hotels we stayed at recently.

Was this review helpful? Yes 1
Boston, Massachusetts
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Elegant lobby, tasteful decor and flower arrangements, very nice restaurant--but the room was a little run down. It was a 10th floor room with 2 double beds. A bit crowded, and the wallpaper was coming unglued at the seams. The bathroom hardware was dull, the bedskirts were askew. There were no comforters, so the beds looked unfinished. Also, the blackout... More

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Thank you very much for the feedback from your recent visit. It was very constructive and will allow us to get better. I am pleased that you enjoyed our ladies and gentlemen, but I am sorry that you did not like the style of our guest rooms. Should you wish to discuss in more detail, you are welcome to contact... More

Top Contributor
72 reviews 72 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff at this hotel was amazing. They couldn't do enough for you, but the room needed to be renovated about 15 years ago and is still waiting. It was a lovely room back then, but the furnishings were dated to say the least, the carpet was old, the furniture was old, the lighting old and poor. That said, the... More

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Hlondon99, Thank you very much for your feedback. I am disappointed to here your comments regarding our product, but I am delighted to learn that you felt the staff at our property were amazing. Our ladies and gentlemen are certainly our finest asset and are committed to providing a great guest experience. Should you wish to discuss further, please do... More

Dallas, Texas
Top Contributor
54 reviews 54 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I was in Phoenix for a conference and I cannot say enough good things about this beautiful property, the incredible staff and excellent food/beverage service. This was the perfect choice for our group. Two thumbs up!

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Washington DC, District of Columbia
Top Contributor
103 reviews 103 reviews
37 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I were here over the Columbus Day weekend and stayed Fri and Sat nights. The staff was friendly. The concierge was helpful in getting us a tee time on Friday for Saturday morning at Camelback Golf Course in Scottsdale. She also recommended Old Town Scottsdale for lunch Saturday afternoon and a little sightseeing since we were pressed... More

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Elgin, Illinois
Top Contributor
153 reviews 153 reviews
34 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed on the Club Level (Floor 11). Rooms were superior and with ample room. The decor of the hotel is spacious opulence and the customer service is consistantly on par with what you would expect. The concierge women (Anne Marie, Jean and Sharon) will make you feel at home with their positivity and warmth. Great food and bites. I... More

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Levis, Canada
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We spend one night at this hotel on the CLub Level and I think it made a différence…. Others noted 'old design and bad location' but you need to ask you before doing a choice, want do you want! All was perfect, a great welcome at the door, one dorman notice we speak french and chat with us in our... More

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Tampa, Florida
Top Contributor
68 reviews 68 reviews
67 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed October 14, 2014

This hotel is very mediocre. Not at all what you'd expect from a Ritz - either service wise or in the rooms. Property seems very old and outdated. Peeling paint in rooms, very worn carpet, the grayest and most frayed towels I have ever seen. The robe in my bathroom had someone else's pubic hair on it. I would never... More

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Thank you very much for your feedback. Although disappointing to hear, I appreciate the opportunity to recieve your comments and share with our team. We take pride in providing exceptional experiences for our guests, and we certainly fell short with your visit. I welcome additional feedback, so please feel free to call me on my direct line at 602-522-6670 or... More

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Additional Information about The Ritz-Carlton, Phoenix

Address: 2401 E Camelback Rd, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, Phoenix 4.5*
Number of rooms: 281
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Also Known As:
The Ritz-Carlton Phoenix Hotel Phoenix
Phoenix Ritz Carlton
Ritz Phoenix
Ritz-Carlton Phoenix

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