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Sanctuary Camelback Mountain

Certificate of Excellence
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5700 E McDonald Dr., Paradise Valley, AZ 85253
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15% Off 3 Nights or More
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Sanctuary Camelback Mountain
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Sanctuary Camelback Mountain
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1,025 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
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San Diego, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

A wonderful property with great views of Arizona sunrises and sunsets. The Mountain Suites are huge and feature top tier amenities. GREAT restaurant and bar, although the bar can get very busy during happy hour. The level of service was a real standout. Want to be pampered... this is your place.

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Omaha, Nebraska
Level Contributor
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

This hotel is definitely a sanctuary. It is secluded right on the side of Camelback mountain and has beautiful scenery. The rooms were outdated and not very comfortable. We paid a lot for our room that I found was below average for a nice hotel/resort. There was also a large cockroach in our room one night - so there's that.... More 

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New York City, New York
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Absolutely stunning in everything: service, view and room. It's the perfect place for a couple. It is very close to the trail, we actually walked to the start of Echo trail, which is about a mile from the hotel, hike up to the top and came down from the Cholla trail. The walk back from Cholla to the hotel is... More 

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

We are delighted to hear you had such a wonderful stay. We are glad everything from the room to the views and the food were wonderful. We are happy to hear you felt it was the perfect place for a romantic, couples escape. Glad you were able to enjoy a hike up Camelback, it is definitely worth doing. It sounds... More 

Boca Raton, Florida
Level Contributor
400 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife come every year using our Am Ex card and receiving the FHR benefits. We were upgraded to a spa suite which was very comfortable with a great bed and a/c. We received 6 spa treatments in 3 days which were very good. We hiked Echo Mountain each day and then had a great breakfast with tremendous service. Beware... More 

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to return and stay with us again. It is the biggest compliment we can receive when our guest choose to return and stay with us multiple times. We are happy to hear you had another wonderful stay. We are glad you enjoyed the suite upgrade and that you took full advantage of our spa over your... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The room that I had was a suite overlooking the mountain. When you go on line and look it up very nice. The room is dated and we had a cabinet that was broken. The towels we're very light and not that soft. Also, this may sound trite but you have to order ice when you need, you'd think in... More 

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to write a review about your visit. We are truly sorry that you did not get the five-star experience that you deserved. We appreciate your feedback about the room being dated. Based on feedback from customers like you we are undergoing a redesign and update of all of our mountain rooms... More 

Chicago, Illinois
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is our 4th year to the Sanctuary. It is perfect for a quick weekend getaway, especially in the summer (if you don't mind the heat) when the rates are incredibly reasonable. The rooms are amazing, the food by Beau MacMillan is some of the best we have ever tasted, and the service is top notch. Make sure you ask... More 

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you so much for returning and staying with us for your fourth year! It is always a huge honor and the best compliment we can receive when our guests choose to return and stay with us multiple times. We are delighted that you had another wonderful and relaxing stay. Thank you for recommending us as a great place to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

One of the best customer service experiences we have ever had. From check in to check out, they were first class. The people, amenities, spa and views were amazing. You can't go wrong with staying here.

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay with us at Sanctuary. We are delighted to hear that our team provided you with such a fantastic customer service experience. We always want to provide our guest with the best service possible and it is good to hear that we achieved that goal in your case. It sounds like you had a wonderful... More 

Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed in one of the private houses and had a great time. I bought my girlfriend one of the spa packages and she loved every minute of it. On the weekend we went to Sedona National Park and had a fantastic time hiking the trails. It was the perfect Resort.

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay with us during your recent visit to Arizona. We are delighted that you enjoyed the private home so much. We are glad your girlfriend had such a wonderful experience at the spa as well. We are honored that you considered us the perfect resort for your getaway. Thank you for taking the time to... More 

Chandler, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Spa Suites are beautiful and I highly recommend them! Had a lovely dinner watching the sunset. The outdoor soaking tub on the private back patio of our suite was a lot of fun. Then enjoyed the Paradise Valley Country Club fireworks from our front patio. We swam for several hours in the pool the next day. The drinks and... More 

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary for your recent 4th of July staycation. We are delighted that you had such a fantastic getaway. Glad to hear you enjoyed the spa suites and took advantage of the outdoor soaking tub during your stay. We are happy that we were able to provide you a peaceful environment to relax and enjoy the pool.... More 

Chicago, Illinois
Level Contributor
292 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really liked this resort...the food is amazing! the spa is awesome! very relaxing place with a quiet classy guests and stuff! the guys in the front of hotel - parking ..are the hottest and the nicest. I love all.

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to write a review. We are glad you enjoyed the resort so much. It is wonderful to hear that you loved everything from the food to the spa. We are delighted you were able to have such a fantastic and relaxing escape. We really appreciate your feedback and hope to see... More 

Hotel Review Summarization

What travelers say

  • Top notch(5)
  • Very nice(4)
  • Fitness center(3)
  • Friendly and helpful(3)
  • CUSTOMER SERVICE(3)
  • Spa casita(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Mountain Vista Casita (83)
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Mountain Vista Suite (102)
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Spa Casita Room (100)
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Spa Casita Suite (106)
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The Hotel (68)

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Other (17)
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