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Embassy Suites by Hilton Hotel Phoenix Biltmore

#60 of 175 Hotels in Phoenix
Certificate of Excellence
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2630 East Camelback, Phoenix, AZ 85016
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Best prices for: 1 room 1 guest
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Embassy Suites by Hilton Hotel Phoenix Biltmore
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620 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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  • Spanish first
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    (620)
  • Mar-May only
    (200)
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    (165)
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    (116)
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    (139)
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Phoenix, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stay here a twice a year and every time I'm treated like a valued customer! From check-in to departure is smooth and the staff is so friendly! Rooms are clean and the breakfast and happy hour are enjoyable.

Review collected in partnership with Embassy Suites Hotels

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Elyria
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is my second stay at this hotel. This time, in off season, I was charged for parking whereas in the past I was not. I expressed my concern as this is not a typical charge in town, especially in off season and for uncovered parking in 115 degree heat. To no avail. I will not stay here again. Feel... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Wilmington, North Carolina
1 review
1 of 5 stars Reviewed 4 days ago NEW

I'm a frequent traveler and try to stay in Embassy Suites whenever possible; this place, however, was a nightmare. First, the room was hot; I set the thermostat to 60 and it never cooled off. So, they put me in another room, which was great, but the TV didn't work and it took the engineer an hour to come up... More 

Was this review helpful? Yes 1
Fairfax, VA
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

AZ in general was baking hot last week, but I managed nicely around the Embassy Biltmore. It's a good location for business and business-like activities. Only about 15 minutes north of PHX. The hotel itself is fairly well kept. Rooms do appear a bit dated (I switched rooms during my stay an indeed all are not created equal) and there... More 

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mission viejo, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We love staying at this hotel. Great location, spacious rooms, friendly and helpful staff and an excellent breakfast. Our adult children and their families love to stay here with us, so every time we visit the Phoenix area for business or vacation, this is our first choice.

Review collected in partnership with Embassy Suites Hotels

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A friend and I stayed at this hotel for two nights in June 2015. Our room (which was spacious and lovely) had a problem with the air conditioning. After calling the front desk, an engineer came up and opened a vent (oops) and also brought us a fan for use. While the room was still warm throughout our stay, I... More 

Was this review helpful? Yes 1
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review

Dear AMCAMC111, Thank you very much for the great review! I am so glad that you enjoyed your stay with us. I agree, we have a beautiful property. Our team tries hard to make every guest experience great! We hope you will visit us again soon. Sincerely, Valarie Miceli General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel was a great choice for business trip. I was attending a meeting at a nearby luxury resort and needed something less expensive, but nearby. This was clearly the best choice. Hotel was very clean and my room was quiet, despite the presence of a large school group.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Marana, Arizona
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here on a Saturday night recently as we were going to the Diamondback/Met baseball game the next day. We really enjoyed our stay from the pool side service , great happy hour to the fresh breakfast the next day. For a one day visit it was really exceptional. The front office manager Joe O'Donnell greeted... More 

Was this review helpful? Yes
Oklahoma City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Air conditioner did not work in room. Contacted front desk next morning assured me it would be fixed. Got back to room second night still not fixed. Maintenance came up that night and determined they would have to call actual service repairman to fix. Maintenance man offered fan which was nice. Went to front desk next morning. Finally, I asked... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review

Dear Rodney T, Thank you for reviewing our hotel. Please accept my apologies for the lack or attention to your problems with air conditioning. I agree it is unacceptable to have an uncomfortable temperature in your room. I would like an opportunity to discuss this with you if you have the opportunity. I can be reached at 602-553-8179 or valarie.miceli@hilton.com.... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel for my family reunion. The front desk managers were extremely helpful. However upon check-out I left a shopping bag hanging on the doorknow inside the room. When my cousin who was still at the hotel asked management to search for it, it could not be found. I had shopped at old navy and the bag... More 

Was this review helpful? Yes 1
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review

Dear BrysensSuSu, Thank you for reviewing our hotel. I am terribly sorry to learn of your missing belongings. Please contact me directly to discuss this. I can be reached at 602-553-8179 or valarie.miceli@hilton.com. I am unable to research the problem because I can't tell from your posting the dates of your stay or your name. I would like to look... More 

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