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All 174 Phoenix hotels

The Ritz-Carlton, Phoenix

4.5 of 5 Hotel   |   2401 E Camelback Rd, Phoenix, AZ 85016 (Camelback East)
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The Ritz-Carlton, Phoenix
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Ranked #73 of 174 Hotels in Phoenix
A recent review
5 of 5 stars reviewed 2 days ago
PistolPete2009 London
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328 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Top Contributor
127 reviews 127 reviews
46 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars NEW

We stopped here for one night en route from the Grand Canyon to San Diego. The hotel is nicely located off the freeway. The concierge from start to finish were exceptional. Matthew Lillie in particular. Dinner reservations and help with planning our trip to San Diego. A wealth of information that it would have taken me hours to glean from... More 

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Scottsdale, Arizona
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I've been in the Valley of The Sun for over 50 yrs. I am an actual home grown Native here.I give 99% of my reviews high ratings. But, for today, I am telling you/warning you perhaps, where NOT to book a venue. Last night, Feb 22nd, 2015 I was at the Ritz Carlton in Phoenix for an Oscar Charity event.... More 

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Debra S., Thank you very much for sharing your comments from Sunday's gala. I am very disappointed to hear your comments and apologize for your negative experience. We take great pride in supporting our community executing memorable events for wonderful organizaitons, and we obviously did not meet your expectations. I have met with the food and beverage ledaership team to... More 

2 reviews
3 of 5 stars Reviewed 1 week ago NEW

Only our 4th Ritz Carlton property and was a little let down by the housekeeping service. Needed a feather free room due to allergies but there was no alternative to the feather mattress topper like a foam version so we slept on a less than comfortable bed. Otherwise everyone was very nice and the hotel was impeccable.

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

John R, Thank you very much for your sharing your comments regarding your recent stay, and I am sorry that we were not able to provide a favorable alternative for your feather free bedding needs. I have shared your comments with our rooms team to ensure that we provide better alternatives for future requests. Please feel free to contact me... More 

Philadelphia area
Contributor
11 reviews 11 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed 5 nights at the Ritz Carlton in Phoenix and we had an excellent stay. We arrived on Valentine's Day around 5 PM local time after flying from Philadelphia and they had our room all ready to go when we got there. Mobile check-in was also available if we needed it. We were in a... More 

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Minneapolis
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Remarkable and wonderfully old school Arizona! The Ritz is always a high end property with an exceptional experience, but the AZ Ritz is just a great blast into the past with comforts that engage the Mad Men in you. Beautiful property, stunning pools, great staff and food (as always) - you can't go wrong at this Oasis in the Desert.

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Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself is clean and nice although extremely outdated. Plumbing issues forced a room upgrade to the Concierge level but there were plumbing issues in that room as well. Still can not.figure out why high end hotels have charges for the internet yet it is free in most regular properties. Service by the staff is beyond excellent, although you... More 

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

jpulv, Thank you very much for your feedback. Please accept my apologies for the plumbing issues, age of the product, and internet pricing. I was pleased to see your comments on the hotel cleanliness and the excellence of the staff. Should you wish to discuss in more detail, please feel free to contact me on my direct line at 602-595-7730... More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here recently for a national society meeting and was unimpressed by the facilities. The staff are genuinely helpful and courteous as one would expect from the Ritz. This is a welcome change from the norm these days and remains as one of the things that separates Ritz facilities from the crowd. However, when compared to competitors and even their... More 

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Thank you very much for sharing feedback from your recent stay while attending a conference at our property. I am disappointed to read your comments regarding our facility and location, but I am pleased that you felt our staff provided excellent service that you expect from a Ritz-Carlton. Should you wish to provide further details, please feel free to contact... More 

Oakville, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Just returned from the Phoenix Ritz and have nothing but great things to say. The outstanding moment was when I asked one of the staff members near the front door of the hotel how long would it take to get to the Gila Arena to see the Coyotes play. The person i discovered who i was speaking to was Dan... More 

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New York City, New York
Top Contributor
125 reviews 125 reviews
90 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm a Platinum member and stayed at this hotel for work for 4 nights during Super Bowl. I thought it was just OK. The location is pretty good. It's right across the street from an upscale outdoor mall that has several good restaurants, an Apple Store etc. There is also a Starbucks, a packing/shipping center, a movie theater and several... More 

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

smartcooki, Thank you very much for sharing your comments from your recent stay during the Super Bowl. It was great to welcome you and your company as our special guests during this terrific week. I was disappointed to hear your comments regarding our handling of the missing blouse. In researching, I believe that have located and are returning to your... More 

Livermore, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The weekend after the Super Bowl, I had a flawless, spectacular dinner at Bistro 24 located at the Ritz-Carlton in Phoenix. I was with four other people, all of whom are also serious about dining. Each of them rated their meals "excellent." I had filet. Two had salmon. Two had scallops. I could not think of one thing the chef... More 

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Additional Information about The Ritz-Carlton, Phoenix

Address: 2401 E Camelback Rd, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Phoenix 4.5*
Number of rooms: 281
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Also Known As:
The Ritz-Carlton Phoenix Hotel Phoenix
Phoenix Ritz Carlton
Ritz Phoenix
Ritz-Carlton Phoenix
Hotel Style:
#10 Luxury Hotel in Phoenix
#10 Spa Hotel in Phoenix
#55 Business Hotel in Phoenix

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