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All 6 Paradise Valley hotels »

Hermosa Inn

4.0 of 5
5532 N. Palo Cristi Rd., Paradise Valley, AZ 85253
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Hermosa Inn
4.5 of 5 stars 112 Reviews
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112 reviews from our community

    Trip type
Traveler rating
    70
    20
    8
    9
    5
Date Rating
Nashville
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 21, 2012 NEW

Who knew that an article appearing in The Tennessean on Sunday, March 18, 2012 about life in Scottsdale, AZ would lead to such a remarkable find? After perusing the article for restaurants, it specifically mentioned Lon’s at the Hermosa Inn and noted that if you stayed at the Inn to “be prepared for unparalleled customer service”. Our directors and key... More

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Houston
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 21, 2012
1
person found this review helpful

There is much to like about Hermosa Inn. The location is great and the grounds lovely. Stayed in a grand casita with a large living room and large bedroom decorated in a rustic style in keeping with the western ranch house theme of the resort. The newly remodeled bathroom was spacious with a large soaking tub and a large shower.... More

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Marquis Rust, Director of Sales and Marketing at Hermosa Inn, responded to this review
April 26, 2012

Thank you for sharing your comments with us on your recent stay at the Hermosa Inn. The management at the Hermosa Inn is committed to improvement and understands whenever we receive feedback from our guests we need to look at the way we currently serve our customers and understand what needs to be done in-order to improve. You have made... More

1 review
2 of 5 stars Reviewed April 17, 2012

We found some things positive (nice grounds, friendly staff), and somethings really very poor (a dirty tissue was on the ground in the corner of the room when we checked in and stayed there several days; slow restaurant service); and everything else was just average. Overall, it's just hard to look past for a hotel going for top quality. More

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Marquis Rust, Director of Sales at Hermosa Inn, responded to this review
April 26, 2012

Thank you for your recent stay at the Hermosa Inn and your feedback. We are sorry to hear about items being overlooked during the housekeeping process of your room. We take the cleaning process very seriously and find it unacceptable when we are anything but perfect in this pursuit. We are reviewing the house keeping inspection process and will put... More

Baltimore, MD
Senior Contributor
27 reviews 27 reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 7, 2012

We admired the beautiful gardens as we entered reception where we were greeted with bottled water, fruit and homemade pastries. Our room captured the western feeling but also contained comforts such as a coffee maker, refrigerator and fireplace. The pool is small but certainly large enough for the 36 rooms. I liked the fact that there was no resort fee... More

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Marquis Rust, Director of Sales at Hermosa Inn, responded to this review
April 11, 2012

Thank you for your recent visit to the Hermosa Inn. It is nice to hear that you appreciated the welcome amenities that we serve in the lobby upon arrival and during your stay. The dreaded resort fee has become common place in today’s vacation destinations. We feel that good service and amenities are things that should be expected when staying... More

Cedar Falls, Iowa
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2012

First time staying at Hermosa Inn was exceptional in all regards. Stayed in one of the regular Casitas and thoroughly enjoyed the experience from the moment we checked in. The online description and photos of the Casita were very accurate. We particularly liked the skylite and the king bed was great! We found the staff to be very friendly and... More

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Marquis Rust, Director of Sales at Hermosa Inn, responded to this review
April 10, 2012

Thank you for your recent stay at the Hermosa Inn and your generous comments. We are very proud of our rooms and based on your comments you stayed in one of our deluxe casita’s which happens to be one of our return guests favorites. We are sorry to hear about your experience while having dinner in Lon’s this feedback will... More

Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 17, 2012
1
person found this review helpful

We have been enjoying the Hermosa Inn and Lon's for 30 years for special celebrations.It is a place we could go and have a staycation in town yet feel like we were away. This was a special birthday celebration as it also signified 2 years cancer free. The experience was dissappointing to say the least! We arrived in the afternoon... More

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Marquis Rust, Director of Sales at Hermosa Inn, responded to this review
April 4, 2012

Thank you for your feedback regarding your recent visit to the Hermosa Inn and Lon’s. We take this feedback very seriously and understand that if we do not provide a perfect experience that we are not upholding our promise to our guests. In follow up to your concerns regarding the pool area and the lack of towel and dishes that... More

Chicago, IL
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 12, 2012

My husband and I were planning a trip to the Phoenix/Scottsdale area. We wanted to stay at the Arizona Biltmore for our entire stay but it was booked during the front end of our trip. We were terribly disappointed but my husband remembered saving an article on Phoenix from the Travel section of the Chicago Tribune. The writer mentioned that... More

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Christopher Crosby, Director of Sales at Hermosa Inn, responded to this review
March 15, 2012

Thank you for joining us at the Hermosa Inn. It sounds like for this trip we weren’t your first choice but for your next trip we will be. Your comments on our staff are appreciated we will make sure they are relayed to those that are mentioned. We hope to have the opportunity to welcome you back in the near... More

Cleveland, Ohio
Top Contributor
69 reviews 69 reviews
Reviews in 31 cities Reviews in 31 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed March 11, 2012

The Hermosa Inn is a fantastic property, a cross between a B&B and a desert resort. The highlights are the quiet, remote and peaceful environment highlighted by beautifully manicured gardens and the authentic old Southwest charm. This was our second stay at this hotel over the past 18 months and we would stay here again. The rooms with remodeled bathrooms... More

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Christopher Crosby, Director of Sales at Hermosa Inn, responded to this review
March 15, 2012

Thank you for your return visit to the Hermosa Inn. We do have several different categories of rooms if something a little larger is what appeals to you. The reservations staff will be happy to explain our different room configurations to ensure your next visit is perfect. Thank you for your feedback regarding your experience in Lon's We will make... More

Austin, Texas
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 9, 2012

Please arrive in the daylight to enjoy the beautiful flowers! What a welcome! Newly renovated room:huge shower and bathroom: love the house made soaps. Dinner at Lons on the terrace very good! Breakfast likewise. Scenery is stunning. More

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Christopher Crosby, Director of Sales at Hermosa Inn, responded to this review
March 15, 2012

We are glad you enjoyed the Spring Flowers our land scape team spends countless hours changing the flowers every spring. Thank you for your comments on our renovated rooms it is great to hear that you enjoyed all of the changes that we have made. We hope to see you back again sometime in the near future. More

Big Lake, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2012

Beautiful place with great rooms and superb front desk people the only things lacking were the food and bar staff. The food in the restaurant was delicious but when you have to wait over one hour for your table it kinda sours your meal. For some reason the food part of the hotel has so many problems they really dim... More

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Additional Information about Hermosa Inn

5532 N. Palo Cristi Rd., Paradise Valley, AZ 85253
Price Range: $$

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