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Sheraton Samoa Aggie Grey's Resort

Aggie Grey Resort Entrance Road | Mulifanua, Apia, Upolu, Samoa (Formerly Aggie Grey's Lagoon, Beach Resort & Spa)
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Sheraton Samoa Aggie Grey's Resort
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Sheraton Samoa Aggie Grey's Resort
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40 reviews from our community

Traveler rating
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    11
    8
    4
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10
15
3
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wellington, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a great two night stay at the end of our trip to Samoa. The day before we were due to fly home we went up to Aggie's to have a look and use their facilities - the end result was was changed our flights and booked in there for a few nights. Great pool area that looks over... More 

Was this review helpful? Yes 1
Auckland
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent 3 days here..check in was good. Room was at least 100 metres from reception. Might be a problem for the more elderly..Lovely views from all rooms as the complex faces the water. Comfy beds 2 x queen with lovely linen. There is a new Casino within the grounds, requiring your passport on entry. What a lovely little 2 storey... More 

Was this review helpful? Yes 3
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa lorainnehoward, Thank you very much for the great review of your recent stay with us here at Sheraton Samoa Aggie Grey’s Resort. We're thrilled that the team here took such great care of you. and we have shared this news with each of the associates that you mentioned. Being able to enjoy the many different amenities that our property... More 

Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We dealt with Sam at the front desk. she was pleasant and efficient. The staff here were top notch. F&B is pricey but the service was top notch. We thoroughly enjoyed the water sports and the pool. Buffet breakfast is great!

Was this review helpful? Yes 3
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa BLUI0927. Thank you so much for your great review of our property. It is great that our team, especially Sam, was able to take good care of you while you were with us. We are thrilled that you were able to enjoy some of the great activities that our property has to offer and certainly hope to be able... More 

Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is a mediocre effort to convert a military barracks into a luxury hotel. The rooms are reminiscent of an older, tired Holiday Inn. Not a all the feel of a luxury resort. The food was adequate, but no more. The grounds were very scattered and our room was a hike from the reception area. Unfortunately, the hike was... More 

Was this review helpful? Yes
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Michael W, We truly appreciate your feedback regarding your stay with us back in January. In January 2015, we completed a large refurbishment of our 133 guest rooms and lobby area. The new look is a more modern look here is Samoa. The rooms are situated in a layout that allows all of our guest rooms to be ocean... More 

Christchurch
Top Contributor
69 reviews 69 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I had thee most amazing time in April 2015. We stayed at the resort for 10 nights, and we certainly wanted to extend that stay. We travel a lot, and have experienced many great resorts from Hilton, Sheraton and more. But this resort was up there with the best. We did a lot of research on previous... More 

Was this review helpful? Yes 8
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Jameslaughlin, Thank you so much for taking the time to share your experiences from your recent stay. We are thrilled that you enjoyed all that our property has to offer and the genuine hospitality of our team here on site. We certainly hope to welcome you again in the near future to create new memories of your time in... More 

Christchurch, New Zealand
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My daughter/granddaughter and I spent 7 nights and were wanting to go home after 5 as found the swimming pool was not really suitable for small children,menus need working on,food and drinks very expensive and internet way to expensive.Entertainment at night non exsistent,gym equipment was also not all working properly,rooms although very clean were very musty smelling.Our high light was... More 

Was this review helpful? Yes 1
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa nannieglennis, We appreciate you sharing your experiences on your recent stay with us. I’m disappointed that the pool wasn’t suitable for you, as we pride ourselves on having one of the better pools on island, complete with a separate children’s pool and really having an area for visitors of all ages. I’m glad that you enjoyed your treatment at... More 

Auckland, New Zealand
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family (wife and 2 teenagers and I) stayed for 5 nights. We checked in midday Thursday, no problems . Reception staff were friendly and happy to see us. Shown to our rooms # 214 & 215 (inter connecting rooms). Porter carried suitcases up stairs to rooms. Rooms were clean and up to same standard as previous stays. Air conditioning... More 

Was this review helpful? Yes 4
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa JacobHughes, Thank you for your comments regarding your recent stay with us. We’re happy you enjoyed your breakfast, Fia Fia and most of your dining experiences. It seems you really shared what Samoa and our property have to offer. We’re thrilled that the team were there to take care of you. We hope to welcome you again in the... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent two nights at the resort a few weeks ago, under its new owners the Sheraton. It is a clean and well laid out resort. Nice pool and the beach and water are great to swim in. Rooms are clean and suitable for a family of four. I thought the bar prices were a bit high. Considering I could... More 

Was this review helpful? Yes 3
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Jason T T, Thank you very much for your review of your recent stay at Sheraton Samoa Aggie Grey’s Resort. We certainly appreciate the valuable feedback that you provided. We are pleased with your experiences with the property, the pool area, and the rooms. As for our Restaurants and Bars, I apologize for the issues that you experienced with... More 

Tauranga, New Zealand
Contributor
16 reviews 16 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had heard Aggie Greys was a little run down but decided to stay as it was close to the airport and we had a 9pm flight arrival. And had to wait until the next day for transfers to another resort. Check in was fine but no help with luggage and had stairs to climb. Room was one of the... More 

Was this review helpful? Yes 3
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa MagooLoo, Thank you very much for your comments for you recent stay with us. We’re happy that you enjoyed the refurbished room and the pool facility. Actually, we completed the refurbishment of all rooms and lobby area this past December and officially rebranded to Sheraton in January. We are constantly reviewing our restaurant and bar offerings and we have... More 

Mackay-Isaac Region, Australia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed for 7 days recently Easter 2015 Nice views clean pool beach great food. But everything else needs big improvement. No communication with Staff on what to do where to go . Room was not cleaned or stocked for 2 days Dirty single bed stacked outside our room for last 3 days. ATM was not working for 5 days... More 

Was this review helpful? Yes 4
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Tolofa Grant W Thank you for your recent review of your recent Easter stay with us and for spending your holiday at Sheraton Samoa Aggie Grey’s Resort. We are happy you enjoyed the pool, beach, and food while you were with us. We also apologize for the lack of information on what to do on island. We have equipped our... More 

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