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All 176 Phoenix hotels

Embassy Suites Hotel Phoenix Biltmore

3.5 of 5 Hotel   |   2630 East Camelback, Phoenix, AZ 85016 (Camelback East)
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76%
Ranked #43 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Emilly K R Philadelphia, United States
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372 people have reviewed this hotel

Traveler rating
    152
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    62
    23
    10
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103
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Philadelphia, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The front desk staff at this Embassy Suites is by far one of the best. They made me feel welcome, took the time to ensure that I was comfortable, and most importantly, they offered their expertise of the area above and beyond what I expected. This is what true customer service is.

Review collected in partnership with Embassy Suites Hotels

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Anderson, Indiana, USA
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

I stay here frequently and this time was different. The staff at the front desk were not very nice. They acted as if I bothered them. The rooms are very nice and I'll come back again, but the hhoners status didn't' seem to matter.

Review collected in partnership with Embassy Suites Hotels

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Boise, Idaho
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Really enjoyed our stay here. Can't beat the location. Rooms are nice, breakfast is great, and the staff is very friendly. As with all Embassy Suites, pay attention to where your room is - the open layout of the hotel atrium makes certain parts of the hotel noisier than others. All in all a great hotel at a great price.

Review collected in partnership with Embassy Suites Hotels

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ribosomes
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice location next to a mall with many restaurant choices. Hotel is pet friendly and there is a park and golf course nearby. The only issue I had was the noise level at night coming from the outside facing rooms. I would definitely ask for a poolside room next time.

Review collected in partnership with Embassy Suites Hotels

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Newark, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have stayed at this chain before with favorable results; I expected similar results. The staff are warm and hospitable, the lobby is appealing, but the room was less than I cared for. I was in town for a conference (March 2014) - the room was not well maintained. This review isn't really about the service, but more of the... More

Review collected in partnership with Embassy Suites Hotels

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Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review

Dear Mae J., Thank you for reviewing our hotel. I am so glad that you found the staff and service to be warm and hospitable. I am very sorry however, that you were disappointed in the condition of the room. Our team is committed to making sure that all our rooms are well maintained at all times. I appreciate your... More

Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Hello.. I stayed at this location many years ago for business and it was a pleasure. The location, the amenities and the hotel was more than expected. However, took a quick trip this past weekend and was hopeful it would meet or exceed my needs. Yet, I was very disappointing. The hotel at first glance appeared to be very well... More

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Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review

Dear allaboutmeandnotyou, Please accept my apologies for the unacceptable condition that you found in your room. I agree this should never happen at our hotel and I am upset and embarrassed that you had this experience. It is our goal to ensure that every guest has a flawless experience and we obviously failed. I do appreciate your letting me know.... More

Top Contributor
57 reviews 57 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here 4 nights for business conference. Rooms were average for an Embassy but a little noisy from echoes in the 4-5 story atrium. Beautiful indoor courtyard was great on rainy day. Was delighted to learn that they offer custom omelets and other choices for breakfast, and manager's special open bar at 5pm (every day I think?). Located within walking... More

Was this review helpful? Yes 1
Spokane, WA, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel needs refurbishing. The hotel has an excellent location, but is not up to quality condition typically present with Embassy Suites. The staff was quite accommodating. The bathrooms really need to be stripped out and rebuilt.

Review collected in partnership with Embassy Suites Hotels

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Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review

Dear David S., Thank you for your review of our hotel. I am glad to hear that you found the staff helpful and accomodating. We are continually focused on ensuring that our guests have a wonderful experience. I always appreciate hearing from guests and value your honest feedback. We will use your comments to continue to make improvements to our... More

Chicago, Illinois
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

On recent stay, a few things need to be mentioned. Breakfast good, lobby area nice, pool is cold and mostly shaded area, Wifi 14.95 per device per day. This can pose a problem if you are traveling with more than one person in your family. If you try to leave early....there will be a charge unless you are going to... More

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Valarie24, General Manager at Embassy Suites Hotel Phoenix Biltmore, responded to this review

Dear Ray N., Thank you for your review of your recent stay, I respect your candor. We are actively looking for ways keep costs low and offer enhanced services for comfort and convenience. Although our system automatically charges for WiFi per device, we understand that travelers today often have more than one device and our team has been instructed to... More

Dublin, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Excellent service and amenities. Staff was friendly and helpful. Rooms and facility as a whole were clean. Only concern was the noise level from the parking lot of an adjacent business in the early morning. If you can sleep through delivery vehicles servicing a local rfestaurant at 5 AM, you'll enjoy your stay.

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Hotel Phoenix Biltmore

Also Known As:
Embassy Suites Phoenix
Phoenix Embassy Suites
Address: 2630 East Camelback, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Phoenix
#26 Business Hotel in Phoenix
#38 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Phoenix Biltmore 3.5*
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