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All 4 Paradise Valley hotels

Sanctuary Camelback Mountain

5.0 of 5 Resort   |   5700 E McDonald Dr., Paradise Valley, AZ 85253
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Sanctuary Camelback Mountain
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Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Angela S Panama City Beach
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729 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
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English first
Panama City Beach
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our trip was for 4 women to have a girls getaway long weekend. We bought the Spa Harmony package which was a special the hotel was running back in January. We found the package to be a great deal. We all got 2 spa treatments each and breakfast daily. We stayed in a mountain casita suite and loved having the... More

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Scottsdale, Arizona
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We thoroughly enjoyed our stay with great rooms, views and food! Highest recommendation! Stayed here for our first wedding anniversary and we couldn't have been happier. Staff and all accommodations were well worth the prices.

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Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you so much for choosing to spend your first wedding anniversary with us! We’re really glad to hear you had a wonderful stay. The resort is definitely a great place for a staycation getaway. It sounds like the staff took good care of you and that you enjoyed your meal. Thank you for taking the time to review your... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I visited Sanctuary last week/weekend with 5 of my college roommates. Overall, we had a fabulous time and it was the perfect spot for a trip of this nature! We stayed in a 2 bedroom/2 bathroom suite with a common family room/patio/small kitchenette - - perfect to relax and hang out together post our spa treatments or lounging by the... More

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Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to review your recent girls weekend at Sanctuary. It sounds like you ladies all had a great overall experience. Glad to hear you took advantage of the workout room and tried some of our classes, like the hike/bike excursion. We sincerely apologize for any inconvenience the trouble with your AC caused and hopefully got... More

Greenup, Kentucky
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stunning vistas and opulence only begin to describe this property. From the moment of check in, the attention to detail began. We were whisked to our Ruby X suite near the lap pool and spa via golf cart less than 3 minutes from arriving. When we first entered the suite we were greeted with spacious accommodations and loads of amenities... More

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Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to give us your feedback on your most recent stay at Sanctuary. It sounds like you had a wonderful experience from arrival to departure. We’re very happy to hear that the resort staff took very good care of you. I’m glad you were able to relax take advantage of our great spa team. Thank... More

New York City
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The service at the Sanctuary is terrible and not up to par with the price of the rooms. Unfortunately, the hotel seems mismanaged and the staff seem poorly trained and were even rude. It is unfortunate because the setting and facilities are beautiful. I would recommend the Four Seasons Troon (Scottsdale) or the Camelback Inn. My husband and I could... More

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Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for your comments and feedback with your stay. I was so disappointed to hear about your challenges with your stay yesterday when we discussed your issues at checkout. We certainly are a much, much better staff and property than what you experienced and I am truly sorry we did not live up to the typical Sanctuary experience and... More

Michigan Center, Michigan
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was one of my family's most memorable resort stays. The location is dramatic, mountain views in all directions and up against Camelback Mountain. The Sanctuary is a different level resort experience.

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Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you so much for taking the time to review your recent stay with us. It’s great to hear that you all had a wonderful stay overall, and that you really enjoyed the serene setting. Thank you so much for staying with us, and we hope to see you again next time you visit Arizona. More

Portland, Oregon
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Upon arrival of a 4 night stay, which I paid in full for the spa king suite with outdoor tub, I was told that the suite I booked was only available for one night, then I would have to stay in a basic cabana thereafter. After much distress and a phone call to upper management, I was able to be... More

Was this review helpful? Yes 2
Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for the feedback on your recent stay. I'm very sorry to hear it wasn't a positive experience. We absolutely should be providing the room type you reserved and the missed follow up and execution of the financials of your stay should certainly not have been missed. We greatly apologize for the challenges, we've addressed them with our staff... More

Houston, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Sanctuary. We had a wonderful "spa casita" with an outdoor soaking tub. The property is very nice and the restaurant offers a beautiful view. Staff was friendly and everything in general was good. The only thing we did not really like was the way the parking was situated. The view from our very nicely... More

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Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to review your recent stay at Sanctuary. Sounds like you enjoyed your spa casita and the outdoor tub. We are glad to hear that you had a great time at elements and the resort overall. Hopefully the lack of a view from your room didn’t diminish your overall experience too much. Since the spa... More

Tempe, Arizona
2 reviews
5 of 5 stars Reviewed 1 week ago

I had the opportunity to experience this beautiful property in March of 2014 at a conference. The staff were superb, the food exquisite and the rooms were beautiful. Several of my fellow conference attendees indicated that this was the best meal they had ever eaten. Even our conference room was amazing. I would highly recommend this resort as one of... More

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Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to review your recent stay. We are so glad to hear that you had a wonderful all around experience. We’re happy you enjoyed the food as well as the setting. I will certainly pass your compliments on to the chef. We always love to hear when our guests have such a great time. Hopefully... More

Reno, Nevada
Top Contributor
78 reviews 78 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is a beautiful (albeit small) resort tucked away in Paradise Valley. It has manicured grounds and lovely rooms/casitas that feel very private. The on site restaurant and bar serve delicious creations. The spa offers a wide array of professional services in a modern yet tranquil ambience. They seem to strive for personal, yet very professional customer service. We really... More

Was this review helpful? Yes
Sancmanager, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay with us during your most recent visit. We really appreciate you taking the time to give us your feedback on your experience. It sounds like you had a wonderful time overall, which is always great to hear. I’m glad you got to enjoy the restaurant, bar and spa. Thank you for letting us know... More

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Hotel Summarization (Beta)

What travelers say

  • Top notch(5)
  • Very nice(4)
  • Spa casita(3)
  • Friendly and helpful(3)
  • CUSTOMER SERVICE(3)
  • Fitness center(3)

Additional Information about Sanctuary Camelback Mountain

Address: 5700 E McDonald Dr., Paradise Valley, AZ 85253
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Paradise Valley
#2 Luxury Hotel in Paradise Valley
#3 Family Hotel in Paradise Valley
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sanctuary Camelback Mountain 5*
Official Description (provided by the hotel):
Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away. ... more   less 
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Also Known As:
Sanctuary Camelback Mountain Hotel Paradise Valley
Sanctuary Camelback Mountain Hotel
Sanctuary Camelback Mountain Paradise Valley

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