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The Ritz-Carlton, Phoenix

4.5 of 5
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2401 E Camelback Rd, Phoenix, AZ 85016
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The Ritz-Carlton, Phoenix
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Ranked #70 of 175 Hotels in Phoenix
A recent review
5 of 5 stars reviewed 4 days ago
MARK F Tucson, Arizona
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359 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed 3 nights at this hotel located in the Biltmore area. It is an older hotel but elegant and beautiful. My room was on the concierge club level. When you stay at a Ritz you expect a high level of service however I was so impressed by the staff and their willingness and eagerness to serve. The level... More 

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Washington DC, District of Columbia
Top Contributor
103 reviews 103 reviews
18 hotel reviews
445 helpful votes 445 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a business trip which took me to this hotel, and I could not have been happier. Wifi was extra, though, but it worked really well! The room was exceptionally clean and properly made. I highly recommend this location on your stop in Phoenix!

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Tennessee
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed at this lovely property before -- great location and all the usual high end amenities associated with Ritz properties. At the end of a very long ten days of business travel - with many fine hotels during this trip -- the Ritz gave me something else - something i've been trying to capture to convey here. When you... More 

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East Lansing, Michigan
Contributor
20 reviews 20 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a week on business and pleasure. The location is great. We stayed on the club level. The food was fairly standard for club level (very good) and the service was outstanding. Too bad the hotel will no longer be a Ritz after next month.

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Frisco, TX
Top Contributor
192 reviews 192 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 5 weeks ago

From the valet laughing at my lame humor, to Julie at the front desk, to anyone I passed in the hall, everyone was very nice. 6th floor room had a nice view of the mountains...which means they honored my request. Room was open, with a nice chair. Wasn't here long enough to fully check out all of the amenities, but... More 

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San Diego, California
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 26, 2015

I work with a client firm that always uses Ritz Carltons, so I stay in their hotels several times each year for group events. We can always count on great service. The food is good. But the bathrooms are dark. Even the lighted cosmetic mirrors are dark. Impossible to beautify for the harsh light of day! And on top of... More 

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

Thank you very much for taking time from your busy day to provide feedback on your recent stay. I am sorry that we did not meet your expectations overall, but I am pleased that you felt our food was good and the service was excellent. Should you wish to provide additional feedback, please do not hesitate to contact me via... More 

Yorba Linda, California
Contributor
11 reviews 11 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 26, 2015

On July 24th this fantastic property will close it's doors only to re-emerge from the ashes sometime next year as a Marriott. I am so sad as I just love this hotel. While it does look a little dated for a Ritz, the location, the Club level and the staff are truly Top Notch! We have stayed here before on... More 

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toms river, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2015

Great service the staff was wonderful and the same quality service you expect at a Ritz.although most of my time was spent at meetings, golf outings and business functions I was able to enjoy my last day relaxing. The resturant was excellent and the service again was great keep up the good work.

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New York City, New York
Senior Contributor
43 reviews 43 reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 19, 2015

The service is excellent although the pool is tiny and seems out of place. Convenient location across from a huge mall so lots to eat and shop as well. overall i would return for business but not personally

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Grant D, General Manager at The Ritz-Carlton, Phoenix, responded to this review

dreamreve, Thank you very much for sharing feedback regarding your recent visit to our property. I am sorry that you were disappointed with the size of the pool, but I am pleased to hear that you enjoyed the service and our location. Should you wish to provide additional information, please feel free to contact me directly via email at grant.dipman@ritzcarlton.com... More 

San Francisco, California
Contributor
11 reviews 11 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 10, 2015

The staff was first rate and everyone from the valet to the bellman to the front desk and the restaurant staff were very attentive. The rooms and public areas were a little dated but well kept up. The one thing that was a tiny disappointment were the elevators. They are very dark and hard to see the floor numbers. I... More 

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