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Sanctuary Camelback Mountain

5.0 of 5 5700 E McDonald Dr., Paradise Valley, AZ 85253
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#2 of 4 Hotels in Paradise Valley
853 Reviews 4.5 of 5 stars
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Sanctuary Camelback Mountain
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Sanctuary Camelback Mountain
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853 reviews from our community

Traveler rating
    645
    126
    43
    21
    18
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421
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105
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
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English first
Scottsdale, Arizona
Contributor
13 reviews 13 reviews
5 of 5 stars Reviewed 3 days ago NEW

I am a global traveller with more than 250 travelling days a year. Sanctuary Resort is by fare one of the best resort I have visited and superior in the US. The service is great, attention level outstanding and the food to die for. Other resorts in the US should visit just to learn how a resort should be run.

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to review your most recent stay with us. We are honored that you consider us one of the best resorts in the United States. We are very happy to hear that our staff provided excellent service during your stay and that you had time to enjoy the food at elements. Thank you again for... More

Newton, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I traveled here with my adult daughter for 4 days of R and R. The hotel and grounds are beautiful but we did have some issues during our stay. We arrived prior to the check-in time of 4 p.m. and were warmly welcomed to use the pool. Our room, however, was not what we were promised by the Reservation Agent... More

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to provide us feedback about your recent experience. Please accept our apology for the mix up with your reservation. We appreciate your feedback about the rooms and are working on a redesign based on our guest’s feedback. We are delighted to hear you both had a fantastic spa experience. It sounds... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Casa Montana from September 11-14. It was an amazing experience. The staff was very friendly and helpful and the resort was simply beautiful. When we did experience a few problems, the manager met them with grace and the hospitality you would expect from this type of resort. The high level of customer service surpassed the problems... More

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to write a review about your recent stay. We are delighted to hear that you had a fantastic vacation. We are glad to hear that our staff took excellent care of you and that we were able to help solve any issues that arose during your stay. Thank you again for... More

Nashville, Tennessee
Top Contributor
141 reviews 141 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent a weekend here recently with some girlfriends for a 40th birthday and we were in love with this resort! From the moment arrived until the moment we left, the staff were super friendly and attentive to all of our needs. The layout of the resort is beautiful, the views are spectacular and the design is wonderful. The pool... More

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to celebrate such a special occasion with us here at Sanctuary. We are always honored when we get to play a part in our guest’s celebrations. We are delighted to hear that you had a fantastic trip from the moment you arrived. It sounds like our staff took excellent care of you throughout your stay, which... More

Aruba
Top Contributor
127 reviews 127 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we arrived, until the moment we left, this resort was amazing. Check in was flawless, bell service to our suite in the golf cart was fast and the Spa suite was more then we could have asked for, not only was the suite spacious and equipped with all amenities, the Spa was literally a few steps away.... More

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay at Sanctuary and taking the time review your experience. We are delighted to hear you had such a wonderful and memorable trip. We are very happy to hear you loved your room and that our staff took such great care of you throughout your stay. It sounds like you took full advantage of what... More

Whitby, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My first trip to Arizona! It was an amazing experience. The staff were incredibly friendly and the service was outstanding. Our view from our room was perfect and the room itself was elegantly decorated. There was more than enough room for 3 travelling ladies. Our spa treatments were very relaxing and the atmosphere of absolute luxury. I would highly recommend... More

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to write a review about your experience. We are glad we were able to make your first visit to Arizona a wonderful one. It sounds like you had a fantastic time throughout your stay. We are happy to hear you were able to take advantage of our spa and that our... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Sanctuary is one of this traveling couple's favorites! The staff is A+: Kumi and Natasha at Elements - Tony and Christopher at the Jade Bar - and the entire staff at the 'infinity pool'. Attention to detail in every aspect! We will stay no where else in Paradise Valley!

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to review your recent visit. We are delighted to hear the staff helped make your stay that much more special. We know that excellent staff and personalized service are essential to a wonderful luxury resort experience and we are glad to hear we lived up to those standards. Thank you again for choosing Sanctuary... More

Chicago
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We went to Sanctuary this year for our annual Anniversary trip and had a fantastic time! We were there for 9 days! The views, the casitas, and especially the customer service was outstanding! The Jade Bar was fantastic and we were in there almost every day. I had several treatments at the spa, and my husband took advantage of the... More

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to celebrate your Anniversary with us here at Sanctuary. We are elated to hear you had such a wonderful trip. We are glad you enjoyed the views and the room and had a chance to experience jade bar and the spa. Thank you for your kind words about our staff. We are very glad to hear... More

New Lenox, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is absoultely beautiful and the service is outstanding. We stayed in one of the Mountainview Suites, and it was amazing!! We didn't have one drink or entree that we didn't fully enjoy, and the staff goes above and beyond to make you feel welcome. We will definitely be going back!!

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay at sanctuary for your most recent visit. We are delighted you had such a wonderful time. We always want our guests to have a fantastic experience from start to finish, which it sounds like you did. Thank you for all the wonderful things you had to say about our staff and resort. We really... More

New York City, New York
Top Contributor
169 reviews 169 reviews
45 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect place to spend a long weekend. Everything is perfection. Right from the minute you drive up and are greeted by the bell desk. Located right under the mountain it offers a great pool, fitness facilities and bar and restaurant.

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you so much for choosing Sanctuary for your recent visit to Arizona. We are delighted to hear you had such a wonderful weekend. It sounds like you took full advantage of what we offer here at the resort, which we always love to hear. Thank you very much for you kind words about our resort and we hope to... More

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Hotel Summarization (Beta)

What travelers say

  • Top notch(5)
  • Very nice(4)
  • Friendly and helpful(3)
  • CUSTOMER SERVICE(3)
  • Spa casita(3)
  • Fitness center(3)

Additional Information about Sanctuary Camelback Mountain

Address: 5700 E McDonald Dr., Paradise Valley, AZ 85253
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sanctuary Camelback Mountain 5*
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Also Known As:
Sanctuary Camelback Mountain Hotel Paradise Valley
Sanctuary Camelback Mountain Paradise Valley

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