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All 174 Phoenix hotels

Arizona Grand Resort & Spa

4.0 of 5 Resort   |   8000 S. Arizona Grand Parkway, Phoenix, AZ 85044
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Arizona Grand Resort & Spa
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Ranked #56 of 174 Hotels in Phoenix
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
jandrews8497 Phoenix, Arizona
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1,421 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix, Arizona
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed for the weekend Saturday- Monday. I was planning to take our daughter to the water park on Monday but surprisingly & disappointedly it is closed. This hotel is over priced: rooms, food & beverages; no local discount. Caters to businesses, conferences & airport proximity travelers. Room service refused our call on Saturday night even though we called before... More

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Phoenix, Arizona
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Yhe room we where in it seemed less like a resort. The room was ok, nothing impressive. If your going just to have fun with your kids, this will satisfy that. Would never ever pay full price. Log onto Facebook page and get the Tuesday 40% of discount they publish which dates you can get it. Only on Tuesday makes... More

Was this review helpful? Yes
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Sharon M, Thank you for taking the time to remark on your recent stay with the Arizona Grand Resort and Spa. You are right, our Travel Tuesdays are an amazing deal, 40% off our lowest available price. I'm glad you were able to take advantage of the deals we have been putting out. I am sorry that the resort... More

Hazel Crest, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here for a Christian conference and facilities were very nice. Reception area was inviting and staff was very helpful. The rooms were clean and no roaches. Bath was too small that is my only complaint. Pool and waterpark were fun!

Was this review helpful? Yes 1
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear blest12, Thank you for your remarks regarding your recent stay with us to attend your conference. I am so pleased that you were able to experience our hospitality. We are always striving to ensure that each of our guests feels welcome, and enjoys their stay. Thank you for the comment regarding the bathroom. We take all our guests concerns... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

The Arizona Grand is a good place to visit for family fun in the off season. It has a great water park and good accommodations. I would recommend it to families in the Arizona summer for a reasonably priced vacation.

Was this review helpful? Yes
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Richb99, Thank you for taking the time to remark on your recent stay with the Arizona Grand Resort and Spa. I am so pleased to see that you enjoyed your visit. You mentioned one of our favorite assets: our waterpark. We could not agree more with the praise. We hope you will consider us for your next family vacation.... More

Contributor
12 reviews 12 reviews
3 of 5 stars Reviewed 1 week ago

While the lobby and entry were grand and impressive, most of the rooms left alt to be desired. Not up to the standards of a true "grand" resort. Cheaper finishes, poor room design and confusing layout all made for a tiring stay instead of a rejuvenating one. Best feature : the proximity to the hiking trails of the Pima Canyon... More

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Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Moira F, Thank you for taking the time to remark on your recent stay with us. I am sorry the resort and the room did not meet your expectations. We are always working to improve our property. We do have a beautiful lobby. Though, I am sorry your room was not what you expected from us and that the... More

Phoenix, Arizona, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Did a "staycation" over the summer and thought it was great! The staff and service was excellent and the golf and water park were more than enough to keep up entertained. The suit was completely updated and HUGE! I will be back soon!

Was this review helpful? Yes
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Edmund E, Thank you for your kind remarks regarding your recent stay with the Arizona Grand Resort and Spa. Thank you for choosing us as your staycation spot! We were just voted best staycation spot in Arizona by TripAdvisor. I am so pleased that you had the opportunity to enjoy our golf course and waterpark! We would love to... More

Omaha, Nebraska
Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed there in August for a wedding. We enjoyed the water park and golf course. The rooms were clean and staff were friendly. We had a good meal at the Mexican restaurant on the property and the bar area was nice.

Was this review helpful? Yes 2
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Jim G, Thank you for your remarks regarding your recent stay with the Arizona Grand Resort and Spa. I am so pleased to know that you enjoyed your stay with us. I am glad that you got to experience so much of what our resort has to offer. We are proud of our waterpark and our golf course. We... More

Mesa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed here a few years ago when they were going their renovations, We had roaches in every part of the room from the tub to the kitchen and on my sons Birthday cake :( They did refund us our room total when we left. Didn't even finish our first night. We decided to stay there again about 6 months... More

Was this review helpful? Yes 3
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear JaneeQ, I was very concerned to read this review from a stay a year ago. We always strive to resolve our guests’ issues immediately; I am sorry to hear that on that occasion our resolution was not satisfactory. We have one of the best comprehensive pest control policies in the valley. I hope you will consider staying with us... More

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Upon arriving to our room we found ants everywhere, there was makeup and food smeered on the cabinets in the dressing room area, hince ants! We were put in another room exact type room where I found the carpet and drapes to be old and smelly, and received a $50.00 voucher for the inconvience. In the new room, the frig... More

Was this review helpful? Yes 1
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Trudi R, Thank you for taking the time to remark on your recent stay with us. We pride ourselves in providing a high level of service to all of our guests. I am very disappointed to have fallen so short in your case. I assure you that your poor experience does not reflect who we are. Please contact me... More

West Chester, Pennsylvania
Contributor
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Attended a business conference here in late July 2013 and had the family tagged along for a mini vacation. Very close to the airport so after a long flight we got checked in and were settled in under a cabana at the Oasis Water Park. Very large water park with slides, waterfall, lazy pool and wave pool. The service and... More

Was this review helpful? Yes
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Dear Moe T, Thank you for your kind remarks regarding your recent stay with the Arizona Grand Resort and Spa. I'm pleased to hear that you enjoyed your visit. You mentioned two of our best assets: our waterpark and our service. We could not agree more with the praise for both. I'm pleased to hear that you also enjoyed Aunt... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(157)
  • Lazy river(58)
  • Golf course(39)
  • Wave pool(39)
  • Very nice(25)
  • Great time(19)
  • Room service(9)
  • Hot tub(7)
  • Rustler Rooste(7)
  • Friendly and helpful(7)

Additional Information about Arizona Grand Resort & Spa

Address: 8000 S. Arizona Grand Parkway, Phoenix, AZ 85044
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arizona Grand Resort & Spa 4*
Number of rooms: 638
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Also Known As:
Arizona Grand Hotel Phoenix
Pointe South Mountain Resort
Pointe South Resort
Arizona Grand Phoenix
Arizona Grand Resort

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