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Extended Stay America - Phoenix - Biltmore

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5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)
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Extended Stay America - Phoenix - Biltmore
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54 Reviews from our TripAdvisor Community

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Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I have stayed here two or three times previously and have always been happy with our clean, smoke-free rooms. The hotel is located near the Biltmore plaza and there's lots of places to eat and shop nearby. The staff is always very friendly and helpful and they offer a grab and go breakfast in the morning and... More 

Helpful?
Thank desert_gir1
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed all of our convenient amenities as well as our comfortable accommodations. I’m thrilled that we were able to provide you with a great value and exceptional customer service! Thank you again for your kind words. The staff... More 

London, United Kingdom
Level Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here one night during our trip to San Diego. The check-in lady was really kind and funny. :) The room was big and spacious, I think this is a good place for family trips. You need to ask for all kitchen wares from the reception if you want to cook and I think we also had to make... More 

Helpful?
Thank NSzHun
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the noise issues you experienced. We are sorry for these issues, but are glad to read that you had a positive stay overall. I truly appreciate your comments regarding our spacious rooms, friendly customer service and reasonable... More 

Burlington, Colorado
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 16, 2015

Nice location for inner city Phoenix. Hotel is well managed, clean with great amenities. Studio style apartment-like. Very comfortable queen sized bed, Love seat sized Sleeper sofa and 32 inch flat screen T.V in living area. In the kitchen area is a dining table/desk with two rolling chairs, full kitchen including microwave. I have enjoyed my stay here and would... More 

Helpful?
1 Thank Theresa L
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to post a review of you stay. I'm so pleased to hear that you enjoyed our comfortable accommodations as well as our convenient amenities. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Denver, Colorado
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 16, 2015

Excellent value with the advanced, no-refund booking option (could be better disclosure when offering a 15-20% off promotion that it does not apply to discounted advance purchase options). But, the extremely friendly staff... from front desk, housekeeping to maintenance, is what made the hotel an excellent place to stay while in town on business.

Helpful?
Thank AthleticTiger
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you so much for sharing your experience with us. I'm thrilled that you found our hotel to be a great value and enjoyed our exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Los Angeles, California
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 26, 2015

For me, the least enjoyable aspect of traveling is having to suffer through too many restaurant meals. This hotel has fully equipped kitchens and all the tools you need. One cautionary comment: the reservation agents aren't completely familiar with the property. The nearest market is NOT "a few blocks away." It's a mile. But the staff is friendly and accommodating,... More 

Helpful?
1 Thank VagabondKatt
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we were able to accommodate your needs with our fully equipped kitchens and comfortable atmosphere. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Assiniboia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 7, 2015

This was a nice, clean room with a homey feeling. I like no staff in and out of the room all day. Every one was very kind and helpful calling taxis or supplying kitchen help. Being in a wheelchair has it's own challenges and is easier if things have wide passage ways, lower beds (as we do not hop), lower... More 

Helpful?
Thank Linda S
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to post a review of your experience with us. I'm so pleased to hear that you enjoyed your stay. I truly appreciate your kind comments about our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed August 12, 2015

I needed a room due to a last minute emergency. Arriving straight from work (I was dirty, sweaty, and the weather was miserable), I truly had a restful and enjoyable night's stay. Great location, too! This will be my "go-to place" when needed.

Helpful?
Thank John B
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your stay was restful. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 5, 2015

The recent renovations look great. I appreciate that this hotel is now 100% non-smoking. I'm sure most hotels will have people who try to smoke in non-smoking rooms, but my room smelled smoke-free and fresh. My room was updated, clean and comfortable. For an economy level hotel, it is a great value for the money. And the manager, Danera, and... More 

Helpful?
1 Thank K S
Lannon, Wisconsin
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 5, 2015

We were in Phoenix for the ProBowl. Staff was very helpful with restaurants, attractions, directions, shopping. Grab N Go breakfast was pre packaged muffins, coffee, bananas. Pool, rooms and halls were clean and all staff very friendly. We stayed on the top floor in a corner room with two double beds. Very spacious and clean. We were able to go... More 

Helpful?
Thank chrissy10101010
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you so much for posting a review of our hotel. It's great to hear that you enjoyed your spacious room and our pool. As well, I am very pleased to hear our staff was helpful during your visit with us. Once more, thank you for posting your review. We look forward to having you visit with us again in... More 

2 reviews
2 of 5 stars Reviewed June 3, 2015 via mobile

We have stayed at this hotel many times in the past, and recently, there have been changes made that are counter to guest comfort, conveince, and satisfaction. They took out the breakfast room and now we have to eat in the lobby. The rooms and common areas are consistently dirty and poorly maintained. The staff is pleasant enough but I... More 

Helpful?
Thank mphooah
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that our hotel did not meet your expectations. Please accept my apology. In response to your feedback, I will meet with our staff to make sure that this doesn't happen again. We continually work to improve our hotel, so I really appreciate you... More 

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