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The Ritz-Carlton, Phoenix

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2401 E Camelback Rd, Phoenix, AZ 85016
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The Ritz-Carlton, Phoenix
Best prices for: 1 room 1 guest
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Ranked #72 of 174 Hotels in Phoenix
A recent review
5 of 5 stars reviewed 4 days ago
Iris S Bethesda, United States
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bethesda, United States
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

The. Reception was initially cold had the manager that evening not intervened. Otherwise the rest of the stay was extremely pleasant. The hotel smelt superb at all times and was spotlessly clean. All the staff were exceptionally courteous and friendly.

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Hampton, Virginia
Top Contributor
178 reviews 178 reviews
37 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As ever, the Ritz lives up to its brand in this reasonably sized Phoenix hotel catering to business travelers. It is located at 24th St. and Camelback, which is not downtown, but close enough. The location is superb for business, retail, resorting and restaurants. My business was right across the street, so the location worked well for me. I specifically... More 

Was this review helpful? Yes 2
Jeddah, Saudi Arabia
Top Contributor
65 reviews 65 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I visited this Hotel to try different Hotels in the area.. This amazing hotel is just 10 mints from Phoenix sky harbor international airport and very close to exclusive dining , shopping , and the financial / Business district in Phoenix . The hotel offers the gusts the chance to also offers day trips to the Grand Canyon and Sedona

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Richmond, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This hotel is very old world interior in a modern building. It is centrally located to the large mall across the street with great food options for dining. the pool is set atop the 3rd floor roof - you are not provided with a view from that spot as you are amongst other buildings, but the layout and seating and... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota
Top Contributor
160 reviews 160 reviews
35 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Repeat visit and stay, on this occasion for two nights, to this very good Phoenix hotel. King room on high floor with view towards mountains is, as per prior review, preferred. Lobby again well decked out for Holidays - warm, very nice. Decor throughout is very nice, polished, lux. Room decor is upscale, well taken care, if showing a bit... More 

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Omaha, Ne
Top Contributor
211 reviews 211 reviews
47 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 1 week ago

Having had outstanding Ritz-Carlton experiences in other facilities such as Laguna Niguel, I understand just how great a Ritz can be. This one isn't that and frankly is disappointing. The staff was just so-so and we had issues with the valet trying to put us in a town car rather than getting us a cab (and then trying to explain... More 

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Thank you very much for taking time from your busy day to provide feedback on your recent visit. We take great pride in providing outstanding service to our guests, and I am sorry that we did not meet your expectations. Although difficult to read, I appreciate your candor and will review these comments with our leadership team so that we... More 

Broomfield, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times over the years and they do a good job. The hotel offers great meeting room space. Our group likes to order lunches off of the menu so they supply us with menus in the morning and when we break for lunch, our meals are ready at the table in the restaurant with... More 

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Boise
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights at this place and were appalled. The rooms were average, the prices at the restaurant were exorbitant and the service was average. They charged $29 per night to park our vehicle, on top of their high room rates. In addition, they charge extra for wifi, an amenity that is free in virtually every other hotel I... More 

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Thank you very much for selecting our property for your recent visit to Phoenix. I am very disappointed to hear your comments, and I am sorry that our product and service did not meet your expectations. I would appreciate the opportunity to gather additional information that I can review with our staff so that we can get better. Please feel... More 

Lawton, Oklahoma
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a great stay very clean and great service. The only reason for the 4 rating was inability for the front desk to get us a room. We instead had to reserve online but to and even better rate than what the front desk would give us. The gentleman at the front desk was very arrogant thus the 4... More 

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Boston, Massachusetts
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very disappointed in the quality of the hotel. When one hears Ritz-Carlton, one thinks of upscale and luxury. However, this hotel did not meet expectations. The rooms are outdated and small. The sheets were coarse and the mattress seemed as though it was extremely old as there was an "egg-crate" pad between the fitted sheet and the mattress cover. The... More 

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

DaniFillman, Thank you very much for sharing your comments regarding your recent stay at our property. I am sorry that our product and your overall experience did not meet your expectations of a Ritz-Carlton. Should you wish to provide additional feedback, I invite you to contact me via email at grant.dipman@ritzcarlton.com or on my direct phone line at 602-522-6670. Sincerely,... More 

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