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All 174 Phoenix hotels

Extended Stay America - Phoenix - Biltmore

2.5 of 5 Hotel   |   5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)
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Extended Stay America - Phoenix - Biltmore
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Ranked #132 of 174 hotels in Phoenix
  • Overview
  • Reviews (36)
  • Photos (13)
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  • Room tips (9)
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36 people have reviewed this hotel

Traveler rating
    4
    4
    6
    13
    9
See reviews for
8
2
7
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Phoenix
1 review
5 of 5 stars Reviewed 1 week ago

We had requested a smoking room and did not get it. Because we did not book directly with the hotel. The room was more than satisfactory, just that I am handicapped and had to keep going outside to smoke

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you so much for posting a review of our hotel. We are glad to read that you were pleased with your stay, but disappointed that we were not able to accommodate your room request. If you visit with us again, please feel free to contact us before your stay and we will try to accommodate you to the best... More

Phoenix, Arizona
1 review
1 of 5 stars Reviewed 2 weeks ago

The only bright spots of my time there was Rey in maintenance, Yvonne in housekeeping (laundry) and Selena in housekeeping.(cleaned my room).s The staff was rude, disrespectful and in general seemed to just not care or be bothered. The general manager was dismissive of my concerns and did not even bother to hide the fact that she could not be... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Phoenix - Biltmore, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to read that you received such poor service from my staff. Please accept my apologies that they were not able to adequately assist you with your key or in your requests for a coffee maker. These issues are unacceptable. I... More

Lenox, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 18, 2014

My little apartment at Extended Stay America was perfect! It was clean, comfortable bed, delicious pool and hot tub and well equipped kitchen. The grab and go breakfast had delicious chocolate cup cakes. It was close to airport which is a plus. I would choose this place to stay for a few days. I only needed it for one night... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our free grab-and-go breakfast and our clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future. More

San Diego
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 27, 2014

Where do I begin.... If I could give this hotel a "Zero" I would! First, I was given the wrong room keys inadvertently by the front desk clerk when I checked in. When I went upstairs to my assigned room, I was shocked to see someone else in my room sleeping and with their personal belongings everywhere. Fortunately, they were... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the odors and level of cleanliness that you experienced during your stay. I am working with our entire staff to improve our cleaning procedures so that this issue does not affect our future guests. Also, I am disappointed to hear about the issues you experienced during the... More

Tucson, Arizona, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 20, 2014

I was going to a two day conference and needed a place close to Grand Canyon University. I was looking for value first and usually won't search for less than a three star rating. After looking at photos and past reviews I decided to take a chance on a less than 3. When I arrived they told me the wifi... More

Was this review helpful? Yes 2
Tehran, Iran
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 17, 2014

not clean, poor service. Bad breakfast actually that was nit breakfast in any way, I reserved non smoking room but I got smoking room with horrible smell ,my wife was very mad and we start our vacation with great dissapoinment,please put more facts about your hotel on website. I will never try this experience again

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you were placed in a smoking room after requesting a non-smoking room. As well, I apologize that our customer service, the cleanliness of your room, and our grab-and-go breakfast did not meet your expectations. I really appreciate you bringing... More

Tupelo, Mississippi
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 12, 2014

My hubby and I stayed here for a week in January. While it's not an upscale place, as the "Biltmore" name might suggest, it was still adequate for our needs. The room was clean and comfortable. Some of the furniture was really starting to show some wear with missing drawer pulls, chipped laminate, and the like, but it was all... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our location and your fully equipped kitchen. As well, it’s great to hear that you found your stay to be clean and comfortable overall. Still, I apologize that the condition of some of your furniture was unsatisfactory.... More

Las Vegas, Nevada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2014

This is a great hotel if you are looking forward to poor customer service and and an uncomfortable stay. While I am normally an optimist, I would be hard pressed to report anything positive about this stay, other than its length was only several days rather than a week or more. My families rooms were split between two different wings... More

Was this review helpful? Yes 2
Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 6, 2014

Stayed here for a night during a spring training visit last week before moving onto my friend's spot in Tempe. I booked on Hotwire and got a very low rate, so wasn't expecting much, and that was the case. Was greeted by a very friendly front desk person (AA woman if a manager is reading) but when I got to... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Matt – I appreciate you taking the time to write a review of your experience with us. I am glad that you enjoyed our location and our friendly staff. Still, I am sorry to hear that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to ensure your experience is not... More

Tucson
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 11, 2014 via mobile

The first thing my fiancé and I noticed when we pulled into the parking lot was all of the trash on the ground. When I opened the lobby door the foul odor of smoke and stench was overwhelming. The receptionist was polite but informed us that the breakfast consisted of bagels, granola bars and coffee. She suggested that we drive... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Sean - Thank you for taking the time to write a review of your stay. Please accept my sincere apologies that our hotel did not meet your expectations. As this hotel's manager, I can assure you that your comments have been addressed with the staff and we are working to enhance our offerings moving forward, including cleaning services and our... More

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Additional Information about Extended Stay America - Phoenix - Biltmore

Address: 5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Phoenix - Biltmore 2.5*
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Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Phoenix Extended Stay
Extended Stay Phoenix

13 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
113

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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