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Extended Stay America - Phoenix - Peoria

2.5 of 5
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7345 West Bell Road, Peoria, AZ 85382
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Extended Stay America - Phoenix - Peoria
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Ranked #8 of 9 Hotels in Peoria
A recent review
3 of 5 stars reviewed 3 weeks ago
Russ J Santiago, Chile
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Santiago, Chile
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This hotel was clean yet there is an extra charge for cleaning services and there are no outdoor amenities. No pool, no Jacuzzi, no courtyard. Not much here but a place to hang your hat. The room does come with a fridge and microwave as well as a sink and two burner stove so it is ok for extended stays... More 

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1 of 5 stars Reviewed 3 weeks ago via mobile

I will not recommend this hotel to everyone. Super duper horrible hotel. Every single Non smoking smeel like cigarettes, and smoke. We was booked king size non smoking room, when we got there the entire room smeel like cigarettes, and the receptionist was moved us to the enother full size bed non smoking, but it still smeel like cigarettes and... More 

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Mesa
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 19, 2015 via mobile

Ok the good. Room clean and bed comfortable. The reasons I won't stay here again. Reservations were abrupt not helpful and mis-spelled my name which caused issues! Desk clerk just as abrupt - courtesy and customer service lacking in this organization. Yes you have a kitchen but not so much as a glass is in it. You have to check... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our hotel’s cleanliness and bed comfort; however, we apologize for the issues at check-in. In response to your feedback, I am working with our staff on their customer service as well as reviewing our check-in procedures. The staff and I appreciate... More 

1 review
5 of 5 stars Reviewed April 28, 2015 via mobile

this hotel was very nice and the people working there was very helpful and I'm going to return tomorrow afternoon for a couple of days while are new home is being prepared I'm looking forward to our stay thanks so much

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San Diego, California
2 reviews
2 of 5 stars Reviewed April 7, 2015

Room and front desk help was fine... My car was broken into and the noise was terrible It sounded like a basket ball was being bounced off the wall and the floor above me was banging a lot .. Kids were yelling in the hallway.. By the second night I wanted to leave and did not feel safe.. Lots of... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not feel safe and your neighbors were noisy. To prevent this from happening again, my team is walking the property more often to ensure guest safety and keep the... More 

Sault Ste. Marie, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 1, 2015

Stay over for shopping which is near by but the suite was disappointing, no utensils,pots,cookware or dishes made stove unless? Front desk tried to be helpful but had limited supplies and could not supply a drain plug for sink.

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Olympia
Level Contributor
137 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed March 30, 2015

I chose this hotel as the La Quinta we usually stay at was completely booked for the three nights I was to be in Peoria. This is a no frills hotel...no maid service, no restaurant and no shampoo. (Are you kidding me?) It's fairly close to the Peoria Sports Complex, but not within walking distance. It was clean and quiet.... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 30, 2015

We just completed a ten day stay at this property while attending Spring Training games. We were very happy with our choice from the moment we checked in. Shawna, the general manager, greeted us warmly and asked about any needs we might have during our stay. Since this was our first Extended Stay experience, we were pleased with all the... More 

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Chino, California
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed March 16, 2015

I chose this location because a family emergency forced me to find a pet friendly location. Yes, pet friendly for an additional $25 a night. I never paid this before at a pet friendly location. If this property was other than in a heavy restaurant, mall shopping area, it worth at best, half as much per night. The blanket had... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that you were not informed of our housekeeping services upon check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To prevent this from happening again, our staff is making sure we... More 

Maryville, Missouri, United States
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 6, 2015

What makes this motel very good instead of average is the price. In this area with spring training going on the price for a weeks worth of rooms cannot be touched. Just keep in mind everything else about this motel is just average.

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