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All 5 Paradise Valley hotels

Scottsdale Plaza Resort

4.0 of 5
7200 North Scottsdale Road, Paradise Valley, AZ 85253
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Scottsdale Plaza Resort
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348 reviews from our community

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1 review
1 of 5 stars Reviewed May 19, 2013 via mobile

Upon arrival at this hotel I was treated as a nuisance to the awful woman behind the counter. Had it not been 1 am (or 4 am at home) I would have walked out. Throughout my stay I was met many times with the same frustrating attitude. Customer service is not a priority to anyone on staff. Hostesses told us... More

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scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review
May 22, 2013

This is extremely disappointing to read. We absolutely value customer service and make it our number one priority. It is unfortunate to hear you were displeased, but we appreciate the feedback. We will use this as an example for our team in order to provide the best service possible to all of our guests. Thank you again for choosing to... More

Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 12, 2013

I booked this hotel in March of 2013 via Priceline and at first was a little taken back by the reviews especially because I still paid nearly $200 per night, and some of them weren’t so great. When I arrived, I actually asked to upgrade my room from a standard one to a room in one of the newer section... More

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scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review
June 13, 2013

We are pleased to hear that you had an enjoyable stay with us and took advantage of some of the great amenities we have to offer. We are always looking for ways to improve upon our guests’ experience and very much appreciate your feedback; we will be taking your suggestions under consideration and hope for the opportunity to serve you... More

1 review
5 of 5 stars Reviewed May 5, 2013 via mobile

I noticed most of the reviews complain about the rooms being dated, well they are dated, but are still 100% clean and functional. Throughout my stay the service in all departments was excellent, the grounds were beautifully kept, there are amenities for everything and the convention services facilities were completely comprehensive. For only $129 a night in the heart of... More

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scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review
June 6, 2013

We are delighted to hear that you had such an enjoyable experience with us. We work very hard to keep our property and rooms clean and comfortable, and are happy that you found them satisfactory. We are also glad that you experienced such great customer service, which is a top priority. We hope that you will return to stay with... More

Ann Arbor, Michigan
Top Contributor
72 reviews 72 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 28, 2013

Stayed here for several days in mid-April. The property is a bit dated, the rooms were just average. The pools were clean, the gym small. Staff was friendly, but nothing about this property stood out. I would try somewhere else next time.

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scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review
June 12, 2013

We thank you for choosing The Scottsdale Plaza Resort and apologize that your stay did not meet your expectations. We thank you for your feedback and appreciate the opportunity to improve our services and ensure that our guests have the best possible experience at our hotel. We hope that you will consider staying with us in the future and experiencing... More

Ste Marguerite du lac Masson
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2013

Beautiful property, well appointed room, and couldn't ask for cleaner. Beautiful pool, great and reasonably priced restaurant and staff that just make you smile. From the reception desk to the grounds staff, to the wait staff in the restaurant, you could tell that customer service came first and that staff were encouraged to make guests feel welcome. Highly recommended.

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Pittsburgh, PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed April 28, 2013

It was like a Miami Vice flashback. The grounds and exterior of this so called "resort" were really well maintained and pretty but as for the rooms that is another story. When I walked into the room it was as about as nice as a Super 8 or Motel 6. The bedding, furniture, drapes, and chairs were outdated and ragged.... More

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scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review
June 12, 2013

We thank you for choosing The Scottsdale Plaza Resort and are disappointed to hear that your stay did not meet your expectations. We take customer feedback very seriously and will be looking into some of the issues you addressed, including the problems you experienced with the bed. We hope we will have the opportunity to improve in these areas and... More

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Chandler, Arizona
Contributor
12 reviews 12 reviews
5 hotel reviews
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23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 27, 2013

The location is great. I definitely wouldn't call this a 4 star resort. Our room had new carpet and new bed and a granite countertop in the bathroom area but everything else seemed dated. The room was large enough, but the brass fixtures and minibar area looked like it was from the 90's. I was hoping for something a little... More

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scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review
June 12, 2013

We are pleased to hear that you and your children enjoyed your stay with us, but are sorry that not all aspects of your trip were entirely satisfactory. We appreciate the opportunity to receive feedback, as it allows us to improve ourselves and, in turn, our guests’ overall experience. We hope for the opportunity to welcome you back in the... More

Hampton, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 26, 2013

Spending one final night in AZ before flying back to VA, I decided to surprise my wife with a reservation at a "resort." I found out about this "resort" on Hotels.com. 4-star resort, beautiful photos of the swimming pool, full size gym. Non-refundable reservation, but who cares, it's a 4-star resort, right? I was so very excited, I decided not... More

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scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review
June 6, 2013

We are very sorry to hear that your experience was less than satisfactory. We will most certainly take your comments under consideration and use them when examining how we can make improvements to our service and grounds. We apologize for the inconvenience you experienced with the pool – we are sometimes forced to close the main pool in order to... More

Peoria, AZ
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 26, 2013

Just spent 2 nights there for a stay-cation. The grounds are impeccable, the room we had was spotless, every member on the staff we encountered was friendly and attentive. RJ checked us in and out at the lobby and he was very personable. Our room was large, open and freshly appointed. Every corner was clean and it had a super... More

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Phoenix, Arizona, United States
Top Contributor
64 reviews 64 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 21, 2013

This place is huge! One of my favorite resort's in Scottsdale, I am unsure of why it is listed in Paradise Valley..but that's besides the point. The location is prime- many great restaurants are located on the Scottsdale Rd. right across from the resort. The restaurant on property is nice, nothing to fancy- feels more like a sports bar but... More

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Additional Information about Scottsdale Plaza Resort

Address: 7200 North Scottsdale Road, Paradise Valley, AZ 85253
Region: United States > Arizona > Central Arizona > Paradise Valley
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotels in Paradise Valley
#5 Luxury Hotels in Paradise Valley
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Scottsdale Plaza Hotel Paradise Valley
Scottsdale Plaza Hotel

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Scottsdale Plaza Resort
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