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Sheraton Samoa Aggie Grey's Resort

Aggie Grey Resort Entrance Road | Mulifanua, Apia, Upolu, Samoa (Formerly Aggie Grey's Lagoon, Beach Resort & Spa)
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Sheraton Samoa Aggie Grey's Resort
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Sheraton Samoa Aggie Grey's Resort
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36 reviews from our community

Traveler rating
    8
    6
    10
    8
    4
See reviews for
9
13
3
2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Christchurch
Top Contributor
67 reviews 67 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had thee most amazing time in April 2015. We stayed at the resort for 10 nights, and we certainly wanted to extend that stay. We travel a lot, and have experienced many great resorts from Hilton, Sheraton and more. But this resort was up there with the best. We did a lot of research on previous... More 

Was this review helpful? Yes 6
Christchurch, New Zealand
1 review
2 of 5 stars Reviewed 2 days ago NEW

My daughter/granddaughter and I spent 7 nights and were wanting to go home after 5 as found the swimming pool was not really suitable for small children,menus need working on,food and drinks very expensive and internet way to expensive.Entertainment at night non exsistent,gym equipment was also not all working properly,rooms although very clean were very musty smelling.Our high light was... More 

Was this review helpful? Yes
Auckland, New Zealand
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our family (wife and 2 teenagers and I) stayed for 5 nights. We checked in midday Thursday, no problems . Reception staff were friendly and happy to see us. Shown to our rooms # 214 & 215 (inter connecting rooms). Porter carried suitcases up stairs to rooms. Rooms were clean and up to same standard as previous stays. Air conditioning... More 

Was this review helpful? Yes 4
Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent two nights at the resort a few weeks ago, under its new owners the Sheraton. It is a clean and well laid out resort. Nice pool and the beach and water are great to swim in. Rooms are clean and suitable for a family of four. I thought the bar prices were a bit high. Considering I could... More 

Was this review helpful? Yes 3
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Jason T T, Thank you very much for your review of your recent stay at Sheraton Samoa Aggie Grey’s Resort. We certainly appreciate the valuable feedback that you provided. We are pleased with your experiences with the property, the pool area, and the rooms. As for our Restaurants and Bars, I apologize for the issues that you experienced with... More 

Tauranga, New Zealand
Contributor
16 reviews 16 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 1 week ago

I had heard Aggie Greys was a little run down but decided to stay as it was close to the airport and we had a 9pm flight arrival. And had to wait until the next day for transfers to another resort. Check in was fine but no help with luggage and had stairs to climb. Room was one of the... More 

Was this review helpful? Yes 3
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa MagooLoo, Thank you very much for your comments for you recent stay with us. We’re happy that you enjoyed the refurbished room and the pool facility. Actually, we completed the refurbishment of all rooms and lobby area this past December and officially rebranded to Sheraton in January. We are constantly reviewing our restaurant and bar offerings and we have... More 

Mackay-Isaac Region, Australia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed for 7 days recently Easter 2015 Nice views clean pool beach great food. But everything else needs big improvement. No communication with Staff on what to do where to go . Room was not cleaned or stocked for 2 days Dirty single bed stacked outside our room for last 3 days. ATM was not working for 5 days... More 

Was this review helpful? Yes 4
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Tolofa Grant W Thank you for your recent review of your recent Easter stay with us and for spending your holiday at Sheraton Samoa Aggie Grey’s Resort. We are happy you enjoyed the pool, beach, and food while you were with us. We also apologize for the lack of information on what to do on island. We have equipped our... More 

NZ
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Negative experiences: No cot despite one being requested, had to follow up on 3 occasions and kept being told we'd get one when there was one available - eventually got one after insisting there was one in the housekeeping room next to our room the whole time and we had seen it every time we walked past. Rooms not booked... More 

Was this review helpful? Yes 3
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Lee642Nz, Thank you for your comments regarding your recent stay with us. In order for any business in the service industry to improve, it is important to receive valuable feedback like this. We certainly apologize for the inconsistent levels of service that you experienced on your recent stay. Certainly not indicative of what we are trying to offer to... More 

Wellington, New Zealand
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Went for a family holiday with my husband 2 children and my parents was disgusting would never ever stay there again. Where to start.................. Our toilet in our room was leaking we advised the reception who sent someone to fix it with some glue continued to leak and our 3 year old slipped over twice and that was the last... More 

Was this review helpful? Yes 4
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Stacey T83, Thank you very much for your comments of your recent stay with us her at Sheraton Samoa Aggie Grey’s Resort. I am truly disappointed for the difficulties you experienced while you were here. I would really like to connect with you to go the details of your stay and discuss how we can make this right for... More 

Rotorua, New Zealand
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Aggie greys in March 2015 and after reading the tripadvisor reviews online a few weeks before departure was almost ready to stay somewhere else but stuck in there and we were very glad we did. The whole place has just recently been done up, they must of spent millions on the place if the past reviews were... More 

Was this review helpful? Yes 4
SheratonSamoaResort, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Hensfromvagus, Thank you very much for your great review of our property. We are thrilled that you enjoyed your stay with us and that our associates took great care of you while you were here. We look forward to your next visit to Samoa and we hope that you will consider staying Sheraton Samoa Aggie Grey’s Resort again in... More 

Melbourne, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only visited this place for drinks/food - Nice views of the ocean - Nearby watersports (in house) - Plenty of pools and private beach area - Casino on premises - Live music - Masi Masi fish was excellent - Coffee was good too - Veg food was also available and tasted ok - Overall, this place is good if... More 

Was this review helpful? Yes 5
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Shekhar Thank you for the great review of our hotel! We are glad that you enjoyed your brief visit to us and hope you had a great stay in Samoa. Tofa Soifua, The team from Sheraton Samoa Aggie Grey's Resort More 

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