We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Samoa Aggie Grey's Resort

Aggie Grey Resort Entrance Road | Mulifanua, Apia, Upolu, Samoa (Formerly Aggie Grey's Lagoon, Beach Resort & Spa)
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton Samoa Aggie Grey's Resort
Professional photos View all
Browse nearby
Sheraton Samoa Aggie Grey's Resort
Write a Review

697 reviews from our community

Traveler rating
    198
    215
    161
    71
    52
See reviews for
244
240
17
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (697)
  • Mar-May only
    (139)
  • Jun-Aug only
    (195)
  • Sep-Nov only
    (230)
  • Dec-Feb only
    (133)
All months
Auckland, New Zealand
Contributor
16 reviews 16 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We didn't stay in the resort just spent an afternoon there. But wouldn't want to go back. Staff very lacking! bar staff lack of smile and engagement with customers, but charge plenty!! Snack menu somewhat lacking also. Looks like could do with some cleaning up/tidying, pool a little tired looking. The south coast so much nicer, and as this resort... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had a short family holiday (6 days) at Aggie Greys. This was unplanned due to cancellation of Vanuatu trip. The resort was quite a surprise as reviews had been poor. The recent takeover by Sheraton has obviously had a positive impact. There is still room for improvement but this will come with high standards. Travel is easy as the resort... More 

Was this review helpful? Yes 1
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa LeoLionKing! Thank you for the great review of our hotel! Our friendly team is working harder than ever to ensure our guests have a great stay. We are glad that you enjoyed your stay, and i'm sure you wish you had a couple more days to relax with us. We hope to see you again very soon. With regards,... More 

Auckland, Auckland, New Zealand
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

To say I was very disappointed with the resort is an understatement. My friend I stayed at this resort for the weekend, primarily to plan for my wedding in September. The lady I was meant to meet at 10am didn't meet me until 330pm!! The general maintenance of the resort has slipped, weeds in tiles, long grass... Overall, it needs... More 

Was this review helpful? Yes 6
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Dear Shanis W, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are already making some changes after... More 

Gold Coast
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Unimpressed Sheriton Agie Grey lagoon Samoa. We use Sheriton all the time and have never been dissapointed before. So as a regular user of Sheriton Hotels this place simply fails to measure up to the brands high standard. The rooms are acceptable quality with good facilities for an Island destination although I am not sure about the bed covers which... More 

Was this review helpful? Yes 1
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Martin h, Thank you for taking the time to review our hotel. We sorry that your stay with us did not meet the expectations that previous Sheraton Hotels & Resorts have provided for you. Changes are already happening at the resort with our food and beverage offering, your feedback on our duvets in the rooms has been highlighted and... More 

Auckland, New Zealand
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

A hotel that takes cruise ship passengers should really ask itself why it offers day care to the elderly! I guess they are so quiet they think any guest is better than no guest. Check in... Efficient but no help with bags to the room or even an offer of help. Now call me old fashioned but walking along an... More 

Was this review helpful? Yes 1
Leeton
Top Contributor
120 reviews 120 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Absolutely delightful place to have lunch. Very attentive service, sublime location and great menu choice. Noting better than sipping champers overlooking azure blue seas. The staff were very friendly and even though the resort looked busy there was a very relaxed atmosphere. I would go there for lunch again and the golf course looked very inviting too. The airport is... More 

Was this review helpful? Yes 2
CarlAmos, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Dear BooandGinger, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your review, and we look forward to welcoming you back in the future! Enjoy the rest of your stay in Samoa. More 

Melbourne, Australia
Top Contributor
143 reviews 143 reviews
27 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When you get off the plane at 10.30pm and head to the hotel you don't expect a great deal. We arrived and were greeted in a lovely friendly manner. We asked if it was possible to get something to eat and were told that was not a problem. We chose from a menu which had quite an array of delicious... More 

Was this review helpful? Yes 6
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa ColinTanya We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your review, and we look forward to welcoming you back in the future! Fa'afetai, The team at Sheraton Samoa Aggie Grey's Resort. More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff and hotel itself were amazing but a bit overpriced specially when some of their services weren't available. We had no compendium as they were still in the change over stages, so had no information. The only option for laundry is per item and no self serve washers, The tv's hadn't been working for a couple of months and we... More 

Was this review helpful? Yes 1
SheratonSamoaResort, Director of Sales at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Charmaine m, We've worked on many things you noted in your feedback, and sincerely appreciate you taking the time to write your review. New compendiums have been in rooms for over a month, our brand new internet-TV system is all up and running and our team is working extremely hard to ensure our guests have a great stay. Please... More 

Seoul
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I understand that management of the Sheraton Samoa Aggie Grey's Resort has recently been taken over by Starwood. And perhaps I had too high expectations from a Sheraton brand operating in Samoa. Whatever the reason, it ruined my vacation. Upon check-in, the lights were flickering in the bathroom. No trash can in the bathroom. The safe was not working. Not... More 

Was this review helpful? Yes 1
Hastings, New Zealand
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent 3 days here in mid Feb, Resort was pretty quite at the time but I could not fault any of the service that was on offer. I found all the staff very friendly and very helpful. The pool was large but also clean. Great location with the beach right there so you could between the beach and the pool.The... More 

Was this review helpful? Yes 4
Questions? Get answers from hotel staff and past guests. Ask a question

414 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (403)
Viewed
Hotel & grounds (101)
Viewed
Room/suite (44)
Viewed
Pool/beach area (98)
Viewed
Dining (21)
Viewed
View from room (30)
Viewed
Family/play areas (2)
Viewed
Bathroom (4)
Viewed
Business center/function rooms (1)
Viewed
Other (102)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Pool/beach area (1)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question