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All 174 Phoenix hotels

The Ritz-Carlton, Phoenix

4.5 of 5 Hotel   |   2401 E Camelback Rd, Phoenix, AZ 85016 (Camelback East)
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The Ritz-Carlton, Phoenix
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Ranked #64 of 174 Hotels in Phoenix
A recent review
4 of 5 stars reviewed 1 week ago
Alan S Alexandria, Virginia
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286 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Alexandria, Virginia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

You certainly can't go wrong with the Ritz! They always attract a clientele that is rich and the service staff are great. This property is across the street from a up-scale shopping mall and movieplex which is great if someone has time to kill without having to drive. The property is old and while the rooms are clean and fine,... More

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palm beach
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an older property but excellent condition. The Location is within walking distance of shops, restaurants etc. The level of service is what you would expect from the Ritz, very professional, friendly and qualified. The pool however is small and we were there in off season, it may be crowed during season

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Valley Forge, Pennsylvania
Contributor
15 reviews 15 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

One of the few exceptions we have experienced to the basic rule of thumb that a Ritz can always be counted on to be top-notch. Perfectly fine hotel, but not up to Ritz standards. Only spent one wekend night on our way back home after a week in the AZ and Utah National Parks, but we were definitely not blown... More

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Brian S., Thank you for providing feedback on your recent visit to our hotel. I am sorry that you did not feel our hotel was up to Ritz standards, but I am pleased to hear that you felt our staff were nice and friendly. Should you like to provide additional feedback, please feel free to email me at grant.dipman@ritzcarlton.com or... More

Tallahassee, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Older property, room was clean but unremarkable, not what you would expect from a Ritz Carlton property. Front desk staff and bellmen friendly and helpful. Convenient to restaurants and shopping, Starbucks next door.

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Morgan0511, Thank you very much for your feedback regarding your recent visit to our property. I am pleased to hear that you felt that our staff was friendly and that we have a location convenient to restaurants and shopping. However, I am disappointed that we weren't able to create a better overall experience for you. Should you wish to provide... More

Rancho Mirage, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

From the time we pulled up to the valet until we checked out, the service here was incredible. I never remember names, but the ladies and gentlemen working here were extraordinary! Katrina and Ted in Bistro 24 went above and beyond and exceeded our expectations. Cindy from in-room dining called to make sure we were pleased with our breakfast and... More

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Boston, Massachusetts
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Probably one of the best hotels I've stayed in was a Ritz. Unfortunately, it wasn't this Ritz. I attended a conference here and did not leave the property for a few days. There was nothing remarkable or memorable about this Ritz. The location is across the street from a mall. You are neither downtown nor are you in a resort... More

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

G13e, Thank you very much for taking time out of your busy day to provide feedback on your recent stay. We take great pride in our service delivery to all guests, and I am disappointed to hear that we did not meet your expectations. Should you wish to discuss further, please feel free to contact me via email at grant.dipman@ritzcarlton.com... More

Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Been here several times, and the Ritz franchise generally knows how to do it right. They know me by name (or read the tags quick) and make you welcome and appreciated from the time you pull in to valet, to the time they shut the door when you leave. The service and interactions seem genuine - and that counts for... More

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Calgary, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently attended a conference here and have nothing but praise for the staff. Everyone was service oriented and provided that service with a smile. The hotel is dated but very comfortable. The rooms are a good size and have all the amenities. The only reason I didn't give the Ritz a 5 star recommendation was because I found it... More

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Ohio City, Colorado
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Capsule review: This is an old property that offers very few amenities, has one of the tiniest pools you'll ever find in a "luxury" property, and hasn't been updated in forever. With that our of the way, there are some positives: 1) The staff are your typical Ritz customer-service oriented people. Very helpful, quick to offer suggestions, and do everything... More

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Jskyler, Thank you very much for sharing feedback regarding your recent stay at our property. I am sorry to learn that our product did not meet your expectations, but I am pleased to hear your positive comments regarding our staff and location. Should you wish to provide additional feedback, please feel free to call me on my direct line at... More

Dallas, Texas
Top Contributor
147 reviews 147 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed August 14, 2014

I had occasion to stay at this property for one night during a business trip. I must say that the customer services was some of the best I've experienced in some time. From the valet who parked the car to the front desk representative to the hotel operator and even the wait staff in the restaurant, i couldn't have asked... More

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Additional Information about The Ritz-Carlton, Phoenix

Address: 2401 E Camelback Rd, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton, Phoenix 4.5*
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Also Known As:
The Ritz-Carlton Phoenix Hotel Phoenix
Phoenix Ritz Carlton
Ritz Phoenix
Ritz-Carlton Phoenix

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