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Extended Stay Deluxe Phoenix/Biltmore

2.5 of 5
5235 N. 16th St., Phoenix, AZ 85016
Hotel amenities
Extended Stay Deluxe Phoenix/Biltmore
Ranked #139 of 177 hotels in Phoenix
2.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveler rating
    5
    5
    3
    6
    8
Date Rating
Heber, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed May 7, 2012

Entering the hotels micro sized lobby made for a poor first impression. Not much more then standing room only, it looked like a reception at a doctors office. Front desk staff seemed to have difficulty juggling check-in tasks. The rate the desk attendant charged me did not match the rate I received by booking online. It took me several emails... More

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Tempe, Arizona
2 reviews
1 of 5 stars Reviewed March 14, 2012

Begining with Christine Klekovic, the manager of the Extended Stay Hotels, and infecting everyone she touches with her toxic personality and abrasive treatment of customers this place would be a decent option for a road warrior. Not nice for families and definately not a luxury resort to be sure, the rooms and accomodations are decent - if you get a... More

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Property Manager, Owner at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
March 16, 2012

I recently received a copy of your review of the Extended Stay Deluxe Phoenix/Biltmore. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. I truly understand your... More

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Tucson, Arizona
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed February 28, 2012

My wife and I stayed at this hotel in February 2012. As earlier reviews have stated, the trash in the hallways is overflowing out of the cans. Our room smell like dog urine and stale cigarettes, even though it was a non-smoking room. We will not stay here again. More

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See 2 more reviews by e-14 for Phoenix
Property Manager, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
March 8, 2012

Thank you for taking the time to review your recent stay at Extended Stay Deluxe Phoenix - Biltmore. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We know that our guests have multiple hotel choices, which is why we strive so hard... More

1 review
1 of 5 stars Reviewed August 29, 2011

How could someone enjoy this place? It looks nice from the outside.. Inside, no. the room is clean..but lacking. One pan, 3 plates, & one bowl in the "kitchen". The stairways are gross. Overflowing trashcans in the halls. Smells odd. Internet speed is a joke. No storage space to think of. Keeping a lookout for bugs.. The towels are crappy,... More

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Houston
Senior Contributor
25 reviews 25 reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 4, 2011
2
people found this review helpful

This is another place that I think other reviewers and I went to two different places. I would definitely stay here again. Pros - Room was very clean and comfortable. It is an extended stay, so you get the couch, kitchen, and such. Bathroom was clean and had plenty of towels to choose from. Very quiet all night and when... More

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Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
February 18, 2011

Thank you for taking the time to review your recent stay at Extended Stay Deluxe Phoenix - Biltmore. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. Given how... More

New Haven, Connecticut
Top Contributor
52 reviews 52 reviews
Reviews in 35 cities Reviews in 35 cities
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed October 20, 2010

CONS: 1) Barking dogs They allow barking dogs here without apology. You hear these loud, barking dogs all day and night and the managers here shrug their shoulders - could care less about you. Who do they hire? Why? 2) Slamming doors It's unbelievable, but all day and night you hear doors slamming. Why didn't they construct this better? My... More

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Salt Lake City, Utah
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2010
1
person found this review helpful

I booked this hotel through Priceline's "Name Your Own Price" program. This got me a nightly rate of $30, which I thought was terrific. The facility itself is just average--nothing in particular to comment on. If you're a non-smoker, don't bother booking on Priceline or Hotwire, as the desk clerk admitted to me that all such customers automatically receive a... More

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Chino Valley, Arizona
1 review
5 of 5 stars Reviewed March 26, 2010

Everything about this hotel was excellent. The rooms were very clean, offered everything i could have possibly needed. The location was nice. The employees were awesome!! It was truthfully 'HOME AWAY FROM HOME!!" More

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Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
June 4, 2010

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Phoenix - Biltmore. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More

Las Vegas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed March 24, 2010

Upon check in to our single queen NS room, we were told there would be no housekeeping during our 4-night pre-paid stay, but we could have more towels if need be. When we entered our room the conditions were substandard: the bathroom floor and tub had hair on them, there was a towel on the back of the door, the... More

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Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
March 29, 2010

I recently received a copy of your review of the Extended Stay Deluxe Phoenix - Biltmore. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More

Salt Lake City, Utah
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed March 14, 2010

The location is good. The price was good. The internet was $4.95 for whole stay. The breakfast was a pleasant surprise as they had coffee & muffins & we weren't expecting either. No normal maid service so by the elevato,r people had piled up their trash from rooms. The room would have been good~ Except it reeked of smoke so... More

Was this review helpful? Yes
Susan Larson, Manager at Extended Stay Deluxe Phoenix/Biltmore, responded to this review
March 29, 2010

I recently received a copy of your review of the Extended Stay Deluxe Phoenix - Biltmore. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to address your concerns about the condition of... More

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Additional Information about Extended Stay Deluxe Phoenix/Biltmore

  • Extended Stay Deluxe Phoenix
  • Phoenix Extended Stay
  • Extended Stay Phoenix
Address: 5235 N. 16th St., Phoenix, AZ 85016
Price Range: $

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