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Embassy Suites by Hilton Hotel Phoenix Biltmore

#57 of 175 Hotels in Phoenix
Certificate of Excellence
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2630 East Camelback, Phoenix, AZ 85016
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Embassy Suites by Hilton Hotel Phoenix Biltmore
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632 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City, Missouri, United States
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Everything was so nice! It's a beautiful hotel, the pool was quite large. The koi fish were very entertaining and I thought this was a really great value. The desk clerk was able to change a few things upon arrival. It's nice when folks will work with you. Would definitely go back!

Was this review helpful? Yes 1
La Verne, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Perfect. Couldn't get any better. Food was good, rooms were clean and spacious, location was great. Pool and hot tub were clean and hotel staff were very professional. I will stay there again when in Phoenix visiting my son at GCU.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
West Valley Cit
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is clean, quiet and comfortable. Many ameneties both on the property as well as close to the property. I travel alone on business on a regular basis, as a woman, I always feel safe and secure while staying at this facility. The open air mall across the street provides for a safe "out" while traveling alone.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Hereford
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Lovely place to stay at a very good value. I loved the running water and the Koi fish. It was lovely sitting in the Atrium just visiting. Nice to have an outdoor feel with air conditioning in Phoenix. Breakfast was A+. Very relaxing visit.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Terrible service! When asking for extra towels or having the room cleaned, had to leave multiple messages that were maybe answered several hours later, despite also contacting the front desk. If the request were responded to, received a lot of excuses ranging from "very busy to short staffed to everyone left for the day."

Review collected in partnership with Embassy Suites Hotels

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Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review

Dear 322marcusv, Thank you for reviewing our hotel. Please accept my apologies that you received such poor treatment during your stay. It is completely unacceptable that you would hear excuses from our staff. I am using your comments as an opportunity for training and reminding our team of how they come across to guests. Our team is genuinely concerned with... More 

Phoenix
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This Embassy Suite has a wonderful atrium with well-maintained fish and turtle pond. Its pool was also clean and well-appointed. Its restaurant and associated bar are well located and conducive to small gatherings. The hotel room was large, well-furnished, and clean, although lights were individually controlled rather than by wall switches. The staff were excellent, attentive, friendly and professional. The... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Tucson, AZ, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Always enjoy staying...several times a year. The breakfast and managers reception make it worth the extra money. They are fairly accomadating when there is a problem with the room. Last trip the room cleanliness was terrible, and we were promptly moved to another room and taken care of. Manager personally apologized, although front desk staff is a little indifferent.

Review collected in partnership with Embassy Suites Hotels

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Kailua-Kona, Hawaii, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Always a good stay at Embassy Suites in Phoenix, but this time the pool was dirty and the area around it was not clean and maintained. Also we had noisy hallways at night and outside construction, which both disturbed our sleep. Otherwise we like this Hotel.

Review collected in partnership with Embassy Suites Hotels

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Miami Beach, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a really beautiful hotel. The lobby is a great indoor spot to chill. With water fountains, benches, and a cool bar it is a great spot for anyone. Staff were warm, friendly, helpful, and accommodating. Rooms were beautiful. Would definitely recommend to everyone.

Was this review helpful? Yes 1
Oklahoma
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a week last Christmas and a week in early July, 2015. The hotel is very spacious and the rooms are huge. I would call things "gently worn" but still very clean and inviting. The bathrooms are pretty small and probably about ready for a makeover, but there are so many other things to notice about this... More 

Was this review helpful? Yes 1
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