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Sanctuary Camelback Mountain

5.0 of 5 5700 E McDonald Dr., Paradise Valley, AZ 85253
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#2 of 4 Hotels in Paradise Valley
857 Reviews 4.5 of 5 stars
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Sanctuary Camelback Mountain
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Sanctuary Camelback Mountain
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857 reviews from our community

Traveler rating
    648
    126
    43
    22
    18
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73
423
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105
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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Dunwoody, Georgia
1 review
5 of 5 stars Reviewed yesterday NEW

I took my girlfriend here for her birthday and we enjoyed everything about this place, from the great views, wonderful room, and nice, peaceful astomphere it was hard to leave this place. I would recommend this place to anyone.

Was this review helpful? Yes
Geneva, Switzerland
Contributor
20 reviews 20 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

I honestly can not understand how this resort is considered a 5 star or how it gets such great reviews on Trip Advisor! I've stayed in many 5 star hotels and this place is nowhere near the same class in any aspect from the rooms to the decor to the service. Our room felt very dark, cold, dungeon like with... More

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to provide us with feedback about your recent stay. We are very sorry to hear that the resort and service did not meet your expectations for a five star resort. Unfortunately, we did have a very serious storm, which caused some damage to several of the rooms and some of the grounds. Our staff... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Every aspect of our stay was fabulous! From the valet/bell staff that greated us, the front desk answering countless questions about when our room might be ready, housekeeping, maintenance, spa staff, pool staff, jade bar staff...everyone was friendly and very professional with a can do attitude!!

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you so much for choosing Sanctuary and taking the time to review your stay. We are delighted to hear that your stay was fantastic from start to finish. It sounds like our staff took very good care of you and provided excellent service throughout your stay, which we always want to hear. Thank you again for choosing Sanctuary and... More

Omaha, Nebraska
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff is wonderful. Every single person from the restaurant staff, to housekeeping, maintenance, bell desk, front desk , and spa were welcoming and kind. The views are beautiful. We booked a house and it was well equipped and beds were comfortable. We had at least one breakfast, lunch and dinner at Elements and the food was consistently delicious. The... More

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay at Sanctuary on your most recent visit. We are very happy to hear you all had a wonderful trip. It sounds like the staff throughout the resort took excellent care of you, which we always want to hear. Renting one of our private homes is always a great way to get away for a... More

Scottsdale, Arizona
Contributor
13 reviews 13 reviews
5 of 5 stars Reviewed 1 week ago

I am a global traveller with more than 250 travelling days a year. Sanctuary Resort is by fare one of the best resort I have visited and superior in the US. The service is great, attention level outstanding and the food to die for. Other resorts in the US should visit just to learn how a resort should be run.

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to review your most recent stay with us. We are honored that you consider us one of the best resorts in the United States. We are very happy to hear that our staff provided excellent service during your stay and that you had time to enjoy the food at elements. Thank you again for... More

Newton, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I traveled here with my adult daughter for 4 days of R and R. The hotel and grounds are beautiful but we did have some issues during our stay. We arrived prior to the check-in time of 4 p.m. and were warmly welcomed to use the pool. Our room, however, was not what we were promised by the Reservation Agent... More

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to provide us feedback about your recent experience. Please accept our apology for the mix up with your reservation. We appreciate your feedback about the rooms and are working on a redesign based on our guest’s feedback. We are delighted to hear you both had a fantastic spa experience. It sounds... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Casa Montana from September 11-14. It was an amazing experience. The staff was very friendly and helpful and the resort was simply beautiful. When we did experience a few problems, the manager met them with grace and the hospitality you would expect from this type of resort. The high level of customer service surpassed the problems... More

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to write a review about your recent stay. We are delighted to hear that you had a fantastic vacation. We are glad to hear that our staff took excellent care of you and that we were able to help solve any issues that arose during your stay. Thank you again for... More

Nashville, Tennessee
Top Contributor
149 reviews 149 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent a weekend here recently with some girlfriends for a 40th birthday and we were in love with this resort! From the moment arrived until the moment we left, the staff were super friendly and attentive to all of our needs. The layout of the resort is beautiful, the views are spectacular and the design is wonderful. The pool... More

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to celebrate such a special occasion with us here at Sanctuary. We are always honored when we get to play a part in our guest’s celebrations. We are delighted to hear that you had a fantastic trip from the moment you arrived. It sounds like our staff took excellent care of you throughout your stay, which... More

Aruba
Top Contributor
127 reviews 127 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived, until the moment we left, this resort was amazing. Check in was flawless, bell service to our suite in the golf cart was fast and the Spa suite was more then we could have asked for, not only was the suite spacious and equipped with all amenities, the Spa was literally a few steps away.... More

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay at Sanctuary and taking the time review your experience. We are delighted to hear you had such a wonderful and memorable trip. We are very happy to hear you loved your room and that our staff took such great care of you throughout your stay. It sounds like you took full advantage of what... More

Whitby, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

My first trip to Arizona! It was an amazing experience. The staff were incredibly friendly and the service was outstanding. Our view from our room was perfect and the room itself was elegantly decorated. There was more than enough room for 3 travelling ladies. Our spa treatments were very relaxing and the atmosphere of absolute luxury. I would highly recommend... More

Was this review helpful? Yes
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to write a review about your experience. We are glad we were able to make your first visit to Arizona a wonderful one. It sounds like you had a fantastic time throughout your stay. We are happy to hear you were able to take advantage of our spa and that our... More

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Hotel Summarization (Beta)

What travelers say

  • Top notch(5)
  • Very nice(4)
  • Friendly and helpful(3)
  • CUSTOMER SERVICE(3)
  • Spa casita(3)
  • Fitness center(3)

Additional Information about Sanctuary Camelback Mountain

Address: 5700 E McDonald Dr., Paradise Valley, AZ 85253
Phone Number:
Location: United States > Arizona > Central Arizona > Paradise Valley
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sanctuary Camelback Mountain 5*
Number of rooms: 105
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Also Known As:
Sanctuary Camelback Mountain Hotel Paradise Valley
Sanctuary Camelback Mountain Paradise Valley

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