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All 174 Phoenix hotels

Extended Stay America - Phoenix - Biltmore

2.5 of 5 Hotel   |   5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)
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Ranked #134 of 174 hotels in Phoenix
  • Overview
  • Reviews (34)
  • Photos (13)
  • Amenities
  • Q&A
  • Room tips (9)
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34 people have reviewed this hotel

Traveler rating
    3
    4
    6
    13
    8
See reviews for
8
2
6
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Lenox, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 18, 2014

My little apartment at Extended Stay America was perfect! It was clean, comfortable bed, delicious pool and hot tub and well equipped kitchen. The grab and go breakfast had delicious chocolate cup cakes. It was close to airport which is a plus. I would choose this place to stay for a few days. I only needed it for one night... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our free grab-and-go breakfast and our clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future. More

San Diego
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 27, 2014

Where do I begin.... If I could give this hotel a "Zero" I would! First, I was given the wrong room keys inadvertently by the front desk clerk when I checked in. When I went upstairs to my assigned room, I was shocked to see someone else in my room sleeping and with their personal belongings everywhere. Fortunately, they were... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the odors and level of cleanliness that you experienced during your stay. I am working with our entire staff to improve our cleaning procedures so that this issue does not affect our future guests. Also, I am disappointed to hear about the issues you experienced during the... More

Tucson, Arizona, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 20, 2014

I was going to a two day conference and needed a place close to Grand Canyon University. I was looking for value first and usually won't search for less than a three star rating. After looking at photos and past reviews I decided to take a chance on a less than 3. When I arrived they told me the wifi... More

Was this review helpful? Yes 1
Tehran, Iran
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 17, 2014

not clean, poor service. Bad breakfast actually that was nit breakfast in any way, I reserved non smoking room but I got smoking room with horrible smell ,my wife was very mad and we start our vacation with great dissapoinment,please put more facts about your hotel on website. I will never try this experience again

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you were placed in a smoking room after requesting a non-smoking room. As well, I apologize that our customer service, the cleanliness of your room, and our grab-and-go breakfast did not meet your expectations. I really appreciate you bringing... More

Tupelo, Mississippi
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 12, 2014

My hubby and I stayed here for a week in January. While it's not an upscale place, as the "Biltmore" name might suggest, it was still adequate for our needs. The room was clean and comfortable. Some of the furniture was really starting to show some wear with missing drawer pulls, chipped laminate, and the like, but it was all... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our location and your fully equipped kitchen. As well, it’s great to hear that you found your stay to be clean and comfortable overall. Still, I apologize that the condition of some of your furniture was unsatisfactory.... More

Las Vegas, Nevada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2014

This is a great hotel if you are looking forward to poor customer service and and an uncomfortable stay. While I am normally an optimist, I would be hard pressed to report anything positive about this stay, other than its length was only several days rather than a week or more. My families rooms were split between two different wings... More

Was this review helpful? Yes 2
Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 6, 2014

Stayed here for a night during a spring training visit last week before moving onto my friend's spot in Tempe. I booked on Hotwire and got a very low rate, so wasn't expecting much, and that was the case. Was greeted by a very friendly front desk person (AA woman if a manager is reading) but when I got to... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Matt – I appreciate you taking the time to write a review of your experience with us. I am glad that you enjoyed our location and our friendly staff. Still, I am sorry to hear that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to ensure your experience is not... More

Tucson
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 11, 2014 via mobile

The first thing my fiancé and I noticed when we pulled into the parking lot was all of the trash on the ground. When I opened the lobby door the foul odor of smoke and stench was overwhelming. The receptionist was polite but informed us that the breakfast consisted of bagels, granola bars and coffee. She suggested that we drive... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Sean - Thank you for taking the time to write a review of your stay. Please accept my sincere apologies that our hotel did not meet your expectations. As this hotel's manager, I can assure you that your comments have been addressed with the staff and we are working to enhance our offerings moving forward, including cleaning services and our... More

Saint Joseph
1 review
5 of 5 stars Reviewed January 23, 2014

as always great. clean rooms, great staff i felt comfortable. lots of places to eat and drink close by. it close to freeway and lots of shopping. i've stayed there many times and have not had any complaints.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I appreciate you taking the time to post a review of our hotel. I'm so pleased to hear that you enjoyed your clean, comfortable room and our friendly staff. As well, I’m glad that the location of our hotel met your travel needs. Thank you again for sharing your experience with us. We would love to see you again, should... More

carlsbad
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed January 21, 2014

I'm not normally a Nancy Nattering Nabob of Negativity, but one night in this hotel and my throat is still sore, as is my back! To be fair, I knew I was registering for a smoking room, as it was the only one available for the time I needed. I figured it would at least be cleaned up and not... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the smell and cracked tiles in your room. In response to your feedback, I will be meeting with our housekeeping and maintenance staffs to ensure that these problems don’t occur in the future. As well, I am sorry that our grab-and-go... More

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Additional Information about Extended Stay America - Phoenix - Biltmore

Address: 5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Phoenix - Biltmore 2.5*
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Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Phoenix Extended Stay
Extended Stay Phoenix

13 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
113

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