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Sheraton Samoa Aggie Grey's Resort

Aggie Grey Resort Entrance Road | Mulifanua, Apia, Upolu, Samoa (Formerly Aggie Grey's Lagoon, Beach Resort & Spa)
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Sheraton Samoa Aggie Grey\\
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201 Reviews from our TripAdvisor Community

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Auckland Region, New Zealand
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived a Aggie Greys in the middle of the night so this is where I got my first impression of Samoa. I found the staff most welcoming and helpful. My room had the airconditoner on and was cool and spotless. The large double beds looked crisp and inviting. I was happy to be in my room because I had... More 

Helpful?
Thank Josie G
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Josie G We appreciate you taking the time to write a review of your recent experience with us. We are pleased to read that you enjoyed your time overall with us at Sheraton. Tofa Soifua from the team at Sheraton Samoa Aggie Grey's Resort. More 

Wellington, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had 2 nights at Aggies. Room was great upstairs overlooking the front beach. Swimming pool was awesome. Breakfast was good too especially with Taga (i think thats his name) working. Staff were very friendly and helpful. Would've been nice to have the food menu in the room. Fridge had bit of a leak to the tray taking the drips took... More 

Helpful?
1 Thank pelmanete
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa rietelesep, Thank you for the time to review your experience with us. We have passed your comments to the different department leaders to ensure they are actioning these items you have raised that impacted negatively on your experience. Tofa soifua and sincere thanks from Sheraton Samoa Aggie Grey's Resort. More 

Auckland, New Zealand
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I was excited when the Sheraton announced the takeover of Aggie Grey's, Samoa and was very excited to try it out. Unfortunately there is still a lot to do to improve this hotel and the service. I appreciate what we call 'island time' but when it takes literally 1.5hrs to order a club sandwhich, only to have it arrive with... More 

Helpful?
3 Thank krissydj917
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa krissydj917 Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More 

Saratoga, California USA
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The air conditioned rooms in this resort are beautifully maintained with a very comfortable bed and pillows. The landscaping around the facility is beautiful and the staff are well trained. It's a convenient distance from the ferry to Savaii and the airport. We have a few issues with this resort. It's in a very awkward location with nothing to do... More 

Helpful?
2 Thank Californiagypsy
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Californiagypsy, Thank you for taking the time to review your experience with us. We have made some changes to our operations which will hopefully resolve a number of issues you have raised. Regards from the team at Sheraton Samoa Aggie Grey's Resort. More 

Gold Coast, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited this resort in October. The staff were excellent especially the bar staff. the room service was not as great. the bathroom was quite dirty with a ring around the bath which was blocked. we finally got it sorted after a couple of days. we were supposed to have 2 bottles of water each day, but this never happened.... More 

Helpful?
2 Thank 58jenny
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa 58jenny, Thank you for taking the time to review your experience with us in October 2015. We have shared your comments with the different leaders of the areas you experienced and have made changes already. Thank you and look forward to welcoming you back to Sheraton and Samoa in the future. Tofa soifua from the team at Sheraton Samoa... More 

Scarborough, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great resort although not near anywhere so good for a couple of days relaxing. Rooms are huge with a massive bed. Air conditioning left a lot of condensation on the floor. We were there for New Year's Eve & they put on a really great night with a band & a masked evening. Swim up bar & swimming pools lovely.... More 

Helpful?
1 Thank Lesley L
SheratonSamoaResort, Execuitve Assistant at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Lesley L, Thank you for taking the time to provide comments from your recent stay with us. We are thrilled that you enjoyed celebrating New Years here at Sheraton Samoa. We are glad that you were able to enjoy our Pool Bar and our rooms. Thank you for your kind comments and we look forward to the next time... More 

Hong Kong, China
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's a beautiful resort, very relaxed atmosphere and the pool areas are fantastic. Great resort and close to airport, very convenience to the ferry pier, so that we can spent a day time to travel Savaii. All the staffs were very attentive and welcoming and couldn't do enough to ensure we had the most comfortable stay possible. The accommodation was... More 

Helpful?
1 Thank Kristy C
SheratonSamoaResort, Executive Assistant at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Kristy C, Thank you for your great comments during your stay here at Sheraton Samoa. It is lovely to hear that our staff we able to take good care of you and that you enjoyed our rooms and the pool areas. We do hope we will have the opportunity to welcome you back to the property in the near... More 

Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Firstly, thanks so much for making my husband feel so welcome during his stay. The staff were amazing when he and his co-workers were present :). While they were all at the boxing I had a meal there by myself. The staff sadly were not so accommodating when the VIP guests were at the boxing. The staff however during breakfast... More 

Helpful?
Thank Rachel110415
SheratonSamoaResort, Front Office Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Rachel110415, Thank you for taking the time to share your experience. It was an exciting weekend for Samoa and for our hotel and we are so happy that you and your husband were able to share it with us. It was truly a pleasure having you here, if your travels ever take you back to Samoa we certainly hope... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff were very accommodating and friendly which made for a comfortable and enjoyable stay. Having a nice comfy bed to sleep in was definitely an added bonus! So if you are looking for a 'no fuss no hassle get-away' then this is the place for you.

Helpful?
Thank Sosefina F
SheratonSamoaResort, Front Office Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Sosefina F, We here at Sheraton strongly believe in Effortless Travel and we are thrilled to read that we were able to deliver this to you on your recent stay. We’re also very happy to see that you enjoyed our Sheraton Sweet Sleeper Beds. Thank you for your review and thank you for your kind comments about our staff.... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The food is not worth $85 tala The performance for the fiafia night is good, with fire dancers too, however the food is not what we expected for $85 tala pp The potato was mushy and as there was only 1 worker looking over the buffet table, flies were easily getting on the food hence as to why I was... More 

Helpful?
1 Thank D5707DZlaurah
SheratonSamoaResort, Front Office Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa D5707DZlaurah, Thank you for taking the time to write a review. Please accept my apologies if your experience did not meet your expectations. Our team is continuously looking to improve our services and all feedback is very much appreciated. Our Friday Fiafia show is generally very well received but I will share your comments with the team to see... More 

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