The idea that this is a 4-star hotel is a joke. I have stayed in 2-star hotels that were cleaner and provided better service. The grounds are the only thing kept in good condition. The buildings/rooms are older and not well maintained. I had to stand in dirty water while showering because the bathtub wouldn't drain quickly enough. There was... More

My wife and I have been coming to the Scottsdale Plaza Resort for 6 years and sometimes more than once a year. We come here from the North of England - a 24 hour trip door-to-door. Now, would we make this trip on multiple occasions if the hotel was not up to scratch or the service poor? Clearly not. The... More

I booked a room here off of Priceline, and I thought I scored a bargain. I was wrong - even at under $60 a night, I would have been better off someplace with less attitude and more inclination toward customer service. First irritant - bellhops at a place where you had to drive to your room? WTF? Spare me the... More

Stayed at this resort for a conference, which worked very well and was perfectly suited to the event. We stayed 7 days in all and the accommodation was very comfortable and the most spacious I have ever had. Really very very good. We had a problem with our bar fridge which was immediately addressed. All interaction with staff was very... More

We were frankly aghast at how tired and run down this place is. Grounds are great but rooms are way overdue for facelift. Considering we spent 2nd half of week at a 5 star Westin 3 is a generous comparative rating. Even service was a mixed bag. Staff were generally friendly and helpful but when we arrived there was a... More

We stayed here for just a few nights on our trip to the Phoenix area and it was a nice hotel. We got the secret hotel deal through Hotwire, so we did not directly pick this hotel. The staff was very accommodating, professional, and helpful. The grounds looked very nice, and you could tell that great care was put into... More

definitely not 4-star hotel, maybe 3 stars at most. Motel-style rooms with hole-in-the-wall type noisy A/C. Not too nice staff at the reception, too pushy to sell me something that I would not need (like a room upgrade). No free WiFi or free breakfast, or even descent coffee in the lobby. I had to go to Starbucks across the street... More

I really liked this place, despite a few little problems like $13 a day internet fees and bugs in the bathroom (the staff was as upset as I was). The rooms are lovely, the pool area luxe, and the public areas nicely furnished. But the architect who built this place should loose his license. All the many buildings of guest... More

I booked using Priceline at 75 dollars a night. For that price that the resort was amazing. The pool area is very good, and kid friendly. The pool also has a bar for refreshments. The rooms were pretty good for the most part. The resutraunt had very good food, at least from our experience. The resort is close to several... More