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Extended Stay America - Phoenix - Peoria

2.5 of 5
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7345 West Bell Road, Peoria, AZ 85382
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Extended Stay America - Phoenix - Peoria
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Ranked #8 of 9 Hotels in Peoria
A recent review
3 of 5 stars reviewed 2 weeks ago
linna62 Mesa
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72 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mesa
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Ok the good. Room clean and bed comfortable. The reasons I won't stay here again. Reservations were abrupt not helpful and mis-spelled my name which caused issues! Desk clerk just as abrupt - courtesy and customer service lacking in this organization. Yes you have a kitchen but not so much as a glass is in it. You have to check... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our hotel’s cleanliness and bed comfort; however, we apologize for the issues at check-in. In response to your feedback, I am working with our staff on their customer service as well as reviewing our check-in procedures. The staff and I appreciate... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

this hotel was very nice and the people working there was very helpful and I'm going to return tomorrow afternoon for a couple of days while are new home is being prepared I'm looking forward to our stay thanks so much

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San Diego, California
2 reviews
2 of 5 stars Reviewed April 7, 2015

Room and front desk help was fine... My car was broken into and the noise was terrible It sounded like a basket ball was being bounced off the wall and the floor above me was banging a lot .. Kids were yelling in the hallway.. By the second night I wanted to leave and did not feel safe.. Lots of... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not feel safe and your neighbors were noisy. To prevent this from happening again, my team is walking the property more often to ensure guest safety and keep the... More 

Sault Ste. Marie, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 1, 2015

Stay over for shopping which is near by but the suite was disappointing, no utensils,pots,cookware or dishes made stove unless? Front desk tried to be helpful but had limited supplies and could not supply a drain plug for sink.

Was this review helpful? Yes 1
Olympia
Top Contributor
131 reviews 131 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed March 30, 2015

I chose this hotel as the La Quinta we usually stay at was completely booked for the three nights I was to be in Peoria. This is a no frills hotel...no maid service, no restaurant and no shampoo. (Are you kidding me?) It's fairly close to the Peoria Sports Complex, but not within walking distance. It was clean and quiet.... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2015

We just completed a ten day stay at this property while attending Spring Training games. We were very happy with our choice from the moment we checked in. Shawna, the general manager, greeted us warmly and asked about any needs we might have during our stay. Since this was our first Extended Stay experience, we were pleased with all the... More 

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Chino, California
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 16, 2015

I chose this location because a family emergency forced me to find a pet friendly location. Yes, pet friendly for an additional $25 a night. I never paid this before at a pet friendly location. If this property was other than in a heavy restaurant, mall shopping area, it worth at best, half as much per night. The blanket had... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that you were not informed of our housekeeping services upon check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To prevent this from happening again, our staff is making sure we... More 

Maryville, Missouri, United States
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 6, 2015

What makes this motel very good instead of average is the price. In this area with spring training going on the price for a weeks worth of rooms cannot be touched. Just keep in mind everything else about this motel is just average.

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Winnipeg
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2015

I stayed here for 3 nights in February. Very nice clean hotel. It is great to have a full sized fridge in the room as well as cooking facilities so you are not dependant on restaurants. My only complaints are minor, lacking in some amenities. No ice machine!! Had to go to the gas station and buy a bag of... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that you were unsatisfied with our amenities. Still, it is great to hear that our hotel met your expectations in cleanliness and convenience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More 

Friendswood, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 17, 2015

I was moved from the Deer Valley location because they oversold. They di comp me one night out of four. Typical Extended Stay. The kitchen has nothing in it and they charge for every little thing. Coffee pot? charge Coffee for the pot? charge No silverware, no cups, nothing. Real internet? Charge. The free version was almost unusable. In a... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Peoria, responded to this review

The team and I read your comments about your stay with us. I sincerely apologize that you were misinformed about our kitchen items. These items are available upon request at the front desk at no charge to the guest. I am glad to hear that our location being close to restaurants and shopping was suitable for you. To make sure... More 

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