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All 174 Phoenix hotels

The Ritz-Carlton, Phoenix

4.5 of 5 Hotel   |   2401 E Camelback Rd, Phoenix, AZ 85016 (Camelback East)
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The Ritz-Carlton, Phoenix
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Ranked #62 of 174 hotels in Phoenix
A recent review
3 of 5 stars reviewed 6 days ago
jskyler Ohio City, Colorado
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278 people have reviewed this hotel

Traveler rating
    111
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    48
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Ohio City, Colorado
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Capsule review: This is an old property that offers very few amenities, has one of the tiniest pools you'll ever find in a "luxury" property, and hasn't been updated in forever. With that our of the way, there are some positives: 1) The staff are your typical Ritz customer-service oriented people. Very helpful, quick to offer suggestions, and do everything... More

Was this review helpful? Yes
Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Jskyler, Thank you very much for sharing feedback regarding your recent stay at our property. I am sorry to learn that our product did not meet your expectations, but I am pleased to hear your positive comments regarding our staff and location. Should you wish to provide additional feedback, please feel free to call me on my direct line at... More

Dallas, Texas
Top Contributor
147 reviews 147 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had occasion to stay at this property for one night during a business trip. I must say that the customer services was some of the best I've experienced in some time. From the valet who parked the car to the front desk representative to the hotel operator and even the wait staff in the restaurant, i couldn't have asked... More

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Pittsburgh, PA
Contributor
16 reviews 16 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the time we arrived from the airport, until the time we left to come back home, the staff was the best I have ever encountered! Everyone had huge smiles and such cordial greetings. They remembered your name, why you were in Phoenix, and constantly asked how our trip was going and if there was anything else they could help... More

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Tucson, AZ
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In a city full of 5star resorts, the Ritz is a more typical urban, business hotel. But that is one of it's greatest assets. It is convenient to get to, centrally located and easy to get in and out. There are no gorgeous grounds or multiple pools and no golf course, but if you are looking for a nice place... More

Was this review helpful? Yes 2
Orange County, CA
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 17, 2014

This is a great hotel in a great location. The hotel has been there for awhile, but in typical Ritz Carlton fashion it is perfectly kept, and the rooms are what you would expect. It's clean, comfy, and the staff are always attentive and accommodating. A number of great restaurants are directly across Camelback at the Biltmore mall. You don't... More

Was this review helpful? Yes 1
Pennsylvania
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 16, 2014

Very friendly staff, classy rooms, good location, within walking distance, very close, to a nice mall with fancy stores, also within walking distance to many restaurants, both fast food and fancy, can also walk to a grocery store... On my travels found a Nordstroms the Rack about a half mile down the road... I'm with my boyfriend here for a... More

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Phoenix, Arizona
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 11, 2014

This Ritz is wonderful, clean, and has exceptional service. It isn't as glamorous as other Ritzs but it still lives up to expectations. I would recommend this hotel for business trips more than anything. It has an outdoor plaza/mall with great places to eat at.

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Dallas, Texas
Top Contributor
52 reviews 52 reviews
51 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 7, 2014 via mobile

I'm staying at this lovely hotel right now and I must say that overall, this is an impressive property and it deserves to be with the Ritz family. However, there are some interesting quirks here. The service here is exceptional, as per Ritz norm. The valet was so kind, front desk greeted me by name without having met me previously,... More

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Torrance, California
Top Contributor
51 reviews 51 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 30, 2014

We stayed at this hotel because my daughter's club volleyball team blocked rooms at this hotel for a tournament. First time staying at a Ritz Carlton and I have to say the service was excellent. They greet you at the door by name & there is always someone available to help you out with directions, restaurant recommendations, etc. The rooms... More

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Levittown, Pennsylvania
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 8, 2014

I stayed at this hotel for business and was very happy. The room was luxurious, clean and comfortable. The hotel is located near a mall so there are lots of restaurant/shopping options which is a plus. The only down side was that the pool was small and near buildings so it was not very good for sunbathing.

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Additional Information about The Ritz-Carlton, Phoenix

Address: 2401 E Camelback Rd, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton, Phoenix 4.5*
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Also Known As:
The Ritz-Carlton Phoenix Hotel Phoenix
Phoenix Ritz Carlton
Ritz Phoenix
Ritz-Carlton Phoenix

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Spa Hotel in Phoenix #10 Luxury Hotel in Phoenix #51 Business Hotel in Phoenix
Hotel Class
Number of rooms
281

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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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