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Extended Stay America - Phoenix - Biltmore

2.5 of 5
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5235 N. 16th St., Phoenix, AZ 85016 (Formerly Extended Stay Deluxe)
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Extended Stay America - Phoenix - Biltmore
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Ranked #109 of 175 Hotels in Phoenix
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46 Reviews from our TripAdvisor Community

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12
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Lannon, Wisconsin
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 5, 2015

We were in Phoenix for the ProBowl. Staff was very helpful with restaurants, attractions, directions, shopping. Grab N Go breakfast was pre packaged muffins, coffee, bananas. Pool, rooms and halls were clean and all staff very friendly. We stayed on the top floor in a corner room with two double beds. Very spacious and clean. We were able to go... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you so much for posting a review of our hotel. It's great to hear that you enjoyed your spacious room and our pool. As well, I am very pleased to hear our staff was helpful during your visit with us. Once more, thank you for posting your review. We look forward to having you visit with us again in... More 

1 review
2 of 5 stars Reviewed June 3, 2015 via mobile

We have stayed at this hotel many times in the past, and recently, there have been changes made that are counter to guest comfort, conveince, and satisfaction. They took out the breakfast room and now we have to eat in the lobby. The rooms and common areas are consistently dirty and poorly maintained. The staff is pleasant enough but I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that our hotel did not meet your expectations. Please accept my apology. In response to your feedback, I will meet with our staff to make sure that this doesn't happen again. We continually work to improve our hotel, so I really appreciate you... More 

san diego, ca
Level Contributor
101 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed May 17, 2015

Rooms are basic but clean and comfortable. There is a microwave, two burner stove, refrigerator and a flat screen tv. Muffins and coffee are available no charge in morning. No ice machine on property and no ice cubes in refrig-just empty ice tray (apparently a health issue is present if ice cubes are left by departing guest, so they are... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your clean and comfortable room as well as our grab-and-go breakfast in the morning. I am also glad that you were able to enjoy our fully equipped kitchens. Thank you again for sharing your experience with us.... More 

Santa Barbara, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

My wife and I were so pleased with our 5 night stay at this property. We were concerned after reading a few negative reviews, but found our stay was absolutely perfect! (That's why I'm especially taking the time to write this review.) As an Extended Stay hotel there was no daily maid service. If you want your bed made every... More 

Was this review helpful? Yes 1
Greeley, Colorado
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 22, 2015

We stayed here from March 15th until the 21st and were very pleased by the newly remodeled facility. The walls were repainted; the carpets were new and vacuumed; and the staff members were quite helpful. I would not hesitate to recommend this hotel to others and would willingly stay here again during my next visit to Phoenix.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed our newly renovated hotel and that our staff was helpful. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Flagstaff, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 10, 2015

Be forewarned. This hotel takes a copy of your drivers license when you check in that they not only do not return to you or shred it, but keep it for at least 30 days. Tried talking to the manager at checkout and she refused to shred it and the reasons she gave were totally bogus. Had I known I... More 

Was this review helpful? Yes 1
Boulder, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 2, 2014

I am still wondering if this place is a hotel or a halfway house for the down and out. I saw very few people who looked like they were on vacation. There were some pretty unsavory looking characters in the mix, including some people who leered at us in a menacing way. We witnessed a medical emergency involving a handicapped... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 4, 2014

During our transition after purchasing our new house, we lived in this extended stay hotel for a couple months. The location was quietly and conveniently nestled in the nucleus of metro Phoenix. The staff, (including the manager, front desk, housekeepers and maintenance) was extremely accommodating and absolutely dependable. We felt safe and at home. The rates were irresistibly economical.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the staff and accommodations of the hotel. It is great to know that you enjoyed our location and that our staff made you feed at home. Thank you very much for sharing your experience with us. Thank... More 

Los Angeles, California
2 reviews
5 of 5 stars Reviewed October 19, 2014

My husband and I chose this Extended Stay America late in the evening simply because it was only a block from the car dealership, where, unfortunately, our two-year-old car had to be towed to on the first day of our Arizona vacation due to engine problems. I'm happy I didn't read all the negative reviews before we stayed here, because... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that you found your bed comfortable and enjoyed the flat screen TV in your room. As well, it's great to hear that you found our staff to be friendly and helpful during your visit. I will be sure to share your kind... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 13, 2014

I booked this place for me and my mother and it was the worst mistake ever! The staff is extremely rude! They seemed to only care about gossiping at the front desk and text on their phones. We asked them to bring up fresh towels to our room and was rudely told that they are not full service hotel. And... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for you having found pests in your room. In response to your feedback, I am going to have pest control come out and service our hotel. As well, I apologize that you received such poor service from our staff. We will... More 

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