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Extended Stay America - Phoenix - Biltmore

2.5 of 5
5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)
Hotel amenities
Extended Stay America - Phoenix - Biltmore
Ranked #144 of 176 hotels in Phoenix
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15 reviews from our community

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1 review
1 of 5 stars Reviewed May 21, 2013 NEW via mobile

First of all, the front door key pass doesn't work. There's a phone outside to call someone - but the problem is nobody answers the phone. After sitting on hold for twenty minutes, I started to knock (then bang) on the front door. Finally another guest was tired of hearing the banging on the front door and came down to... More

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Tacoma, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 6, 2013

Good news was the location and the pool and to be fair, the room was clean and slightly updated. The kitchen was a joke. We chose an "Extended Stay" so we could cook some of our own meals and save some money. This was not possible with the pan and utensils that were provided. They did not even provide a... More

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Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review
May 9, 2013

Thank you for taking the time to write a review of your stay. I sincerely apologize that the kitchen was not to your satisfaction and that the toaster had cheese in it . In response to your feedback, I am going to ensure housekeeping is trained on the proper ways of cleaning and stocking the rooms. Thank you very much... More

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Phoenix, Arizona
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 5, 2013

The good news: convenient location. efficient check-in, large room, bargain rate through Travelocity Top secret Bad news: the room was badly in need of maintenance. The cabinets in the kitchen were disgusting. They're cheap-o cabinets, and the plastic veneer was chipped off in may places. Worse than a Section-8 reject apartment. "Grab and go breakfast": Are they kidding?? A granola... More

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See 4 more reviews by Rusty L for Phoenix
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review
May 8, 2013

Rusty - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the level of cleanliness in your room did not meet our company's standards and the alarm clock was not set to the accurate time. In response to your feedback, I am going to ensure every room has a working... More

1 review
3 of 5 stars Reviewed April 8, 2013 via mobile

Beds are too small, not enough kitchen utensils, closet doors would not shut all the way and I had to remove my dog from the property and board him elsewhere because he was barking too loud and they would only refund the dog surcharge for the last night there....otherwise it was a great experience....lol

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Susan L, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review
April 12, 2013

Thank you for your recent review of your stay. I sincerely apologize that you had to remove your dog from the property. Thank you again for providing us with your feedback. I hope that you will contact me directly, at pbi@extendedstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or any... More

1 review
2 of 5 stars Reviewed April 2, 2013 via mobile

Just checked in at 9 pm. scary entrance way. no one at desk. i called and called. filthy carpet in hall. broken fixtures. they are trying to charge extra. awful. i like the Extended Stay up on 17 in phoenix. thought this place would be similar but it is a horrible embarrassment and i don't feel safe.

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review
April 4, 2013

Thank you for your recent review of your stay. I sincerely apologize that the hallways were dirty. In response to your feedback, I am going to personally inspect the hallways for cleanliness. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at pbi@extendedstay.com. I do... More

Yuma, Arizona
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed March 21, 2013

Upon checking in, the hall and the room itself had a strong odor of cigarette smoke and also the room smelled moldy. The stovetop and the ice maker did not work and there were several spots on the cabinets that were peeling away. The carpeted floor was filthy and quickly turned white socks black. The couch was very dated and... More

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See 2 more reviews by C_D_3J for Phoenix
Susan L, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review
March 25, 2013

Thank you for taking the time to write a review of your stay. The fruit in the breakfast, the carpet in the room and the problems with the TV you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to personally inspect the fruit at the breakfast, and ensure carpet... More

Brookings, Oregon
1 review
3 of 5 stars Reviewed March 19, 2013

Room was good for our needs could have used some maintenance and kitchen could have been more equipped. Staff for the most part was very friendly and accomodating . Stayed for a week no room service when asked was told only get room service. If you stayed 8. Or more nights. Had to go and exchange towels get toiletries and... More

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Susan L, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review
March 23, 2013

Thank you for taking the time to write a review of your stay. I'm thrilled to hear that our staff was friendly and helpful to you. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Phoenix, Arizona
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 11, 2013

The pricing is good, but the room was really tired around the edges. The carpet needs to be replaced. The shower was cold, although fixed by management eventually. The breakfast was mediocre. Yes, it's pre-packaged but there are better choices.

Was this review helpful? Yes
See 5 more reviews by Chodo for Phoenix
Susan L, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review
March 19, 2013

Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate your feedback. I invite you to contact me at pbi@extendedstay.com if you have any additional comments. We would love to have another chance to provide you with a better experience at our hotel the next time... More

Lincoln, NE
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 9, 2013

We checked in very late for a 5-night stay and by the time we got into our room knew that we could not stay the next 4-nites here. Nice building, helpful & pleasant nite clerk, relatively clean and small but sufficient rooms. Great location, they welcome pets for an added fee and the $82 rate was best we found. But... More

Was this review helpful? Yes
Susan L, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review
March 19, 2013

Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate your feedback. I invite you to contact me at pbi@extendedstay.com if you have any additional comments. We would love to have another chance to provide you with a better experience at our hotel the next time... More

San Bernardino, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 6, 2013

My wife and I stayed there 3-3-13 and checked out 3-5-13. We had a very nice comfortable stay there. The staff, Haley, Heather, Michael and Shirley were great to my wife and I. We have no complaints of the rooms or the staff. Our room was clean comfortable and very nice to stay in. The bed was comfortable and clean.The... More

Was this review helpful? Yes 1
Susan L, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review
March 8, 2013

Thank you for your great review of our property. I'm thrilled to hear that our staff was helpful during your stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

 
 
 
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Additional Information about Extended Stay America - Phoenix - Biltmore

Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Extended Stay Deluxe Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
Address: 5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Fitness Center Free Breakfast Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #144 of 176 hotels in Phoenix
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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